Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10011067March 26, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
VEHICLE RELEASES EXTREMELY BAD/ OVER POWERING SULFUR SMELL AT UNEVEN INTERVALS WHILE DRIVING OR STOPPED. IT CAN EVEN BE SMELLED INSIDE THE CABIN. HAPPENS 5 OR 6 TIMES ON A NORMAL DAY. MERCURY SAYS THEY ARE AWARE OF PROBLEM AND HAD IT ON A FEW OTHER VEHICLES, BUT DON'T KNOW HOW TO FIX IT. MERCURY TOLD ME TO SWITCH BRANDS OF GAS- THAT HAS NOT WORKED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011009March 25, 2003
SUSPENSION:FRONT:STABILIZER BAR
HAVING PROBLEMS WITH THE FRONT STABILIZER BARS ON MY 1997 MERCURY MOUNTAINEER. I HAVE REPLACE THEM 4 TIMES AND WITHIN 6 TO 8 WEEKS THEY BREAK AGAIN. FORD HAD A RECALL AND FIXED THEM THE FIRST TIME AND EVER SINCE THEN I HAVE HAD TROUBLE KEEPING THEM FROM BREAKING. WITHOUT THEM THE TRUCK BOUNCES ALOT AND HARD TO HOLD ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010232March 10, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
2000 MERCURY MOUNTAINEER DIAGNOSED WITH TRANSMISSION FAILURE - SLIPPING BETWEEN 2ND & 3RD GEARS. VEHICLE ONLY HAS 50000 MILES.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008291March 1, 2003
AIR BAGS:SIDE/WINDOW
THE SIDE AIR BAGS IN MY 2002 MERCURY MOUNTAINEER DEPLOYED FOR NO REASON. ALTHOUGH NO ONE WAS SERIOUSLY INJURED BECAUSE THE CAR WAS TRAVELING AT LESS THAN 5 MILES PER HOUR AT THE TIME, THIS COULD HAVE BEEN A SERIOUS SITUATION. FORD'S RESPONSE HAS BEEN LESS THAN SATISFACTORY. DESPITE THE FACT THAT I PROMPLTLY NOTIFIED FORD OF THE INCIDENT, NO ONE AT FORD'S CONSUMER AFFAIRS DEPARTMENT HAS CONTACTED ME TO INVESTIGATE THE PROBLEM AS PROMISED. IN FACT, WHEN I CALLED FORD ON MARCH 1, 2003 TO FOLLOW-UP, A TELEPHONE REPRESENTATIVE INFORMED ME THAT FORD'S COMPUTER RECORDS SHOW THAT A CONSUMER AFFAIRS AGENT HAD CONTACTED ME ON FEBRUARY 27, 2003. I RECEIVED NO SUCH CALL AND I AM STILL WAITING TO HEAR FROM AN AGENT FROM THAT DEPARTMENT. IN ADDITION, FORD DID NOT AUTHORIZE THE SERVICE DEPARTMENT OF MY DEALERSHIP TO EXAMINE THE VEHICLE UNTIL FRIDAY, JANUARY 28, 2003. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008218February 27, 2003
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
SMOKE CAME OUT OF CENTER PART OF DASHBOARD WHILE DRIVING. TURNED OFF VEHICLE, CLEARED SMOKE. WHEN TURNED VEHICLE BACK ON, DISPLAY ON RADIO WAS OUT. CHECKED FUSES, WENT TO DEALER. DEALER SAID VEHICLE OUT OF WARRANTY, RECOMMENDED FACTORY AUTHORIZED REPAIR FACILITY. *JBSAID REPAIR FACILITY REMOVED RADIO, CHECKED FOR PROBLEM. FOUND BURNED COMPONENT ON CIRCUIT BOARD THAT POWERS HIGH CURRENT DISPLAY. CIRCUIT BOARD WAD BURNED BEYOND REPAIR. REPAIR FACILITY SAID THEY HAVE SEEN THIS NUMEROUS TIMES BEFORE AND ADVISED THAT IT IS FIRE HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004531January 23, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
CONSUMER STATES VEHICLE SUFFERED SUDDEN ACCELERATION WHEN SHIFTED FROM PARK INTO DRIVE, VEHICLE COLLIDES WITH LIGHT POLE DAMAGING THE FRONT OF THE VEHICLE. AND NEITHER OF THE AIR BAGS DEPLOY. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002443January 9, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
WHILE DRIVING AT 25 MPH THE BRAKES WERE APPLIED BUT THEY DIDN'T HOLD. THE DEALERSHIP INDICATED THAT THIS WAS CAUSED BY THE BRAKE CALIPERS FREEZING UP AND GETTING HOT WHICH RESULTED IN THE SEALS FAILING. *NLM ROTORS, PADS AND SHOES WERE REPLACED. *TT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10002213January 7, 2003
PARKING BRAKE:CONVENTIONAL
THE VEHICLES BRAKE LIGHTS STAY ON. CONSUMER STATES SOMETIMES ALL THE LIGHTS WILL ILLUMINATE. CONSUMER FEELS THERE IS AN ELECTRICAL PROBLEM. PLEASE PROVIDE ANY FURTHER INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001972January 3, 2003
STEERING:COLUMN
CONSUMER STATES THAT WHILE BACKING UP THE VEHICLE STARTED FISH TAILING WITHOUT WARNING. THE STEERING COLUMN STARTED SMOKING. DEALER NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000475January 2, 2003
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
I HAVE A 1997 MERCURY MOUNTAINEER. IN WHICH JUST RECENTLY MY SEATBELT(DRIVER) DOES NOT HOLD. IT KEEPS ON SLIDING OUT. THERE IS NO TENSION IN THE BUCKLE. I TOOK IT IN TO FORD TO GET IT REPAIRED IN WHICH I HAVE TO PAY $87.24. THEY SAID THAT THE MILEAGE HAS A LOT TO DO WITH IT.I LOOKED UP SOME RECALLS ON THE INTERNET AND FOUND THAT THERE IS A RECALL ON THE NAVIGATORS AND THE EXPEDITIONS ON THE 1997-2000 MODELS AND ALSO ON THE 2000 MOUNTAINEERS . WHICH INCLUDES FORD EXPLOYERS F-150,ECT. I FEEL THAT THERE IN NO DIFFERENCE IN THE SEATBELTS ON THESE VEHICLES. SAFETY COMES FIRST. INFACT THE DAY IT HAPPENED I CALLED FORD ABOUT THIS PROBLEM. AND THEY GAVE ME AN APPOINTMENT ONE WEEK LATER. IN WHICH I THINK THAT A SEATBELT IS VERY IMPORTANT AND THEY SHOULD HAVE SEEN ME THAT DAY. PLEASE HELP ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001166December 18, 2002
VISIBILITY:GLASS, SIDE/REAR
CONSUMER LEFT HER REAR BACK HATCH OPEN, AND CLOSED THE GARAGE DOOR. THE HATCH GLASS EXPLODED UPON IMPACT OF THE GARAGE DOOR. CONSUMER FEELS THAT "THE GLASS IN UNSAFE , CAUSE IF THE GLASS HAD IMPLODE IN AN ACCIDENT, IT COULD OF CAUSE SERIOUS INJURIES TO THE OCCUPANT. PLEASE PROVIDE MORE DETAILS. TS ORIG PART OF LIFTGATE INVEST, BUT LATER DET. TO BE NOT RELATED TO INVESTIGATION_PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8024154December 11, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH THE BRAKES. ALSO STATED THAT WHILE DRIVING THE VEHICLE AT 5 MPH AND HAD A BRAKE FAILURE. DEALER WAS CONTACTED AND STATED THAT THE CALIPER FAIL AND THE HAD GOT HOT AND THE SYSTEM FAIL. MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023481December 2, 2002
STEERING: STEERING WHEEL/HANDLE BAR
CONSUMER CALLED COMPLAINING ABOUT HAVING A PROBLEM WITH A STRONG VIBRATION ON THE WHOLE VEHICLE AND ALSO ON THE STEERING WHEEL.DEALER WAS CONTACTED AND THEY FIRST STATED THAT THERE WERE THE TIRES THEN ALSO THE SHOCKS ON THE BACK WERE CAHNGED AND THE VEHICLE STILL HAS THE SAME PROBLEM. PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023516December 2, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
THE EXHAUST PIPE HAD SOME WAY BENT WHICH CAUSED THE PIPE TO GET CLOSE TO THE REAR FENDER. THE REAR FENDER WAS MADE OF SOME SORT OF PLASTIC WHICH MELTED FROM THE EXHAUST PIPE. THE OWNER WAS TOLD "THE ONLY WAY THAT THE PIPE COULD HAVE BEEN DISFIGURED IF YOU RAN OVER A SPEED BUMP". THE OWNER DOES NOT RECALL DOING THAT OR OVER LOADING THE TRUCK. TS RECONDITIONED BUMPER, ABSORBER, REFLECTOR HAD TO BE REPLACED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022337November 7, 2002
STEERING
CONSUMER CALLED COMPLAINING ABOUT BEEN IN COLISION AND LOSING TOTAL CONTROL OF THE VEHICLE BEFORE IMPACT. DEALER WAS NOT CONTACTED AT THIS TIME. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769402November 7, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
THE FIRST TIME THE TRANSMISSION PROBLEM HAPPENED WHILE I WAS DRIVING ON I-275 GOING TO JURY DUTY. IT WAS RUSH HOUR, STOP & GO TRAFFIC. I WAS EXCELLERATING AND AT APPROXIMATELY 60 MILES PER HOUR, THE TRUCK LIKE "SLAMMED" INTO GEAR. IT STARTED ME & I THOUGHT I HAD BEEN REAR-ENDED. I CONTACTED THE DEALER ON MY CELL PHONE AND ASKED TO BRING IT IN. I WAS TOLD SINCE I WAS IN JURY DUTY, I WOULD HAVE TO WAIT UNTIL MY SERVICE ENDED AND THEN BRING IT IN. I ASKED IF THE TRANSMISSION OR DRIVETRAIN COULD FURTHER DAMAGE & WAS TOLD NO. I WAS AFRAID TO KEEP DRIVING IT BUT DID NOT HAVE A CHOICE AT THE TIME. I KEPT TRACK OF THE TIMES THE TRUCK "SLAMMED" INTO GEAR WHICH UP UNTIL THE TIME I TOOK THE VEHICLE IN, WAS WHEN THE VEHICLE WAS WARM & IT WAS ON EXCELLERATIONS AT DIFFERENT SPEEDS & TIMES. THE SERVICE PEOPLE SAID IT DID NOT DO IT WHILE THEY TEST DROVE IT BUT FORD'S KNEW THERE WAS A PROBLEM WITH IT & THE REPAIR WAS TO REPROGRAM THE COMPUTER CHIP & THAT WOULD FIX THE PROBLEM IT DID NOT. I HAD TO RE-SCHEDULE AN APPOINTMENT FOR ANOTHER ATTEMPT TO FIX IT. THIS TIME THE DEALER PLACED A RECORDING DEVICE ON THE TRUCK & WERE ABLE TO CAPTURE IT ACTING UP. THE SERVICE PERSON TOLD ME I NEEDED A NEW TRANSMISSION & THAT'S WHAT HE'D LIKE TO DO TO REPAIR IT BUT I'D HAVE TO WAIT UNTIL FORD'S RETRIEVED THE DATA. I WAS CONCERNED ABOUT DRIVING THE VEHICLE AND IT ONLY HAD 800 MILES ON IT! WHILE WAITING FOR A DETERMINATION, I HAD DRIVEN THE VEHICLE ABOUT 6 OR 7 MILES AND AN AWFUL ODOR FILLED THE CAB. IT SMELLED LIKE SOMETHING BURNING UNDER THE VEHICLE. I PULLED OVER & CHECKED UNDER THE TRUCK FOR A FIRE. I DID NOT SEE ANYTHING THAT LOOKED LIKE IT WAS BURNING. I CALLED THE DEALER & COMPLAINED AGAIN ABOUT IT SLAMMING INTO GEAR & NOW THE AWFUL SMELL. I WONDERED IF THE TRANSMISSION WAS BURNING. I WAS TOLD IT WAS ANOTHER COMPLAINT OTHERS MADE AS WELL. IT WAS COMING FROM THE EXHAUST (VALVE?) FOR THE 3RD TRY, THESE 2 ISSUES & OTHERS ARE NOW BEING REPAIRED. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769037October 29, 2002
POWER TRAIN:DRIVELINE
DEFECTIVE FRONT AXLE SEALS. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8021465October 23, 2002
STRUCTURE:BODY:DOOR
CONSUMER STATED DRIVER SIDE DOOR PANEL RATTLED AND WAS NOT PLACED PROPERLY. DEALER REPLACED NEW DOOR PANEL. MR *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8021468October 23, 2002
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CONSUMER NOTICED VEHICLE'S REAR DOOR LOCKS JAMMED. PASSENGER UNABLE TO UNLOCK TO GET OUT. DEALER WAS CONTACTED AND REPLACED LOCKS. MR *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8021471October 23, 2002
STEERING:COLUMN, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CONSUMER STATED SMOKE EMITTED FROM THE STEERING COLUMN WHILE DRIVING.MR THE RADIO WAS REPLACED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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