Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10031962October 12, 2003
VEHICLE SPEED CONTROL
THROTTLE BODY WAS COVERED WITH CARBON THAT CAUSED THE ACCELERATOR TO STICK WHILE DRIVING.*AK THIS CONDITION ALSO CAUSED THE VEHICLE TO SURGE FORWARD OR BACKWARDS WHEN ADDITIONAL PRESSURE WAS APPLIED TO THE ACCELERATOR PEDAL TO RELEASE THE STUCK PEDAL. CLEANING OF THE THROTTLE BODY SEEMED TO REMEDY THE PROBLEM. *TS *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041521October 9, 2003
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
STEREO SYSTEM CONSOLE LIGHT KEEPS GOING OUT ... IT HAS BEEN OUT FOR A LONG TIME.. NOW IT COMES ON WHEN IT WANTS TO. AND ITS ON FOR ABOUT 3 MINUTES AND GOES OUT AGAIN AND STAYS OUT A WHOLE DAY AND COMES ON THE NEXT DAY FOR ABOUT 3 MINUTES. MY NEIGHBOR HAS THE SAME VEHICLE AND HAS HAD THE SAME PROBLEM. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041429October 7, 2003
AIR BAGS
AIRBAG LIGHT STAYS ON AND HAS BEEN IN REPAIR SHOP 78 DAYS SINCE I BOUGHT IT, 1-2001, AIRBAG STILL IS NOT FIXED. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041300October 6, 2003
LATCHES/LOCKS/LINKAGES
MY POWER DOORS WON'T UNLOCK ALONG WITH ITS REMOTE, THE KEY AND THE DOOR LOCK/UNLOCK BUTTON. THIS HAS BEEN HAPPENING ON AND OFF FOR THE PAST MONTH. HOWEVER, WHEN THE CAR GOES INTO DRIVE, THE DOORS LOCKED AUTOMATICALLY. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041175October 3, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 MERCURY MOUNTAINEER: WE HAVE EXPERIENCED THE VEHICLE RAPIDLY DOWNSHIFTING FROM 4TH GEAR TO 2ND GEAR WITHOUT WARNING. THIS HAS HAPPENED WHEN DRIVING IN LONGER DISTANCE IN CITY TRAFFIC. WE ARE AFRAID OF BEING REAR ENDED. THE VEHICLE ALSO DOES NOT RUN PROPERLY WHEN COLD. WHEN OUTSIDE TEMPERATURES ARE IN THE 20?S (20 DEGREES ON THE FAHRENHEIT SCALE) IT WILL ONLY GO BETWEEN 10-15 MPH UNTIL WARM. WHEELS FEEL LIKE THEY ARE SPINNING. THE VEHICLE ALSO MAKES A HOWLING NOISE (SOUNDS COMPUTER GENERATED) AT BETWEEN 55-70 MPH. THE TRANSMISSION WAS REPLACED AT 11,000 MILES. IT DID NOT SOLVE THE PROBLEMS. FORD HAS OFFERED A CASH SETTLEMENT OF $6200.00. WE DO HAVE THE EXTENDED WARRANTY. CAN THESE PROBLEMS BE FIXED? THE FIRST ISSUE IS THE ONE OF GREATEST CONCERN. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041192October 3, 2003
SEATS:FRONT ASSEMBLY:RECLINER
I RECEIVED A RECALL NOTICE FOR MY 1998 MERCURY MOUNTAINEER FOR A SEAT RECLINER BOLT. I MADE AN APPOINTMENT WITH MY DEALERSHIP. THEY TOLD ME THAT THY COULD NOT REPAIR AND DO THE RECALL AS THE SEAT WOULD NOT RECLINE. THE LEVER TO RECLINE THE SEAT BROKE OFF IN MY HAND ABOUT SIX MONTHS AGO. I FIGURED THAT WAS THE SHABBY CRAFTSMANSHIP THAT WAS BEING REPAIRED. NOW I HAVE AN AUTO STILL IN NEED OF SAFETY REPAIR AND THE DEALERSHIP REFUSES TO FIX IT. I HAVE CALL MERCURY DIRECTLY AND THEY TOLD ME ITS UP TO THE DEALER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041112October 2, 2003
ELECTRICAL SYSTEM
WHEN HANDLING A CD THAT WAS EJECTED FROM THE STEREO OF MY 1998 MERCURY MOUNTAINEER, THE DISC WAS SO HOT I RECEIVED A FIRST DEGREE BURN. APPARENTLY, HEAT BUILD-UP WITHIN THE DASH BOARD OF THE FORD EXPLORER/MERCURY MOUNTAINEER IS CAUSING EXTREMELY HIGH TEMPERATURES AND I'M CONCERNED THAT THERE IS A POTENTIAL FIRE HAZARD. THE TEMPERATURE IS ALSO HIGH ENOUGH TO CAUSE COMPONENT FAILURES WITHIN THE STEREO HEAD UNIT ADDING TO MY CONCERN OF A POSSIBLE FIRE HAZARD. MANY INTERNET FORUMS HOST DISCUSSIONS ABOUT THE HEAT BUILD-UP CAUSING THE DISPLAY UNITS OF THE STEREOS TO FAIL INTERMITTENTLY, OR COMPLETELY. ACCORDING TO THE DISCUSSIONS, THIS IS VERY COMMON OCCURRENCE, HAPPENING ON SEVERAL FORD AND MERCURY MODELS OVER SEVERAL YEARS. (INCIDENT DATE IS APPROXIMATE). *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10042091September 25, 2003
SEATS:FRONT ASSEMBLY:RECLINER
SAFETY RECALL O3S04 MERCURY MOUNTAINEER 1999.*MR THE DRIVER SEAT BACK FRAME MAY FRACTURE. THIS COULD RESULT IN LOOSENESS OR NOISE IN THE SEAT. *PH THE CONSUMER WAS UNABLE TO MAKE AN APPOINTMENT BECAUSE HE/SHE WAS NEVER ABLE TO GET A REPRESENTATIVE ON THE PHONE AND AFTER A 6-8 MINUTE TAPE RECORDED MESSAGE, THE LINE WENT DEAD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040607September 24, 2003
ELECTRICAL SYSTEM
1999 MERCURY MOUNTAINEER ELECTRICAL BURNING SMELL COMING FROM VEHICLE.*MR *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040420September 23, 2003
POWER TRAIN:AXLE ASSEMBLY
CONSUMER CALLED COMPLAINING THAT FRONT WHEEL AXLE BROKE WHILE DRIVING AT 65 MPH. MANUFACTURER WAS NOT CONTACTED AT THE TIME OF THIS CALL . HOWEVER, DEALER WAS CONTACTED, AND STATED THAT THE VEHICLE HAD NO WARRANTY, AND THE CONSUMER WOULD HAVE TO PAY FOR THE REPAIRS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039186September 20, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
REAR SIDE INTERIOR DOOR HANDLES WILL NOT WORK . REAR SIDE DOORS FROM THE INSIDE WILL NOT OPEN. I HAVE TAKEN TO DEALER 5 PLUS TIMES. EACH TIME THE DOORS HAVE BEEN SUPPOSEDLY FIXED, ONLY TO FAIL WEEKS AND MONTHS LATER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039013September 16, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
THE VEHICLE QUICKLY SHIFTS WHENEVER YOU ACCELERATE, IT'S RATHER JERKY AND STARTLING. IT SEEMS AS THOUGH THE GEARS ARE CHANGING INCORRECTLY THUS CAUSING A JERKY MOTION. I HAVE NOTIFIED THE DEALER AND WAS TOLD THAT THIS WAS A NORMAL REACTION, WHICH I DISAGREE. I MOST RECENTLY CONTACTED THE MERCURY HOME OFFICE, WHO SUGGESTED THAT I TAKE IT TO THE DEALER FOR A DIAGNOSTICS CHECK. I SAW SIMILAR COMPLAINTS ON THIS ISSUE AND THOUGHT THAT I SHOULD REPORT MY PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039954September 15, 2003
SEATS
CONSUMER RECEIVED NHTSA RECALL 03-V-281-000 CONCERNING DRIVER'S SEAT BACK BOLT. DEALER REFUSED TO HONOR THE RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042066September 12, 2003
SUSPENSION, ENGINE AND ENGINE COOLING:ENGINE, VISIBILITY:REAR WINDOW WIPER/WASHER, STRUCTURE, POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
PROBLEMS WITH RADIO, PAINT AND REAR WINDSHIELD WIPER.*MR THERE WAS A LOUD GRINDING NOISE COMING FROM THE FRONT OF THE VEHICLE AS WELL AS THE ENGINE AREA, WHEN THE NOISE STOPPED, A CLOUD OF BLACK EMITTED FROM THE VEHICLE. *TS THE DEALER STATED IT WAS NORMAL, BECAUSE THE ALL WHEEL DRIVE HAD ACTIVATED FOR THE FIRST TIME. THE WEATHER STRIPPING AROUND THE WINDSHIELD WAS REPLACED AND THERE WAS A PROBLEM WITH THE POWER TRAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034144September 12, 2003
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
WHEN APPLYING THE BRAKES, SOMETIME THE DRIVERS FOOT HIT THE GAS PEDAL, AND CAUSED A LONGER STOPPING DISTANCE. THE PEDALS WERE TOO CLOSE AND ON THE SAME HORIZONTAL PLAIN WHEN THE BRAKES WERE DEPRESSED. *AK *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038623September 10, 2003
VEHICLE SPEED CONTROL:CRUISE CONTROL, VEHICLE SPEED CONTROL:CABLES
THE CRUISE CONTROL WAS SET AT 65 MPH WHEN ALL OF A SUDDEN THE VEHICLE ACCELERATED TO 90 MPH. THE DEALER INFORMED THE CONSUMER THEY WOULD GREASE THE THROTTLE CONTROL CABLE, HOWEVER THE PROBLEM CONTINUED. THE CONSUMER STATED THERE WERE TWO RECALLS ON THIS ISSUE.# 99-V-062-001 AND 03-V-280-000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038624September 10, 2003
SEATS:FRONT ASSEMBLY:POWER ADJUST
THE POWER SEAT ADJUSTER BROKE, WHICH CAUSED THE SEAT TO TILT BACKWARDS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039685September 10, 2003
STRUCTURE:FRAME AND MEMBERS
WHILE DRIVING THE VEHICLE AT 20 MPH AND NO WARNING. THE DRIVERS SIDE SEAT FRAME SNAPPED. CAUSING THE DRIVER TO PULL OFF THE ROAD. CONSUMER HAS MADE CONTACT WITH THE DEALERSHIP. PLEASE PROVIDE ANY FURTHER DETAILS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032518September 4, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONSUMER STATED THE ABS HAD FAILED. CONSUMER STATED THE BRAKES WENT OUT ON HER TWICE AND SHE DROVE IT TO THE DEALER . SHE STATED THE FIRST TIME SHE TOOK IT TO THE DEALER, SHE WAS TOLD THERE WAS SOME KIND OF A LEAK. THE SECOND TIME THEY DID NOT SAY ANYTHING. THE VEHICLE WAS STILL MAKING A THUMPING NOISE. *PH THE ANTI LOCK BRAKE SYSTEM HAD A RIGHT INNER SEAL LEAK AND A REAR SENSOR MALFUNCTION. THE ABS LIGHT HAD COME ON AT DIFFERENT TIMES. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038075September 3, 2003
STEERING:GEAR BOX:SHAFT SECTOR
WHILE DRIVING ON A DIRT ROAD AT 15 MPH, VEHICLE SUDDENLY LOST POWER STEERING. DEALERSHIP INDICATED THAT THIS WAS CAUSED BY A BOLT IN THE STEERING SHAFT COMING LOOSE AND FALLING OFF. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Mountaineer