Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10059037February 26, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE
REAR LIFTGATE APPLIQUE (TRIM PANEL) CRACKED FOR NO REASON.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059036February 26, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
I BOUGHT A 2002 MERCURY MOUNTAINEER MAY 16TH 2003 WITH APPROX 45,000 MILES. ABOUT A WEEK LATER WE NOTICED THAT THE SHIFTING SEEMED TO BE JERKY GOING FROM 2-3 GEARS. TOOK IT BACK INTO THE PERSON I BOUGHT IT FROM AND HE CALLED OUR LOCAL FORD DEALER WHO HE PURCHASED IT FROM 2 DAYS PRIOR FOR ME. THEY STATED THERE WERE NOT BULLETINS OUT ON THE TRANSMISSION. WE HAD THE TRANSMISSION FLUID CHECKED AND IT APPEARED TO BE OK. A COUPLE OF MONTHS WENT BY AND THEN A SOFT SHUDDER STARTED WHEN GOING TO THE NEXT GEARS. I TOOK IT TO A LOCAL TRANSMISSION PLACE AND THE TECH STATED THAT HE HAD SEEN 2 OF THESE INCIDENTS IN THE LAST 6 MONTHS. RECOMMENDED I GET RID OF THE VEHICLE AS THERE WAS A FLAW IN THE TRANSMISSION DESIGN. IN NOVEMBER OF 2003 WE HAD THE TRANSMISSION SERVICED (APPROX $250). CLEARED UP THE PROBLEM FOR A COUPLE OF MONTHS BUT REAPPEARED AND THEN WENT INTO A HARD SHIFT GOING TO EACH GEAR. FEB 2004 TOOK IT BACK TO LOCAL FORD DEALER AND THEY WILL CHARGE ME $2700 TO REPLACE MY TRANSMISSION WITH A REBUILT FORD TRANSMISSION. THE REAL KICKER IS I BOUGHT THIS VEHICLE BECAUSE MY 2001 FORD WINDSTAR'S TRANSMISSION WENT OUT AND THERE WAS A SERVICE BULLETIN OUT ON IT TOO. I GUESS SHAME ON ME FOR CONTINUING TO BUY FORD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058739February 23, 2004
ENGINE AND ENGINE COOLING:ENGINE
FORD REFUSES TO HONOR EXTENDED WARRANTY, PROGRAM # 01M01 ON 1998 MOUNTAINEER; VIN [XXX], " ANY OTHER ENGINE DAMAGE CLEARLY RESULTING FROM A WORN OR BROKEN FRONT CAM CHAIN GUIDE IS ALSO COVERED"! REAR CASSETTE BAD, ENGINE NEEDED TO BE REPLACED AT MY COST.*AK UPDATED 07/30/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059652February 20, 2004
SEATS:FRONT ASSEMBLY:RECLINER
DEALERSHIP PERFORMED THE RECALL REPAIRS UNDER RECALL 03V281000. THE DEALER WHO PERFORMED THE RECALL ASSERTED THAT THE LEFT FRONT RECLINER CONTROL WAS NOT PART OF THE RECALL SCOPE AND THEY REFUSED TO REPAIR THE COMPONENT. *LA THE RECLINER CONTROL LEVER BROKE DUE TO METAL FAILURE. THE CONSUMER DID NOT HAVE THE ABILITY TO RECLINE THE SEAT BACK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058067February 12, 2004
ELECTRICAL SYSTEM
NO POWER SWITCH, WIPERS, WINDOWS, AUTOMATIC DOOR LOCKS, ETC... *PH RECALL#00V072000. THE CONSUMER COVERED THE COST OF THE WIPER MOTOR MODULE. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056989February 11, 2004
VEHICLE SPEED CONTROL
THE SPEED CONTROL OF MY 2000 MERCURY MOUNTINEER, STICKS CAUSING THE VEHICLE TO EXCERLERATE OUT OF CONTROL THE ONLY WAY TO STOP IT IS TO SLIP THE TRANSMISSION INTO NEUTRAL AND SHUT THE VEHICLE OFF. IT HAS HAPPENED THREE TIMES AND IS GETTING MORE FRQUENT. I HAVE REPORTED IT TO THE DEALER (SELLERS SEXTON WAYNESVILLE, MO) THEY SAY NOTHING IS WRONG AND THEY CANT FIND A PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052086February 4, 2004
VEHICLE SPEED CONTROL
WHILE COMPLETELY STOPPED, THE ENGINE ROARED AND THE VEHICLE LUNGED INTO ONCOMING TRAFFIC HITTING ANOTHER VEHICLE. THE DEALER REPAIRED THE DAMAGES TO THE VEHICLE BUT WAS NOT ABLE TO DETERMINE THE CAUSE OF THE PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10054702January 22, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE
SUBJECT REGARDING REAR LIFTGATE APPLIQUE (TRIM PANEL) CRACKS. *AK DOB=02/02 AND WILL CK. DESIGN VERSION. 061604_PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054587January 21, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL
TRIED TO SET CRUISE CONTROL AND IT WOULD NOT HOLD SPEED SET AFTER 2 ATTEMPTS, THEN IT JUST "TOOK OFF". GAS PETAL WAS ALL THE WAY TO THE FLOOR AND I COULD NOT GET IT UP. COULD NOT SHUT OFF CRUISE CONTROL BY BRAKING OR HITTING "OFF" BUTTON. WAS ON EXPRESSWAY AND GOING OVER 90. HAD TO FIGHT GAS PETAL ALL THE WAY TO THE FLOOR BY BRAKING. FORTUNATELY I WAS ON STRAIGHT SECTION OF ROAD AND THERE WAS NO ICE AND LITTLE TRAFFIC. I HAD TO WAIT IN CAR IN 6 DEGREE TEMP. FOR HR. AND A HALF FOR AAA TO LOAD VEHICLE ON FLATBED TO TAKE TO FORD DEALERSHIP. UNABLE TO START ENGINE B/C GAS PETAL WAS STILL TO THE FLOOR, SO NO WAY TO KEEP WARM. FORD DEALERSHIP IN MICH. DISABLED CRUISE CONTROL TO ALLOW ME TO CONTINUE TO TRAVEL. MERCURY DEALERSHIP IN TOLEDO TOLD ME 2000 AND 2001 MOUNTAINEERS HAVE BEEN RECALLED FOR CRUISE CONTROL CABLE DEFECT BUT WHEN I CALLED FORD CUST. SERV. THEY SAID THEY WOULDN'T DO ANYTHING TO FIX THE VEHICLE OR REIMBURSE FOR EXCESS TOWING CHG. BECAUSE THERE WAS NO RECALL FOR 1999'S. THIS IS A SERIOUS SAFETY ISSUE AND IT COULD HAVE BEEN FAR MORE DISASTROUS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055613January 21, 2004
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
SPARE TIRE MOUNTED UNDER THE REAR UNDERCARRIAGE FELL OFF. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054261January 16, 2004
SEATS
MOTOR VEHICLE ACCIDENT CAUSED BY DEFECTIVE SEAT. *CB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10071205January 15, 2004
SERVICE BRAKES, HYDRAULIC, UNKNOWN OR OTHER
I HAVE A CONTINUED PROBLEM OF THE ABS LIGHT COMING ON. I HAVE HAD IT IN THE SHOP 5-6 TIMES. THEY CHANGED THE SENSOR AND A WHILE LATER IT COMES BACK ON. ON SEVERAL OCCASIONS, MY BRAKES HAVE GONE ALL THE WAY TO THE FLOOR. THE DEALERSHIP MAINTAINS THAT MERCURY IS AWARE OF THE PROBLEM AND MAY BE WORKING ON A RECALL. MY LIGHT IS NOW ON AGAIN AND HAVE PLACED A CALL TO THE DEALERSHIP. I HAVE TO WAIT FOR THE MANAGER TO RETURN TO TOWN TO SEE WHAT HE WOULD LIKE TO DO. OH, AND I DO HAVE THE EXTENDED WARRANTY THAT I HAVE PAID OVER $2,000. WHAT IS THAT FOR? WHAT WILL IT TAKE, MY BRAKES TO GO OUT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069447January 15, 2004
ENGINE AND ENGINE COOLING, TIRES, EQUIPMENT:ELECTRICAL
TOOK THE TRUCK BACK TO THE DEALER FOR THE FOUR TIME 9/2903 FOR THE CHECK ENGINE LIGHT CAME ON AGAIN AND THE SAME CODE KEEPS COMING UP AND IT IS GETTING OLD NOT TO HAVE THE TRUCK THAT WE ARE STILL PAYING FOR MONTHLY.ANND I HAVE ALL THE WORK ORDERS FOR WHAT THEY DID
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069577January 15, 2004
ENGINE AND ENGINE COOLING
THE SERVICE DEPT. STATES THAT THE WIRING IS BAD.AFTER REPLACING THE WIRING THE PROBLEM STILL EXIST.I'AM AFRAID TO DRIVE THIS CAR IF THE WIRING IS BAD THERES A CHANCE THAT THE CAR WILL CATCH A FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055482January 15, 2004
SEATS:FRONT ASSEMBLY:RECLINER
VEHICLE CONTINUED TO EXPERIENCE PROBLEMS WITH THE DRIVER'S SEAT BOLT AFTER RECALL WAS PERFORMED. *PH THE CONSUMER STATED THE VEHICLE EXPERIENCED A PROBLEM WITH THE SEATS PRIOR TO RECEIVING THE RECALL. THE REPLACING BOLT WAS STILL NOT PROVIDING THE PROPER SUPPORT NEEDED TO KEEP THE DRIVER'S SEAT FROM EXPERIENCING LOOSENESS, WHICH OCCURRED WHILE THE VEHICLE WAS IN MOTION, WHICH CAUSED THE CONSUMER TO MAKE FREQUENT STOPS TO BRING THE SEAT BACK TO ITS PROPER POSITION. *JB *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054120January 15, 2004
AIR BAGS:FRONTAL
ON JANUARY 01, 2004, WHILE DRIVING 25-30 MPH OVER ICY ROADS THE CONSUMER LOST CONTROL OF THE VEHICLE. THE VEHICLE FLIPPED OVER TWICE YET THE AIR BAGS DID NOT DEPLOY AT ANY TIME. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053195January 14, 2004
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, SERVICE BRAKES, AIR:ANTILOCK:WHEEL SPEED SENSOR, SERVICE BRAKES, AIR
ABS LIGHT IS ON AND HAD TEST DONE AND COMES UP AS REAR SPEED CONTROL SENSOR. HAVE REPLACED NUMEROUS TIMES AND STILL NO CHANGE. HAVE TAKEN TO FORD DEALERSHIPS, MERCURY DEALERSHIPS, AND OTHER WELL KNOWN MAINTENANCE SHOPS AND NO ONE KNOWS WHAT IS WRONG. SINCE THE LIGHT HAS COME ON THE FRONT BRAKES FEEL LIKE THEY ARE DRAGGING. ALSO THE DISPLAY ON THE PREMIUM RADIO WORKS WHEN IT WANTS TO. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053359January 5, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CONSUMER CANNOT OPEN THE REAR PASSENGER DOOR FROM THE INSIDE OF THE VEHICLE. CONSUMER MADE CONTACT WITH THE DEALERSHIP ON FOUR SEPARATE OCCASIONS, BUT THE PROBLEM IS STILL RECURRING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051445December 31, 2003
ELECTRICAL SYSTEM
1998 MERCURY MOUNTAINEER HEADLIGHTS GO DARK MOMENTARILY WHEN USING TURN SIGNALS OR CHANGING FROM LOW TO HIGH BEAMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052071December 29, 2003
SUSPENSION:REAR
WHILE DRIVING 55 MPH HEARD A KNOCKING NOISE COMING FROM THE REAR. CONSUMER TOOK VEHICLE TO DEALER FOR ANALYSIS, AND MECHANIC COULD NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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