Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10098564November 9, 2004
ELECTRICAL SYSTEM
THIS HAS TO BE WORST CAR I HAVE EVER OWNED. THE RADIO DISPLAY GOES ON WHEN IT WANTS, IT MAKES TERRIBLE NOISES, RIDES TERRIBLE AND IT DEPRECIATES TERRIBLE. I WILL NEVER BUY ANOTHER FORD PRODUCT AGAIN. THIS IS A TERRIBLE CAR. ANYONE THAT WANTS TO BUY ONE SHOULD NOT, IT LOOKS LIKE A CLASSY SUV BUT IT IS A BIG PIECE OF JUNK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096746November 3, 2004
ENGINE AND ENGINE COOLING:ENGINE
THE VEHICLE STALLS INTERMITTENTLY. THE CONSUMER HAS TAKEN THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE PROBLEM DID NOT DUPLICATE ITSELF. *JB *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099122October 27, 2004
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
THE PROBLEM PERSISTED AND CONCERN WITH STALLED VEHICLE, SERVICED AND PROBLEM STILL CONTINUE. *BF THESE PROBLEMS ELEVATED TO VEHICLE STALLING, THE ALTERNATOR WAS REPLACED, THERE WERE CONTINUOUS OCCURRENCES OF THE BATTERY FAIL/CHECK ENGINE INDICATOR LIGHT, VIBRATION WHEN BRAKING, AND THE TORQUE CONVERTER LOCKED. THE CONSUMER REQUESTED A NEW LEASE AND OR EARLY TERMINATION OF THE LEASE. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096474October 27, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION SLIPS. I WAS STOPED AT A RED LIGHT, WHEN THE LIGHT TURNED GREEN I PUT MY FOOT ON THE GAS BUT THE VEHICLE DID NOT MOVE. I COULD HEAR THE ENGINE REV, BUT IT WAS A FEW SECONDS BEFORE THE VEHICLE MOVED. THIS HAS HAPPENED 4 TIMES IN 2 MONTHS. THE PRIOR OWNER TRADED THE VEHICLE IN DUE TO THIS PROBLEM, SHE INFORMED THE DEALERSHIP OF THE PROBLEM AND REQUESTED THAT THEY FIX IT BEFORE SELLING THE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096410October 26, 2004
VEHICLE SPEED CONTROL
I HAVE BEEN HAVING PROBLEMS WITH THROTTLE STICKING UPON DEPRESSION ON 1998 5.0 MERCURY MOUNTAINEER. SEEMS TO BE WORSE WHEN FIRST STARTING VEHICLE OR WHEN THE TEMPERATURE OUTSIDE IS COLDER. LAST NIGHT WHEN I LEFT TO GO TO WORK, I PUT THE VEHICLE IN DRIVE, THE THROTTLE STUCK AND I COULD NOT CONTROL THE VEHICLE. I STRUCK MY OWN HOME DOING CONSIDERABLE DAMAGE TO THE HOME (PASSENGER SIDE OF VEHICLE) , BOUNCED OFF THE HOUSE (STILL ACCELERATING) AND HIT A GARBAGE DUMPSTER (DRIVER SIDE OF VEHICLE) , THEN BOUNCE OFF THE GARBAGE DUMPSTER AND STRUCK A BASKETBALL GOAL (FRONT OF VEHICLE). THE AIRBAGS DID NOT DEPLOY (THIS IS THE 2ND FRONT END ACCIDENT IN WHICH AIRBAGS DID NOT DEPLOY). THIS THROTTLE BODY PROBLEM WAS A RECALL FOR THE 4.0 VEHICLES BUT NOT THE 5.0, AND I HAVE SEEN NUMEROUS COMPLAINTS OF THROTTLE STICKING ON THE 5.0 AS WELL. VEHICLE IS NOW IN THE SHOP, BELIEVED TO BE A TOTAL LOSS. (CURRENTLY $6800 DAMAGE, AND NOT FINISHED WITH ESTIMATE YET). I ALSO HAVE SEVERAL THOUSANDS DOLLARS IN DAMAGE TO MY HOME, WHICH MUST BE SUBMITTED TO MY HOMEOWNERS INSURANCE SINCE AUTO INSURANCE WILL NOT PAY FOR YOUR OWN PROPERTY DAMAGE. TODAY I HAVE NECK & BACK PAIN, THOUGH I DID NOT GO TO THE DOCTOR LAST NIGHT. NOT TO COUNT THE MENTAL ISSUE OF BEING HEADED STRAIGHT FOR YOUR HOME AND NOT BEING ABLE TO STOP OR CONTROL THE VEHICLE. SOMETHING REALLY NEEDS TO BE DONE ABOUT THESE VEHICLES OR SOMEONE IS GOING TO BE SERIOUSLY INJURED. SHERIFF WAS CALLED, AND DID COME TO THE SCENE, BUT THEY SAID THEY DO NOT DO REPORTS IF IT IS YOUR OWN PROPERTY THAT IS DAMAGED, ONLY IF THERE IS A SECOND PARTY INVOLVED.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10096395October 25, 2004
TIRES, TIRES:TREAD/BELT
ON FRIDAY, OCTOBER 22, 2004, I WAS DRIVING ON THE TACONIC STATE PARKWAY BY PUDDING STREET IN NEW YORK, MY DRIVER'S SIDE FRONT TIRE EXPLODED OUT OF NOWHERE. THERE WAS NO ABSOLUTELY NO HAZARDS ON THE ROADWAY AND IT WAS A SMOOTH ROAD SURFACE. ALL MY GOODYEAR WRANGLER RTS TIRES WERE NOT MORE THAN ONE MONTH OLD. GOODYEAR AND SEARS WILL NOT HONOR THE WARRANTY SAYING THAT I WENT OVER SOMETHING ON THE ROAD WHICH IS ABSOLUTELY FALSE. SEARS FOUND A CRACK IN THE TREAD, BUTS SAYS IT IS NOT COVERED UNDER THE GOODYEAR WARRANTY. THESE TIRES ARE DANGEROUS FOR THE COONSUMER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096222October 22, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, POWER TRAIN:AUTOMATIC TRANSMISSION
1.) WOULD FEEL VIBRATIONS DURING SHIFTS, CAR WOULD NOT NOT SHIFT 2.) TRUCK RENDERED UNDRIVABLE ON FIRST INCIDENT 8/02, SECOND INCIDENT 8/03 CAUGHT EARLY. 3.) TORK CONVERTER REPLACED BOTH TIMES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096199October 21, 2004
SUSPENSION:FRONT:CONTROL ARM, SUSPENSION:FRONT:STABILIZER BAR, STRUCTURE, TIRES:TREAD/BELT
MY 2000 MOUNTAINEER HAD 17,000 WHEN PURCHASED. I HAD NOTICED THE DEALER HAD JUST PUT NEW 235/75R15 GOODYEAR WRANGLER R/TS ON IT. I WAS NOT SUSPICIOUS BUT SHOULD HAVE BEEN. EVER SINCE PURCHASED I HAVE HAD A VIBRATION IN THE FRONT END AND MY FRONT TIRES HAVE WORN ON THE INSIDE AL THE WAY DOWN TO A UNSAFE TREAD DEPTH WITHIN 10,000 MILES. THE DEALER ALLIGNED THE FRONT AND CHECKED FOR FRONT END PROBLEMS TWO DAYS AFTER PURCHASE. AT THAT TIME THEY FOUND IT WAS OUT BUT CLAIMED THEY HAD JUST ALLIGNED IT THREE DAYS BEFORE ALSO. AT AROUND 30,000 MILES I HAD TO REPLACE THE FRONT TIRES BECAUSE THEY WERE UNSAFE. I TOOK THEM TO THE DEALER AND THE GM TOLD ME THAT IT WAS NORMAL TIRE WEAR. I KNOW QUITE A BIT ABOUT CARS BUT HE DID NOT KNOW THAT. AT THAT TIME THEY CHECKED THE FRONT END ALLIGNMENT AGAIN AND CHECK FOR PROBLEMS AGAIN AND FOUND NOTHING. A FEW WEEKS LATER THE VBRATION GOT WORSE SO I JACKED IT UP MYSELF AND FOUND THAT THE ONE A-ARM NUT WAS LOOSE. I TIGHTEND IT AND DROVE BACK TO THE DEALERAND SHOWED ONE OF THEIR MECHANICS THE PROBLEM. IT HAD LOOSEND UP AGAIN ALREADY SO HE TIGHTEND ALL THE A-ARM NUTS. ILEFT AND WITHIN 10 MILES ONE WAS LOOSE AGAIN. I WENT BACK TO THE DEALER AND TOLD THEM TO REPLACE ALL THE A-ARM BOLTS AND NUTS. I HAVE SINCE WENT THROUGH 2 MORE SETS OF FRONT TIRES ,SO THAT IS 4 SETS OF TIRES IN 63,000 MILES, BUT THEY SAY THERE IS NOTHING WRONG . ANYONE HAVING THESE SAME UNEVEN TIRE WEAR AND VIBRATION PROBLEMS PLEASE CONTACT ME. 865-776-2246 BRIAN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097121October 19, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING, THE TRANSMISSION SLIPPED. THE RPM STARTED RACING AT A HIGH RATE. THE CONSUMER RESTARTED THE VEHICLE. PLEASE PROVIDE MORE INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093927October 11, 2004
LATCHES/LOCKS/LINKAGES
MERCURY MOUNTAINEER DRIVERS SEAT LATCH ASSEMBLY BROKE. SEAT IS IN AN UN-DRIVABLE POSITION. DEALER MAINTENANCE SAYS IT WILL COST $250 PLUS LABOR AND TAXES AND FEES TO REPAIR THIS POORLY DESIGNED FORD COMPONENT. I BELIEVE THERE ARE MANY OTHER PEOPLE THAT SHARE THIS COSTLY PREDICAMENT AND IT IS ALL DUE TO POOR DESIGN AND THE MANUFACTURER KNOWS IT. THERE SHOULD BE A RECALL OR SCHEDULED MANUFACTURERS REPAIR FOR THIS ITEM. IN A CRASH A REAR SEAT PASSENGER COULD POSSIBLY THRUST THE SEAT BACK OF THE DRIVER FORWARD CAUSING THE DRIVER SERIOUS INJURY OR WORSE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095497October 8, 2004
SEATS:FRONT ASSEMBLY:RECLINER
THE DRIVERS SEAT WAS BROKE, BECAUSE THE BOLT HAD BROKEN. THE CONSUMER HAD THE SEAT REPAIRED AT HER EXPENSE. THERE WAS A RECALL ON THE SEAT AND THE CONSUMER NEEDED TO TAKE THE VEHICLE BACK TO THE DEALER TO HAVE THE SEAT REPAIRED AGAIN. THE DEALERSHIP WAS NO LONGER IN BUSINESS. THE CONSUMER WAS ALSO TOLD THAT SHE WOULD BE REIMBURSED FOR THE FIRST REPAIR. NOW THEY ARE REFUSING A REFUND SINCE IT HAS BEEN A YEAR. 03V281000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093812October 8, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
ABS LIGHT HAS CAME ON 4 TIMES IN 2 YEARS I HAD THE ABS SENSOR REPLACED EVERY TIME THE TRUCK HAS ONLY 35450 MILES ON IT. I PAID OVER $31000 FOR THIS TRUCK AND I HAVE HAD MORE TROUBLE WITH IT THAN ANY TRUCK I HAVE EVER HAD IN THE PAST. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093013September 22, 2004
EQUIPMENT:APPLIANCE:AIR CONDITIONER
PURCHASED A 2004 MERCURY MOUNTAINEER BACK IN MARCH. NOTICED A CHIRPING NOISE AT ABOUT 1500 MILES WHEN THE AIR CONDITIONER CYCLED ON AND OFF. DEALER REPLACED COMPRESSOR. CHIRPING CAME BACK AT ABOUT 3500 MILES, SO I TOOK IT BACK AND THE DEALER ADJUSTED THE CLUTCH AIR GAP. THEY SAID IT WAS FINE, BUT FOUND THAT WHILE DRIVING THE VEHICLE HOME IT WAS STILL DOING IT. DEALER SAID IT HAS NO IDEA WHAT THE PROBLEM IS AND HAS SO FAR NOT OFFERED TO DO ANYTHING ABOUT THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093023September 22, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
OUR 2003 MERCURY MOUNTAINEER REAR DIFFERENTIAL NEEDED REBUILDING IN MAY 2003 AT 35,500 MILES. NOW IT NEEDS TO BE REBUILT AGAIN AT 55,000 MILES. ALL BEARINGS AND CONES WERE REPLACED BOTH TIMES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087731September 21, 2004
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE, TIRES:TREAD/BELT
THE CONSUMER WAS CONCERNED THAT EVERY YEAR SHE HAS TO REPLACE THE HEAT SENSOR. LAST YEAR SHE HAD TO REPLACE IT BEFORE THE VEHICLE COULD PASS EMISSIONS BECAUSE THE CHECK ENGINE LIGHT CAME ON. THIS YEAR THE SAME THING HAPPENED. THE CONSUMER TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE PROBLEM WAS THE HEAT SENSOR. *AK THE CONSUMER STATED THAT SHE REPLACED THE ORIGINAL TIRES DUE TO THE RECALL ON THE TIRES (DEFECT NUMBER : 01X001000). THE INSIDE OF THE TREAD CAME APART. *TC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090760September 10, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN SHIFTING MY MOUNTAINEER INTO DRIVE THE VEHICLE JERKS INTO GEAR. AT HIGHWAY SPEEDS IT SHIFTS VERY HARD FROM ONE GEAR TO ANOTHER. SOMETIMES WHEN TRYING TO PASS A VEHICLE AND ACCELERATING THE TRANSMISSION GETS CONFUSED AND GOES TO THE WRONG GEAR. IT GIVES YOU A FEELING SIMILIAR TO A STANDARD SHIFT BEING PUT IN 4TH WHEN IT SHOULD BE IN 2ND BOGGING DOWN DRAMATICALLY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088919August 31, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE REAR LIFTBACK WINDOW ON MY 2003 MERCURY MOUNTAINEER VIOLENTLY EXPLODED WHILE PARKED IN A PARKING LOT AT MY SON'S FOOTBALL SCRIMMAGE. AT THE TIME OF THE EXPLOSION, AROUND 6:30 P.M., I WAS SITTING IN THE VEHICLE WITH MY DOGS, AND I WAS PARKED IN THE SHADE WITH THE REAR OF MY CAR BACKED UP UP TO A MINIVAN. THERE WAS NO EVIDENCE OF FOUL PLAY - SINCE I WAS IN THE VEHICLE, I WAS ABLE TO QUICKLY SURVEY THE AREA TO MAKE SURE NO ONE WAS NEARBY PULLING A PRANK. THE DEAFENING EXPLOSION MADE SUCH A LOUD NOISE THAT I INVOLUNTARY DUCKED, AND PEOPLE CAME RUNNING FROM ACROSS THE FIELD TO FIND OUT WHAT HAD HAPPENED. BROKEN GLASS WAS SCATTERED ALL OVER THE INSIDE REAR OF MY VEHICLE AND ALL OVER THE GROUND ON THE OUTSIDE OF MY VEHICLE. HAD 3RD ROW PASSENGERS BEEN PRESENT OR HAD DOGS BEEN IN THEIR CRATES IN THE REAR, THEY WOULD HAVE BEEN BADLY CUT AND DAZED BY THE EXPLOSION. THE FORCE OF THE EXPLOSION ACTUALLY BENT THE FRAME OF THE LIFTBACK, LIKE A SUITCASE STUFFED TOO FULL OF CLOTHES WOULD BEND AT THE SIDES. THE HYDRAULIC LIFTERS WERE DANGLING AND ASKEW. THIS WAS AN EXTREMELY FRIGHTENING, UPSETTING EXPERIENCE. AT PRESENT, MY CAR HAS BEEN IN THE DEALERSHIP FOR A WEEK, AND I AM STILL WAITING FOR THE FORD DISTRICT MANAGER TO ASSESS THE SITUATION. I HAVE AN EXTENDED WARRANTY ON THE VEHICLE. THE SERVICE PERSON AT THE DEALER HAS CAST DOUBT AS TO WHETHER FORD WILL CONSIDER THIS A WARRANTY ITEM BECAUSE THEY HAVE "NEVER SEEN A PROBLEM LIKE THIS BEFORE". FORD HAS YET TO STEP UP AND ACKNOWLEDGE AN APPARENT DESIGN FLAW IN THE BACK LIFTGATE AND REPAIR MY VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090063August 30, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER STATED THAT WHEN STARTING VEHICLE AND PLACING IT IN REVERSE VEHICLE HESITATED, THEN JUMPED INTO GEAR. ALSO, VEHICLE SOMETIMES JUMPED INTO GEAR WHEN PLACING IT IN DRIVE, BUT NOT AS BAD AS PLACING IT IN REVERSE. CONSUMER CALLED DEALER AND MANUFACTURER AND WAS TOLD THAT THEY WERE AWARE OF THE PROBLEM, BUT IT WAS NOT A RECALL. CONSUMER WAS NOT INVOLVED IN A COLLISION BECAUSE OF THIS MALFUNCTION BUT WAS AFRAID THAT ONE DAY HE MAY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089443August 23, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DRIVER'S SIDE DOOR FAILED TO OPEN EITHER BY THE AUTOMATIC LOCK, PULLING DOOR HANDLE FROM THE INSIDE OR ROLLING THE WINDOW DOWN AND PULLING THE HANDLE FROM THE OUTSIDE. WARRANTY WAS EXTENDED TO ASSIST WITH REPAIRS, BUT DID NOT INCLUDE ALL CONSUMERS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088396August 23, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DRIVER DOOR LOCKS DRIVER IN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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