Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10105389December 28, 2004
VISIBILITY:GLASS, SIDE/REAR
AFTER HAVING THE RECALL FOR THE LIFTGATE REPAIRED, THE PLASTIC IS BEGINNING TO CRACK. THE CONSUMER STATES THAT THE VEHICLE WAS NOT HAVING ANY PROBLEMS PRIOR. *JB.........*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105426December 28, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
NHTSA CAMPAIGN 01I010000; FORD ISSUED A LIFTGATE GLASS RECALL. THIS VEHICLE IS INCLUDED IN THE RECALL, BUT THE DEALER STILL DOES NOT HAVE THE PARTS AVAILABLE IN ORDER TO REPAIR THE VEHICLE. *JB.....*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109354December 23, 2004
EQUIPMENT:APPLIANCE:AIR CONDITIONER
SUDDEN FLOW OF VERY HOT AIR FORM THE AIR VENTS. *BF THE PROBLEM HAPPENED WHEN THE AIR CONDITION WAS OFF AND THE AIR BLOWER OR FAN WAS TURNED ON. HOWEVER THE PROBLEM NOW HAPPENS WHEN THE AIR CONDITION IS ON. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101625December 21, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
THE WINDSHIELD WIPERS WORK VERY SLOW AND THE WASHER SPRAYS ALL OVER THE WINDSHIELD AND WILL NOT STOP. THE CONSUMER TOOK THE VEHICLE TO THE DEALER WHO REPLACED, THE MULTI FUNCTION SWITCH, AND THE PROBLEM CONTINUES. *NM THE PROBLEM RECURRED. THE CONSUMER WAS TOLD ON TWO OCCASIONS THAT THE PROBLEM WAS UNABLE TO BE DUPLICATED. THE CONSUMER WAS ALSO INFORMED THAT THE MICRO PROCESSOR ASSEMBLY NEEDED TO BE REPLACED. CURRENTLY THE PROBLEM COULD NOT BE DUPLICATED. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105047December 20, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION: UPON PARKING THE VEHICLE CONSUMER HEARD A NOISE. VEHICLE VIBRATED, UPON TRYING TO USE THE VEHICLE AGAIN THE GEARS WOULD NOT GO INTO REVERSE OR DRIVE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103034December 15, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 MERCURY MOUNTAINEER, V6, AUTOMATIC, 2WD. VIN 4M2ZU66K8UJ13274. PURCHASED MARCH 2004. CURRENTLY MILEAGE 9821. STARTING APPROXIMATELY 12/1/04, WHEN REVERSE GEAR DOES NOT ENGAGE FOR 2 OR 3 SECONDS, THEN ENGAGES WITH A VERY HARD JOLT THAT SHAKES THE WHOLE VEHICLE. THIS OCCURS WHEN FIRST STARTING THE VECHICLE AND ALSO MID-DAY WHEN BACKING INTO A PARKING SPACE. ALSO THE AUTOMATIC TRANSMISSION ROUGH SHIFTS IN FREEWAY SLOW TRAFFIC BETWEEN 20 AND 30 MPH. FORD MOTOR CO. CONSUMER HOTLINE SAID ON 12/15/04 THAT MY VEHICLE VIN NUMBER HAS NO RECALLS. FROM PRESS RELEASES, I KNOW OF FORD'S 11/22/04 ANNOUNCEMENT OF 740,000 EXPLORERS AND MOUNTAINEERS WITH THIS SAME TRANSMISSION PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103598December 13, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
THE REVERSE GEAR TENDS TO POP AND SWITCH TO ANOTHER GEAR, MAKING THE VEHICLE JUMP. TAKEN TO DEALER, BUT THE CAUSE WAS UNDETERMINED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102429December 9, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ACCELERATED 1999 MERCURY MOUNTAINEER V8 FROM STOP LIGHT. THROTTLE GOT STUCK IN ACCELERATE POSITION. TRIED TO FREE THROTTLE BY REPEATED PULSING WITH FOOT BUT ACCCELERATOR STUCK IN FULL THROTTLE POSITION AND COULD NOT STOP CAR! HAD TO TURN OFF IGNITION RESULTING IN NO POWER STEERING OR BRAKING. WAS ABLE TO FREE THROTTLE BY REMOVCING THROTTLE COVER (ON ENGINE) AND MANUALLY MOVING THROTTLE BY HAND. WOULD HAVE HIT CAR IN FRONT OF ME IF THERE WAS TRAFFIC! THROTTLE PLATE ASSEMBLY REPLACED BY AUTHORIZED FORD DEALER AT MY COST.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099434December 7, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, POWER TRAIN
WHEN APPLYING THE ACCELERATOR PEDAL FROM A STOP POSITION IT CAUSED A MOMENTARY PULSE BEFORE THE VEHICLE WENT INTO MOTION. VEHICLE HAD BEEN TO THE DEALER ON NUMEROUS OCCASIONS, AND THEY WERE UNABLE TO LOCATE THE PROBLEM. *AK THE CONSUMER STATED THAT THE PAUSE WAS SO SEVERE THAT IT JERKS ALL PASSENGERS HEADS . THE VEHICLE ALSO HAD TRANSMISSION PROBLEMS. THE TRANSMISSION HAD A HARSH SHIFT AND CLUNK WHEN GOING INTO REVERSE OR DRIVE. THE TRANSMISSION HAS BEEN REPAIRED. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103146December 6, 2004
SEAT BELTS:FRONT
FRONT SEAT BELTS WILL NOT UNLATCH. CONSUMER AND PASSENGER HAD TO SLITHER OUT OF THE SEAT IN ORDER TO BE RELEASED. CONSUMER WILL CONTACT MANUFACTURER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102240December 6, 2004
VEHICLE SPEED CONTROL
TOOK IN FOR THROTTLE BODY REPAIR AND DRIVER SEAT BOLT RECALL 9-03. THEY SAID DIDN'T NEED THE THROTTLE BODY REPAIR..NOW THAT WARRANTY IS UP I CAN'T GET THIS HAZARD TO DRIVING FIXED. I HAVE ALMOST HIT CARS IN PARKING LOTS AND IN MY DRIVEWAY. WHY ISN'T THIS CONSIDERED A SAFETY ISSUE AND RECALL. WHY DOES IT HAVE A MILEAGE AND TIME LIMIT. I TRIED TO GET IT DONE AND THEY WOULDN'T DO IT NOW IT'S TOO LATE. THE THROTTLE HESITATES AND THEN SURGES. FORD IDENTIFIES THIS AS A PROBLEM, BUT WON'T FIX IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103198December 6, 2004
ENGINE AND ENGINE COOLING
CONSUMER CALLED AND REQUESTS SEVERAL TIMES FOR CERTAIN PARTS. IT HAS BEEN SEVERAL MONTHS AND DEALER HAS NOT RESPONDED. CONSUMER WAS WAITING TO GET VEHICLE SERVICED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102055December 2, 2004
EXTERIOR LIGHTING:TAIL LIGHTS
CONSUMER NOTICED THAT THE TAIL LIGHTS WERE INOPERATIVE. THE TAIL LIGHTS STAYED ON WHILE THE VEHICLE WAS TURNED OFF. CONSUMER WILL CONTACT THE DEALER IN THE NEAR FUTURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109667December 1, 2004
SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY
2000 MERCURY MOUNTAINEER HAVING PROBLEMS WITH REAR AXLE THUMPING NOISE WHEN MAKE A TURN. *BF WHEN THE VEHICLE WAS PULLED OUT ON THE REAR TIRE, THE AXLE MOVED AND MADE A KNOCKING SOUND. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101975December 1, 2004
ELECTRICAL SYSTEM
WHILE THE VEHICLE WAS PARKED IT CAUGHT ON FIRE ON ITS OWN. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THEN, VEHICLE WAS TOWED TO THE CONSUMER'S RESIDENCE. CONSUMER WILL CONTACT THE MANUFACTURER IN THE NEAR FUTURE. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10100392November 23, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
THE FIRST TIME IT WINDSHIELD WIPERS FAILED WAS IN SEPT. 2004. I WAS DRIVING HOME FROM WORK ( IT WAS RAINING) THE WIPERS WERE WORKING FINE, THEN THEY BEGAN TO MOVE VERY SLOW AND WINDSHIELD WASHER FLUID BEGAN TO SQUIRT OUT. I HAD TO PULL OVER TO THE SIDE OF THE ROAD BECAUSE I COULDN'T SEE OUT OF THE FRONT WINDOW. I WAITED UNTIL THE RAIN SLOWED DOWN AND PRECEDED HOME WITH THE WIPERS MALFUNCTIONING. SINCE THE FIRST INCIDENT THE WIPERS WILL WORK FINE FOR THE FIRST 10,15,20 MINUTES AND START DOING THE SAME THING. THE VEHICLE IS AT REEDMAN MERCURY SERVICE CENTER IN LANGHORNE PA. AS THIS LETTER IS BEING WRITTEN. THEY TELL ME THAT THERE HAS BEEN PROBLEMS WITH THE MULTI FUNCTION SWITCH IN MERCURY PRODUCTS. THEY ARE GOING TO REPLACE THIS SWITCH FOR $220.00 MUCH TO MY DISAPPOVAL. THIS IS A SAFTEY ISSURE THAT SHOULD BE TAKEN CARE OF BY MERCURY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101124November 17, 2004
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES, AIR BAGS:FRONTAL, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING THERE WAS UNATTENDED ACCELERATION. CONSUMER'S FOOT ACTUALLY WAS ON THE BRAKE AND AT THE ACCELERATOR PEDAL AT THE SAME TIME. THE PEDALS WERE VERY CLOSE TOGETHER. ACCIDENT OCCURRED. VEHICLE WAS TOTALED. UPON IMPACT, THE AIR BAGS DID NOT DEPLOY.*AK.....ONCE OFF THE EXIT RAM SLID THROUGH GRASS AN DINTO PINE TREE. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10101214November 17, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
AIR BAG LIGHT KEEPS TURNING ON. VEHICLE HAS BEEN TAKEN TO THE REPAIR SHOP BUT THEY WERE UNABLE TO TURN IT OFF. THERE WERE NO CURRENT RECALLS FOR THE AIR BAGS ON THIS PARTICULAR VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100015November 16, 2004
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
WHEN SHUTTING MY REAR HATCH ON MY 2002 MERCURY MOUNTAINEER MY LIFT CRACKED UNDERNEATH THE WINDOW. WHEN I CONTACTED FORD THEY SAID THAT I WOULD HAVE TO PAY FOR THIS - I COULD NOT AFFORD IT. THEN MY HATCH WAS HARDER AND HARDER TO CLOSE. ONE DAY WHILE TRYING TO SHUT IT THE ENTIRE WINDOW AND HATCH FELL ON MY HEAD THE LATCH CAME UNDONE. NOW I HEAR THE CYLINDER ARE A DEFECT WHAT ABOUT THE ENTIRE HATCH. THIS WHOLE UNIT IS A DEFECT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095411November 12, 2004
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
WHILE THE VEHICLE WAS PARKED CONSUMER HEARD A LOUD NOISE COMING FROM THE REAR. DEALER INSPECTED THE VEHICLE AND NOTICED THAT THE SPARE TIRE WAS ON THE FLOOR AND THAT THE SUPPORT CABLE BROKE. CONSUMER WILL CONTACT THE DEALER IN THE NEAR FUTURE. THIS INFORMATION WAS PROVIDED BY MRS. ZELMA'S HUSBAND JOHN SULLIVAN. *AK *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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