Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10113179February 28, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE SHIFTING INTO REVERSE TRANSMISSION HESITATED THREE TO FOUR MINUTES BEFORE ENGAGING. THEN, VEHICLE SHOOK. DRIVER DROVE VEHICLETO THE DEALER, AND MECHANIC DETERMINED THAT TRANSMISSION NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112114February 24, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
A SUDDEN THUNK IN THE TRANSMISSION AND O/D LIGHT CAME ON. BY THE NEXT STOP, IT WOULD NOT SHIFT PROPERLY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111992February 22, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 MERCURY MOUNTAINEER, V8, AUTOMATIC, AWD. VIN DU86W84ZJ23248, PURCHASED AUGUST 2004. CURRENT MILEAGE IS 22000. MID DECEMBER 2004 I STARTED EXPERIENCING ODD OR ROUGH SHIFTS GOING FROM 2ND TO 3RD. IT STARTED HAPPENING OCCASIONALLY THEN IT BECAME MORE CONSTANT. I ALSO EXPERIENCED HARSH REVERSES, ONE WAS HARD ENOUGH THAT MY HUSBAND SAID IT COULD GIVE YOU WHIP LASH! WHAT WAS IRONIC ABOUT THE WHOLE THING WAS I WAS GOING TO MAKE AN APPOINTMENT WITH MY LOCAL GARAGE WHEN I GOT A LETTER FROM FORD (JANUARY 2005) INDICATING A PROBLEM WITH THE TRANSMISSION FLUID WHICH MIGHT CAUSE A HARSH REVERSE. SO I TOOK IT TO A FORD GARAGE JANUARY1 5,2005, AND THEY INSTALLED THE ADDITIVES. I DROVE THE TRUCK ABOUT 2 WEEKS AFTER THAT AND DIDN'T FEEL IT FIXED THE PROBLEM. I TOOK IT BACK TO THE GARAGE AND THIS TIME THEY SAID THEY RECONFIGURED THE COMPUTER. AFTER I PICKED IT UP AND DROVE IT FOR A WEEK OR SO, IT WASN'T ANY BETTER. I'M TAKING IT BACK TO THE GARAGE AGAIN BECAUSE IT STILL HAS THE PROBLEM. THIS PROBLEM IS A LOT LIKE YOUR OTHER COMPLAINTS ESPECIALLY #10103034. I THINK THIS IS A PROBLEM THAT FORD SHOULD LOOK INTO BEFORE IT CAUSES AN ACCIDENT ESPECIALLY THOSE OWNERS THAT DRIVE IN WINTER WEATHER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111877February 21, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHEN THE VEHICLE IN PUT INTO DRIVE FROM PARK, THE VEHICLE JUMPS FORWARD EVEN THOUGH THE GAS HAS NOT BEEN APPLIED. THE PROBLEM WAS REPORTED TO THE DEALER WHO STATED THEY REPROGRAMMED THE VEHICLE COMPUTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108573February 18, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING 50 MPH THE CONSUMER FELT SOMETHING UNDER H IS FOOT SNAP. THE CONSUMER LOST SPEED, PULLED OVER TO THE SIDE OF THE ROAD, TO DISCOVER THE BOLT HOLDING THE ACCELERATOR PEDAL HAD FALLEN OFF. THE CONSUMER WAS ABLE TO DRIVE THE VEHICLE IN ORDER TO HAVE THE REPAIR DONE. *NM *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110677February 17, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 MERCURY MOUNTAINEER- AUTOMATIC TRANSMISSION NEEDED A TOTAL REBUILD AT 40,000 MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110700February 17, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, STRUCTURE:BODY:HATCHBACK/LIFTGATE, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
REAR LIFT GATE PANEL BELOW GLASS HAS DEVELOPED A CRACK. THIS LIFT GATE HAS BEEN RECALLED BUT DEALER STATES THE CRACKED PANEL IS NOT PART OF THE RECALL. TWO DEALERS HAVE SAID THIS PROBLEM HAS OCCURRED IN OTHER VEHICLES. HAS NOT YET BEEN REPAIRED. ALSO TRANSMISSION TROUBLE. DEALER SAID NEEDED TO REPLACE AT COST OF $3200.00. DEALER CHARGED $80.00 TO TELL ME IT NEEDED FIXED. TOOK TO TRANS. REPAIR SHOP TO REPAIR AT COST OF $1300.00. THIS MONTH I HAVE ALSO HAD TO REPLACE THE IDLER PULLEY, EGR VALVE, AND THE ELEC REAR WINDOW IS NOT FUNCTIONING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110408February 12, 2005
VEHICLE SPEED CONTROL
UNINTENDED ACCELERATION OF VEHICLE WITHOUT WARNING. ALSO HAD UNINTENDED SHUT DOWNS OF VEHICLE DURING PREVIOUS WEEK. VEHICLE WAS TAKEN TO DEALER FOR REPAIRS. DEALER STILL HAS VEHICLE. I ALMOST RAN OVER 2 PEDESTRIANS CROSSING THE STREET AT A NURSERY SCHOOL. I WAS ABLE TO CONTROL THE PROBLEM WITH THE VEHICLE'S BRAKES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111169February 8, 2005
STRUCTURE:FRAME AND MEMBERS, STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE BOTTOM FRAME THAT SUPPORTS THE WINDOW OF THE HATCH IS CRACKED RIGHT DOWN THE MIDDLE. OWNER CONTACTED THE DEALER AND WAS GIVEN AN ESTIMATE FOR THE REPAIR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110152February 8, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2007 MERCURY MOUNTAINEER WITH 46,000 MILES. WITHOUT WARNING THE TRANSMISSION STARTED NOT SHIFTING FROM GEAR TO GEAR. THE COMPUTER INDICATED "CHECK TRANSMISSION" AND THE OVERDRIVE OFF LIGHT BEGAN TO FLICKER. I PROMPTLY STOPPED THE VEHICLE AND CALLED FOR A ROLL BACK TO HAVE IT TAKEN TO A TRANSMISSIN SHOP.($80 TOW FEE) THE SHOP DIAGNOSED THE PROBLEM AS 3RD GEAR WRONG RATIO. THE SHOP OWNER SAID THAT HE THOUGHT IT WAS A BROKEN SPRAG. HE REPLACED THE TRANSMISSION WITH A FORD FACTORY REMANUFACTURED UNIT AT THE COST OF $2813.00. I HAVE SINCE HEARD THAT THERE IS A PROBLEM WITH THE TRANSMISSIONS IN THE 2002 FORD MODEL SUV'S AS WELL AS IN THE MERCURY'S. IS THERE ANYTHING BEING DONE TO HOLD THE MANUFACTURE LIABLE FOR THE EXPENSES INCURRED? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109539February 2, 2005
SEAT BELTS:FRONT
DRIVER'S SEAT BELT WILL NOT SECURE AND HOLD, WHICH IS DANGEROUS IF VEHICLE IS IN AN ACCIDENT BECAUSE THE DRIVER CAN HIT THE WINDSHIELD. DEALER WAS NOTIFIED BY CONSUMER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108389February 1, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 MERCURY MOUNTAINEER DRIVE TRAIN SLIPS, CAUSING SUDDEN JUMPS AND JERKS FROM; STARTS, SLOW DOWN / ACCELERATION, REVERSE TO DRIVE. BOUGHT CAR FOR WIFE FOR SAFE AWD SYSTEM FOR SNOW AND SLICK ROADS, WIFE DOES NOT FEEL SAFE AS LURCHING FROM STOPS ALMOST CAUSED HER TO CAUSE A REAR END ACCIDENT. CAR HAS 65,000 MILES HAD TRANS AND FRONT REAR DIFF OIL CHANGED HELPED FOR ABOUT A WEEK. IS IT POSSIBLE TO REPLACE 2002 TRANS WITH 2005 TRANS AS THEY SEEM TO BE RATED BETTER?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108319January 31, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
OXYGEN SENSOR. REPLACED BY FORD ON 1/17/05. HAS 69336 MILES.11/14/04 REPLACED AIR FILTER IN ORDER TO "EXTEND LIFE" OF O2 SENSOR. 2/5/04 WEAK FUEL PUMP 49804 MILES. 10/13/03 OXYGEN SENSOR REPLACED. 45742 MILES. 10/9/03 MASS AIR FLOW SENSOR REPLACED. 45616 MILES. 8/21/03- REPLACE IAC. 43536 MILES. 5/22/03 REPLACE OXYGEN SENSOR. 41308 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109204January 28, 2005
ENGINE AND ENGINE COOLING
DRIVER WAS TRAVELING ON THE HIGHWAY AND WITHOUT WARNING THE VEHICLE STALLED. DRIVER WAS UNABLE TO RESTART VEHICLE. HAD VEHICLE TOWED TO THE DEALER. MECHANIC DETERMINED THAT THE OIL PUMP NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108171January 28, 2005
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
MOUNTAINEER STARTED TO MAKE SQUEELING SOUND. I THOUGHT IT WAS JUST THE BELT SQUEELING, SO I TOOK TO LOCAL MECHANIC. MECHANIC TOLD ME THE BEARING INSIDE ALTERNATOR WAS FAILING. CAR WAS BOUGHT AS IS FROM CITRUS FORD, ONTARIO, CA. THERE WAS 30 DAY WARRANTY, BUT INCIDENT DIDN'T OCCUR UNTIL AFTER 30 DAYS WAS UP. POWER TRAIN WARRANTY WAS ONLY 3YR. 36,000 MILE. THE CAR HAS LESS THAN 56000 MILES WHEN ALTERNATOR BEARING WENT BAD. THIS COST ME $256 FOR THE PART TO BE REPLACED, PLUS LABOR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108633January 21, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE
AFTER THE DEALERSHIP PERFORMED THE LIFTGATE/GLASS BRACKET RECALL 01I010000 THE HATCH DOOR SHIFTED WHEN OPENED AND THE ENTIRE CARGO DOOR ALIGNMENT IS OFF. THE VEHICLE BEEN BACK TO THE DEALERSHIP 3 TIMES SINCE THE RECALL WAS PERFORMED. THE PROBLEM HASN'T BEEN CORRECT THUS FAR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107096January 10, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
CONSUMER STATES THERE IS A CRACK IN THE PLASTIC MOLDING AROUND THE REAR LIFTGATE GLASS. CONSUMER IS CONCERNED THAT THE CRACK MAY CAUSE THE GLASS TO FALL OUT. THE DEALER WAS NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107012January 7, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE LIFTGATE WAS MADE OUT OF PLASTIC AND HAD STRESS FRACTURERS FROM TOP TO BOTTOM, WHICH WAS CAUSED BY CONSTANTLY OPENING AND CLOSING. THE LIFTGATE WAS NOT DURABLE ENOUGH TO BE CLOSED WITH FORCE OR WINDOW WOULD SHATTER. VEHICLE WAS TAKEN TO DEALERSHIP, BUT THE PROBLEM HAD NOT BEEN RESOLVED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106737January 4, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
UPON AWAITING PARTS TO HAVE THE REAR LIFTGATE GLASS RECALL 04V442000 REPAIRS PERFORMED THE GLASS DROPPED DOWN INTO THE STRUCTURE ABOUT 1 1/2 INCHES WHICH CAUSED STRESS ON THE TRIM BELOW THE GATE WINDOW, RESULTING IN THE TRIM BREAKING. MANUFACTURER WAS AWARE OF THIS PROBLEM DUE TO NUMEROUS COMPLAINTS BEING FILED, BUT THEY WERE NOT WILLING TO REPAIR THE TRIM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104846December 31, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE
RECALL REPAIR INEFFECTIVE AND AGGRAVATED INITIAL PROBLEM - "CURE WORSE THAN THE DISEASE." REAR LIFTGATE WINDOW SHATTERED. FOLLOWING DEALER REPAIR FOR RECALL 04S29, OUR REAR WINDOW SHATTERED EXPLOSIVELY WITHIN 48 HOURS. THIS WAS THE TYPE OF ISSUE THE RECALL REPAIR WAS SUPPOSED TO PREVENT. INCIDENT OCCURED IN GARAGE WHILE VEHICLE WAS STATIONARY, SPREADING GLASS IN A 6 FOOR RADIUS INSIDE AND OUTSIDE OF THE VEHICLE. THE REAR LIFTGATE HAD NOT BEEN OPENED SINCE THE RECALL REPAIR WAS COMPLETED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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