Mercury Milan Complaints

2,579 consumer complaints on file.

#10653261November 7, 2014
EXTERIOR LIGHTING
RIGHT REAR TAIL LIGHT STARTED FLICKERING BRIGHT TO DIM. AFTER A COUPLE OF DAYS IT WENT OUT COMPLETELY. WAS REPLACED UNDER EXTENDED WARRANTY - BUT COST WOULD HAVE BEEN OVER $350 DOLLARS WHICH MAKES IT COST PROHIBITIVE FOR SOME I AM SURE (WHY SHOULD A "BULB" GOING OUT COST SO MUCH TO FIX). VERY POOR DESIGN AND EVEN WORSE MANUFACTURING OF PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653154November 6, 2014
POWER TRAIN, ENGINE AND ENGINE COOLING
THIS HAPPENS WITH MORE FREQUENCY. THE CAR STUDERS WHEN ACCELERATING FROM A COMPLETE STOP. FEELS LIKE THE FRONT TIRES ARE STRUGGLING TO GRIP THE ROAD WHEN THE ROAD IS IN FACT DRY AND FRONT TIRES ARE IN GOOD CONDITION. ALSO TRIED TO START AND THE ENGINE STARTED AND THEN STALLED. I HAD TO DO THIS THREE TIMES BEFORE IT STARTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652995November 6, 2014
EXTERIOR LIGHTING
IT HAS BEEN THREE WEEKS SINCE I PURCHASED A 2010 MERCURY MILAN WITH 41,000 MILES BUT LAST NIGHT I DISCOVERED BOTH REAR BRAKE LIGHT ILLUMINATED WITH THE HEADLIGHTS ON. MY PROFESSION IS IN THE SAFETY FIELD WHICH LEADS ME TO SAY THAT IF THIS VEHICLE WAS ON MY JOB SITE IT WOULD BE TAGGED OUT OF SERVICE DUE TO IMPROPER SAFETY EQUIPMENT. I HAVE HAD ISSUES WITH FORD MOTOR COMPANY IN THE PAST AND EVEN THOUGH I DO LIKE THEIR PRODUCTS THEY HAVE TO TAKE RESPONSIBILITY AND BE ACCOUNTABLE FOR WHAT THEY SELL TO INDIVIDUALS. THERE SHOULD BE A RECALL FOR THIS SAFETY EQUIPMENT. I WILL NOT ALLOW MY FAMILY TO OPERATE THIS VEHICLE IN IT'S PRESENT CONDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652719November 5, 2014
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHEN THE HEADLIGHTS WERE ENGAGED, THE DRIVER'S SIDE BRAKE LIGHT FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN REPLACED THE DRIVER'S SIDE BRAKE LIGHT. HOWEVER, THE FAILURE RECURRED. IN ADDITION, THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR HANDLE FRACTURED. THE CONTACT MENTIONED THAT IN ORDER TO EXIT THE VEHICLE HE HAD TO USE THE EXTERIOR DOOR HANDLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652160November 3, 2014
FUEL SYSTEM, GASOLINE:STORAGE:AUXILLARY TANK
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT AFTER REFUELING THE VEHICLE, THERE WAS A FUEL ODOR AND LEAKING FUEL. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE VEHICLE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652221November 3, 2014
POWER TRAIN, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, ENGINE
INTERMITTENT ELECTRICAL CONNECTIVITY AND ISSUE WITH THROTTLE. CAR HAS HAD PROBLEMS SINCE WE RECEIVED IT IN NOVEMBER 2010. INTO WALKER FORD CLEARWATER 4 TIMES RECORDED - 2 OTHER TIMES NOT. SERVICE DEPARTMENT HAS REPLACED THROTTLE BODY 11/12 AND COMPLETED RECALL 13B17 (6/2014) BUT THE SAME EXACT ISSUES PERSIST. SERVICE DEPARTMENT STATED AT LEAST 4 TIMES THAT THEY CANNOT REPLICATE THE ISSUE OR FIND THE ISSUE. CALLED CUSTOMER SERVICE WEEK OF OCTOBER 14, 2014 AND WAS ASSIGNED [XXX] (866-631-3788 - EXT [XXX]) WHO WE TALKED TO AT LENGTH AND SEND A FOLLOW UP EMAIL (OCTOBER 16, 2014) . CALLED TWICE AND NOT RETURNED OUR CALLS. [XXX]. SAID SHE WOULD BE BACK TO US IN A FEW DAYS WITH A SOLUTION AND HAVE A SERVICE DEPARTMENT PREPARED TO FIX THE CAR. IT HAS NOW BEEN OVER 15 DAYS SINCE THE ORIGINAL CONVERSATION. WE ARE AFRAID TO DRIVE THE CAR BECAUSE,IT HAS SUDDEN REDUCTION OF ENGINE POWER, REVS INTO A HIGH GEAR WITH NO MOVEMENT WHILE TRAVELING AT 30-55 MPH, AND TWICE HAS DIED IN THE MIDDLE OF INTERSECTION. SAME ISSUES AS DESCRIBED IN NHTSA ACTION NUMBER PE13003. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652233November 3, 2014
EXTERIOR LIGHTING
THE TAIL LIGHTS DOESN'T COME ON WHEN THE NIGHT LIGHTS COME ON. THE BRAKE LIGHTS ARE FAULTY AS WELL. THE BRAKE LIGHTS FLICKER. THEY JUST WENT OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652235November 3, 2014
EXTERIOR LIGHTING
THE LEFT REAR OUTER BRAKE LIGHT ASSEMBLY LED LIGHTS HAVE FAILED. I EXPECTED TO BE ABLE TO PICK UP A REPLACEMENT AT THE LOCAL AUTO PARTS DEALERSHIP. I FOUND OUT THAT I HAD TO GET THE PART FROM MY FORD DEALER. I CAN NOT SIMPLY REPLACE THE LED ASSEMBLY. IT WILL COST NEARLY $400.00 FOR ME TO PURCHASE A NEW BRAKE LIGHT ASSEMBLY. THIS IS A RIDICULOUSLY HIGH PRICE TO PAY FOR THE REPLACEMENT OF A BRAKE LIGHT. I FEAR THE HIGH COST WILL CAUSE MANY MILAN DRIVERS TO CONTINUE TO DRIVE WITHOUT ADEQUATE LIGHTING ON THEIR VEHICLES. FORD SHOULD EITHER REPLACE THE PART FOR FREE, OR GREATLY REDUCE THE COST OF THE ASSEMBLY DUE TO THEIR DESIGN FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651963November 2, 2014
AIR BAGS
[XXX] WHILE IT WAS DRIVEN IN THE SNOW, THE VEHICLE SLIDE AND HITS AN ELECTRICAL POLE. THIS IS AN ACCIDENT AT WHICH THE VEHICLE HITS FROM FRONT. THE ACCIDENT FULLY DAMAGES THE HOOD, THE RADIATOR, ANTI-FREEZE CONTAINER, THE WASHER WATER. THE CHASSIS WAS HIGHLY IMPACTED WITH MANY OTHER DAMAGE. DURING THE ACCIDENT, THE DRIVER NOR THE PASSENGER AIR BAG BLOW. MY DAUGHTER ([XXX]) HAD CONCUSSION. SHE WENT TO THE DMC IN DETROIT. MY SON, [XXX[ HAD A KNEE ISSUE AND CHEST PROBLEM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10651965November 2, 2014
AIR BAGS
MY WIFE WAS DRIVING ON HAGGERTY RD AND THE INTERSECTION WITH REUTER RD, DEARBORN, MI, 48126. THERE IS NO STOP SIGN FOR MY WIFE ? HOWEVER, THERE IS A STOP SIGN ON REUTER FOR THE OTHER CAR TO STOP. THE DRIVER DID NOT STOP AND PURSUE DRIVING WITH HIGH SPEED ABOVE (25MPH). HITS MY WIFE CAR, THE DRIVER FRONT WHEEL AND SUSPENSION FULLY BENDED AND BROKEN. THE FENDER FULLY DAMAGED AND THE DRIVER DOOR FULLY DAMAGED. THE AIR BAG NEVER BLOW UP (THE DRIVER, THE PASSENGER, THE DRIVER SIDE DOOR)- AIR BAGS NEVER BLOW. MY WIFE LEFT ARM AND NECK IS HIGHLY IMPACTED. SHE IS ALMOST DISABLED << AIR BAG NEVER BLOW AT ALL DURING A BIG ACCIDENT>> *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10651967November 2, 2014
AIR BAGS
WHILE IT WAS DRIVEN IN THE SNOW, THE VEHICLE SLIDE AND HITS AN ELECTRICAL POLE. THIS IS AN ACCIDENT AT WHICH THE VEHICLE HITS FROM FRONT. THE ACCIDENT FULLY DAMAGES THE HOOD, THE RADIATOR, ANTI-FREEZE CONTAINER, THE WASHER WATER. THE CHASSIS WAS HIGHLY IMPACTED WITH MANY OTHER DAMAGE. . DURING THE ACCIDENT, THE DRIVER NOR THE PASSENGER AIR BAG BLOW MY DAUGHTER HAD CONCUSSION. SHE WENT TO THE DMC IN DETROIT. MY DAUGHTER HAS HEADACHE SINCE THEN. SHE CAN NOT SEE WELL SINCE THEN MY SON, [XXX] HAD A KNEE ISSUE AND CHEST PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10651969November 2, 2014
AIR BAGS
MY WIFE WAS DRIVING ON HAGGERTY RD AND THE INTERSECTION WITH REUTER RD, DEARBORN, MI, 48126. THERE IS NO STOP SIGN FOR MY WIFE ? HOWEVER, THERE IS A STOP SIGN ON REUTER FOR THE OTHER CAR TO STOP. THE DRIVER DID NOT STOP AND PURSUE DRIVING WITH HIGH SPEED ABOVE (25MPH). HITS MY WIFE CAR, THE DRIVER FRONT WHEEL AND SUSPENSION FULLY BENDED AND BROKEN. THE FENDER FULLY DAMAGED AND THE DRIVER DOOR FULLY DAMAGED. THE AIR BAG NEVER BLOW UP (THE DRIVER, THE PASSENGER, THE DRIVER SIDE DOOR)- AIR BAGS NEVER BLOW. MY WIFE LEFT ARM AND NECK ARE IN SEVER PAIN. SHE CAN NOT MOVE HER ARM (FULL DISABLED). *TR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10651790November 1, 2014
EXTERIOR LIGHTING
LED TAILLIGHTS ARE ON HIGH (AS IF BRAKE PEDAL IS DEPRESSED) AT ALL TIMES CAUSING OTHER VEHICLE DRIVERS TO NOT KNOW WHEN THE MILAN IS BRAKING. FORD DEALERSHIP STATES THAT THESE ARE DEFECTIVE LED BULBS ($400 REPLACEMENT COST) WHICH IS NOT COVERED BY THE WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651845November 1, 2014
EXTERIOR LIGHTING
WE PURCHASED THIS VEHICLE NEW IN 2010. IN 2012 WE NOTICED FLICKERING IN LEFT REAR TAIL LIGHT ASSEMBLY, WHICH WAS INTERMITTENT, THIS OCCURRED AT APPROXIMATELY 40,000 MILES. IN OCTOBER 2014 AT APPROXIMATELY 83,000 MILES WE NOTICED THAT WHEN THE HEAD LIGHTS WERE TURNED ON THAT THE BRAKE LIGHTS STAYED ON CONSTANTLY EVEN WHEN THE BRAKES WERE NOT APPLIED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651431October 30, 2014
EXTERIOR LIGHTING
WHILE DRIVING FELLOW MOTORIST ADVISED MY LEFT REAR LIGHT NOT OPERATING. VISIT TO DEALER CONFIRMED AND PRICE TO REPAIR $400 PLUS LABOR. THAT SEEMS A BIT HIGH TO REPLACE A LIGHT BULB! FORGET IT I WILL DRIVE UNTIL TICKETED. HOWEVER JUST BEFORE MY 3 YR WARRANTY WAS UP IT HAPPENED BUT ON THE RIGHT REAR EXTERIOR. THAT INCIDENT WAS AT NO CHARGE AT THE DEALERSHIP. WHY BOTH IN SUCH A SHORT PERIOD OF TIME WITH SUCH A NEW CAR? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651552October 30, 2014
POWER TRAIN
WHILE DRIVING ON A 4 LANE HIGHWAY, MY CAR JERKED AND THE WRENCH WARNING LIGHT CAN ON AND NO ACCELERATION WHILE I PRESSED THE GAS PEDAL. I WAS ABLE TO GET THE CAR TO COAST TO SAFETY AND WHEN I STOPPED THE CAR IS WAS JERKING BACK. I TURNED THE CAR OFF FOR A FEW MINUTES AND TURNED IT BACK ON, IT STARTED UP AND RAN FINE. THIS INCIDENT HAPPENED AGAIN TODAY WHILE DRIVING IN TOWN, NOT ONCE BUT TWICE WHILE I WAS DRIVING 15 MPH AND THE 2ND INCIDENT TODAY ABOUT 30 MPH. BOTH OF THESE TIMES I WAS ABLE TO GET OFF THE ROAD SAFELY, AND GOT THE CAR TO RESTART AND MAKE IT HOME 45 MILES AWAY. I AM AFRAID TO DRIVE MY CAR, THAT IN HEAVY TRAFFIC, THIS COULD CAUSE A SERIOUS ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650258October 27, 2014
STEERING
WAS DRIVING AND POWER STEERING WENT OUT CALLED FORD DEALER AND WAS TOLD IT WOULD COST 100 TO 1000 TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649985October 25, 2014
ENGINE, POWER TRAIN
AS I STARTED THE CAR THE DROVE A SHORT DISTANCE THEN IT STARTED TO BUCK THEN THE WRENCH SIGN CAME ON THE DASHBOARD. I CHECKED THE MANUAL AND IT SAID THROTTLE/TRANSMISSION. I SWITCHED OFF THE CAR AND STARTED AGAIN THEN A FEW SECONDS IT HAPPENED AGAIN. AFTER SHUTTING DOWN FOR FIVE TIMES I MANAGED TO GET HOME SAFELY. NO INDICATION WHATSOEVER PRIOR TO THIS HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649643October 24, 2014
EXTERIOR LIGHTING
REAR LED TAILLIGHT MALFUNCTIONS. COST TO REPLACE IS NEARLY $400.00. THIS SEEMS A VERY HEIGHT COST TO MAINTAIN A NECESSARY AND LEGALLY REQUIRED PIECE OF SAFETY EQUIPMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649808October 24, 2014
AIR BAGS, STRUCTURE
THE DASH BOARD WHERE THE PASSENGER AIR BAG IS STARTING TO TURN LOSE. I'M WORRIED IT WILL MAKE THE AIR BAG DEPLOY OR BECOME DEFECTIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Milan