Mercury Milan Complaints

2,579 consumer complaints on file.

#10661635December 2, 2014
EXTERIOR LIGHTING:BRAKE LIGHTS
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE REAR PASSENGER SIDE BRAKE LIGHT FAILED TO WORK. THE VEHICLE WAS UNDER WARRANTY AND WAS TAKEN TO THE DEALER WHO STATED THAT THE REAR LIGHT ASSEMBLY NEEDED TO BE REPLACED. THE WARRANTY COVERED THE REPAIRS, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. MAILED OUT 01/13/15*LJ UPDATED 02/02/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661431December 1, 2014
EXTERIOR LIGHTING
THE REAR PASSENGER SIDE TAIL LIGHT HAS BURNT OUT. THE TAIL LIGHT IS LED AND THEREFORE THE ENTIRE TAIL LIGHT ASSEMBLY MUST BE REPLACED. THE COST FROM FORD DEALERSHIP IS $428 FOR ONLY THE PART NOT INCLUDING LABOR. I HAVE RESEARCED SEVERAL SITES, AND FIND THIS TO BE A COMMON PROBLEM FOR THIS MAKE AND MODEL OF VEHICLE. LIGHTING IS A SAFETY ISSUE AND FORD SHOULD BACK UP THEIR ENGINEERING FLAW. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661479December 1, 2014
STEERING
WHILE TRAVELING AT APPROXIMATELY 30 MPH, WE HEARD AN ALERT CHIME AND SAW THE MESSAGE "SERVICE POWER STEERING" AND "SERVICE ADVANCETRACK" ON THE DASHBOARD. WE DROVE APPROXIMATELY ONE MORE MILE AND THEN THE POWER STEERING QUIT WORKING, CAUSING IT TO VERY DIFFICULT TO STEER THE VEHICLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661073November 26, 2014
AIR BAGS
I WOULD LIKE THAT KNOW WHY OR IF MY AIR BAGS WERE DEFECTIVE. I WAS JUST IN AN ACCIDENT MONDAY 11/24/14 TRAVELING 30 MPH THAT CAUSED WITH SEVER FRONT AND SIDE DAMAGE TO MY CAR AND CAUSES IT TO BE TOTALED AND NOT 1 ON MY AIR BAGS WAS DEPLOYED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660354November 23, 2014
WHEELS
BEGINNING IN AUGUST, 2012 AT APPROX. 45,000 MILES I HAVE HAD 5 WHEEL BEARINGS FAIL TO DATE (90,000 MILES) ALL SERVICED AND REPLACED AT FORD AGENCIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660035November 21, 2014
EXTERIOR LIGHTING
WE WERE INFORMED BY A INDIVIDUAL IN A PASSING CAR THAT OUR BRAKE LIGHTS WERE NOT FUNCTIONING PROPERLY ONE EVENING. WE TOOK THE CAR TO A DEALER TO GET THE OIL CHANGED AND EXTERIOR BRAKE LIGHTING ISSUE RESOLVED. WE WERE TOLD THAT THE BRAKE LIGHTS NEEDED TO BE REPLACE AND BECAUSE IT WAS PART OF AN ASSEMBLY, THE TOTAL CHARGE WOULD BE $1281.87 WHICH INCLUDED AN OIL CHANGE AND DIAGNOSIS. I FELT I HAD NO CHOICE BUT TO REPLACE THE LIGHTS RATHER THAN ENDANGER US OR SOME OTHER INDIVIDUAL(S) ON THE ROAD. I CALLED FORD AND RECEIVED A CASE # BUT AS OF 11/21/14 I HAVE HEARD NO RESPONSE. GOING TO THIS SITE THERE IS 89 OUT OF 438 COMPLAINTS ABOUT THIS SAME ISSUE. I DO NOT BELIEVE THAT THESE LED LIGHTS SHOULD GO OUT THIS QUICK NOR THAT IF NEEDED TO BE REPLACED, SHOULD REQUIRE THE WHOLE BRAKE ASSEMBLY TO BE REPLACED. THIS IS A ENGINEERING DESIGN FAILURE. FORD CLAIMS "QUALITY IS JOB ONE. THIS IS NOT THE CASE WITH THIS ISSUE. I BELIEVE THE NHTSA NEEDS TO ADDRESS THIS AND ISSUE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659888November 20, 2014
EXTERIOR LIGHTING
I RECENTLY PURCHASED THIS "CERTIFIED" MERCURY MILAN ON 10/25/14. I HAVE ONLY HAD IT FOR LESS THAN 3 WKS AND THE RIGHT BRAKE LIGHT WENT OUT. I ONLY KNEW THIS BECAUSE I WAS PULLED OVER BY OUR LOCAL POLICE DEPT. AND WAS GIVEN A WARNING. I TRIED TO FIND THIS IN THE LOCAL AUTO STORE AND FOUND OUT IT NEEDED TO BE PURCHASED BY THE DEALER. I THEN CONTACTED THE DEALER AND WAS TOLD TO BRING IT IN. I WAS TOLD A TICKET WOULD BE CREATED AND GIVEN TO SALES AND I WOULD BE CALLED THE NEXT DAY. SINCE THE VEHICLE WAS STILL "NEW" TO ME I THOUGHT IT WOULD BE COVERED UNDER MY WARRANTY. I WAITED 2 DAYS AND NO RESPONSE. MY SPOUSE WENT INTO THE DEALER AND WAS TOLD THAT THE BRAKE LIGHT ASSEMBLY WAS NOT COVERED BY THE WARRANTY AND THAT THE COST TO US WOULD BE $500. I FEEL THAT THIS IS A MAJOR SAFETY HAZARD THAT MANY CONSUMERS CANNOT AFFORD AND MANY ACCIDENTS WILL BE CAUSED. I DO NOT EVEN FEEL SAFE DRIVING MY GRANDCHILD IN THIS VEHICLE FOR FEAR OF HIM BEING INJURED IF I GET REAR ENDED. I FEEL DO TO THIS BEING A SAFETY CONCERN THAT FORD WOULD DO A RECALL AFTER HAVING SO MANY COMPLAINTS ABOUT IT. I HAVE CALLED FORD MOTOR CO. @ 800-392-3673 TO VOICE MY CONCERN. THE MORE THAT CALL MAYBE SOMETHING WILL BE DONE BEFORE AN INNOCENT PERSON LOSES THEIR LIFE BECAUSE OF A FAULTY SYSTEM THAT THIS COMPANY IS VERY AWARE OF.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659002November 18, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
BREAK LIGHTS STAYED ON /ILLUMINATED WHEN HEAD LIGHTS WERE ON THUS HAVING NO BRAKE LIGHTS AT NIGHT. LUCKILY , MY HUSBAND WAS FOLLOWING BEHIND ME IN HIS VEHICLE AND NOTICED I HAD NO BRAKE LIGHTS. DEALER REPLACED BOTH TAIL LIGHT ASSEMBLIES DUE TO AN ELECTRICAL SHORT.($1100) THIS IS DANGEROUS DRIVING AT NIGHT. MANUFACTURE NEEDS TO RECALL THEIR FAULTY TAIL LIGHTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658741November 17, 2014
EXTERIOR LIGHTING
NOTICED RIGHT REAR BRAKE LIGHT LIT WHEN HEADLIGHTS ARE ON AND BRAKES NOT APPLIED. HEADLIGHTS OFF, NO PROBLEM NOTICED. THIS SEEMS TO BE A COMMON PROBLEM WITH FORD / MERCURY LED TAIL LIGHTS. IF REAR LED LIGHTS NEED TO BE REPLACED FORD MOTOR COMPANY SHOULD PUT A 7 YEAR / 70K MILE GUARANTEE ON THE HIGH DOLLAR REPLACEMENT LIGHTS. WHO MAKES THESE FOR FORD ? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655266November 16, 2014
AIR BAGS
JUST CHECKING FOR DEFECTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655230November 15, 2014
EXTERIOR LIGHTING
NOTICED LED TAILLIGHT BEGINNING TO GO OUT PASSENGER SIDE. INDIVIDUAL LEDS UNABLE FOR REPLACEMENT BUT FULL TAILLIGHT NEEDS TO BE REPLACED AT A COST OF $284. DUE TO COST OF REPLACEMENT, I FEEL THE TAILLIGHTS SHOULD LAST LONGER THAN FOUR YEARS OR 60,000 MILES. THE PART IS UNCOMMON AND NOT STOCKED IN ANY PART STORES HERE, CITY OF 70,000. I WORK ON THE ROAD SO THAT MAKES FINDING TIME FOR A DEALERSHIP REPAIR NEAR IMPOSSIBLE. I AM NOW DRIVING WITH A DIM TAILLIGHT WHILE I TRY TO FIND ONE ONLINE AND AWAIT SHIPMENT FOR A DIY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655130November 14, 2014
EXTERIOR LIGHTING
DEFECTIVE LEFT REAR TAIL LIGHT ASSEMBLY. DEALER INFORMED ME OF PROBLEM AND IS CURRENTLY REPLACING THE ASSEMBLY. COST AROUND 400 HUNDRED DOLLARS. ONE OF CONCERNS IS WHY DIDN'T THE SAFETY SYSTEM IN THIS VEHICLE ALERT ME THAT I HAD A TAIL LIGHT OUT. MY FORD FUSION IDENTIFIES WHEN A LIGHT IS NOT WORKING AND ITS 4 YEARS OLDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654648November 13, 2014
AIR BAGS
NOTICED AIR BAG COVER IS BUCKLED. TOOK CAR INTO DEALER FOR OTHER WORK AND ASKED THEM ABOUT IT. SAID IT MIGHT BE DUE TO WARM SUMMER WEATHER AND WOULD HAVE TO REPLACE COMPLETE DASHBOARD TO CORRECT PROBLEM. WHAT SHOULD I DO ABOUT THIS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654855November 13, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LEFT REAR TAILLIGHT DOES NOT ILLUMINATE ON DEPRESSION OF THE BRAKE PEDAL. RIGHT REAR TAILLIGHT FLICKERS BUT FULLY ILLUMINATES ON DEPRESSION OF THE BRAKE PEDAL. AS THE LIGHTS ARE LED AND ENCASED IN A HOUSING, THE REPLACEMENT COST APPROACHES $400 PER UNIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654323November 12, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
RIGHT REAR TAIL LAMP / BRAKE LIGHT ASSEMBLY INOP AGAIN. THIS IS MY 3 ASSEMBLY THAT HAS FAILED IN 15 MONTHS. IT IS AN LED ASSEMBLY, IT COSTS $375.00 FOR THE PART. YOU CAN'T REPLACE A BULB. THIS SHOULD BE COVERED UNDER A SAFETY RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654566November 12, 2014
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 10 MPH, THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE ON THE STEERING WHEEL WAS REQUIRED. THE POWER STEERING WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654161November 11, 2014
EXTERIOR LIGHTING
RIGHT REAR TAIL AND BRAKE LIGHT STOPPED WORKING, ABOUT 2 WEEKS LATER THEY FLICKERED AND CAME BACK ON. THEY WENT OUT AGAIN 2 DAYS LATER AND HAVE BEEN OUT FOR ABOUT 2 MONTHS. CALLED DEALERSHIP AND THEY SAID IT WASN'T COVERED UNDER WARRANTY AND WOULD HAVE TO REPLACE THE WHOLE TAIL/BRAKE LIGHT UNIT AT A COST OF ABOUT $500. I CONTACTED FORD CUSTOMER SERVICE THREE TIMES AND THEY SAID IT WAS A LIGHT PROBLEM AND NOT UNDER WARRANTY BY THEM. IT TREATED AS A LIGHT BULB PROBLEM, BUT A $500 LIGHT BULB!!!! FORD NEEDS TO FIX THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653872November 10, 2014
EXTERIOR LIGHTING:TAIL LIGHTS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THE BRAKE LIGHTS FAILED TO ILLUMINATE ACCORDINGLY WHENEVER ADDITIONAL EXTERIOR LIGHTS WERE ILLUMINATED. THE DEALER DIAGNOSED THAT BOTH OF THE TAIL LIGHTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653568November 8, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE LEFT REAR BRAKE LIGHT IS NOT FUNCTIONING. THIS LIGHT IS NOT A NORMAL INCANDESCENT BULB. IT IS AN LED THAT IS NOT OWNER-SERVICEABLE. THE ONLY FIX IS THAT THE ENTIRE TAILLIGHT ASSEMBLY NEEDS TO BE REPLACED BY THE DEALER AT A COST OF APPROXIMATELY $400. ANY BUYER'S EXPECTATION IS THAT WHEN A LIGHT BULB BURNS OUT, WE SHOULD BE ABLE TO REPLACE IT OURSELVES FOR FIFTY CENTS. SINCE THIS 50-CENT ITEM IS NOW UNEXPECTEDLY $400, THE NET EFFECT IS THAT ALL OWNERS WILL CONTINUE TO DRIVE AROUND WITH TWO OF THREE, ONE OF THREE OR NO BRAKE LIGHTS AT ALL. THIS SHOULD BE AN IMMEDIATE SAFETY RECALL. *TR *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653258November 7, 2014
EXTERIOR LIGHTING
RIGHT REAR TAIL LIGHT NOT WORKING PROPERLY. RUNNING LIGHT (RIGHT BOTTOM) IS WORKING BUT ALL OTHER LEDS HAVE FAILED. THIS IS A REPLACE ALL PART COSTING OVER $300. THIS HAS HAPPENED ON MY OTHER MILAN - LUCKILY BEFORE THE WARRANTY RAN OUT. SEEMS TO BE AN ISSUE WITH THIS MODEL AND CAN BE A SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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