Mercury Mariner Complaints

1,512 consumer complaints on file.

#10401394May 18, 2011
ELECTRICAL SYSTEM
IF THIS IS THE WRONG FORUM FOR THIS ISSUE, PLEASE LET ME KNOW. WE PURCHASED A 2008 MERCURY MARINER NEW, SO THE CAR IS LESS THAN 3 YEARS OLD AND WHILE GARAGE KEPT THE VEHICLE MILEAGE EXCEEDS THE NEW CAR WARRANTY. WE TOOK THE CAR BACK TO THE DEALERSHIP AND WERE CHANGED $118.00 TO DIAGNOSE A PROBLEM WITH THE BACKUP SYSTEM/SENSORS AND WERE INFORMED THAT THE SENSORS WERE FINE BUT THE ELECTRONIC DEVICE WHICH CALCULATES DISTANCE WAS BAD, TO REPLACE AN ADDITIONAL $500.00. WHY HAVE BACKUP SYSTEM/SENSORS ON A VEHICLE IF THE LIFE OF THE ELECTRONICS IS SO SHORT IF THIS SAFETY DEVICE IS INTENDED TO PROVIDE BENEFIT, OURS IS NOW PERMANENTLY DISABLED. I DON'T UNDERSTAND WHY "SAFETY" EQUIPMENT IS NOT COVERED FOR LONGER PERIODS OF TIME. REGARDS, *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401246May 17, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THE AIR BAGS INVOLUNTARILY DEPLOYED WHILE DRIVING APPROXIMATELY 5 MPH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE CONTACTS INSURANCE COMPANY WAS ALSO UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 2,000 AND THE CURRENT MILEAGE WAS 30,635. UPDATED 06/16/11 *BF THE CONSUMER STATED AS HE WAS ENTERING A SMALL DRIVEWAY TO A STORE, THE AIR BAG SUDDENLY DEPLOYED. HE THEN HIT A CURB AND DAMAGED THE OIL PAN. UPDATED 12/05/11
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10401772May 14, 2011
ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC
COMING TO RED LIGHT ONE CAR IN FRONT OF ME. I PUSHED DOWN ON BRAKE PETAL AND IT WAS HARD TO PUSH DOWN. ENGINE REVVED UP TO OVER 5 RPM'S AND CAR WOULDN'T STOP FINALLY I PUT CAR IN NEUTRAL AND ENGINE WENT BACK TO IDLE POSITION. ALMOST REAR ENDED CAR IN FRONT OF ME. TOOK MARINER TO DEALER WHO WASN'T VERY HELPFUL BECAUSE HE NEVER HEARD OF THIS BEFORE & WANTED TO KNOW IF I WANTED TO LEAVE MARINER THERE. ALSO ASK IF I HAD MY FOOT ON THE GAS PETAL INSTEAD OF THE BRAKE. DEALER WAS UNABLE TO VERIFY CONCERN SO THEY REPLACED CANISTER PURGE VALVE. HAVE ALSO HAD TRANSMISSION PROBLEMS WITH THIS MARINER THAT I BELIEVE STILL EXIST. FILLED OUT SURVEYS AND WAS TOLD MANAGER WOULD CALL BUT NO ONE EVER CONTACTED ME. VERY UNPROFESSIONAL DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398549May 2, 2011
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
THE VEHICLE STALLS RANDOMLY. I MAY BE DRIVING OR IDLING AND THE CAR STALLS. IT IS EASILY STARTED AGAIN BY PUTTING THE CAR IN NEUTRAL AND TURNING THE KEY. I HAVE HAD FORD LOOK AT IT SEVERAL TIMES AND THEY FIRST CHANGED THE BATTERY AND THEN SECOND CHANGED THE GAS FILTER. THE PROBLEM STILL EXISTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397373April 25, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT WAS DRIVING 35 MPH WHEN THE ACCELERATOR PEDAL BECAME STUCK. THE FAILURE WOULD OCCUR INTERMITTENTLY AND THE CONTACT WOULD HAVE TO TAP THE PEDAL SEVERAL TIMES BEFORE IT WOULD RELEASE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT A TUBE WOULD NEED TO BE CLEANED IN ORDER TO KEEP THE PEDAL FROM STICKING. THERE WERE NO RECALLS RELATED TO THE FAILURE AND THE REPAIRS OF $400 WERE AT THE CONTACTS EXPENSE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396423April 13, 2011
POWER TRAIN
ON MULTIPLE OCCASIONS STARTING IN JAN 2011, THE VEHICLE WOULD HESITATE TO SELECT A GEAR AND ACCELERATE WHILE TRYING TO LEAVE A STOP LIGHT OR SIGN, OR AFTER MAKING A TURN LEAVING A FEW SECOND LULL WHERE THE VEHICLE IS UNRESPONSIVE. THE PREVIOUS TRANSMISSION SOFTWARE RE-FLASH WAS PERFORMED AGAIN EVEN THOUGH DEALER WAS UNABLE TO REPLICATE PROBLEM. ISSUE STILL PERSISTS OCCASIONALLY, AS WELL AS A NEW SYMPTOM SINCE MARCH (23,000 MILES). NOW, SOMETIMES WHEN COMING TO A STOP THE VEHICLE WILL STALL AS THOUGH THE TRANSMISSION DID NOT DOWNSHIFT TO A LOWER GEAR. PLACING THE VEHICLE IN NEUTRAL AND RESTARTING ALLOWS CONTINUED OPERATION. THESE ISSUES COMBINED WITH INCONSISTENCY IN SHIFTING PERFORMANCE AS NOTED BY MANY OTHERS LEAD ME TO BELIEVE THERE IS STILL A COMPONENT AND/OR SOFTWARE PROBLEM WITH THIS 6F35 TRANSMISSION. HOWEVER, SINCE THE PROBLEM CANNOT BE CONSISTENTLY REPLICATED BY THE DEALER THEY ARE UNSURE OF A REMEDY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395451April 11, 2011
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT WAS DRIVING 10 MPH WHEN THE ABS AND BRAKE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THE ELECTRICAL HYDRAULIC BRAKING SYSTEM FAILED. THE DEALER INFORMED HIM THAT THERE WERE NO RECALLS FOR THE FAILURE. THE MANUFACTURER WAS CONTACTED BUT PROVIDED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 58,034. UPDATED 05/05/11*LJ THE DEALER INFOEMED THE CONSUMER THE ELECTRONIC CONTROL UNIT WAS BAD. UPDATED 08/18/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393184March 19, 2011
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I OWN A 2007 MERCURY MARINER HYBRID I HAVE ABOUT 76000 MILES. THE STOP SAFELY LIGHT COMES ON AND CAR STOPS IN MIDDLE OF ROAD WITHOUT WARNING ALSO WITH TEMP LIGHT MOST OF THE TIME THE SERVICE ENGINE WRENCH LIGHT COMES ON FREQUENTLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10391910March 15, 2011
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, UNKNOWN OR OTHER
VEHICLE'S GAS ENGINE SHUT OFF ON THE FREEWAY AT 65 MPH WITHOUT WARNING LEAVING ONLY THE ELECTRIC MOTOR TO POWER IT. THE REDUCED THE MAXIMUM SPEED TO 25 MPH. DEALER SAID FAILURE OF THE MOTOR ELECTRONICS COOLING PUMP CAUSED THE LOSS OF POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378179January 21, 2011
VISIBILITY
TL*THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED AT A GROCERY STORE PARKING LOT THE REAR DOOR HATCH WINDOW EXPLODED. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE GLASS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 350.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374725January 5, 2011
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 70 MPH THE VEHICLE STALLED AND A STOP SAFELY NOW MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS PULLED OVER, TURNED OFF AND UPON RESTART THE CONTACT WAS ABLE TO CONTINUE DRIVING NORMALLY. THE FAILURE CONTINUED TO RECUR DURING THE DURATION OF THE DRIVE. THE VEHICLE WAS NOT TAKEN TO A DEALER TO HAVE THE FAILURE DIAGNOSED. THE FAILURE AND CURRENT MILEAGES WERE 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373416December 30, 2010
AIR BAGS
TL*THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE FRONT PASSENGER AIR BAG LIGHT REMAINED ILLUMINATED WHILE THE PASSENGER WAS SEATED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. THE AIR BAG SENSOR WAS REPLACED, BUT THE AIR BAG LIGHT REMAINED ILLUMINATED. THE VEHICLE WILL BE TAKEN BACK TO THE DEALER. THE FAILURE MILEAGE WAS 14 AND THE CURRENT MILEAGE WAS 7,290. UPDATED 07/08/11*LJ THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES, WITH NO SATISFACTORY OUTCOME. UPDATED 08/29/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372511December 27, 2010
FUEL SYSTEM, GASOLINE
GAS MILEAGE HAS SUDDENLY AND MARKEDLY PLUMMETED ON HIGHWAY DRIVING. AIR FILTER REPLACED - NO CHANGE. THERE HAS BEEN NO CHANGE IN DRIVING PATTERNS. IT HAS GONE FROM AROUND 20 HWY TO AROUND 10 HWY OUT OF THE BLUE - NO ENGINE/TRANNY/BRAKES ISSUES OR ANYTHING LIKE THAT. NOT A CLUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371577December 16, 2010
VISIBILITY
VIN IN THIS FORM WOULD NOT LET ME ADD THE 17TH DIGIT. THE 17TH DIGIT IS A 6. I SHUT REAR DOOR OF MERCURY MARINER AND REAR WINDOW SHATTERED-EXPLODED INTO LITTLE PIECES NO LARGER AND 1 INCH. TEMPERATURE 40 DEGREES. CLOUDY. NO ONE WAS INJURED. SHATTERED PIECES FELL ONTO A PARKING LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371317December 12, 2010
VISIBILITY
AFTER CLOSING THE REAR DOOR, THE REAR WINDOW EXPLODED WITH EXTREME FORCE, SENDING GLASS FRAGMENTS TO THE FAR EDGES OF THE GARAGE. THERE WAS NOTHING IN THE CAR TO HIT THE WINDOW AND THE GARAGE DOOR WAS CLOSED. FORTUNATELY I WAS NOT STANDING BEHIND THE CAR OR I MAY HAVE BEEN SERIOUSLY INJURED. I FIND MANY OCCURRENCES OF THIS FOR THE FORD ESCAPE WHICH I UNDERSTAND IS THE SISTER CAR TO THE MARINER. EVEN THOUGH MERCURY WILL NO LONGER BE MADE, THE ESCAPE WILL CONTINUE TO BE MADE. I BELIEVE THE WINDOW DESIGN TO BE DEFECTIVE AND NEEDS TO BE INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366751November 18, 2010
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
2005 MERCURY MARINER. VEHICLE RUNNING JUST FINE, EXCEPT STARTING SLUGGISH. NEEDED NEW BATTERY. I CHANGED IT. RIGHT AWAY IT BEGAN TO SHIFT ROUGH ON 3 SHIFT (AUTOMATIC). READ MANUAL AND IT STATED TO GIVE TIME FOR COMPUTER TO RESET TO DRIVE CONDITIONS. AFTER 3 WEEKS I SET UP APPOINTMENT WITH DEALERSHIP. THEY CHARGED $119.00, AND STATED THAT THEY UPDATED THE COMPUTER, BUT IT STILL DID SAME THING. THEY INFORMED ME THEY CALLED FORD, AND WAS TOLD TO REPLACE THE TRANSMISSION FOR $3500. THE TECHNICIAN DID NOT SEEM CONVINCED OF THAT, AND SAID FLUID WAS FINE AND DID NOT SMELL BURNT. SAID TO DRIVE LONGER. I HAVE WRITTEN TO FORD TO NO AVAIL. THEY ALSO STATED THE REASON IT DID NOT DO IT WITH THE OLD BATTERY WAS DUE TO THE COMPUTER COVERING THE ROUGH SHIFT. I TALKED TO A TRANSMISSION EXPERT. HE JUST COULD NOT SEE THAT BEING POSSIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366556November 17, 2010
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2009 MERCURY MARINER PREMIER. THE CONTACT STATED THAT THE PASSENGER AIR BAG ILLUMINATED WHILE HE WAS DRIVING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER SEVERAL TIMES. THE DEALER REMOVED THE PASSENGER SEAT AND REPLACED THE AIR BAG SENSOR. THE FAILURE CONTINUED. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 16,804 AND THE CURRENT MILEAGE WAS APPROXIMATELY 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361317October 20, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING DOWN THE INTERSTATE FOR ABOUT 50 MILES AND EXITED AT AN OFF RAMP. AT THE END OF THE RAMP, MY 2005 MERCURY MARINER STALLED CAUSING LOSS OF CONTROL.. MY MARINER WOULD CRANK, BUT WOULD STALL ONCE ENGAGED INTO FORWARD GEAR. I WAS ABLE TO KEEP THE VEHICLE FROM STALLING BY IDLING AT HIGH RATE IN NEUTRAL ONLY. MY VEHICLE STALLS ONCE PLACED INTO GEAR AND COMING TO A STOP AT PERIODIC TIMES. I LEARNED THAT FORD MOTOR COMPANY PRODUCED TECHNICAL SERVICE BULLETINS ON THIS ISSUE, BUT DID NOT NOTIFY ME OR OTHER OWNERS OF THE DEFECT WITH MARINERS FROM '05-'08 EQUIPPED W/ A CD4E AUTOMATIC TRANS AXLE BUILT FROM 8/01/04-2/15/07. I CONTACTED FORD AND DISCOVERED THAT FORD DOES NOT NOTIFY OWNERS OF DEFECTS THROUGH SERVICE BULLETINS. FORD REFUSES TO RECTIFY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360654October 15, 2010
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING 5 MPH, THE SMART JUNCTION BOX THAT CONTROLLED THE EXTERIOR LIGHTS FAILED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO ADVISED THAT CONTACT THAT THE PARTS NEEDED TO MAKE REPAIRS TO THE VEHICLE WERE ON BACKORDER FOR THE NEXT THREE MONTHS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360083October 12, 2010
SERVICE BRAKES, HYDRAULIC
I HAVE A 2008 MERCURY MARINER HYBRID. SOMETIMES WHEN I APPLY THE BRAKES WITH MEDIUM PRESSURE THE LEFT REAR OF THE VEHICLE WILL VIBRATE SO HARD IT RATTLES THE TRIM IN THE STORAGE AREA. IT IS AS THOUGH THE ABS IS OPERATING ONLY ON THAT WHEEL BUT MUCH MORE PRONOUNCED THAN WHEN THE ABS NORMALLY ACTUATES. THERE IS NO CONSISTENCY AS TO WHEN OR WHERE THIS CONDITION OCCURS. IT WILL NOT HAPPEN FOR DAYS, THEN WILL OCCUR EVERY TIME I BRAKE FOR A TIME PERIOD (NO PARTICULAR LENGTH). *TR CONSUMER STATED HE TRADED IN ON A 3 YEAR OLD VEHICLE. CONSUMER STATED HE HAS NO MORE INFORMATION REGARDING THE VEHICLE LEFT ALL OF THE RECORDS HE HAD IN THE VEHICLE WHEN HE TRADED IT IN. UPDATED 6/8/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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