Mercury Mariner Complaints

1,512 consumer complaints on file.

#10514087May 29, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE LOST ACCELERATION POWER THEN STALLED. THE VEHICLE WAS MOVED TO THE SHOULDER AND RESTARTED THEN THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A DEALER, WHERE THEY RAN A DIAGNOSTIC TEST AND STATED THAT THE ACCELERATOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER BUT NO DEFECT WAS FOUND. THE FAILURE MILEAGE WAS 87,000. ...UPDATED 07-10-13 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513796May 28, 2013
POWER TRAIN
FRIDAY 24TH, THE WRENCH SIGN CAME ON, THE CAR SHUT DOWN IN TRAFFIC. CALLED THE DEALER, TOLD ME TO PULL THE KEY OUT AND THEN RESTART AFTER 5 MINUTES. IT STARTED AND HE OKAYED ME TO DRIVE IT. HE SAID IT WAS A 1TIME GLITCH. LATER IN THE DAY, PULLING OUT OF A RESTAURANT, IT DID THE SAME THING. SO I REPEATED WHAT THE FORD SERVICE TECH TOLD ME. THE NEXT MORNING I BROUGHT IT DIRECTLY TO THE FORD SERVICE CENTER WHERE THE TECH TOLD ME THAT SINCE THE LIGHT INDICATOR DIDN'T REMAIN ON, THERE IS NO WAY TO TELL WHAT THE CAUSE WAS. HE TOLD ME TO DRIVE IT UNTIL IT HAPPENED AGAIN AND THE LIGHT REMAINED ON. 2 DAYS LATER, THIS HAPPENED. I HAD THE CAR TOWED TO THE SERVICE CENTER AND THEY DROPPED IT FOR SERVICE FOR THE NEXT MORNING BECAUSE IT WAS SUNDAY NIGHT. MONDAY, GOT A CALL FROM THE TECH WHO SAID THE LIGHY WENT BACK OFF SO THEY ARE AT SQUARE ONE. I JUST SO HAPPEN TO HAVE GOTTEN THE ENGINE LIGHT CODE RAN BEFORE IT GOT TOWED AND IT CAME UP P2111. TECH DIAGNOSED THAT I NEED A NEW THROTTLE BODY BUT THE PART IS ON BACKORDER WITH NO ETA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513662May 27, 2013
STEERING
TURNING RIGHT FROM A STOP, ONTO A MAJOR STREET, ACCELERATING FELT CLICK IN WHEEL AND ALL OF THE POWER ASSIST WAS GONE. I COMPLETED THE TURN AND CONTINUED SLOW ACCELERATION TO AROUND 35MPH, THE WHEEL STILL OPERATED LIKE DRIVING A PRE-SIXTIES PICKUP TRUCK BUT WHEN I SLOWED DOWN TO MAKE ANOTHER RIGHT TURN I REALLY HAD TO PUT MY SHOULDERS INTO IT TO COMPLETE. I RETURNED HOME AND GOT ON LINE TO SEE IF I NEEDED POWER STEERING FLUID AND FOUND THIS SITE. THIS JUST HAPPENED AND APPRECIATE THE OPPORTUNITY TO SHARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513107May 22, 2013
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THIS IS THE FOURTH TIME SINCE PURCHASING THE CAR AT CARMAX IN OCTOBER 2012 THAT THE CAR HAS "SHUT OFF" WITHOUT WARNING AT LOW SPEED WHEN CLOSE TO PARKING OR DRIVING SLOW--WITHOUT RHYME NOR REASON--I HAD IT DIAGNOSED AT CARMAX TO NO AVAIL, THEN CHEROKEE FORD TO NO AVAIL (WHERE I PURCHASED A NEW BATTERY), THEN AT CHRISTIAN BROTHERS AUTO WHERE THEY REPLACED THE SPARK PLUGS AND COIL.( I HAVE AN EXTENDED WARRANTY SO MY COST WAS 200DOLLARS) THE PROBLEM CONTINUES. I HAVE DONE RESEARCH AND SEE THE THROTTLE BODY IS MOST LIKELY THE CULPRIT AND A SAFETY ALERT IS ON THE WEB FROM CONSUMER REPORT AND FORD FORUM AND NORTH CAROLINA SAFETY BOARD---I AM HAVING THE TROTTLE BODY REPLACED AT MY EXPENSE--MY DAUGHTER DRIVES THIS VEHICLE AND I WANT IT SAFE! APPARENTLY THIS INVOLVES THIS MODEL 2009-2012. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513139May 22, 2013
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE POWER STEERING ASSIST FAILED. THE CONTACT WAS UNABLE TO TURN THE STEERING WHEEL IN ANY DIRECTION. THE FAILURE RECURRED INTERMITTENTLY AND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000. THE CURRENT MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512517May 17, 2013
VEHICLE SPEED CONTROL
WHILE I WAS DRIVING ON HIGHWAY AT 70MPH - IN CRUISE CONTROL, CAR SUDDENLY STARTING LOSING SPEED. TRIED TO RESUME SPEED BUT WAS NOT ABLE TO ACCELERATE, SO I PULLED OVER. WHILE STOPPED, CAR STARTED ACTING LIKE IT WANTED TO STALL SO I SHUT CAR OFF AND HAD IT TOWED TO SHOP. MECHANIC STATES THEY ARE GETTING A THROTTLE BODY ERROR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512234May 15, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2006 MERCURY MARINER. THE CONTACT STATED THAT THE TRANSMISSION FAILED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND WAS TOLD THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MECHANIC CONTACTED AN AUTHORIZED DEALER AND WAS ADVISED NOT TO INSTALL A USED TRANSMISSION BECAUSE THE 2006 TRANSMISSIONS WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE AND CURRENT MILEAGE WAS 82,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512290May 15, 2013
SERVICE BRAKES
WHILE DRIVING IN THE LOS ANGELES, CA THE BRAKE SYSTEM MESSAGE CAME ON INDICATING THAT THE ABS FEATURE HAD SHUT DOWN AND I WAS LEFT WITH ONLY BASIC HYDRAULIC BRAKES. I TOOK IT TO THE FORD DEALER AND THEY FOUND A TECHNICAL BULLETIN THAT INDICATED THEY NEED TO JUMP ONE WIRE IN THE SYSTEM. I HAD THAT DONE AND PAID FOR THE REPAIR. SEVERAL DAYS LATER THE CHECK BRAKE SYSTEM MESSAGE CAME ON AGAIN. BOTH TIMES THE CODE READER INDICATED THERE WAS NOTHING WRONG WITH THE VEHICLE AT THE FORD DEALER. THE CHECK BRAKE MESSAGE CLEARS AFTER YOU TURN THE VEHICLE OFF FOR A PERIOD OF TIME. THE VEHICLE HAS DONE THIS A NUMBER OF TIMES DURING THE FOLLOWING MONTHS INCLUDING ON APRIL 26 AND 29. ON MAY 3, 2013 I REVISITED THE DEALER AND HAD THE SYSTEM RECHECKED AND THEY FOUND NOTHING WRONG. THEY CONNECTED THE CODE READER AND EXAMINED THE VEHICLE AND COULD NOT FIND A PROBLEM. ON MAY 15, 2013, THE CHECK BRAKE MESSAGE CAME ON AND THIS TIME I DID NOT TURN THE VEHICLE OFF SO THE BRAKE SYSTEM MESSAGE (CHECK BRAKE SYSTEM AND THE BUZZER SOUNDING) WAS ON WHEN THE MECHANIC ARRIVED. AGAIN THEY CHECKED THE VEHICLE AND THE CODE READER INDICATED ALL SYSTEMS WERE FINE, EVEN THOUGH THE MESSAGE CENTER SAID THERE WAS A PROBLEM. THE PERSONNEL WE TALKED TO INDICATED THAT THIS PROBLEM HAS HAPPENED TO A NUMBER OF OTHER VEHICLES AND WAS MOST LIKELY CAUSE BY THE WIRING HARNESS BUT COULD NOT GUARANTEE THAT WOULD FIX THE INTERMITTENT PROBLEM. THE COST TO FIX THIS PROBLEM WAS $4000. THIS IN OUR OPINION IS A MANUFACTURER DEFECT. THE WIRING HARNESS HASN'T BEEN TAMPERED WITH AND ALL REPAIRS HAVE BEEN DONE AT A FORD DEALER. THIS IS A SAFETY ISSUE AS THE ABS FAILURE COULD CAUSE AN ACCIDENT ON SLIPPERY ROADS OR DURING FAST STOPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511020May 7, 2013
POWER TRAIN, ENGINE
I WAS DRIVING TO WORK AND CAR BEGAN TO MAKE A LOUD RATTLE NOISE, OD LIGHT FLASHED (OD OFF) AND PULLED OVER. I ATTEMPTED TO PULL BACK ON ROAD AND CAR WOULD NOT SHIFT INTO 2ND GEAR. TRANSMISSION PROBLEM. 1800.00 REPAIR. NOW 2013 EXACTLY 3 YEARS LATER AND CAR BEGINS SAME THING ALL OVER AGAIN. DIAGNOSTIC TEST STATES NEEDS NEW TRANSMISSION. TOLD THESE CARS HAVE HAD THESE PROBLEMS FROM THE GET GO. FORD KNOWS THIS! THE PROBLEM IS COOLANT IS LOCATED IN RADIATOR AND DOES NOT KEEP TRANS FROM OVERHEATING. I AM NOW TOLD IT WILL BE 3650.00 FOR ANOTHER TRANS. THIS IS A TOTAL MESS. IT IS NOT FAIR TO THE CONSUMER WHO STILL OWES 16,000.00 ON THIS CAR. I BOUGHT THIS CAR WITH THE HOPES OF REPAIRING MY DAMAGED CREDIT AND MADE ALL ROUTINE SERVICE AND FLUSHES AS SCHEDULED ON TIME. NOW WHAT TO DO? I CANT AFFORD ANOTHER TRANSMISSION, AND AM WITHOUT A CAR AND CONTINUE TO HAVE A CAR PAYMENT OR MY CREDIT THAT I HAVE FINALLY GOT BACK ON TRACK IS RUINED ONCE AGAIN! CAN ANYONE OFFER ME ADVICE ON WHAT TO DO? HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509867April 29, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2007 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE OVERDRIVE LIGHT ILLUMINATED. THE CONTACT PUSHED THE OVERDRIVE BUTTON TO DEACTIVATE THE SYSTEM BUT THE LIGHT DID NOT DEACTIVATE. THE CONTACT ALSO STATED THAT THE VEHICLE STALLED WHILE DRIVING AND THE TRANSMISSION DID NOT SHIFT IN A TIMELY MANNER. THE CONTACT TOOK THE VEHICLE TO A DEALER FOR A DIAGNOSTIC TEST. THE TEST RESULTS SHOWED A DEFECTIVE TRANSMISSION. THE DEALER STATED THE ENTIRE POWER TRAIN SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BY A PRIVATE MECHANIC. THE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509769April 27, 2013
VEHICLE SPEED CONTROL
WHILE DRIVING MY CAR SUDDENLY BEGAN DECREASING IN SPEED, IT APPEARED MY GAS PEDAL HAD BEEN DISCONNECTED. THE CAR WAS STILL ON SO I TURNED IT OFF AND BACK ON AND IT WORKED FINE. FOR A MONTH BEFORE HAND MY CAR WOULD MAKE A LOUD BANG AND JOLT WHEN EVER I SWITCHED BETWEEN DRIVE, REVERSE, PARK ETC. WHEN PRESENTING THE PROBLEM TO FORD THEY WERE VERY RUDE BUT EXPLAINED I HAD HEARD ABOUT THIS ISSUE ONLINE. THEY FINALLY LOOKED AT THE CAR FOR ME AND WERE GIVEN AN ERROR CODE (OF P101 I BELIEVE). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509275April 23, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE RPMS INCREASED AS THE VEHICLE INDEPENDENTLY DECELERATED. THE CONTACT SHUT THE ENGINE OFF AND RESTARTED THE VEHICLE. THE FAILURE CONTINUED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THE THROTTLE BODY WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 37,755. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509318April 23, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE ABNORMALLY ACCELERATED. THE CONTACT APPLIED THE BRAKES AND WAS ABLE TO STOP THE INDEPENDENT ACCELERATION. THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508401April 16, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE PULLING INTO A PARKING LOT AT 3 MPH, SHE ATTEMPTED TO ENGAGE THE BRAKES BUT THEY FAILED TO STOP THE VEHICLE. THE CONTACT MENTIONED THAT THE ABS AND THE CHECK BRAKE WARNING LAMP ILLUMINATED. ALSO, THE CONTACT STATED THAT SHE HAD TO CRASH INTO A TREE IN ORDER TO STOP THE VEHICLE. NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGE WAS 104,000. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10508144April 14, 2013
FUEL/PROPULSION SYSTEM, POWER TRAIN, ENGINE
MY WIFE WAS DRIVING DOWN THE STREET IN OUR MERCURY MARINER WHEN IT SUDDENLY WENT FROM 30 TO 0 MPH FOR NO REASON. HER FOOT WAS ON THE ACCELERATOR WHEN IT SUDDENLY SLOWED TO A STOP, RIGHT IN THE MIDDLE OF THE ROAD. WHEN SHE TRIED TO DRIVE IT AGAIN THE POWERTRAIN ALARM WAS ON SO WE HAD IT TOWED TO THE DEALER. FORD MECHANICS FOUND IT TO BE AN INTERNAL SHORT IN THE THROTTLE BODY AND REPLACED IT. UNBELIEVABLY, WE HAD TO PAY $342.47, AFTER FORD REFUSED TO DO THE REPLACEMENT OF AN INTEGRAL PART OF THE ENGINE EVEN THOUGH THE POWERTRAIN WARRANTY WAS STILL IN EFFECT AND IT WAS A POWERTRAIN ALARM. NOT ONLY DO I BELIEVE THIS REPAIR SHOULD HAVE BEEN PAID BY FORD UNDER THE WARRANTY, BUT I BELIEVE WE WERE FORCED TO CORRECT A DANGEROUS DEFECT THAT SHOULD HAVE HAD A RECALL, AS MANY OTHERS HAVE HAD THIS SAME PROBLEMS WITH THEIR FORD PRODUCTS AND IT IS EXTREMELY DANGEROUS FOR A CAR TO COME TO A SUDDEN HALT FOR NO REASON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508041April 12, 2013
POWER TRAIN
I WAS PULLING INTO MY WORK PARKING LOT WHEN THE TRANSMISSION SUDDENLY STOPPED ENGAGING. I HAD TO PUSH THE VEHICLE INTO A SPACE. MECHANIC CONFIRMS I NEED A NEW TRANSMISSION. I DISCOVERED THAT THERE IS A KNOWN ISSUE WITH THE TRANSMISSION OF THIS VEHICLE, I CALLED MERCURY/FORD AND HAD TO REFERENCE THE CASE # MYSELF FOR THEM TO FIND IT. THE CUSTOMER SERVICE REPRESENTATIVE CONFIRMED THAT MY VEHICLE MET THE SPECIFIC REQUIREMENTS FOR THE CUSTOMER SATISFACTION PROGRAM (CSP: 09B10) - ALL THE WAY DOWN TO A SPECIFIC MANUFACTURING PLANT UP TO A SPECIFIC MONTH AND DATE BUT BECAUSE THEY STOPPED HONORING THOSE IN 2011 I AM NOT ELIGIBLE. I AM THE 2ND OWNER OF THIS VEHICLE AND HAD NO WAY TO KNOW THIS WAS A HAZARD, NOT WAS THE DEALER AWARE AS FORD/MERCURY HAD APPARENTLY REMOVED THE CSP NUMBER FROM THE FILES ONCE IT EXPIRED. THIS IS PROVEN BY THE FACT THAT FORD/MERCURY'S OWN REPRESENTATIVE DIDN'T' SEE IT LINKED TO MY VEHICLE, I HAD TO MENTION IT SPECIFICALLY AND THEN SHE CONFIRMED THAT IT DID APPLY TO MY VEHICLE AND WAS UNASSOCIATED WITH IT AT EXPIRATION. AS SUCH, THERE IS NO WAY TO KNOW WHETHER THIS WAS ADDRESSED OR EVEN AN ISSUE. MY CONCERN IS HAD IT BEEN 20 MINUTES EARLIER THAT THE TRANSMISSION WENT OUT, MY 3 1/2 YEAR OLD DAUGHTER AND I WOULD HAVE BEEN GOING HIGHWAY SPEEDS ON A 6 LANE HIGHWAY!! VERY DANGEROUS! FORD/MERCURY SHOULD HAVE TO RECALL THIS ITEM, WHICH IS CLEARLY A KNOWN MANUFACTURING ISSUE. I SHOULD NOT HAVE TO PAY $2000 TO FIX SOMETHING THAT THEY DID INCORRECTLY FROM THE FIRST AND POSES A GREAT SAFETY RISK! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505649April 9, 2013
ENGINE
SEVERAL TIMES, WHILE DRIVING VEHICLE, ENGINE SUDDENLY LOST POWER AND THE CHECK ENGINE LIGHT CAME ON SOON AFTERWARD. AT TIMES I WAS DRIVING AT HIGHWAY SPEEDS, AND AT TIMES SLOWER--THE LAST TIME BEFORE SERVICE WAS APPROX. 40 MPH. HAD TO PULL OVER SEVERAL TIMES TO THE SIDE OF THE ROAD, STOP THE ENGINE, THEN RESTART AND TRY TO CONTINUE DRIVING. AFTER SEVERAL MORE LOSSES OF COMPRESSION AND POWER, RETURNED HOME AND TOOK THE VEHICLE IN FOR SERVICE TO THE DEALERSHIP WHERE IT WAS PURCHASED. THEY RAN DIAGNOSTICS, BUT WERE UNABLE TO DUPLICATE THE PROBLEM. PROBLEM RECURRED SEVERAL TIMES AFTERWARD, AND WITH THE CHECK ENGINE LIGHT STILL ON, RETURNED FOR SERVICE ON 4/02/12, WHERE THE DIAGNOSTICS CONFIRMED A PROBLEM WITH THE THROTTLE BODY. IT WAS REPLACED AND THERE HAVE BEEN NO PROBLEMS SINCE THEN. I HAD TO SPEND THE FOLLOWING AMOUNTS FOR SERVICE: DIAGNOSTICS ON 3/30/12: $59. ACTUAL REPAIR ON 4/02/12: $450.61. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507344April 6, 2013
FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING
CAR ENGINE SUDDEN WENT DEAD IN THE MIDDLE OF HIGHWAY AND MESSAGE APPEARED THAT PULL OVER NOW FOR SAFETY. NO POWER TO WHEELS ECT. BARELY FOUND SAFE PLACE TO PULL OVER. DEALERSHIP SAID IT WAS CAUSED BY LEAKY WATER PUMP. VEHICLE WAS REPAIRED AT FOLSOM LAKE FORD. NO NOTE WAS ON THE DISPLAY SAYING WATER PUMP, JUST THE ABOVE MESSAGE. HAD TO WAIT AND RESTART ENGINE. THIS COULD HAVE CAUSED A SERIOUS ACCIDENT IN HIGH SPEED TRAFFIC ON A FREEWAY, ECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507028April 3, 2013
ELECTRICAL SYSTEM
MY 22 YEAR OLD DAUGHTER WAS DRIVING MY 2007 MERCURY MARINER HYBRID BACK TO COLLEGE AFTER SPRING BREAK AT HOME. SHE WAS TRAVELING AT 75 MPH IN THE FAST LANE AND THE ENGINE JUST QUIT. SHE HAD BEEN DRIVING FOR SEVERAL HOURS AT FREEWAY SPEED. THE "STOP SAFELY" LIGHT COMES ON AND SHE WAS ABLE TO GET TO THE RIGHT SHOULDER ON ELECTRIC POWER. VERY SCARY! SHE WAITED 10 MINUTES AND IT FIRED BACK UP AND SHE WAS ABLE TO CONTINUE ON TO SCHOOL ANOTHER HALF HOUR. BUT SHE IS NOW UNSURE WHEN AND IF IT WILL HAPPEN AGAIN. I PURCHASED THE VEHICLE USED FOUR YEARS AGO AND IT NOW HAS 70,000 MILES. I JUST GOOGLED THE ISSUE AND IT SEEMS TO BE A COMMON PROBLEM. I THINK THIS SHOULD BE A RECALL ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505082April 2, 2013
ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL
2010 MERCURY MARINER. CONSUMER WRITES IN REGARDS TO VEHICLE HESITATION INTERMITTENTLY AT VARIOUS SPEEDS. *SMD THE CONSUMER STATED SHE BEGAN NOTICING THE PROBLEM IN 2011, AFTER A 2010 UPDATE OF THE TRANSMISSION SOFTWARE IN A FACTORY RECALL. IN ADDITION TO THE HESITATION WHEN TRYING TO ACCELERATE, THERE WERE ALSO A FEW INSTANCES WHERE THE CRUISE CONTROL SEEMED TO EITHER SURGE OR BACK DOWN, AS IF IT DIDN'T KNOW QUITE HOW TO RESPOND, USUALLY, BUT NOT ALWAYS, WHEN ON A SLIGHT INCLINE. THE CONSUMER STATED ON ONE OCCASION, WHEN THE VEHICLE WAS IN PARK, WITH THE MOTOR IDLING, SHE WAS UNABLE TO GET THE VEHICLE TO GO INTO TO GEAR ON THE FIRST ATTEMPT, WHEN IT DID SHIFT, IT SHIFTED VERY HARD AND NOISILY INTO GEAR ON THE 2ND ATTEMPT. ALSO, THE VEHICLE WOULD SHIFT ROUGH IN LOWER GEARS, TYPICALLY FROM AS TOP OR ACCELERATING AFTER SLOWING TO ALMOST A STOP. THE CONSUMER WENT TO ANOTHER DEALER, AFTER THE DEALER WHERE SHE ORIGINALLY PURCHASED THE VEHICLE FROM, FAILED TO ADDRESS THE PROBLEMS SHE EXPERIENCING. THE SECOND DEALER INFORMED HER, THE TRANSMISSION VALVE BODY WAS DAMAGED EVEN BEFORE THE RECALL CAME OUT IN 2012. THE PART WAS REPLACED. HOWEVER, THE CONSUMER EXPERIENCED A HESITATION IN JANUARY 2013. THE CONSUMER STATED AFTER READING ABOUT AN INVESTIGATION OF FORD VEHICLE, WHICH INCLUDED HER MODEL YEAR, SHE WAS CONCERNED ABOUT THE THROTTLE BODY, WHICH HAD NOT BEEN REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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