Mercury Mariner Complaints

1,512 consumer complaints on file.

#10525539July 18, 2013
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
STALLING. AFTER DRIVING 60 MILES, SOME AT FREEWAY SPEEDS, WE STOPPED AT A CROSSROAD TO CROSS. UPON CROSSING IT RAN ROUGH AND STALLED JUST AS WE CROSSED THE STREET. WAITED TWO MINUTES, RESTARTED AND DROVE REST OF WAY HOME WITH NO PROBLEM. POSTED SPEED ON ROAD WE CROSSED IS 55 MPH. HAD IT STALLED IN FRONT OF TRAFFIC THERE COULD HAVE BEEN AN ACCIDENT. WE HAD OUR TWO GRANDCHILDREN IN THE BACK SEAT. THIS IS THE 2ND TIME IN 5 WEEKS. HAD THE FUEL PUMP AND SPARK PLUGS CHANGED THE FIRST TIME. RAN FINE UNTIL YESTERDAY. NO CHECK ENGINE LIGHT IS COMING ON. TODAY I ORDERED AN THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525630July 18, 2013
VEHICLE SPEED CONTROL, ENGINE, POWER TRAIN
I WAS DRIVING AT ABOUT 25 MPH WHEN THE CAR SUDDENLY LURCHED FORWARD, THEN BEGAN RAPIDLY DECELERATING. I HAD TO GET OFF THE ROAD AND COAST TO A STOP. I TURNED THE CAR OFF THEN RESTARTED IT AND EVERYTHING SEEMED FINE, BUT THE PROBLEM HAPPENED AGAIN LATER THAT DAY AND SEVERAL MORE TIMES IN THE COMING WEEKS. IT HAS HAPPENED AT VARIOUS SPEEDS AND UNDER DIVERSE CONDITIONS. IT IS INTERMITTENT AND UNPREDICTABLE. AFTER NEARLY CAUSING AN ACCIDENT ON THE INTERSTATE DUE TO THIS OCCURRENCE I AM NOW LIMITED TO SURFACE STREETS AND ONLY WHEN I HAVE NO OTHER OPTION BUT TO DRIVE MY CAR. AFTER DOING SOME READING IT SEEMS THAT THIS IS A KNOWN DEFECT WITH THE THROTTLE BODY AND I WORRY THAT EVEN IF I PAY OUT OF POCKET TO HAVE IT REPAIRED I WILL ONLY BE BUYING ANOTHER PART WITH THE SAME DEFECT. MY HOPE IS THAT FORD WILL ISSUE A RECALL OF THE VEHICLES FOR WHICH THIS IS A KNOWN ISSUE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525643July 18, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I WAS DRIVING TO WORK AND MY HEAD LIGHTS WENT OFF. I HAVE PAID 3 DIFFERENT MECHANICS TO FIX THIS PROBLEM AND IT HAS ONLY GOTTEN WORSE. I EVEN PAID AAMCO OVER 500.00 TO FIX THIS AND THEY ENDED UP GIVING ME MY MONEY BACK. AND NOW THE WHOLE LIGHTING SYSTEM POPS ON AND OFF INCLUDING BACK LIGHTS AND RUNNING LIGHTS. MY BACK WIND SHIELD WIPER NO LONGER WORKS AND MY DOOR AJAR LIGHT STAYS ON..I LIKE MY TRUCK BUT I DON'T KNOW HOW TO FIX THIS PROBLEM. I WORK 21 MILES FROM MY HOME AND I WORK NIGHT SHIFT. THIS IS DANGEROUS ON THE HIGHWAY. I PRAY EVER NIGHT I CAN GET TO WORK SAFELY WITH OUT MY LIGHTS GOING OUT ON ME. I CANNOT AFFORD ANOTHER CAR RIGHT NOW. PLEASE HELP ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525290July 17, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT STATED THAT WHILE EXITING THE HIGHWAY RAMP AT APPROXIMATELY 30 MPH, THE VEHICLE LOST ACCELERATION THEN THE MIL AND CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE CONTACT PERFORMED A DIAGNOSTIC WHICH LOCATED THE FAILURE AT THE THROTTLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 41,926.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525485July 17, 2013
ENGINE
THE VEHICLE HAS QUIT RUNNING SUDDENLY WITHOUT WARNING AT HIGHWAY SPEED TWO TIMES AND HAS QUIT RUNNING AT LOW SPEED OR AT STOP LIGHTS OR HAS WENT TO ROUGH IDLE IN LIMP HOME MODE WITH NO POWER AVAILABLE TO AVOID HEAVY TRAFFIC. TURNING OFF IGNITION AND WAITING 3 MINUTES AND RESTARTING YIELDS NORMAL ENGINE OPERATION UNTIL IT STALLS AGAIN. FORD SERVICE HAS DIAGNOSED DEFECTIVE THROTTLE BODY BUT WILL NOT WARRANTY THE DEFECTIVE PART EVEN THOUGH IT IS COVERED UNDER EMISSIONS CONTROLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525503July 17, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I WAS ON ONRAMP, VEHICLE SLOWED DOWN, WRENCH LIGHT LIT UP ON DASHBOARD. VEHICLE WOULD NOT ACCELERATE. I PULLED TO THE SIDE OF THE HIGHWAY AND RESTARTED VEHICLE. VEHICLE CONTINUED TO DO THIS FOR THE DURATION OF OUR TRIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525083July 16, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS THE ACCELERATOR PEDAL WAS ENGAGED WITHOUT ANY RESPONSE. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS TURNED OFF. UPON RESTARTING THE VEHICLE, IT RESUMED NORMALLY. THE FAILURE RECURRED AT LEAST FOUR TO FIVE TIMES A DAY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE THROTTLE BODY WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525076July 16, 2013
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING WHEEL FAILED AND IT MADE A LOUD NOISE AND WAS HARD TO TURN. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO HAVE THE DIAGNOSTIC TEST PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 87,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525093July 16, 2013
ENGINE
VEHICLE WILL STALL WHEN AT A RED LIGHT TO LONG OR IF YOU SPEED UP TO PASS A VEHICLE THEN I HAVE TO WAIT 15 MINUTES OR LONGER TO MOVE AGAIN THEN ONLY I FEW FEET AT A TIME AND IT CUTS OFF AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525103July 16, 2013
VEHICLE SPEED CONTROL
I WAS DRIVING APPROX. 55MPH ON THE PARKWAY WHEN MY VEHICLE GAVE ME A KICK BACK (SHOOK A LITTLE) AND BEGAN TO DECELERATE UNTIL IT COMPLETELY STOPPED. I COULD NOT GET THE VEHICLE TO ACCELERATE AND HAD TO PULL OVER TO THE SIDE OF THE ROAD WHERE I TURNED THE VEHICLE OFF, TURNED IT BACK ON, AND WAS ABLE TO DRIVE AGAIN. I DROVE APPROX. 3 MILES BEFORE THE PROBLEM OCCURRED A SECOND TIME, THIS TIME I WAS UNABLE TO MAKE IT ALL THE WAY TO THE SHOULDER BEFORE THE VEHICLE COMPLETELY STOPPED SO I ENDED UP AT A DEAD STOP IN A TURN LANE. I WAS ABLE TO GET THE CAR TO THE SHOP WITHOUT ANY ISSUES OCCURRING AGAIN AND WAS TOLD THE ISSUE WAS READING AS "P2112 THROTTLE ACTUATOR CONTROL STUCK CLOSED" - THE ENTIRE PART NEEDS TO BE REPLACED AND WILL COST ME $400 AS IT IS NOT COVERED UNDER WARRANTY. I CALLED FOMOCO AND WAS TOLD THAT THEY WERE NOT AWARE OF THIS ISSUE DESPITE MANY COMPLAINTS I HAVE SEEN ONLINE THROUGH THE NHTSA. I AM HOPEFUL THAT FORD WILL COME THROUGH AND PAY FOR A PORTION (IF NOT ALL) OF THIS REPAIR AS THIS WAS AN EXTREMELY DANGEROUS INCIDENT AND ONE THAT IS CLEARLY OCCURRING WITH MANY OF THEIR VEHICLES WITH THE DRIVE-BY-WIRE THROTTLE. IF FORD DOES NOT RECALL THIS, IT IS ONLY A MATTER OF TIME BEFORE SOMEONE IS SERIOUSLY OR FATALLY INJURED. I CAN ONLY IMAGINE IF I WOULD HAVE BEEN DRIVING DOWN I-95 AT THE TIME MY THROTTLE FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525219July 16, 2013
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, POWER TRAIN
CAR WENT INTO 'LIMP MODE" AT ABOUT 25 MPH AND THE ORANGE WRENCH WARNING LIGHT CAME ON. HAD TO STOP, TURNED OFF THE ENGINE AND THEN RESTARTED. WARNING LIGHT WENT OFF BUT IT OCCURRED AGAIN IN ABOUT 5 MILES. WENT TO FORD DEALER THE NEXT DAY AND THEY COULD NOT FIND ANYTHING WRONG NOR DUPLICATE THE PROBLEM. PROBLEM HAPPENED AGAIN A COUPLE OF MILES AFTER LEAVING THE DEALERSHIP. I IMMEDIATELY RETURNED TO THE DEALER AND THEY ONCE AGAIN COULDN'T FIND ANYTHING WRONG. TWO DAYS LATER ON I-95 THE CAR WENT INTO "LIMP MODE" THE ORANGE LIGHT CAME ON AND I DROVE TO THE SIDE. THE TRAFFIC WAS BACKED UP SO I WAS GOING ABOUT 25 MPH WHEN THIS OCCURRED. WHEN I RESTARTED THE ENGINE THIS TIME, THE "WRENCH" WARNING LIGHT WENT OFF BUT THE "CHECK THE ENGINE" LIGHT CAME ON AND REMAINED ON. NEXT DAY RETURNED TO THE DEALER AND THIS TIME THEY SAID THEY FOUND THE PROBLEM AND IT WAS THE THROTTLE BODY. IN RESEARCHING ON LINE I FOUND THAT THIS IS OCCURRING WITH SOME FREQUENCY AND WOULD CERTAINLY LIKE TO SEE FORD TAKE RESPONSIBILITY FOR ISSUING A DEFECTIVE PART. AS OF NOW IT LOOKS LIKE I WILL HAVE TO PAY THE BILL AND HOPE THAT THE NEW PART IS NOT DEFECTIVE ALSO. IT IS A REAL SAFETY ISSUE AND HOPEFULLY THIS WILL BE RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525021July 15, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
AS I WAS DRIVING ABOUT 40 MPH MY MARINER JERKED THEN LOST ACCELERATION. I WAS ABLE TO PULL OFF THE ROADWAY SAFELY INTO A PARKING LOT. AFTER SHUTTING THE VEHICLE OFF AND RESTARTING IT I WAS ABLE TO DRIVE A FEW FEET BEFORE IT HAPPENED AGAIN. AGAIN SHUT ENGINE OFF AND RESTARTED. A FEW DAYS LATER IT HAPPENED AGAIN AND I TOOK IT TO THE DEALER WHO SAID IT WAS THE THROTTLE BODY AND IT IS ON NATIONAL BACK ORDER BUT IT IS SAFE TO CONTINUE DRIVING TO VEHICLE!! AS I WAS DRIVING HOME A FEW NIGHTS AGO THIS HAPPENED AGAIN 4 TIMES WITHIN 1 MILE. NEEDLESS TO SAY I WILL NOT BE DRIVING MY VEHICLE UNTIL THIS IS REPAIRED. (AND WHO KNOW HOW LONG THAT WILL BE!). PLEASE RECALL THIS PART BEFORE SOMEONE GETS SERIOUSLY HURT OR KILLED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524592July 12, 2013
FUEL/PROPULSION SYSTEM, POWER TRAIN
I WAS DRIVING ALONG NORMALLY WHEN THE CAR LURCHED AND THE ENGINE WENT TO IDLE. I PULLED ONTO A LOT AND STOPPED THE ENGINE WHILE I LOOKED UP WHAT THE WRENCH LIGHT MEANT. WHEN I RESTARTED THE CAR IT SOUNDED NORMAL, BUT WHEN I GOT BACK ON THE ROAD AND ATTEMPTED TO ACCELERATE IT DID THE SAME THING. I PULLED OFF THE ROAD AGAIN AND STOPPED THE ENGINE AGAIN FOR A SHORT TIME. UPON RESTARTING I PULLED BACK ONTO THE ROAD AND COULD ACCELERATE TO ABOUT 20 MPH WITHOUT ANY PROBLEMS. I THEN LIMPED THE CAR TO THE DEALER, ABOUT 2 - 3 MILES AWAY, AND LEFT IT. THE NEXT DAY THE DEALER CALLED AND ADVISED ME THAT THE THROTTLE BODY WOULD HAVE TO BE REPLACED (150 MILES OUT OF WARRANTY) AND THE LAST ONE THE DID TOOK 2 MONTHS TO OBTAIN. I HAVE READ ON THE INTERNET THAT THERE HAVE BEEN 27,000 COMPLAINTS LIKE THIS ONE. ISN'T IT ABOUT TIME FOR A RECALL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524289July 11, 2013
ENGINE, FUEL/PROPULSION SYSTEM
STALLING, TOTAL LOSS OF POWER ON FREEWAY, OR MAKING A CITY TURN, OR ACCELERATING FROM A STOP SIGN OR LIGHT, OR GOING UP EVEN A SLIGHT INCLINE, SUCH AS A DRIVEWAY TO A HOUSE. ONLY IN THE SUMMER. DO NOT DARE USE AIR CONDITIONING, WHICH MAKES IT OCCUR QUICKER AND MUCH MORE OFTEN. 95 DEGREES OUTSIDE, 113 DEGREES IN CAR - CANNOT AND DO NOT USE AIR CONDITIONER, BUT STILL HAPPENS ON TRIP OVER 15 MINUTES LONG. TOTALLY UNSAFE. LIKE OTHER CONTRIBUTORS, I WOULD LIKE TO KNOW WHY THERE HAS BEEN NO RECALL. JUST TODAY, JULY 10, 2013, 18-WHEELER BEHIND ME (CLOSE) ON 45 MPH CITY STREET, AND I STALLED. I STUCK MY LEFT HAND OUT OF MY WINDOW IN A "PLEASE STOP" GESTURE, AND DRIVER DID STOP, BUT I WAS TERRIFIED. MUST COME TO FULL STOP, PUT CAR IN PARK TO RE-START IT. BUT SAME THING WILL HAPPEN AT NEXT LIGHT OR SIGN OR CHANGE OF SPEED, WHETHER IN 5 MINUTES OR 30 SECONDS, CITY STREET OR FREEWAY. AT THIS POINT, I WOULD SAY THIS HAS HAPPENED APPROXIMATELY 250 TIMES. YES, THAT IS NOT A TYPO. NO QUESTION FORD KNOWS ABOUT THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524341July 11, 2013
ENGINE, VEHICLE SPEED CONTROL
THE ENGINE SUDDENLY WENT FROM 70 MPH TO LIMP MODE AT ABOUT 900 RPM'S OR SO. I WAS ABLE TO GET TO THE SHOULDER AND TURN THE ENGINE OFF. I RESTARTED THE ENGINE, AND IT WORKED NORMALLY ALLOWING ME TO ACCELERATE AND LEAVE THE EXPRESSWAY. I WAS NOT SURE WHAT HAD HAPPENED SO I DID NOT THINK ANYTHING OF IT. THIS HAS HAPPENED FOUR MORE TIMES SINCE. I THOUGHT AT FIRST THAT I HAD BAD GASOLINE BECAUSE THE ENGINE LIGHT WENT ON FOR THE SECOND INCIDENT AND THE CAR WAS LOW ON GAS. I LIMPED TO A GAS STATION THAT TIME AND FILLED THE TANK. AFTER RESTARTING THE CAR EVERYTHING WORKED NORMALLY, AND THE ENGINE LIGHT TURNED OFF. IN THE SUBSEQUENT INCIDENTS, I DID NOT NOTICE THE ENGINE LIGHT GOING ON. I JUST TURN OFF THE ENGINE AND RESTARTED THE CAR. THIS IS VERY DANGEROUS TO LOSE POWER AT 70 MILES PER HOUR. IN ONE CASE I HAD JUST PAST A TRUCK ON A TWO LANE HIGHWAY. I NOTICED THAT THIS SEEMS TO FALL UNDER YOUR NHTSA ACTION #:PE13003. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524066July 10, 2013
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
2009 MERCURY MARINER ENGINE STALLS, SURGES THEN NO ACCELERATION. COAST TO SIDE OF ROAD, WHILE TRYING TO NOT GET REAR-ENDED. ENGINE STILL RUNS, IS EXTREMELY ROUGH. AFTER TURNING THE IGNITION OFF, THEN WAIT AND RESTART, RUNS OKAY. THIS HAS HAPPENED ON MANY OCCASIONS IN PAST MONTH AND HALF. I CONTACTED FORD DEALER AND SERVICE GUY SAYS IT IS MOST LIKELY THE THROTTLE BODY STARTING @ $500 REPAIR NOT COVERED UNDER THE WARRANTY. HAPPENS AT ANY SPEED. FROM START OR JUST WHILE DRIVING. FIRST INCIDENT 5-31-2013. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523965July 9, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2007 MERCURY MARINER. THE CONTACT STATED THAT SHE STARTED THE IGNITION AND ATTEMPTED TO REVERSE FROM A RESIDENTIAL DRIVEWAY BUT THE VEHICLE WAS EXTREMELY SLUGGISH. THE CONTACT STATED THAT IT FELT AS IF THE VEHICLE HAD ENGAGED IN NEUTRAL. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 80,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524019July 9, 2013
POWER TRAIN, VEHICLE SPEED CONTROL
HTTP://WWW.AUTOBLOG.COM/2013/02/25/NHTSA-INVESTIGATING-725K-FORD-MERCURY-VEHICLES-FOR-STALLING-ISS/ - READ COMMENTS ON THIS SITE. EXACTLY WHAT OUR MARINER IS DOING. 60 TO ZERO IN 2 SECONDS. YELLOW WRENCH LIGHT COMES ON, VEHICLE NO LONGER ACCELERATES, PULLOVER, TURN OFF, RESTART. HAS HAPPENED 3 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523814July 8, 2013
ENGINE
CAR STALLS CONTINUOUSLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523473July 6, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
ON MULTIPLE OCCASIONS I WOULD BE DRIVING THE CAR AND IT WOULD LOSE ALL POWER AND THE WRENCH SYMBOL WOULD APPEAR IN THE INSTRUMENT PANEL. I WOULD HAVE TO PULL OVER, STOP THE CAR AND TURN IT OFF. IT WOULD THEN START AND I COULD GO FOR AN UNDETERMINED PERIOD OF TIME AND IT WOULD HAPPEN AGAIN. THIS RESULTED IN MORE THAN ONE NEAR MISS BY OTHER CARS TRAVELING ON AN INTERSTATE. I HAD IT REPAIRED BY THE MERCURY DEALERSHIP WHO HAD TO ORDER THE PART SINCE THEY SAID THIS WAS HAPPENING SO MUCH IT WAS HARD TO GET THE THROTTLE BODY PART NEEDED TO REPAIR THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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