Mercury Mariner Complaints

1,512 consumer complaints on file.

#10536432August 21, 2013
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I HAD JUST GOTTEN BACK FROM A LONG TRIP, AND WAS STOPPED AT A RED LIGHT - I BARELY ACCELERATED ONCE IT TURNED GREEN, AND THE CAR LOST COMPLETE AND TOTAL POWER, IN THE MIDDLE OF THE INTERSECTION. A WRENCH LIGHT CAME ON. NO THROTTLE WAS WORKING AS MUCH AS I PRESSED DOWN. THE CAR KEPT SNAIL PACING UNTIL I GOT TO AN EMPTY PARKING LOT WHERE I TURNED THE VEHICLE OFF. I TURNED IT BACK ON AND IT REVVED ITSELF, SO I TURNED IT BACK OFF. TURNED IT BACK ON AND ALL OF A SUDDEN IT WORKED AGAIN. I TOOK IT TO THE DEALER WHO CLAIMED IT WAS THE "ELECTRONIC THROTTLE BODY" FAILING AND CHARGED ME $98 FOR THE DIAGNOSTIC. I DECIDED FOR A SECOND OPINION, AND THEY TOOK EVERYTHING APART TO SEE IF IT WAS SOMETHING ELSE SINCE THE CAR IS ONLY 3 YEARS OLD AND ONLY HAS 30,000 MILES ON IT. AFTER MUCH TESTING THEY CONCLUDED IT WAS IN FACT THE "ELECTRONIC THROTTLE BODY," AND THE REPAIR COST ME $595. BEFORE THIS HAPPENED, 2 OR 3 DAYS PRIOR, I FELT THE CAR WAS LOSING POWER AND IT WAS HARD TO GET IT TO GO AT IT'S V6 POTENTIAL. CAR STILL HESITATES AND FEELS LIKE THE ENGINE JUMPS OUT WHEN IT STOPS AND MOVES AGAIN... SURE ENOUGH MY ENGINE MOUNTS NOW NEED REPLACING, AND THAT'S ANYWHERE BETWEEN $350-$500. ANOTHER RECALL PERHAPS? IT'S BEEN DOING THIS SINCE DAY 1, AND MY WARRANTY ENDED ABOUT 6 MONTHS AGO. GO FIGURE... JUST WHEN 3 YEARS WAS UP! SIGH *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536478August 21, 2013
SERVICE BRAKES
DURING BRAKING TO STOP OR TURN, THE BRAKES ENGAGED AND RELEASED AT LOW SPEED THEN REENGAGED, CAUSING A LURCH. THIS PROBLEM WAS ONGOING BUT INTERMITTENT. UPON RESEARCHING THE ISSUE AND AFTER SEPARATE SERVICE VISITS TO TWO DIFFERENT FORD DEALERS, WITH MY INPUT FROM ONLINE FORUMS, THE TONE RINGS ON BOTH FRONT BRAKES WERE REPLACED, RESOLVING THE PROBLEM. THESE RINGS WERE CRACKED AND ACCORDING TO THE DEALER, THIS IS A COMMON PROBLEM AND I THINK THESE PARTS ARE DEFECTIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536312August 20, 2013
ENGINE
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS MOVED TO THE SHOULDER AND RESTARTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535736August 16, 2013
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
ON JUNE 6TH, IS AS GOING APPROXIMATELY 35 MILES PER HOUR WHEN THE CAR WENT INTO IDLE MODE. I PULLED TO THE SIDE OF THE ROAD AND THE CAR RESTARTED AFTER CRANKING IT SEVERAL TIMES. THE PROBLEM CONTINUED BUT ONLY WHEN TRAVELING AT LOWER SPEEDS. I MADE POINT OF TRAVELING THE BACK ROADS WHEN POSSIBLE. ON THE 13TH OF AUGUST, I WAS ON THE FREEWAY WHEN IT HAPPENED. I WAS ONLY ABLE TO TRAVEL A FEW 100 FEET AND IT CONTINUED THIS WAY TILL I GOT HOME GOING THE BACK ROADS AGAIN. THE CAR HAS SAT THERE EVER SINCE. MY HUSBAND HAS BEEN OUT OF TOWN FOR THREE MONTHS AND RETURNED THAT NIGHT. HE HAD THE CODES CHECKED AND THEY READ P2111 AND P2112. HE DID RESEARCH THE PROBLEM AND CAME UP WITH MANY COMPLAINTS OF DEFECTIVE THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535741August 16, 2013
POWER TRAIN
I WAS DRIVING ALONG WITH A FULL CAR OF SOCCER PLAYERS AND LOST MOMENTUM. HAD TO NAVIGATE TO THE SIDE OF ROAD .. THE VEHICLE THREW AN ORANGE WRENCH LIGHT WHICH IS MY MANUAL SAID IT WAS A POWER TRAIN PROBLEM. I WAS HAPPY TO BE SAFE AND OK WITH THE FACT THAT IT WOULD BE COVERED ON POWER TRAIN(MY ASSUMPTION). LATER FOUND OUT IT WAS THE THROTTLE BODY AND BECAUSE I AM OUTSIDE MILEAGE WARRANTY ON BUMPER TO BUMPER (BUT INSIDE THE YEARS) IT IS GOING TO COST ME $485.20. I AM ANIMATE AND WILL GET THIS REIMBURSED BY FORD MOTOR COMPANY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535813August 16, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
LOST POWER WHILE MAKING A LEFT TURN VEHICLE STALLED RESTARTED BUT CONTINUED TO STALL TOWED TO REPAIR SHOP REPLACED THE THROTTLE BODY ASSEMBLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535501August 15, 2013
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
SUDDENLY LOST ALL POWER. CAR DID NOT STALL BUT HAD NO THROTTLE. THERE WAS NO SHOULDER ON BUSY ROUTE 46 IN NEW JERSEY. I WAS FORTUNATE TO BE ABLE TO COAST INTO A WENDY'S PARKING LOT TO AVOID A COLLISION FROM THE REAR. EMERGENCY REPAIR WAS PERFORMED BY A LOCAL MECHANIC. IDENTIFIED FAULT CODE AS P2112. CAR RESTARTED AND I WAS FORCED BY PERSONAL CIRCUMSTANCE TO DRIVE THE CAR HOME DESPITE THE INCIDENT. VERY SCARY SINCE I TRAVELED ON NJ TURNPIKE BY NEWARK AIRPORT...ELEVATED HIGHWAY, 3 LANES, NO SHOULDER, 65MPH, 18 WHEELERS. IF CAR HAD STALLED THERE, I WOULD HAVE BEEN KILLED!!!! I WANT MY GOVERNMENT TO TAKE ACTION TO FORCE FORD TO DO THE RIGHT THING AND FORCE A SAFETY RECALL FOR THE THROTTLE BODY ASSEMBLY.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535515August 15, 2013
POWER TRAIN, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHILE DRIVING DOWN THE HIGHWAY, IN MY 2011 MARINER IT SUDDENLY LOST THE POWER TO ACCELERATE (ENGINE STILL RUNNING). THE WRENCH LIGHT ILLUMINATED AT THIS TIME. PRESSING ON THE ACCELERATOR DID NOTHING. FORTUNATELY THERE WAS NOTHING BEHIND ME SO I COASTED ABOUT 1/4 MILE TO THE NEXT TURN OFF AND COASTED OFF THE HIGHWAY. THEN I TURNED THE VEHICLE OFF, WAITED A FEW MINUTES AND RESTARTED IT. I DROVE ABOUT 20 MILES HOME WITH NO OTHER OCCURRENCE. THE NEXT DAY (AUGUST 14, 2013) I DROVE ABOUT 20 MILES TO WORK WITH NO PROBLEMS. THAT AFTERNOON I LEFT WORK AND DROVE ABOUT 2 MILES AT 25 MPH AND IT LOST ALL ACCELERATION POWER AGAIN (MOTOR STILL RUNNING). I TURNED IT OFF AND RESTARTED IT. I DROVE ANOTHER 2 MILES AT 25 MPH AND IT LOST ACCELERATION POWER AGAIN, BUT THIS TIME BOTH THE WRENCH LIGHT AND THE CHECK ENGINE LIGHT CAME ON (ENGINE STILL RUNNING). I THEN DROVE DIRECTLY TO MY FORD/MERCURY DEALER (ABOUT 1 MILE) AND TOLD HIM THE SITUATION. IT IS CURRENTLY IN THEIR SHOP AND I HAVEN'T HEARD BACK FROM THEM YET. THEY GAVE ME A LOANER VEHICLE TO DRIVE WHILE THEY CHECK OUT MY MARINER. -- EXTREMELY SCARY SITUATION! IF THIS HAPPENS TO ME ON AN INTERSTATE IN A CENTER LANE WITH HEAVY TRAFFIC WILL BE LIFE THREATENING. I DON'T WANT TO BE AFRAID DRIVING MY VEHICLE AND THINK A RECALL SHOULD BE DONE ASAP!! TODAY I HAVE READ OTHER SIMILAR SITUATIONS PEOPLE HAVE EXPERIENCED WITH MARINERS AND ESCAPES. PLEASE CHECK INTO THIS ASAP BEFORE THERE IS A TRAGEDY IF THERE HASN'T ALREADY BEEN ONE GONE UNREPORTED!!! THANK YOU!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535560August 15, 2013
STEERING
TL* THE CONTACT OWNS A 2007 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE STEERING COLUMN AND THE RACK AND PINION WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED THREE MONTHS LATER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 49,845. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534922August 12, 2013
ENGINE, POWER TRAIN
DRIVING AT APPROX 40 MPH CAR ENGINE REACTS ABNORMALLY AND "WRENCH" WARNING LIGHT APPEARS AND CAR "STALLS" OUT AND, ALTHOUGH FULLY OPERATIONAL WILL NOT DRIVE. TURN THE CAR OFF AND BACK ON AND THE ENGINE EVENTUALLY WILL TURN OVER BUT AGAIN REPEATS THE SAME ISSUE OF "STALLING" OUT. AFTER HAVING THE CAR TOWED, THE DIAGNOSIS IS A DEFECTIVE "THROTTLE-BODY". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534995August 12, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE FAILED TO RESPOND TO ACCELERATION ATTEMPTS AS THE MIL WARNING LIGHT ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 100,595.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534196August 8, 2013
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2010 MERCURY MARINER HYBRID. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH THE VEHICLE BEGAN TO DECELERATE AND PROCEEDED INTO LIMP MODE AND THE WRENCH LIGHT ILLUMINATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534362August 8, 2013
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2006 MERCURY MARINER. THE CONTACT STATED THAT WHILE AT A STOP LIGHT, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE IT WAS STATED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 108,000. UPDATED 09/25/13*LJ THE VEHICLE BEGAN TO STALL WHEN COMING TO A STOP. THE DEALER CONFIRMED, THE TRANSMISSION NEEDED TO BE SERVICED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534359August 8, 2013
POWER TRAIN, VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
DRIVING ALONG AND UNEXPECTEDLY ENGINE GOES IN LIMP MODE WITH NO WARNING AND NO ACCELERATION- EXTREMELY DANGEROUS AS WAS DRIVING ON EXPRESSWAY WHEN THIS OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533848August 6, 2013
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
I PURCHASED MY 2010 MARINER 03/26/2013 FROM A LOCAL DEALERSHIP. WHILE DRIVING AT AROUND 35 - 40 MPH I NOTICED A GRINDING SOUND AND DIFFICULTY TO INCREASE SPEED. I THEN NOTICED THAT MY LEFT BLINKER WAS FLASHING AT A FASTER SPEED AND THE TAIL LIGHT WENT OUT. THAT WAS REPLACED. THE CAR THEN WOULD SPORADICALLY GO DEAD AND WOULD HAVE TO BE JUMPED. I HAD 3 DIFFERENT SERVICE SHOPS LOOK AT THE VEHICLE AND FOUND NO ISSUES. I DID REPLACE THE BATTERY AND IT APPEARED TO RUN FINE FOR ABOUT 3 - 4 DAYS. IT IS NOW SPORADICALLY DEAD AND THE LOCAL DEALERSHIP WILL LOOK INTO THE ISSUE ON 8/7/2013. UNDETERMINED PROBLEM AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533934August 6, 2013
ENGINE
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED ON SEVERAL OCCASIONS WITH THE ILLUMINATION OF THE CHECK ENGINE LIGHT. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533759August 5, 2013
POWER TRAIN
WHILE CRUISING ON I-40 HEADED TOWARDS NASHVILLE, MY CAR WENT INTO AN IDLE STATE AND I FORCED TO THE SIDE OF THE ROAD TO TURN OFF THE CAR. TURNED IT BACK ON AND IT RAN FOR ANOTHER 25 MILES AND DID THE EXACT SAME THING. I TOOK IT TO THE FORD DEALER WHERE THEY LOOKED FOR ANY CODES. THE CODE THAT THEY FOUND WAS P2111 FOR A POWERTRAIN THROTTLE BODY. NONE OF THESE PARTS ARE IN STOCK ANYWHERE IN TENN FROM WHAT THE TECH SAID. I WAS FORCED TO TRAVEL BACK TO DALLAS IN A VEHICLE THAT WOULD RANDOMLY GO INTO AN IDLE STATE WHERE I WAS FORCED TO EXIT THE ROAD TO TURN OFF AND RE-START MY VEHICLE. UPON DOING SOME RESEARCH, IT APPEARS THAT SEVERAL FOR VEHICLES ARE HAVING THROTTLE BODY ISSUES. ALSO, I LEARNED JUST TODAY THAT THE PART I NEED, DS7Z9E926D COSTS $324 AT THE DEALER. THE PARTS PERSON MENTIONED THAT ARE NOW ON PART #D AND THAT THE PREVIOUS PARTS ARE DEFECTIVE. MY POWERTRAIN IS UNDER WARRANTY, HOWEVER, "THIS PART IS NOT COVERED EVEN THOUGH IT IS PART OF THE POWERTRAIN" PER THE FORD TECH. PLEASE INCLUDE THIS INTO ANY FORD THROTTLE BODY ISSUES THAT ARE BEING INVESTIGATED. THANKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533386August 3, 2013
STEERING
MY WIFE WAS DRIVING APPROX. 50 MPH. ENTERED A CURVE AND THE POWER STEERING FAILED, MAKING IT VERY DIFFICULT FOR HER TO STEER SAFELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533175August 2, 2013
POWER TRAIN
WHILE MY WIFE WERE GOING OUT TO DINNER WE WERE DRIVING ON THE HIGHWAY AT 45 MPH. I NOTICED A YELLOW WRENCH WARNING LIGHT APPEAR ON THE DASH. THE CAR STARTED LOSING POWER AND BEGAN JERKING. I COULD NOT ACCELERATE AND THE SPEEDOMETER DROPPED TO 0. I COASTED TO THE SHOULDER AND STOPPED. I HAD TO HAVE AAA TOW THE CAR TO MY MECHANIC. HE RAN DIFFERENT TESTS AND THE READOUT HE GOT FROM THE COMPUTER WAS THE THROTTLE BODY ASSEMBLY. HE HAS A PRIORITY ORDER FOR THE PART AND SAID THERE IS A NATIONAL BACKORDER ON THIS PART. I HAVE AN EXTENDED WARRANTY WITH (NAC) AND THEY TOLD HIM THEY WILL NOT PAY FOR THE PART. I HAVE TO PAY CLOSE TO $820 FOR THE PART AND LABOR. FORD HAS KNOWN ABOUT THIS PROBLEM WITH THE 2010 MARINER BUT WILL NOT HAVE A RECALL. DO PEOPLE HAVE TO DIE BEFORE FORD MOTOR COMPANY ACTS? THIS IS A DISGRACE FOR THE CONSUMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533090August 1, 2013
POWER TRAIN, ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
NEEDS A NEW ELECTRIC THROTTLE DUE TO THE SAME ISSUES REPORTED IN PREVIOUS COMPLAINTS. EXACT ISSUE REFERENCED BELOW. "IN TWO RECENT COMPLAINTS TO NCCC, DRIVERS REPORTED INTERMITTENT VEHICLE STALLS AND SURGES AS THEY ENTER TRAFFIC FROM A STOPPED POSITION OR WHILE DRIVING AT HIGHWAY SPEEDS. AS THE PROBLEM WAS INITIALLY INTERMITTENT, THE DRIVERS CONTINUED TO OPERATE THEIR VEHICLES IN THIS CONDITION, EVENTUALLY PROGRESSING TO THE POINT OF KEEPING ONE FOOT ON THE BRAKE WHILE STOPPED AND THE OTHER ON THE GAS PEDAL TO KEEP THE VEHICLE RUNNING." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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