Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#11217729June 4, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V01000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ST JAMES NY MERCEDES-BENZ (630 MIDDLE COUNTRY ROAD, ST JAMES ROAD, ST JAMES, NY 11740) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217593June 3, 2019
SERVICE BRAKES
FAULTY PARKING BRAKE ASSEMBLY. WHEN PULLING THE PARKING BRAKE RELEASE THE FOOT PEDAL DOES NOT DISENGAGE. DRIVER MUST PULL THE PARKING BRAKE RELEASE AND USE THEIR FOOT TO MANUALLY PRY THE PARKING BRAKE PEDAL BACK INTO THE 'RELEASED' POSITION. VEHICLE HAS HAD ISSUE SINCE 39,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217401June 2, 2019
AIR BAGS
I WAS NOTIFIED FEBRUARY, 2019 THAT MY CAR HAS THE DEFECTIVE TAKATA PASSENGER-SIDE AIRBAG THAT HAS BEEN RECALLED. I WAS ALSO NOTIFIED THAT A REPLACEMENT BAG IS NOT AVAILABLE. I FEAR FOR THE SAFETY OF ANY OF MY FAMILY MEMBERS WHO MUST SIT IN THE PASSENGER SEAT OF MY CAR. WHAT CAN I DO TO GET THE AIRBAG REPLACED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209853May 31, 2019
AIR BAGS
2012 MERCEDES BENZ GLK 350. CONSUMER WRITES IN REGARDS TO TAKATA PASSENGER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217097May 31, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE ISSUE. THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217101May 31, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT UNKNOWN SPEEDS ON THE HIGHWAY. THE CONTACT WAS IN TRAFFIC WHEN HE NOTICE THE VEHICLE BEHIND HIM WAS NOT STOPPING. THE VEHICLE CRASHED INTO THE REAR OF THE VEHICLE CAUSING THE VEHICLE IN FRONT OF THE CONTACT TO BE HIT AS WELL. NO AIR BAGS DEPLOYED. A MALFUNCTION WARNING LIGHT ILLUMINATED. THE CONTACT HAD A MINOR INJURY TO HIS BACK, BOTH ARMS, AND LEFT EYE. IT WAS UNKNOWN IF THE OTHER INDIVIDUALS INVOLVED IN THE CRASH SUSTAINED INJURIES. A POLICE REPORT WAS MADE. MEDICAL ATTENTION WAS SOUGHT BUT NO FURTHER ASSISTANCE WAS NEEDED. THE VEHICLE WAS TOWED BY THE POLICE TO A TOW AWAY LOT. THE MANUFACTURER WAS NO MADE WARE OF THE FAILURE. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE HAD DAMAGED TO THE FRONT GRILL, REAR WINDOW AND LEFT SIDE OF THE VEHICLE. THE FAILURE MILEAGE WAS 115,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11217150May 31, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIMEFRAME CONCERNING NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS). THE CONTACT DID NOT KNOW WHEN THE VEHICLE WOULD BE REPAIRED. MERCEDES-BENZ OF TUCSON (6350 E GRANT RD, TUCSON, AZ 85715, (520) 886-1311) SCHEDULED AN APPOINTMENT AND CALLED WITHIN TWO HOURS, INDICATING THAT THE PART WAS NOT AVAILABLE. THERE WAS NO LOANER VEHICLE OPTION. THE DEALER HAD NOT PLACED THE CONTACT ON A WAITING LIST TO RECEIVE THE PART. THE MANUFACTURER WAS CONTACTED REGARDING PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11216975May 30, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE MANUFACTURER AND DEALER WERE NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TR CONSUMER WAS TOLD BY DEALER THEY COULD NOT PERFORM THE RECALL SINCE THE PARTS WERE NOT RELEASED BY MERCEDES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208937May 21, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ TYSONS CORNER (8545 LEESBURG PIKE, VIENNA, VA 22182, (855) 786-8745) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209095May 21, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT CALLED WALTER'S MERCEDES-BENZ OF RIVERSIDE AT 951-441-6182 (LOCATED AT 3213 ADAMS ST, RIVERSIDE, CA 92504) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE RECALL NOTICE WAS NOT SENT IN A TIMELY MANNER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208695May 20, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V363000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF CAR HAS NOT BEEN REPAIRED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208049May 16, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
BLUE TEC SYSTEM FOR DIESEL FUEL EMISSIONS IN MY 2014 MERCEDES BENZ GLK250 MODEL IS INHERENTLY FLAWED WITH REPEATED FAILURES THAT CAUSE THE CAR TO "GO LIMP" (UNABLE TO START AFTER 10 OR LESS STARTS WHEN THERE IS A FAILURE IN THE BLUE TEC SYSTEM.) AS A RESULT, THE CAR IS NOT ONLY UNRELIABLE, IT IS UNSAFE SHOULD THE CAR "GO LIMP" WHEN NEEDED FOR EMERGENCY OR ON A ROAD TRIP OR UNABLE TO DRIVE OUT OF AN UNSAFE AREA, ETC., SINCE ONLY A MERCEDES BENZ DEALER CAN RE-SET THE SYSTEM AFTER REPAIRS SO THAT THE CAR WILL START AGAIN. TO DATE (5/16/19) MY 2014 GLK250 HAS 28,388 MILES AND HAS BEEN RETURNED TO THE DEALER 6 TIMES (FIRST TIME, DEC. 6, 2014 AND 5 MORE TIMES SINCE) DUE TO THE ELECTRONIC WARNING MESSAGE "10 REMAINING STARTS/ADD BLUE" WHICH HAS ALWAYS TURNED OUT TO BE AN ELECTRONIC FAILURE IN THE BLUE TEC SYSTEM. THE MESSAGE MAY APPEAR WHEN THE CAR IS PARKED AND THE IGNITION IS TURNED ON OR WHILE DRIVING. SOMETIMES, THE CHECK ENGINE LIGHT MAY FIRST APPEAR FOLLOWED BY THE "REMAINING STARTS" MESSAGE A FEW DAYS LATER. THERE IS NO LOGIC OR SET SEQUENCE. AND WHEN IT APPEARS, THERE IS NO ALTERNATIVE BUT TO IMMEDIATELY GO TO THE DEALER FOR REPAIRS AND TO RE-SET THE COMPUTER SO THE COUNT DOWN STOPS AND THE CAR CAN BE STARTED. THE REASON THIS IS NOT A WIDELY KNOWN PROBLEM IS THAT THERE WERE NOT MANY GLK 250 BLUE TEC CARS SOLD IN THE U.S. AND MERCEDES BENZ NO LONGER BUILDS THIS MODEL AND HAS STOPPED OFFERING DIESEL PASSENGER CARS IN THE U.S. FOR MORE INFORMATION ON COMPLAINTS, SEE LINK.: HTTPS://MBWORLD.ORG/FORUMS/GLK-CLASS-X204/517220-2014-GLK250-CONTINUED-ISSUES-BEWARE.HTML NOTE: THE DATE BELOW IS THE START DATE OF THE BLUE TEC PROBLEM FOR MY CAR AND THE MILAGE BELOW WAS FOR THE FIRST TIME THE CAR WAS TAKEN TO THE DEALER TO FIX THE PROBLEM FOLLOWED BY 5 MORE TIMES AFTERWARDS SINCE 12/6/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207736May 15, 2019
FUEL/PROPULSION SYSTEM
EXTREMELY STRONG SMELL OF GASOLINE WHEN TANK IS FILLED, MERCEDES BENZ RECALLED 2011 AND 2012 MODEL YEAR GLK350 VEHICLES FOR A FUEL LEAK BUT DID NOT RECALL MODEL YEAR 2010 GLK350 VEHICLES. THE SAME RECALL IS NECESSARY FOR MODEL YEAR 2010 GLK 350 VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206182May 8, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF PARAMUS (LOCATED AT 755 NJ-17, PARAMUS, NJ 07652, (201) 977-6365) WAS CALLED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206190May 8, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RICK HILL IMPORTS (LOCATED AT 861 E STONE DR, KINGSPORT, TN 37662, (877) 549-1572) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205956May 7, 2019
AIR BAGS
TAKATA RECALL NOTHING HAPPENED (THANKFULLY!) WITH THE AIRBAG. BUT I WAS LOOKING TO RESELL AND SAW IN THE KELLY BLUE BOOK THAT THERE ARE MULTIPLE RECALLS ASSOCIATED WITH THE MAKE AND MODEL. ALSO THIS CAR HAS ALWAYS QUIETLY WHISTLED AROUND 1500 RPMS, ESPECIALLY WHEN 1500 RPMS IS SUSTAINED. NEVER BEEN ABLE TO MAKE IT GO AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206036May 7, 2019
AIR BAGS
THERE'S NO FIX FOR MY CAR AIR BAGS. WHY? WHAT GOOD IS RECALL IF MERZ WON'T FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205716May 6, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF NAPERVILLE AT 630-537-0312 (LOCATED AT 1569 W OGDEN AVE, NAPERVILLE, IL 60540) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR BOTH CAMPAIGNS. *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205901May 6, 2019
STEERING
THE VEHICLE IS A MERCEDES BENZ DEALERSHIP IN RALEIGH, NC ON CAPITAL BLVD BECAUSE IT WILL NOT START. THERE'S A STEERING LOCK PROBLEM AND I WAS TOLD THAT ONLY CERTAIN VIN NUMBERS IS COVERED FOR THIS YEAR, MAKE AND MODEL. MY VEHICLE HAS APPROXIMATELY 80,000 MILES. I DON'T UNDERSTAND WHY THIS VEHICLE IS NOT COVERED UNDER THE SAME RECALL (STARTED JAN 25, 2019) BEING IT'S HAVING THE SAME ISSUE AT THE SAME TIME AS THE OTHER VEHICLES. THE VEHICLE WAS AT CAPITAL CHEVROLET DEALERSHIP AND THEY HAD IT TOWED TO MERCEDES BENZ DEALERSHIP AND I WAS TOLD IT WOULDN'T START. CAPITAL CHEVROLET SAID THAT THE MERCEDES DEALERSHIP SAID IT COULD HAPPEN AT ANYTIME AND ANYWHERE. I WAS TOLD THE COST IS ON ME. AFTER SOME RESEARCH I FOUND OUT THERES A RECALL ON MY YEAR, MAKE AND MODEL BUT NOT MY VEHICLE WHICH IS CURRENTLY AT THE DEALERSHIP WITH THE SAME ISSUE. CAN SOMEONE EXPLAIN WHY THIS VERY LOW MILEAGE VEHICLE IS HAVING THE SAME PROBLEM AND MYSELF AND MY GRANDCHILDREN COULD LOSE OUR LIVES IF IT HAPPENED WITH US WHILE OCCUPYING THE VEHICLE, WHO WOULD BE RESPONSIBLE FOR THE RECALL AND OUR LIVES?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205561May 3, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V788000 (AIR BAGS). THE CONTACT STATED THAT MERCEDES-BENZ OF CALABASAS (LOCATED AT 24181 CALABASAS RD, CALABASAS, CA 91302, (877) 260-0905) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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