Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#10361477October 20, 2010
VISIBILITY
2010 GLK-350 WITH INEFFECTIVE DRIVER'S SIDE WINDSHIELD WIPER --LEAVES A WEDGE-SHAPED POOL OF WATER IN FRONT OF DRIVER, FROM LEFT (AT ABOUT 9 IN. TALL). TO RIGHT, EXTENDING ABOUT 2-3 FEET, MAKING IT IMPOSSIBLE TO SEE ONCOMING TRAFFIC. BOUGHT CAR IN MAR 2010, REPORTED TO MB SEVERAL TIMES, AND THEY SAY ITS NORMAL. HAVE PICTURES. FRONT END OF VEHICLE --MAINLY RIGHT FRONT TIRE-- WOBBLES, FORCING DRIVER TO INCREASE OR DECREASE SPEED AT AROUND 60 MPH. REPORTED TO MB SINCE NEW SEVERAL TIMES; THEY SAY THEY FIND NOTHING. AUTOMATIC TRANSMISSION LURCHES AT TIMES, AND SOME OTHERS IT DOES NOT RESPOND AS ASKED (AS IN CASE OF EMERGENCY). REPORTED TO MB SEVERAL TIMES; ANOTHER "VEHICLE OPERATING AS SPECIFIED." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360838October 17, 2010
UNKNOWN OR OTHER
2010 MERCEDES BENKGLK 350. ON SATURDAY, OCTOBER 16, I WAS ATTEMPTING TO REVERSE OUT A PARKING SPACE IN THE WESTFIELD SHOPPING CENTER, WHEATON, MD. I PUT THE CAR IN REVERSE AND REVERSED SLOWLY. I THEN PUT THE CAR IN DRIVE AND MOVED FORWARD TO DO A 3 POINT TURN.. PLACED THE CAR IN REVERSE AND IT STALLED FOR A FEW SECONDS THEN LURCHED BACKWARD, HITTING ANOTHER CAR. THIS IS NOT THE FIRST TIME I HAVE NOTICED THIS BEHAVIOR BUT IT IS THE FIRST TIME IT LURCHED SO HARD THAT IT LITERALLY JUMPED ONE FULL CAR LENGTH AND HIT THE CAR. I WENT ONLINE AND NOTICED A FEW REPORTS DETAILING THE SAME BEHAVIOR. IS THIS A COMMON GLK PROBLEM AND IF YES, WHAT ARE YOU DOING ABOUT IT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10353081August 31, 2010
VEHICLE SPEED CONTROL
CIRCUMSTANCES LEADING UP TO AN ACCIDENT ON MY MERCEDES BENZ E350 2010 WHICH STARTED ROLLING ON A HILL WHILE THE CAR WAS IN PARK. ON MONDAY AUGUST 30, 2010 I DROVE MY VEHICLE TO THE INTERSECTION OF DELAVALL AND TILLOTSON AVE. IN THE BRONX. I PARKED MY CARE ON DELAVALL AVE. AND PUT THE CAR IN PARK WITH THE ENGINE RUNNING. MY SALESMAN REMAINED IN THE CARE TO MAKE TELEPHONE CALLS IN THE COMFORT OF THE CARS AIR-CONDITIONING. I CHECKED TWICE TO MAKE SURE THE CAR WAS IN PARK AND THEN I LEFT MY SALESMAN IN THE CAR. I WENT INTO MY CUSTOMERS BUILDING AND WAS IN THERE FOR MORE THAN FIFTEEN MINUTES WHEN I CAME BACK TO THE CAR AND ASKED MY SALESMAN TO ACCOMPANY ME BACK INTO THE BUILDING. I INSTRUCTED MY SALESMAN TO TURN OFF THE CAR. WHEN HE WHO IS IN THE PASSENGER SEAT REACHED OVER TO REMOVE THE KEY FROM THE IGNITION THE CAR STARTED TO ROLL. I SCREAMED FOR HIM TO STOP THE CAR BUT HE COULD NOT CLIMB OVER THE CONSOLE AND APPLY THE BRAKE NEITHER COULD HE MOVE THE SHIFT SELECTOR. THE CAR ROLLED DOWNHILL FOR SOME 30 FT. AND CRASHED INTO THE REAR OF A PARKED VEHICLE. FORTUNATELY MY SALESMAN WAS NOT INJURED AND THE CAR THAT WAS HIT WAS AN ABANDONED VEHICLE WITH NO PLATES. THE DAMAGE TO MY VEHICLE WAS TO MY PASSENGER SIDE FRONT BUMPER. I HAVE BEEN DRIVING FOR ALMOST 60 YEARS AND HAVE NEVER HAD AN EXPERIENCE LIKE THIS WITH ANY PREVIOUS VEHICLES. ONCE AGAIN THE CAR WAS PARKED ON A SLIGHT GRADE IN PARK FOR MORE THAN 15 MINUTES WHEN THE KEY WAS REMOVED THE VEHICLE BEGAN TO ROLL DOWN THE STREET. FORTUNATELY NO ONE WAS KILLED OR INJURED AND THERE WERE NO SEVERE DAMAGES TO EITHER VEHICLES OR ANY BUILDINGS. HOWEVER THE OUTCOME COULD HAVE BEEN TRAGIC. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10350112August 17, 2010
TRAILER HITCHES
TL* THE CONTACT OWNS A 2010 MERCEDES GLK350. WHILE TRAVELING 4 MPH AND PULLING A TRAILER, THE TRAILER BEGAN MOVING IN A DIFFERENT DIRECTION THAN THE VEHICLE. THE CONTACT DISCOVERED THAT THE FACTORY TRAILER HITCH WAS FRACTURED INTO TWO PIECES IN THE LOCATION WHERE THE HITCH WAS WELDED TOGETHER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TRAILER HITCH WAS REPLACED DUE TO EXCEEDING TRAVEL WEIGHT. THERE WERE NO PRIOR WARNINGS OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347254August 4, 2010
STRUCTURE, ELECTRICAL SYSTEM
WATER LEAKED OUT OF AN INSULATED COOLER SITTING ON THE FLOOR BEHIND THE RIGHT PASSENGER SEAT. THE WATER WENT THRU THE CARPET AND CAUSED DAMAGE TO THE MODULES WHICH THEN SHUT DOWN THE ENTIRE ELECTRICAL SYSTEM AND CAUSED THE CAR TO COME TO A COMPLETE STOP AND COULD NOT BE STARTED AS WE HAD JUST LEFT THE FREEWAY. THE CAR HAD TO BE TOWED TO A DEALER. IT HAD TO BE DRIED OUT, REINSTALL THE BATTERY, REPLACE THE CONTROL MODULES. WE WERE TOLD THIS HAS BEEN A PROBLEM EVEN IF A DRINK WERE SPILLED ON THE BACKFLOOR. THE DEALER TOLD US IT WAS A POOR DESIGN FOR PLACEMENT OF ALL THESE ELECTRICAL MODULES. THE OLD PARTS ARE AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342613July 12, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT ATTEMPTED TO ACCELERATE ON AN INCLINE WHILE DRIVING BETWEEN 25 AND 30 MPH AND THE VEHICLE WOULD NOT RESPOND IMMEDIATELY. AFTER SHE TOOK HER FOOT OFF OF THE ACCELERATOR PEDAL, THE VEHICLE BEGAN ACCELERATE ON ITS OWN. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 2,500 AND THE CURRENT MILEAGE WAS 2,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327644April 26, 2010
TIRES, TIRES:SIDEWALL
CONTINENTAL TIRES-I HAVE HAD FAILURES OF 3 TIRES ON A NEW CAR, A MERCEDES E350 4MATIC, EQUIPPED WITH CONTINENTAL 245/40/18 TIRES. TWO TIRES HAD WEAK SIDEWALL AND BLEW OUT AFTER HITTING POTHOLES AT LOW SPEEDS. THE LAST HAD A BUBBLE IN THE SIDEWALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297198December 28, 2009
TIRES, TIRES:TREAD/BELT
PIRELLI SCORPION ZERO TIRES. WITH LESS THAN 8,000 MILES ON THE TIRES, I ROLLED OVER A ONE INCH STONE WHILE DRIVING 30 MPH AND THE TIRE IMMEDIATELY LOST AIR PRESSURE. IF THIS WOULD HAVE HAPPENED AT HIGH SPEED I WOULD HAVE LOST CONTROL OF THE VEHICLE. THE COMPANY'S POSITION IS THAT THE TIRE IS SAFE, EVEN THOUGH THE STONE PENETRATED THROUGH THE FULL TREAD INTO THE TIRE CAVITY. ASIMMETRICO MO 235/45 R20 100H MO 5570 EXTRA LOAD DOT XT PF J884 4408 INTERNO INNEN RADIAL M+S TUBELESS R740401 P.14580.459/01 1414 MADE IN GERMANY TREAD 2 RAYON, 2 STEEL, 2 NYLON SIDEWALL 2 RAYON E4 0224435-S 0240460 TT 012 X29 (INSIDE TIRE CAVITY). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294635December 6, 2009
LATCHES/LOCKS/LINKAGES
THE REAR PASSENGER DOOR BEHIND THE DRIVER DOES NOT UNLOCK. THIS CONDITION IS RANDOM AT BEST, IT MAY STAY LOCKED FOR A WEEK AND THEN UNLOCK NORMALLY FOR A FEW DAYS AND THEN RETURN TO THE LOCKED STATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286572October 6, 2009
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2010 MERCEDES BENZ GLK350. UPON ENTERING A PARKING SPACE, THE VEHICLE ACCELERATED WHICH CAUSED HER TO CRASH INTO ANOTHER VEHICLE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A DEALER, AND A TECHNICIAN STATED THAT UNINTENDED VEHICLE ACCELERATION WAS COMMON WITH HER YEAR, MAKE, AND MODEL. A REPRESENTATIVE FROM MERCEDES CONCLUDED THAT THE FAILURE HAD NO ASSOCIATED DEFECT. THE INSURANCE COMPANY WAS IN THE PROCESS OF ASSUMING RESPONSIBILITY FOR THE FAILURE. THE VEHICLES IDENTIFICATION WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 2003.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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