Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#11241717August 5, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER WAS NOT CONTACTED TO CONFIRM IF THE PARTS WERE AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241356August 2, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF RALEIGH (5607 CAPITAL BLVD, RALEIGH, NC 27616, (919) 573-5050) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240893July 31, 2019
UNKNOWN OR OTHER
MY 2014 MERCEDES GLK 250 WITH 16,705 MILES, ON 11/03/2015 EXPERIENCED THE ENGINE WARNING DISPLAY STATING TO ADD BLUE. I DID THIS BUT THE WARNING DID NOT REMOVE BUT STATED I HAD 10 STARTS REMAINING. I WAS 700 MILES FROM HOME SO RETURNED CONSERVING MY REMAINING STARTS. FOUND MULTIPLE PROBLEMS WITH THE BLUE TECH EMISSIONS SYSTEM INCLUDING DEF INJECTOR NOZZLE FAILING TO SPRAY. ALL COVERED BY WARRANTY. ON 06/15/2019 WITH 58,129 MILES, THE ENGINE WARNING LIGHT AGAIN CAME ON TO ADD BLUE. I CHECKED BLUETEC LEVEL TO BE NEARLY FULL. THE WARNING STATED I HAD EIGHT REMAINING STARTS. BEING 700 MILES FROM HOME, I RETURNED. HAVING THREE REMAINING STARTS.I TOOK THE VEHICLE IN FOR IMMEDIATE REPAIR. FOUND NOX SENSOR 2 FAULTY AND WAS REPLACED. ON 6/28/2019 WITH 58,126 MILES, THE ADD BLUE WARNING AGAIN APPEARED. THE BLUEDEF WARNING ONLY 10 STARTS REMAINS. THE NEAREST MERECEDES DEALER WAS IN DENVER BEING 173 MILES AWAY. I TOOK IT THERE WHERE THEY REPLACED DEF MODULE, THE PREHEATER AND TANK TEMP AMOUNG OTHER FAULTS. ON 7/15/2019, WITH APPROX. 58,300 MILES, THE SAME WARNING APPEARED. RETURNED TO THE SAME DENVER DEALER WHO THEN REPLACED THE NOX SENSORS IN THE EMISSION SYSTEM. I WAS INFORMED THAT THE FREQUENCY OF REPAIR FOR THIS MODEL IS VERY HIGH AND EXPENSIVE (MY LAST TOTALED $5,000). THIS VEHICLE IS TOTALLY UNRELIABLE AND SHOULD HAVE BEEN RECALLED. BECAUSE OF THE EMMISION SYSTEM UTILIZED, NUMBEROUS OTHER PROBLEMS OCCUR SUCH AS THE COMPLETE WINDSHIELD WASHER SYSTEM WAS REPLACEDDUE TO THE EXTREME HEAT CREATED BY THE SYSTEM. SAME WITH OIL LEAKS, ETC.. MERCEDES COULD HAVE AT A MINIMUM EXTENDED THEIR SKIMPY WARRANTY OF 50,000 MILES BUT THEY REFUSE TO ACKNOWLEDGE ANY FAULT CLAIMING "THE BEST OR NOTHING"! THIS MODEL IS DEFINITELY NOTHING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235038July 26, 2019
AIR BAGS
TAKATA RECALL BOTH FRONT AIRBAGS IN THIS CAR HAVE BEEN RECALLED AND IT APPEARS TO ME THAT MERCEDES-BENZ IS NOT SERIOUSLY INTERESTED IN FIXING THE PROBLEM. I HAVE HEARD NOTHING FROM THEM ABOUT THE DRIVER AIRBAG RECALL IN 18 MONTHS EVEN THOUGH THEY PROMISE TO FIX IT BY SEPTEMBER 2018. I OFTEN DRIVE TO FLORIDA STAYING THERE FOR A WEEK OR SO. I AM CONCERNED ABOUT THE SAFETY OF THE VEHICLE BECAUSE OF THE HUMID ENVIRONMENT THERE. I WOULD THE RECALL WORK TO BE COMPLETED SOON. I HAVE ATTACHED COPY OF THE 4 LETTERS RECEIVED FROM MERCEDES-BENZ. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234081July 23, 2019
FUEL/PROPULSION SYSTEM
ON A HOT HUMID DAY ON JULY 21, 2019 AFTER DRIVING FOR 70 MINUTES OF MOSTLY HIGHWAY MILEAGE, THERE WAS A STRONG GAS SMELL AS I EXITED THE DRIVER'S SIDE DOOR. MY DAUGHTER EXITING THE REAR PASSENGER SIDE DOOR ALSO NOTICED THE INTENSE SMELL OF GASOLINE. THE NEXT DAY, I DROVE A SHORT DISTANCE OF 7 MINUTES AND AGAIN I NOTICE STRONG NAUSEATING GAS SMELL AS I EXITED THE CAR. CALLED THE DEALERSHIP AND TOLD TO BRING CAR IN AS SOON AS POSSIBLE. I WAS INFORMED THAT THE FUEL FILTER CRACKED. I RESEARCHED THE INTERNET AND NOTED THAT THE 2011 AND 2012 GLK350 MODELS WERE ON RECALL LIST; HOWEVER THE 2010 MODEL WAS NOT! I WAS GIVEN AN ESTIMATE OF $1250 (LABOR AND PARTS INCLUDED) FOR THE REPLACEMENT OF NEW FUEL FILTER. I WILL UPLOAD RECEIPTS AS SOON AS THE JOB IS COMPLETED (I AM WAITING FOR THE WORK TO BE COMPLETED AS I TYPE THIS REPORT).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233759July 22, 2019
AIR BAGS
TAKATA RECALL....I RECEIVED NOTICE OF THIS PROBLEM FROM MERCEDES IN EARLY FEBRUARY, 2019, CITING POSSIBLE INJURY OR DEATH. I CHECKED AGAIN THIS MORNING, AND MERCEDES DOES NOT HAVE THE PARTS. FORTUNATELY I HAVE NOT HAD A ACCIDENT AND BEING A 83 YEAR OLD VETERAN, I HOPE I'M NOT WIPED OUT BY SHRAPNEL IN MY OWN VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233013July 18, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232465July 16, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF HOUSTON GREENWAY (3900 SOUTHWEST FWY, HOUSTON, TX 77027, (713) 489-2111) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231941July 15, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). AFTER CONTACTING MERCEDES-BENZ OF CATONSVILLE (6631 BALTIMORE NATIONAL PIKE, CATONSVILLE, MD) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231951July 15, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350W2. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN AN UNKNOWN NHTSA CAMPAIGN DUE TO THE PASSENGER SIDE AIR BAG. THE CONTACT SPOKE WITH FLETCHER JONES MOTORCARS (3300 JAMBOREE RD, NEWPORT BEACH, CA 92660, (949) 718-3000) AND WAS INFORMED THAT THERE WAS NO REMEDY FOR THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231346July 12, 2019
AIR BAGS
FRONT DRIVER SIDE AIRBAG MALFUNCTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231378July 12, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF CARY AT 919-380-1800 (LOCATED AT 2400 AUTO PARK BLVD, CARY, NC 27511) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR BOTH RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231027July 11, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF COCONUT CREEK (LOCATED AT 4250 FL-7, COCONUT CREEK, FL 33073, (954) 406-1167) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230615July 10, 2019
AIR BAGS
WARNING LIGHT CONSTANTLY REMAINS ON ON MY DASHBOARD REGARDING AIRBAGS- WHEN CHECKING I FOUND VEHICLE HAD AIRBAG RECALL. MADE APPOINTMENT AT DEALERSHIP WHO SAID I HAD TO CONTACT MERCEDES. SHORTLY THEREAFTER GOT LETTER FROM MERCEDES-BENZ USA LLC MARCH 2019 STATING THE PASSENGER SIDE AIRBAG IS AFFECTED HOWEVER SUITABLE REPLACEMENT PART IS NOT AVAILABLE AND WILL SENT ANOTHER LETTER WHEN AVAILABLE. TO DATE NOTHING RECEIVED OR DONE. THE LETTER REFERENCES: NHTSA ID #19V0 10 - PND TAK PHASE 4.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230843July 10, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT MERCEDES-BENZ OF ORANGE PARK (LOCATED AT 7018 BLANDING BLVD, JACKSONVILLE, FL 32244, (904) 777-5900) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TR*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230179July 8, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURE WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230149July 8, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT CALLED FLETCHER JONES MERCEDES AT 949-718-5300 (LOCATED AT 2172 SE BRISTOL ST, NEWPORT BEACH, CA 92660) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229193July 3, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF ONTARIO (LOCATED AT 3787 E GUASTI RD, ONTARIO, CA 91761, (909) 212-8400) WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228899July 2, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF TEMECULA (40910 TEMECULA CENTER DR, TEMECULA, CA 92591, (951) 216-7800) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228920July 2, 2019
AIR BAGS
TAKATA RECALL. NHTSA RECALL # 19V010. WE LIVE IN DALLAS AND ARE AGAIN AT THE FRONT END OF OUR HOT TIME OF THE YEAR. IT SEEMS HOT AND OR HUMID WEATHER COULD CAUSE THE TAKATA INFLATOR TO BE MORE LIKELY TO EXPLODE. MERCEDES SEEM TO HAVE NO IDEA WHEN THIS ISSUE WILL BE ADDRESSED. NOR DO THEY SEEM VERY CONCERNED ABOUT THE WELL BEING OF THE OWNERS OF THESE VEHICLES. WHAT CAN THE NHTSA DO TO HAVE MERCEDES BUY BACK THESE VEHICLES OR OTHERWISE HELP OWNERS TO PURCHASE A REPLACEMENT MERCEDES?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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