Mercedes-Benz GLE-Class Complaints

681 consumer complaints on file.

#11474904July 20, 2022
UNKNOWN OR OTHER
The brakes, possibly including the brake boosters, failed on the 2017 GLE SUV on 7/19/22. The car would not stop and crashed into a brick wall. Mercedes currently has a recall for the brake boosters for models similar to mine but not my model year. The recall should include the 2017 GLE models as well. The public and drivers are at risk for injury, including death. The car is available for inspection. It currently is housed at an insurance repair shop. No warning lamps illuminated to alert that the brakes were failing.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11474795July 19, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
front brakes make a grinding metal noise during slow motion applying breaks. i been in to the dealer ship multiple times about the issue and they replace the breaks pad and rotor , still have the same issue time down the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474465July 18, 2022
ELECTRICAL SYSTEM
SIM CARD - phone/car play does NOT CONNECT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473667July 13, 2022
UNKNOWN OR OTHER
I purchased a vehicle on July 9, 2022 and was led to believe that there were no issues with the car since it had gone through a litany of inspections and was a certified pre owned vehicle of Mercedes Benz. I have tried to list car on platform and receive this error message on 7/10/22 We’ve turned up an open safety recall you’ll need to address before you can finish listing on Turo. These issues are fixed free of charge by your vehicle’s manufacturer. Active safety recalls: • Recall - Safety Title/ Topic: SIM Card Communication Module MY: 2017-2022 Model(s): Various models (NHTSA #22V365) Please keep in mind that it could take up to 30 days for your manufacturer to register fixed recalls with NHTSA. You can finish your listing once fixes are registered. How can I rectify this issue. Thank you for you attention in this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471973July 1, 2022
POWER TRAIN, VEHICLE SPEED CONTROL
Sometime when I press on the gas. It does a hard shift gear change. Feel like I got kicked by a horse in the rear. I have changed out front and rear differential gear oil and I changed out the transmission fluid and filter. It still does it. I'm thinking it's something in the ECM or TCM firmware since the dealer refuse to update the firmware for me. I'm leaning towards a firmware issue since I'm outdated (never been updated).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471032June 26, 2022
ELECTRICAL SYSTEM, ENGINE
Car shut itself off in rush hour traffic. Slight Smokey smell. Dash light indicating a 48 Volt problem. Got vehicle towed to dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470877June 24, 2022
UNKNOWN OR OTHER
UNKNOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469760June 17, 2022
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
The contact owns a 2022 Mercedes-Benz GLE350. The contact stated while his wife was driving 70 MPH, the engine overheated. The contact stated that an unknown warning light was illuminated. The vehicle was towed to an unknown dealer who diagnosed the vehicle with a cooling system failure. Additionally, there was an unstated failure with the rear wheels. The cooling fan was replaced. The manufacturer was not notified of the failure. The approximate failure mileage was 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468794June 11, 2022
TIRES:TREAD/BELT, TIRES
The tire tread on the Cooper 275/50R20 tires was worn down almost completely after 16,000 miles. The tires are the original tires that the vehicle was purchased with and are rated to 50,000 miles. When the dealer serviced the vehicle, they noted that the tires were not safe to drive on due to there being almost no tread left at just 16,000 miles. They also stated that they had seen multiple cars with the same Cooper tires that lasted only 10,000-16,000 miles despite being rated to 50,000 miles. They also indicated that Cooper has taken 6+ months to respond to requests for replacement tires under the warranty and vehicle owners have had to go out of pocket to buy replacement tires themselves since the worn out tires are unsafe to drive on and they can't wait 6+ months for a response from the manufacturer with replacement tires. Additionally, they flagged that the tires are dangerous since most vehicle owners don't check their tires after only 10,000-16,000 miles and have no idea that they are driving on tires with little to no tread that could fail at any time. The tires have been saved by the dealership and are available for inspection. Additionally, there is a video documenting the tires while still on the vehicle. These tires should be recalled for defective wear and Cooper held accountable for failing to acknowledge and fix this huge safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466374May 27, 2022
SERVICE BRAKES, ENGINE
The contact owns a 2022 Mercedes-Benz GLE450. The contact stated while driving approximately 25 MPH, the vehicle independently stopped without driver input. The contact stated that the seat belt locked the two rear passengers in securely. Several unknown warning lights flashed quickly and then disappeared. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 3,535.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464519May 13, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owned a 2018 Mercedes-Benz 350 GLE. The contact stated while stopped at a traffic light at an intersection, the vehicle began to lunge forward while the brake pedal was still depressed. The vehicle lurched into the intersection and struck another vehicle. The contact stated he did not notice any warning lights being illuminated. The contact's vehicle struck a vehicle on the driver's side door with his front end. The vehicle's grill was crushed and shattered all the windows on the other vehicle's driver's side. There were no injuries. The police were on the scene and wrote a report. The contact had the vehicle towed to a local dealer, where it was placed in the body shop and repaired. The vehicle was not diagnosed. The manufacturer had not been informed of the failure. The failure mileage was approximately 44,500. The VIN was not available.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11461858April 23, 2022
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
2021 MB GLE 450 bought in April 2021, now approximately 8000 miles with two separate events of not starting. Cannot jump. Once 48V battery system updated (3 months ago), required tow to dealer. Now again at dealer with the same issue and recommended for battery change (last time was software update). Very unsafe, happened first time in public garage at night with no start, and second time in the morning when I was trying to go to work. Based on various blogs and class action law suit against MB in NJ, seems like MB is aware of 48V battery problem, and installed a bad batch of batteries. Frustrating to purchase $80000 car and learn that it is not safe at all, with possible malfunction at any time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459441April 3, 2022
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
Was driving down a 2 lane road at about 55 MPH, and a warning light message appeared on the dash and said "battery no longer charging" then another message that said "coolant overheating vehicle shutting down" appeared. And the car would no longer accelerate. So I had to pull over on a busy 2 lane road and turn off my car and turn it back on, and then the car was working normally again. This could have been very bad if it was on a multi-lane highway. My safety was put at risk. I took the Vehicle in, and they said they cleaned some engine contact points and this was because the car lost contact with the engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459113March 31, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The passenger side door won't open or lock automatically
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458394March 25, 2022
VISIBILITY/WIPER
The sunroof exploded this morning while cruising on I-5 in the carpool lane. Nothing hit it, and there was nothing above us when it happened. It was overcast this morning, so I had considered opening the shade. It is good I did not, as we would have had glass in our faces/eyes!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457340March 18, 2022
EXTERIOR LIGHTING
We purchased a used 2017 GLE 350 two years ago from a Mercedes dealership. The first year or so I had not driven it at night as during Covid when we did go out after dark we usually took my husband’s vehicle and he drove. When I finally did drive the GLE at night I found that I had trouble seeing the road at any reasonable distance from the front of the car and that there is almost no illumination of the roadside even very close to the vehicle. When I mentioned this to my husband he said he had not had an issue with it but since I did we would take it to the dealership and have the headlights checked. At this point I’ve driven it quite a few times at night and know that if I was on an unfamiliar road with no roadside lighting it would be dangerous to drive, consequently I’m afraid to drive my own car at night. We have taken the car to the dealership with this complaint and they “adjusted” the headlights which made no difference I could perceive. As this is dangerous I think it’s ludicrous for such an expensive vehicle made by a company I’ve previously trusted to look out for our safety to produce vehicles with sub- standard exterior lighting thereby creating such unsafe conditions. I’ve finally done some research on your website, the Mercedes site, as well as other sites I found using Google and am shocked to find out that this issue has been reported both to you and to MB multiple times and that nothing has been done because the lights are “within, if barely, limitations”. We’ve now phoned the dealer to see if there is something they can do such as change to different bulbs and they are going to get back to us with a price to upgrade the lights. It’s sad that my previous vehicles, a 2014 GLK and a Nissan Maxima’s headlights were far superior to the 2017 GLE. When will you take steps to address this issue? How many accidents have to happen before someone forces MB to do something to correct this unsafe condition?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456276March 11, 2022
LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The car give incorrect proximity beeps which could distract the driver. One day I was standing in the middle lane on the red light and the proximity sensors started beeping for no reason. It startled me and could have lead to distraction and possible accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456380March 11, 2022
STRUCTURE:BODY
The sunroof rails are damage from wind force while driving. Sunroof is unusable and not covered by warranty. Cheap plastic parts used. Heard of issues where sunroof flipped back. Now am paranoid to use it. There are so many reports available online of problems that there should be a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455508March 7, 2022
BACK OVER PREVENTION, ELECTRICAL SYSTEM
The contact owns a 2020 Mercedes-Benz GLE350. The contact received notification of NHTSA Campaign Number: 21V354000 (Back Over Prevention, Electrical System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451827February 14, 2022
ELECTRICAL SYSTEM, BACK OVER PREVENTION
The contact owns a 2020 Mercedes-Benz GLE450. The contact received notification of NHTSA Campaign Number: 21V354000 (Back Over Prevention, Electrical System) however, the over-the-air software update was not yet available. The local dealer was contacted and it was confirmed that the software update was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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