Mercedes-Benz GLE-Class Complaints

681 consumer complaints on file.

#11502914January 21, 2023
ENGINE
The car makes a rumbling sound when the car is stopped and the brake is engaged. We took the car to the Marietta dealer who indicated the motor mounts were wearing out. the manager provided a quote for replacement. The mileage is 62,xxx. The motor mounts should not be wearing out with only 62,000. The motor mounts wearing out could lead to other problems. Mercedes USA says it is up to the dealer to warranty the item. How dopes this make any sense when they did not build the car? I believe this could be a very dangerous situation. The service manager stated they change about 3-4 mounts every month. Please help, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502971January 21, 2023
ENGINE
While driving this vehicle on the way to Los Angeles, the engine suddenly stalled without warning. I was in the left most lane going about 70MPH. The car began to slow and I almost got hit four times while trying to make my way over to the shoulder. I could've been seriously injured or killed. This vehicle is brand new and I've only had it three weeks. There was no warning indicator or lights that came on. The engine just stalled without warning and wouldn't restart. It was a miracle I made it to the side of the road as vehicles including tractor trailers whizzed by. Once on the side of the road, the vehicle would restart momentarily and the whole car would shake and then shut off. The vehicle had to be towed to a Mercedes dealer. Incredible safety risk. I don't feel comfortable driving this vehicle again. I'm going to pursue getting my money back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502462January 18, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I’m trying to avoid anything 2 recalls that could cause an incident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501359January 11, 2023
SUSPENSION, FUEL/PROPULSION SYSTEM
Front upper control arm sway bushings cracking after being replaced. Strained vehicle Noise when going over numbs or dips. Unstable suspension. Also output shaft is leaking oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501049January 10, 2023
UNKNOWN OR OTHER
With my foot on the brake,the car suddenly revved up and accelerated into my garage taking the garage door and the store belongings inside.i have video and pictures of the tire marks when I stepped harder on the brake to stop the acceleration.The transmission on the car had works done by two Mercedes Benz dealers and service personnel indicated the manufacturer has stopped making this hybrid model due to multiple problems. This car while driving on the freeway at 70 mi per hour suddenly flased a dashboard warning that say "start engine or the connections will shut down".Since it is middle of the night I had to exit t t he freeway and call a tow truck because I felt the car will stall for it happened once before.The dealer checked the car and said nothing is wrong with t h e car.I feel totally unsafe driving this car for fear of injury yo myself or to others I have videos and pictures to support this incident
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11501056January 10, 2023
POWER TRAIN, VEHICLE SPEED CONTROL
The contact owns a 2017 Mercedes-Benz GLE550E. The contact stated while driving 70 MPH, an unknown message was displayed. The contact pulled over, and the vehicle was towed to his residence. The vehicle was taken to a dealer, and it was confirmed that no failure was found. The vehicle was then taken to Mercedes-Benz of Anaheim (5395 E La Palma Ave, Anaheim, CA 92807) where it was diagnosed with a transmission fluid leak. The vehicle was repaired; however, the failure recurred. The vehicle was taken to House of Imports (6862 Auto Center Dr, Buena Park, CA 90621) and the transmission was repaired; however, while pulling into his driveway, the vehicle experienced unintended acceleration and crashed into the garage. No warning lights were illuminated. No air bags were deployed. No police report was filed. No injuries were sustained. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was 80,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11498507December 22, 2022
ENGINE
ENGINE LIGHT WAS ON AND TAKE TO DEALER. COMPLAINT ABOUT SPEED CONTROL WHEN GAS IS APPLIED THE CAR DIDN'T RESPOND AND ENGINE STAY DEAD. CAR WAS SUPPOSED TO BE RESETTED. DRIVE ANOTHER 30 DAYS AND CAR WAS TAKEN TO THE DEALER WITH THE SAME ISSUES. DEALER KEPT THE CAR FOR OVER A WEEK WITHOUT GETTING THE SOLUTION TO THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498566December 22, 2022
ELECTRICAL SYSTEM, COMMUNICATION
The contact owns a 2019 Mercedes-Benz AMG GLE43. The contact received notification of NHTSA Campaign Number: 22V365000 (Electrical System, Communication) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair, and that the dealer failed to perform the software update. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497972December 19, 2022
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
2020 MERCEDES BENZ GLE 350. CONSUMER WRITES IN REGARD TO ILLUMINATED TIRE INFLATION ALERT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497378December 14, 2022
UNKNOWN OR OTHER
The vehicles sunroof is starting to separate from the vehicle were it closes. Glass is sticking up and the front of the car where the glass starts is cracking all the way across. The safety is that the glass can implode and cause damage to me (driver) or passenger, piece could fly off into traffic and cause an accident and it is unsafe to drive without a roof because of the elements. I have made an appointment with a dealership and reported it to Mercedes. There was no warnings prior to when it appeared other than a crackling sound when I closed my sunroof then days later it appeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496489December 7, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On December 3, 2022, my new 2023 AMG GLE53, with less than 300 miles on the odometer, completely failed to issue a Forward Collision Warning and to activate the Automatic Emergency Braking when approaching at approximately 25 mph a city intersection, causing an accident with a vehicle that was stopped at the traffic light. That misbehavior was very unexpected from a vehicle that is supposed to be equipped with very advanced modern technologies for the safety of passengers and other road users. We were lucky that there was no injury, but that accident caused a lot of damages to both vehicles, exceeding several thousands of dollars, in addition to my disappointment of not seeing any of the advanced safety elements of the vehicle to operate as advertised. I would strongly recommend an investigation initiated by NHTSA, as the issue may not be isolated, and other users may be at risk. Thank you
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11495164November 28, 2022
ELECTRICAL SYSTEM
Vehicle (72,000 miles) sent an email message that the "starter battery is critical". Drove it to Mercedes Benz Cary (NC). Original battery replaced ($538). Two days later, another "starter battery critical" message arrived. Vehicle wouldn't start. Mercedes Roadside sent a flatbed, jump started the vehicle, loaded it and took it to Mercedes Cary. I was required to authorize two hours of diagnostic works (+/- $450). Evidently, Mercedes Cary performed some software updates. Waiting for final invoice and software details.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495045November 27, 2022
SERVICE BRAKES
when i tried to apply brakes on Nov 27th, 2022, the brakes were not applying for 4-5 seconds inspite of pushing the brake few times. After 5 seconds the brakes were working. to avoid collision i had to change the lane quicKly and luckily there was no one in the next lane. Please note that i have changed the front and rear brake pads few months back (Aug 2022). As my brake pads are new, i assume there is some fault in the overall brake system which I would like to bring notice to the United States transportation Department and to the Mercedes company. Please advise on how to proceed from here to ensure my car is safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494134November 18, 2022
TIRES
The contact owns a 2022 Mercedes-Benz GLE350. The vehicle was originally equipped with Cooper Tires, Tire Line: Discoverer SRX LE, Tire Size: 275/50/R20, DOT Number: U93U1YB2521. The contact stated while driving approximately 35 MPH, the tires started making a humming noise all around the vehicle. The contact stated that he noticed the noise after the tires were rotated. The contact stated no warning light was illuminated. The vehicle was taken to a local tire dealer who diagnosed and determined that the tires had unusual wear on the tread. The dealer recommended replacement of all four tires. The contact stated that the tires were original equipment. The manufacturer had been informed of the failure. The failure mileage was approximately 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493300November 12, 2022
UNKNOWN OR OTHER
Driver side window detached inside door and will not come up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493123November 10, 2022
STEERING
The contact owns a 2017 Mercedes-Benz GLE350. The contact stated while driving 20 MPH, the message "Power Steering Malfunction. See Operator Manual" was displayed. The steering became extremely difficult to turn. The contact was unable to maneuver the steering wheel and stopped the vehicle. The contact was able to veer to the side of the road with the assistance of a bystander who drove the vehicle. The contact stated that upon turning off and restarting the vehicle, the warning message disappeared, and the vehicle regained power steering functionality. The contact was able to drive the vehicle to her residence; however, the failure reoccurred while driving. The vehicle was towed to the dealer where it was diagnosed that the actuator module and the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 11,000. The contact stated that the manufacturer did not offer much help. The dealer eventually offered to help pay for half of the cost and repairs were made.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492402November 5, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
2021 MB GLE 53 AMG Coupe. Less than 7500 miles. Car wont start throws a red error saying see the operators manual. This is the second time in 5 months this has happened and is extremely frustrating given MB is fully aware of the issue. They say it is related to software but I just had my car at the dealer for another issue and all software was updated. This is a design flaw that MB needs to fix before someone dies. The issue can happen at any time, I have just been lucky enough that both times it was parked in my garage. I am now considering pursuing a full refund under lemon law, I no longer feel safe driving this car and each time it has been in the dealer for repair I am without a vehicle for 2 weeks. Very disappointing for a vehicle that cost almost 100k.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491825November 1, 2022
STEERING
The vehicle only has about 10K+ miles but encountered "Power Steering Malfunction See Operator’s Manual" error message, and then the Power Steering stopped working, became stiff, and could not be moved. The vehicle got stuck in the mid of the road becoming very dangerous for the driver, passengers, and all other moving vehicles on the road too. The vehicle was taken to a dealer who said that the Powering Steer Rack was not working and needed to be replaced. The cost is about $7000. Mercedes had multiple recalls for very similar Power Steer problems in the past a few years including vehicles made in the same year as mine (2017). However they never included the GLE model in their recalls in the past. Apparently GLE was affected by the wide-spread Power Steer Malfunction problem which they already knew about.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491479October 30, 2022
VEHICLE SPEED CONTROL
I was turning on to a busy street and the throttle became unresponsive. I verified the car was in drive. There was no engine noise when pressing the accelerator pedal. I stopped the car and shifted to park and then back to drive and the car responded normally.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489432October 16, 2022
STEERING, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving with Active Cruise Control (Distronic) and with Lane Keep Assist off and Active Lane Change Assist off, the car would forcefully and suddenly try and steer me back into my lane while performing a lane change while using the blinker. It happens randomly and abruptly. Most lane changes occur without issue and there are no obstructions or other warnings that occur during these incidences.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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