Mercedes-Benz GLE-Class Complaints

681 consumer complaints on file.

#11435125October 1, 2021
EXTERIOR LIGHTING:BRAKE LIGHTS
The contact owns a 2021 Mercedes-Benz GLE350. The contact stated that the rear brake lights did not function properly when the brake was applied. The contact was made aware of the failure when he noticed that after slowing down to stop, other vehicles from behind were stopping close to the rear of his vehicle. The contact tested the rear brake lights and noticed that they did not illuminate as soon as the brake pedal was depressed. There were also other failures where the tailgate would open about 6 inches and the moonroof would open about 3 inches inadvertently. The transmission also shifted inadvertently. After coming to a full stop, the Eco mode would engage and turn off the engine, but when the engine turned back on, the vehicle would shake abnormally. The vehicle was taken to the dealer and diagnosed that it was normal for the rear brake lights to not illuminate immediately when the brake pedal was depressed. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432776September 13, 2021
ELECTRICAL SYSTEM, ENGINE
I was driving at full speed on the interstate (75mph) when the vehicle died completely. I had only seconds to maneuver the vehicle to the shoulder. There was no indication of a service issue with the vehicle prior to this incident. The car is/was approximately 2 weeks old, with about 500 miles of usage. Vehicle would not restart so I could attempt to get to a safer location.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431452September 2, 2021
POWER TRAIN
The contact owns a 2021 Mercedes-Benz AMG GLE53. The contact stated that while the gear shifter was in PARK, the vehicle was still rolling. In addition, the vehicle failed to stay in reverse and in neutral. The contact mentioned that the parking brake was activated to keep the vehicle from rolling away. The vehicle was taken to the dealer where they informed the contact that the vehicle was operating as designed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431504September 2, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2021 Mercedes-Benz GLE350. The contact stated that the sunroof abruptly fractured while the vehicle was parked and unoccupied. The fractured glass was retained by the sunroof cover. The vehicle was towed to the dealer. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430542August 25, 2021
ELECTRICAL SYSTEM, COMMUNICATION
The contact owns a 2017 Mercedes-Benz GLE350. The contact received notification of NHTSA Campaign Number: 21V058000 (Communication, Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The contact had not experienced a failure. The manufacturer was notified of the failure and informed the contact that the part was not available. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427703August 4, 2021
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:CAMERA/SENSOR
The contact owns a 2021 Mercedes-Benz GLE53. The contact stated the vehicle would not start. The contact stated that he was unable to jumpstart the vehicle. The vehicle was towed to the dealer who diagnosed that the battery needed to be replaced. The vehicle was repaired. The contact also stated while driving the vehicle would misread speed limit signs on the road and would shift gears on inadvertently. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 4,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424642July 13, 2021
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Mercedes-Benz GLE400. The contact stated that while driving at slower speeds, the vehicle loss motive power with the check engine warning light illuminated. The vehicle was towed to an independent mechanic who diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The approximate failure mileage was 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424264July 11, 2021
ELECTRICAL SYSTEM, ENGINE
Battery and antitheft device malfunction causing inability to shift out of neutral and can roll of the road. I left car immediate due to the risk of rolling into traffic without control called for help and secured with blocks. Not confirmed yet by dealer....no warning prior to failure....car is secured waiting for tow for 2 days to the dealership...the keys dont work ..it was a very dangerous situation and other mercedes have encountered this problem noted on line the mercedes dashboard ..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424125July 9, 2021
ENGINE, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2021 Mercedes-Benz GLE450. The contact stated while driving at various speeds the vehicle loss motive power. The 48V battery malfunction and coolant hot turn-off vehicle message were displayed on the instrument panel. The battery indicator warning light was illuminated. The vehicle was taken to the local dealer and diagnosed with a software issue. The contact was informed that the software needed to be updated. The vehicle was repaired however, the failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421090June 15, 2021
SERVICE BRAKES
My vehicle has 23,000 miles of highway miles and Premature brake pad wear. Also, check the brake pad wear message on display. The brake pads shouldn't wear that early and there may be a possible issue with the electric brake system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420415June 10, 2021
STEERING
on Several occasions while either backing into my drive way, parking stall or out into the roadway, when i shifted the vehicle into gear, either Drive or reverse, the vehicle failed to do either. I had to turn off the vehicle and restart in order to have it change gear. This was dangerous as when the vehicle failed it was in the line of traffic flow and if another vehicle had not seen me in time it would have caused a collision. Component has not been inspected by police or insurance as of yet but I do have it into Mercedes dealer for inspection as of right now There were no warning lamps or alerts lit at the time or before the failure I Purchased the vehicle in Texas in 2017 while I lived there, but I have in the last couple months relocated to Canada so I provided my old address associated with the vehicle and the Mercedes customer database, but I do not have a home in Canada as of yet and I am staying with relatives. Their address is [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420185June 8, 2021
COMMUNICATION, ELECTRICAL SYSTEM
The contact owns a 2017 Mercedes-Benz GLE350. The contact received notification of NHTSA campaign number: 21V058000 (Communication, Electrical system). The contact called the local dealer and it was confirmed that they could not service the recall due to the software update being an over the air update. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact back to the dealer. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419313June 2, 2021
COMMUNICATION, ELECTRICAL SYSTEM
The contact owns a 2017 Mercedes-Benz GLE350. The contact received a notification for NHTSA Campaign Number: 21V058000 (Communication, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The manufacturer was made aware of the issue and stated that the over-the-air software update would be available in one to two weeks. The contact called back after two weeks and was informed that the over-the-air software update was still unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418866May 28, 2021
TIRES
The contact owns a 2018 Mercedes-Benz GLE350. The contact had taken the vehicle to a dealer where he was informed that the thread on three of his tires (tires unknown) were critically low and needed replaced. The contact then received a recall notice for NHTSA Campaign Number: 21V123000 (Tires). The contact had made an appointment and brought the vehicle back to the same dealer where he was informed that tires on the vehicle were not included in the recall. The dealer suggested that the tires be replaced out of pocket. The contact attempted to reach the manufacturer but was unsuccessful in reaching a representative. The vehicle was not repaired. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416549May 14, 2021
ELECTRICAL SYSTEM
THERE ARE NUMEROUS REPORTS OF THE 48V BATTERY FAILING ON MULTIPLE MERCEDES MODELS USING THE 6 CYLINDER WITH ISG ENGINE. MERCEDES SHOULD DO A RECALL TO REPLACE ALL 48V BATTERIES AS THIS PROBLEM MAKES THE CARS UNRELIABLE AND UNSAFE TO USE AS SOMETIMES THIS 48V BATTERY SYSTEM FAILS WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416111May 11, 2021
EQUIPMENT
TL* THE CONTACT OWNS A 2020 MERCEDES-BENZ GLE350. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 21V288000 (EQUIPMENT) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT CALLED ALFANO MOTORCARS MERCEDES BENZ SPRINTER (1423 CALLE JOAQUIN, SAN LUIS OBISPO, CA 93405, (805) 543-5752) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415811May 10, 2021
UNKNOWN OR OTHER
SOFTWARE DESIGN OF THE COMMUNICATION MODULE MAY FAIL TO COMMUNICATE THE CORRECT VEHICLE LOCATION FOR THE EMERGENCY CALL SYSTEM ("ECALL") IN THE EVENT OF A CRASH. NHTS RECALL NUMBER 21V058, MANUFACTURER RECALL NUMBER 2021030015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414342April 28, 2021
ELECTRICAL SYSTEM, POWER TRAIN
BOUGHT A DEALER OWNED MERCEDES GLE 350 WITH 8500 MILES ON IT IN NOVEMBER 2020. IN FEW DAYS WE TOOK BACK THE CAR TO GET THINGS FIXED, WHICH WE NOTICED. WE WERE TOLD, AS DID NOT BUY A NEW CAR WE HAVE TO BEAR WITH FEW ISSUES. WE LEASED THE CAR AND WANTED TO BE SURE THAT WE DO NOT GET INTO A PROBLEM BECAUSE OF THE ISSUES WHICH WE INHERITED, WE PUT THE PROBLEMS ON RECORD. UPON COMPLETION OF 10,000 MILES, CAR WAS DROPPED FOR SERVICE AND ATTENDING RECALLS ON FEBRUARY 10TH. 2021. IT TOOK MORE THAN 20 DAYS FOR COMPLETING THE UPDATE OF SOFTWARE, FOR WHICH WHOLE DASHBOARD DISPLAY WAS REPLACED AND HAD TO BE IMPORTED FROM GERMANY, FINALLY I GOT THE CAR BACK ON MARCH 2ND, 2021. APRIL 23RD, 2021, WHILE GOING OUT FOR DINNER, FELT SOME VIBRATION AS IF CAR IS RUNNING AT THE EDGE OF THE ROAD. I THOUGHT I HIT A NAIL OR SOMETHING AND GOT A FLAT TIRE, I SUDDENLY APPLIED BREAK, LUCKILY CAR BEHIND ME DID NOT HIT ME FORM THE BACK, I ALSO HEARD SOME RUBBING NOISE FROM THE BACK OF THE CAR. NEXT DAY EARLY MORNING I TOOK THE CAR TO THE SERVICE, I DID FEEL THE INTERMITTENT VIBRATION AND RUBBING NOISE WHEN I DROVE TO THE SERVICE. TODAY ON APRIL 28TH. 2021, I AM INFORMED THAT DRIVE SHAFT NEEDS REPLACEMENT, AND IT HAS TO COME FROM GERMANY AND WILL TAKE 10 -12 DAYS. I AM ADVISED TO TAKE MY CAR BACK AND BRING BACK ONCE THE PART ARRIVES. I DO NOT FEEL SAFE IN DOING SO AND WANT TO SEEK YOUR OPINION. IS IT SAFE , DID I LAND UP GETTING A LEMON CAR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413991April 26, 2021
SEAT BELTS
THE VEHICLE HAS A FAILED REAR SEATBELT - DEALERSHIP ADVISED THAT NO PARTS ARE AVAILABLE TILL MID JUNE 2021. IN THE MEANTIME DAIMLER ON THEIR Q1 FOR INVESTORS ADVISED THAT THEY DID RECORD NEW SALES AND PRODUCTION NUMBERS, SO LACK OF PARTS IS NOT BECAUSE OF NOT ENOUGH PARTS BUY BECAUSE OF OVER PRODUCTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406735April 6, 2021
SERVICE BRAKES
AFTER 20K OF DRIVING, THE BRAKE PAD ON THE CALIPER OF THE LEFT REAR WHEEL WENT METAL TO METAL. THERE WAS NO INDICATION ON THE DASH TO LET ME KNOW THAT THE LEFT REAR INNER PADS WERE LOW AND THEN THAT THE PAD AND ROTOR WERE METAL TO METAL, BECAUSE THERE IS NO INDICATOR SENSOR ON THE LEFT SIDE ONLY ON THE RIGHT REAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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