Mercedes-Benz GLE-Class Complaints

681 consumer complaints on file.

#11525853June 7, 2023
SERVICE BRAKES
When driving, the vehicle suddenly slows down and then the brakes stop working. Vehicle then slows down to a complete stop. Happens randomly. This put me and other drivers at risk as cars behind me would suddenly have to slow down or stop without warning and I would have to steer out of the road to avoid a collision as the car is slowing down. At the same time, a message would appear saying "Collision Prevention Assist Plus Inoperative." I took the vehicle to a mercedes-benz dealer and they confirmed that this problem is due to a fault in the ABS system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525883June 7, 2023
ELECTRICAL SYSTEM
Air Conditioning failure with low free on measurement. Apparently there was an A/C leak that created water damage in the front footwells, causing corrosion and potentially short-circuiting electric components, resulting in a fire hazard. The car was inspected by Mercedes Benz of Tampa and could not explain the source of water in the car, neither can I as the owner. The electronic components are being replaced at cost of the owner and insurance company. However, still concerned about the source of water in the footwells and potential re-occurence. This would put at risk not only my life as the driver but also the life of my toddler who is usually by me in the car. The failure of the A/C was followed by failure of lights, plantronics, central computer system which prompted me to go promptly to the dealership. Please help me investigate why my car is not under recall when it goes through the same symptoms described on expansion of recall numbers 21V-288 and 19V-587
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525884June 7, 2023
UNKNOWN OR OTHER
An additional problem with a current recall of the air-conditioning hoses hoses ~ I have been diagnosed with toxic mold poisoning and I need my car inspected due to condensation issues asap
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525053June 2, 2023
ENGINE, VEHICLE SPEED CONTROL
The transmission with the Auto Start/Stop 48v system is very clunky and not smooth at low speeds. I'm unable to park in my garage or parallel park with the Auto Start/Stop feature enabled which is by default for reduced emissions. I fear hitting pedestrians/people at crosswalks, causing damage to my house inside my garage when parking, and/or other vehicles when parallel parking because the transmission is so clunky, it causes the vehicle to surge or lurch forward very harshly in such a way that I could cause damage to another vehicle or even hit a pedestrian or person at a crosswalk. There's something inherently wrong with the 48V auto start/stop when it engages and disengages with the transmission causing it to surge or lurch forward uncontrollably and dangerously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524942June 1, 2023
ENGINE
I am writing to report a problem with my 2022 Mercedes GLE 350 4Matic. A metallic ticking noise originates from the engine compartment during acceleration, with the noise diminishing as speed increases. This effect creates a deceptive sense that the issue disappears at higher speeds, potentially encouraging faster driving. Mercedes-Benz dealer technicians acknowledged the issue following an inspection of the engine and turbo. Despite this, they recommended reporting the problem to Mercedes Corp. and maintaining that the sound is normal, even suggesting it is common in the GLE model. Given the potential implications for road safety, I kindly request your investigation into this matter to discern whether it's an isolated or systemic issue. I am prepared to cooperate fully with any necessary inspections or inquiries. Thank you for your prompt attention to this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524333May 29, 2023
SUSPENSION
On [XXX], at just 18,624 miles, on my 2022 Mercedes-Benz GLE450 4MATIC, the right rear tire was noted to be essentially bald on most of the tread. All other tires had much much more tread life still remaining and they all appeared to wearing evenly. A 4-wheel alignment was performed by the Mercedes-Benz dealer (M-B of Collierville, Tennessee) which found that the right rear wheel camber was out of spec and had to be adjusted to get it back in spec. I had the dealer replace both rear tires and the dealer kept the old tires. These tires were the original Pirelli P Zero tires. This vehicle came new with different tire sizes on the front and rear, thus no tire rotations have even been performed on this vehicle. I have owned this vehicle since I purchased it new on 1/28/2022. Only I have driven this vehicle and it has not hit any road hazard items. If I hadn't happened to have looked at all four tires for remaining tread life, this tire could have failed and caused an accident. There were no warnings lamps, messages, or other symptoms to indicate this tire was almost worn out. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522545May 17, 2023
POWER TRAIN
Was not able to change automatic transmission gear to R (Reverse) w/o restarting the engine. (the brake pedal is firmly pressed for sure) For all three cases: 1) D (Drive) to R or 2) P (park) to R or 3) N to R. The only way to change to R was: 1) move gear to P 2) shutoff the engine, 3) restart the engine, 4) and then able to change the gear to R. This has happened several times in this year, 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521871May 13, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
We were driving in the street and just suddenly the front of the car was on fire. We stopped the car and we had almost no time to get out because the flames got very big in just minutes. Good thing the doors weren't locked because we safely got out of the car. This incident happened in rush hour and there were lots of cars around us. This put not just the passengers in our car but other people around us in danger. We contacted Mercedes-Benz but they declined out claim and refused to investigate into this issue. Please help us hold Mercedes-Benz accountable.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11520560May 5, 2023
POWER TRAIN
The contact owns a 2016 Mercedes-Benz GLE350. The contact stated that while driving 45-50 MPH, the messages "Car Not in Park" and " Transmission Not in Park - Chance of Car Rolling" were displayed, and the vehicle independently shifted into park(P) and stopped. The contact moved the gear shifter to park and restarted the vehicle. The contact was able to continue driving; however, the failure reoccurred several times while driving. The vehicle was taken to an independent mechanic, where an unknown sensor was replaced; however, the failure recurred. The vehicle was taken to the dealer, where the repair was completed again, however, the failure persisted. The vehicle remained at the dealer. The contact stated that the failure had occurred 16 times within 6 years. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist unless the vehicle was successfully diagnosed. The failure mileage was approximately 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519463April 28, 2023
TIRES
Tires purchased in July 2022 with car new from Mercedes of North Olmsted. I purchased winter tires in Oct & they were installed in Nov. Yokohama tires were stored in my finished basement at a nice 70degrees. When taking them to be put on they are showing signs of thread separation & dry cracking. They only have 4000 miles on them. 285-40ZR22
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519464April 28, 2023
TIRES
I purchased my vehicle brand new in July 2022 with these tires. I purchased winter tires in Oct they were installed in Nov. The Yokohama was stored in my finished carpeted basement. They were brought up to be installed & they are showing thread seperation & dry cracking with less then 4000 miles on the tire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519465April 28, 2023
TIRES
Tires were purchased with car in July of 2022. Winter tires were purchased and installed in Nov. These tires were stored in my basement- finished on carpet at 68-70dgrees. When pulled out for installation mercedes refused due to seperation & dry cracking 325-35ZR22
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519468April 28, 2023
TIRES
I purchased the vechile brand new in July from North Olmsted Mercedes. I purchased winter tires in Oct they were installed in Nov. I stored the Yokohama in my finished basement 68-70degress on carpet. Upon installation this spring Mercedes refused due to seperation & dry cracking. They have less then 4000 miles on them. 325-35ZR22
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519540April 28, 2023
UNKNOWN OR OTHER
My sunroof exploded for no reason. There was no accident or impact. The car was stationary and the glass just blew out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519220April 27, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, UNKNOWN OR OTHER
Key Fob is way too sensitive! Unlock doors, lift gate, and windows when it’s placed in front pants pockets. Key must be placed in your shirt or upper jacket pockets to avoid vehicle being unlocked and stolen! Lift gate and will could open causing damage to garage door or hitting walls depending on your parking structure. It’s a concern when parking at shopping centers. Vehicle may unlock if key fob is placed in front pants pockets!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518061April 20, 2023
STRUCTURE
The contact owns a 2023 Mercedes-Benz AMG GLE53. The contact received notification of NHTSA Campaign Number: 23V178000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was notified, and the contact was initially given an appointment that was later rescheduled. The contact was then informed by the dealer that despite being provided an appointment, parts were still not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517740April 18, 2023
ENGINE
Radiator failed after driving on the highway. Radiator failed due to an item passing through the grille in the normal course of driving causing coolant to leak from car. Low coolant warning light indicated that coolant was low. Car was inspected by dealer who determined that an external influence(road debris or a small rock) passed through the front car grille and striked the radiator causing the radiator failure. Manufacturer was notified of the incident regarding the radiator failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515861April 6, 2023
STRUCTURE
The contact owns a 2023 Mercedes-Benz GLE350. The contact received notification of NHTSA Campaign Number: 23V178000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515152April 3, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, SERVICE BRAKES
I was driving and came to a stop sign. When I was getting ready to pull off my entire vehicle automatically went into park and shut off. I was almost rear ended by the vehicle behind me. People were blowing at me. I just restarted the vehicle after a few attempts it started and I drove off. Also my entire dash went black while I was driving. I also felt water on my feet why on the passenger side ( like a light mist).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513359March 23, 2023
ELECTRICAL SYSTEM
We bought this GLE AMG 63 new, it has only 1100 miles and we have had two 48 V batters replaced; they just towed it again to the dealer 22 March because it needs yet another 48V battery; the techs say it’s a design problem but there is nothing they can do except get “approval” to have the 48V battery replaced. It has also shut down while driving causing us to pull over on freeway; We don’t five it (1100 miles) because we are concerned about safety issues from the 48V battery failing at unexpected times; firs, overheating and battery coolant issues…etc. We believe this falls under the Lemon law and should be recalled. Thank you for your time and I look forward to your feedback.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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