Mercedes-Benz GLE-Class Complaints

681 consumer complaints on file.

#11580881April 3, 2024
VISIBILITY:WINDSHIELD WIPER/WASHER
The contact owns a 2024 Mercedes-Benz GLE53 AMG. The contact stated that after starting the vehicle, the message "Washing Fluid Needed" was displayed. The vehicle was taken to the local dealer who refilled the washer fluid reservoir, but the washer fluid immediately leaked onto the floor. The service advisor indicated that the washer fluid reservoir was faulty and needed to be replaced. The contact was later informed that the part was on backorder and no repairs could be performed. The manufacturer was notified of the failure. The failure mileage was 997.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580242March 30, 2024
POWER TRAIN
After 60,000 miles the seal of the the cylinder head cover starts to leak. It takes around $1800 to fix and the reseal. The material use to release is way better and lasts longer compared to what car comes with. This I found out from the Mercedes Benz service department. Due to this leak the car starter gets soaked in the engine oil and car is enabled to even start up. Lots of customers end up toeing their cars to Mercedes dealer. The complaint is that Mercedes is putting the parts on their car that are cheap and going to last only 60k that is cheating and once user pays for the repairs they will put much better part. This leak has happened to my car and With only 60k miles on it. Mercedes Benz is cheating the people by putting the cheapest part and charging premium on cars. They label this as normal wear and tear, even tho car is kept well maintained. They put on much better seal after the seal and charging customers $1800. They could have use this seal first time when car was being made. I have been owner of Toyota. Honda, infinity and family member owned BMW, Jaguar and no car had this problem for the life of car( 200,000 to 300,000) miles and I have never heard of this issue until now. Even this is happening at 65,000 miles right after the warranty is expired. This is cheating, I am not getting this done unless Mercedes pays for it CYLINDER HEAD FRONT COVERS LEAKING, RESEAL AND CLEAN FRONT COVERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579256March 25, 2024
VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING
The contact owns a 2016 Mercedes-Benz GLE350. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as needed. The console had overheated. The engine and oil warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that cylinder numbers 1, 2, and 3 was misfiring. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579321March 25, 2024
EXTERIOR LIGHTING
I purchased a 2017 MB GLE 350 in 2022. But it’s only recently where I’ve noticed that my halogen headlights do not provide enough light on the road during night time driving. Especially in the rain. I’ve researched a bit and see that MANY consumers have complained about the headlights, but there is no solution as MB does not offer an aftermarket upgrade. I either have to drive with my high beams on,or not drive at night. The other alternative is to buy another car which is ridiculous. For the price of this car, the exterior lighting should be better.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578490March 20, 2024
VISIBILITY/WIPER
1)Wiper does run smoothly right from the time the car was purchased. 2) recently the glass window of passanger seat at the back opens very slowly when the button is pushed to pull the glass down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578145March 18, 2024
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
I own a 2016 Mercedes GLE350 that was repaired under a safety recall involving failure of a fuel pump due to water intrusion into the spare wheel well. Mercedes Benz "fixed" the car under the safety recall however, several months later, my vehicle experienced the same exact issue - water intrusion entered the rear wheel well causing the fuel system to fail. Mercedes Benz currently has my vehicle and cannot locate the water leak (they are saying it is in the hatch area of my car). They are currently trying to charge me $890 to find the leak. However, the original safety recall on this vehicle states, "the cause of the defect may vary due to a development deviation in combination with production tolerances and possible customer influences when loading and unloading items from the rear hatch. Each cause could lead to a different issue and water intrusion. Therefore, the tightness in the rear area might not meet specifications." I understand that my vehicle is not the first to experience this issue and I believe this is a defect with this make/model/year. I am hopeful this will be looked into further as I believe this issue goes past the recall. I should not be required to pay for this and my safety should not be compromised due to this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577594March 15, 2024
ENGINE, FUEL/PROPULSION SYSTEM
The car losses acceleration power all of sudden while driving. The engine light comes on and car starts shaking. Once you turn off the car and restart it, the engine light goes away and car starts functioning normal. This is dangerous as you are on highway, among fast moving traffic. This has been going for over a year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577481March 14, 2024
FUEL/PROPULSION SYSTEM
I have a recall pending on my vehicle but i couldn’t get service from authorized dealer here in Las Vegas. The dealer declined to service on my vehicle because I don’t have a title for car. I purchased a car from CarMax and have a finance with Santander USA. Please help I want to have this recall fix because it could be dangerous on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577483March 14, 2024
UNKNOWN OR OTHER, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I am writing to bring to your attention a critical security issue regarding the rear door locks of the 2017 Mercedes GLE model VIN - [XXX] . Upon attempting to lock the vehicle using the key fob, I have encountered a malfunction where the rear door behind the passenger seat fails to secure properly. Despite attempts to engage the locking mechanism, this specific door remains open, triggering the vehicle alarm system when accessed. This issue poses a significant safety risk for both occupants and belongings within the vehicle. As a concerned consumer, I am deeply troubled by the presence of such a critical flaw in a luxury automobile. Given the potential ramifications for driver and passenger security, I urge the National Highway Traffic Safety Administration (NHTSA) to conduct a thorough investigation into the root cause of this malfunction. It is imperative that swift action be taken to address and rectify this security vulnerability to ensure the continued safety and peace of mind for Mercedes GLE owners and their families. Thank you for your attention to this matter. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576339March 9, 2024
SERVICE BRAKES
Almost hit a car at front of me because the suv brakes doest not work properly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575932March 7, 2024
UNKNOWN OR OTHER
Basic driving morning of 7/26/23, no recent vehicle issues, suddenly the car dash lights lit up, steering became stiff, car coasted to a stop, fire erupted inside the engine bay and spread to most of the car. The vehicle was taken by the insurance company. Vehicle was stock. No engine or electrical modifications. Well maintained.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11576003March 7, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Mercedes-Benz GLE350. The contact received notification of NHTSA Campaign Number: 23V88000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575432March 4, 2024
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
There were two incidents that had similar symptoms: one before the dealership said they fixed and one afterwards. The issue is that while driving I would get three warning, all at the same time: coolant too hot, 48v battery malfunction, shut the engine off. The first time it happened immediately after I turned on the vehicle and within 5 minutes of leaving a parking lot. The second time it happened after about 3 hours of driving at highway speeds. After the first time it happened dealership said they fixed the issue by upgrading the software (battery software?). Both times it happened on the highway. The first time on the uphill, and vehicle immediately shut off and could not make it up the ramp. The second time in the tunnel on the flat road, could not make it to the exit. Both times created extremely dangerous situation as I had no time to take the exit and vehicle shut off about 30 seconds after warning popped up. The second time in the tunnel was especially dangerous as there was no shoulder and i had to stop in the middle of the right lane as cars were going at 60 mph by me. I was really worried for myself and my family. I have to trust that Mercedes is capable of fixing the issue and providing a reliable vehicle I can depend on and trust for the safety of my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574826March 1, 2024
FUEL/PROPULSION SYSTEM
Engine light on dashboard turned on in beginning of Feb 2024 … bought vehicle to dealer for assessment … was told right side catalytic converter has malfunctioned and will need to be replaced … vehicle has about 66,000 miles and it was a 2016 vehicle … apparently warrantly had expired in Nov 2023 … this does not seem right. Also, there are no right side catalystic converter available nationwide (not from Mercedes Benz manufacturer or off market). Wonder if this is a widespread issue … would like advisement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574511February 28, 2024
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE
The engine stalls for no reason. The transmission does not fully downshift in certain conditions, causing the engine to stall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574280February 27, 2024
WHEELS, POWER TRAIN, FUEL/PROPULSION SYSTEM
Water is getting into my spare tire wheel in the truck, Board is wet and causing moisture in truck. I took my car in as this was a recall and they said they already closed it and they refused to inspect it. This also damages the fuel pump which I just had to replace which is defected as well. Costumer service is really going down with Mercedes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574329February 27, 2024
STEERING
The contact owns a 2017 Mercedes GLE. The contact stated that while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly. The contact was able to pull to the shoulder of the roadway, where the failure persisted. The vehicle was towed to the dealer, who diagnosed a failure with the electronic power steering. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V574000 (Steering), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574330February 27, 2024
ENGINE
Component or system failed: P030385 Combustion misfiring of cylinder 3 has been detected. There is a signal above permissible limit value. P030085 Combustion misfiring has been detected. There is a signal above permissible limit value. P1CEF85- Injector injection quantity adjustment for cylinder balancing has almost reached upper limit value at least one cylinder. There is a signal above permissible limit value. P1CE577- Injector injection quantity adjustment for uniform mixture formation has detected an excessively lean mixture in at least one cylinder. The command position cannot be reached. P219E77- Mixture formation (Cylinder 3) is irregular. The command position cannot be reached. I have taken the vehicle into an independent service provider to be evaluated, which is where I received the information for the codes above. The vehicle is now at the dealership being evaluated. A check engine light has been present. There has not been a complete mechanical failure or safety issue due to this specific concern; however, this is a growing concern with this engine, and there is already a similar complaint with these exhaust valve components in other Mercedes models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574358February 27, 2024
EXTERIOR LIGHTING
Low beam Headlights will not adjust properly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572955February 20, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This car rear-ended another car while slowing down and preparing to stop at a red light. The Automatic Emergency Brake system failed to provide any alert whatsoever, no warning lamps, no audible alerts, no warning messages, nothing. The Automatic Emergency Brake system failed to engage the brakes. The Automatic Emergency Brake system failed to provide any braking assistance whatsoever. This failure put the safety of the driver, [XXX] , at risk for injury. This failure put the safety of the persons in the other car at risk for injury. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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