Mercedes-Benz GLE-Class Complaints

681 consumer complaints on file.

#11678620August 5, 2025
SERVICE BRAKES, VEHICLE SPEED CONTROL
While waiting for traffic signal to change with foot on break pedal, the suv accelerated suddenly and lurched forward and rear ended the car ahead of me! Luckily, it was a Hummer with a tire mounted on the rear door and damage occurred only to my MB. Front end has severe damage, hood buckled and headlight broken! It was a spooky experience! 'chk breakpad wear' warning light has been coming on lately when starting and I was planning to get breaks chkd. But this was a frightening experience! Is there an issue with MB ECU like this? I'm in the process of filing insurance claim.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11677169July 30, 2025
WHEELS
I am reporting a serious safety concern involving the Cooper Discoverer Stronghold AT tires currently mounted on my 2025 Mercedes‑Benz GLE 350 (VIN [XXX]), of which I am the first owner. I purchased this vehicle new from a Mercedes dealer. Upon beginning to drive the vehicle, I immediately experienced poor grip and traction, especially in wet road conditions and while cornering, leading to reduced handling stability that I believe poses a significant risk to safety. Despite reaching out multiple times to both Mercedes‑Benz USA Customer Care and my local Mercedes-Benz dealership, I have received no response, acknowledgment, or offer to inspect or remedy the issue. After investigating, I discovered that certain Cooper Discoverer Stronghold AT tires are subject to NHTSA recall 25T006 due to missing DOT date codes (manufactured in week 05 of 2025, February 2–8, 2025) Tires involved in this recall lack the four‑digit production week/year identifier on the white‑lettered sidewall, violating FMVSS Standard 574 Goodyear will replace affected tires at no cost, including mounting and balancing, and dealers must render removed tires unusable before returning them My vehicle's factory‑equipped tires match the recall's size and product description (LT 275/65R18 LRE Cooper Discoverer Stronghold AT), and the symptoms I am experiencing—especially in wet driving and cornering—align with compromised integrity or performance of noncompliant tires. Requested Actions: 1. Please confirm if my vehicle’s tires fall under recall 25T006, and require replacement. 2. I request assistance in securing a safety inspection and tire replacement, if applicable. 3. Please encourage Mercedes‑Benz USA or the dealer network to respond properly to customer safety inquiries without delay. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676073July 25, 2025
POWER TRAIN
Replacement of Cylinder Head (#1)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676298July 25, 2025
POWER TRAIN
Transmission Control Module / Valve Body failure occurred at 44,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675018July 21, 2025
VISIBILITY:SUN/MOON ROOF ASSEMBLY, ELECTRICAL SYSTEM
The contact owns a 2018 Mercedes-Benz AMG GLE43. The contact stated that the sunroof failed to open, and there was a fracture causing water to leak into the cabin of the vehicle from the upper-right side. The vehicle was taken to the dealer to be diagnosed. The dealer determined that the motor and tracks for the sunroof had failed and needed to be replaced. The dealer stated that the entire unit needed to be replaced due to previous parts no longer being compatible with the new improved parts. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674209July 17, 2025
ENGINE, UNKNOWN OR OTHER
My car shook while idling the last two weeks of June 2025. It felt like it was going to shut off at light/stop sign which it did on two occasions. On July 2, 2025, it stalled abruptly during a drive after which I took it to Mercedes for service. I never received a warning signal or fault message even after it stalled. Mercedes service indicated the engine cylinder head valves were burnt and not sealing properly - estimated cost of repair $10,023.00. I am the original owner of the car, had routine maintenance and only had it performed at Mercedes. My car stopped without warning- but luckily on a local road. Others who are driving with this defective engine may not be so lucky. It appears this is a known issue to Mercedes USA but they have not done anything to fix it. The engine is M264. Even if valves are replaced, this problem may continue to occur as the Mercedes serviceman does not know what caused the burnt cylinders - just that they needed to be replaced and that it was not wear and tear. Not sure if this is related, but there was a 2022 recall on this engine (my car was not part of batch that was recalled) regarding turbo charger oil feed and return lines. The issues included engine vibration at idle and loss of power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672757July 11, 2025
ENGINE
On May 26, 2025, around 3:00 PM, I was traveling with my family on a bright and sunny day, with no rain for several days leaving the roads dry. As we were on I-35, I took an exit, and just a few seconds later, my 2021 Mercedes-Benz GLE 350 unexpectedly shut off, all the lights on the the dashboard lit up, and the vehicle came to a sudden and complete stop. Thankfully, this incident occurred on the service road rather than the highway, and we were at low speed otherwise it could have posed a serious risk to my family and me. Once the car stalled, both the steering and tires locked up. However the vehicle had power but would not start or move. As the same situation could happen to someone else which could put them at serious risk it might be in the best interest of Mercedes-Benz to research and fix this issue. I reached out for a tow truck, and the driver had to hook it up and drag my vehicle onto the flatbed. Mercedes-Benz service suggested a replacement of the engine and could not diagnose what the issue is. I have consistently performed the recommended maintenance on my vehicle since I purchased it, and it currently has around 63,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672802July 11, 2025
ENGINE
The contact owns a 2020 Mercedes-Benz GLE350. The contact stated that while driving at low speeds, the vehicle entered LIMP Mode but continued to operate with reduced motive power. The contact was able to pull over to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed the vehicle with engine control unit failure causing the engine to run lean, resulting in misfires in cylinders #1 and #2 and damage to the engine. The contact was informed that the engine had failed a pressure test and needed to be replaced. The contact was advised to take the vehicle to the dealer for assistance. The vehicle was towed to the dealer, who confirmed the diagnosis and determined that the failure could be resolved with a top end engine replacement of the cylinder head, valves, valve springs, rocker arms, camshaft, spark plugs, and valve cover. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672426July 10, 2025
SUSPENSION
The rear shock absorbers have failed on my vehicle. The vehicle makes sounds when going over bumps in the road. There is an active recall on other GLE 2020 450 models but not my specific VIN. The vehicle has less then 30,000 miles on it before the shock absorbers went out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672109July 8, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
While driving at about 55mph on road with one lane going each way, the car engine shut off, all instrument displays went off. There was no check engine light, warning or noise. I was almost rear ended by a car behind me. The car behind me swerved barely missing me, but almost hit oncoming traffic. Once car was on side of road it would not start. I tried to jump car battery with NOCO jump starter and it did not work. Instrument display did not come on, car transmission stuck in Drive. After testing battery with digital voltmeter it showed 12.6V, but car would still not come on nor would instrument display. Car had to get towed to dealer where it's currently at being diagnosed. This was very dangerous and could have been fatal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671574July 7, 2025
ELECTRICAL SYSTEM
On [XXX] the power lock system in my Mercedes auto locked itself with my key and phone inside the vehicle on a hot day with a baby secured in a rear car seat. I did not lock the vehicle or touch the door handle lock. This vehicle is designed to never lock with a key inside. Obviously, this was a life threatening situation as our area was experiencing record heat. Since my phone was also locked inside, I couldn't call for help & had to find a stranger to lend me a phone. Immediately after I took care of the baby & had help, I reported the incident immediately to the Mercedes Emergency Customer Care center via the SOS button in the vehicle. They told me I would hear from someone within 72 hours - it's now been 10+ days since the incident & no communication from Mercedes. The vehicle locked itself again without warning a few days ago but fortunately, there was an adult in the vehicle who was able to unlock it (and the driver had the key on hand outside the vehicle). We have owned 6 Mercedes vehicles - we are familiar with the auto lock system & this is not normal. Srvice is scheduled with the local dealer in Fredericksburg VA the week of July 16, 2025. There was no warning & no warning lights. Normally, the vehicle verbally alerts us when the key is left in the vehicle. In this case, the key was in my purse on the front passenger seat. All doors were unlocked when I placed the baby in her seat and closed the right passenger doors. I walked around to open the drivers side door when I discovered all doors were locked. The vehicle is designed to not be able to lock with a key inside. We have been unable to manually reproduce the incident which leads us to believe the problem is in the electronic coding and needs attention and service from the manufacturing level. This could have easily ended in a fatality. I do not want this to happen to anyone else. I submitted another complaint to Mercedes - this time via letter on their website. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670708July 2, 2025
VISIBILITY
The contact owns a 2021 Mercedes-Benz GLE350. The contact stated that while the vehicle was parked, there was condensation leaking from a hole near the trunk release button onto the pedal and the floor of the front passenger’s side of the vehicle. The vehicle was not diagnosed or repaired. The contact believed that the failure was associated with NHTSA Campaign Number: 23V177000 (Visibility). The vehicle was not diagnosed of repaired. The manufacturer was notified of the failure. The failure mileage was 57,432.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670176June 30, 2025
POWER TRAIN
Cannot shift the gear from P to any other positions, and unable to move the car. The issue has been existing from mid 2022, three years ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670108June 29, 2025
ENGINE
I purchased my 2020 Mercedes GLE 350 new with only 12 miles on it. I also purchased an extended warranty which gave me 100,012 miles. On a Friday evening while being driven, the engine light came on. I took the truck immediately to the dealership on Monday morning. Prior to that the engine would roar loud upon starting on some occasions then calm down. When I mentioned it to the service department on previous service visits they told me it was fine and they notice that, that particular model does that when it gets hot outside. The vehicle also quit on me in the middle of the road before starting back up in about 3 minutes but on a separate visit. ALL my maintenance and service have ALL been done at the Mercedes service department so I'm confused how this happened. So, the dealership needed an extra day to diagnose so after 2 days I was hit with the news that is was a cylinder head...$9,963. I had 108,152 (out of extended warranty) miles on my truck. I notice this is a common issue with this particular year and model GLE350. I also see that Mercedes has a recall on other models just not this one. A recall is needed immediately. I pray this complaint will help others that will experience this same issue in the near future because there's no help for me now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669693June 27, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
I WAS REVERSING THE VEHICLE AND IT STOPPED AND SHFTED INTO DRIVE AT A HIGH SPEED UNITL IT STOPPED AFTER HITTING FENCE AND TILTED ON ITS SIDE
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11669793June 27, 2025
STRUCTURE
The contact owns a 2019 Mercedes Benz AMG GLE43. The contact stated while driving 55 MPH, there was a whistling sound coming from the sunroof. The contact stated that while taking an exit, the roof panel detached from the vehicle. The contact stated that a dealer was contacted. The vehicle was taken to the dealer where it was determined that the roof panel needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 21V197000 (STRUCTURE); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 63,754.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668375June 21, 2025
POWER TRAIN
After fully stop with pressing brake pedal, try to shift the gear from D (Drive) to R (Reverse) but cannot shift the automatic gear position from D to R (reverse) gear. In order to shift to R gear position, I needed to shutdown and restart the engine. This has been clearly recurrent since 3 years ago and mostly happen in front of my garage to park backward, but sometimes very dangerous in the middle of road, when needed to make tight U-turn. Please take care of this issue. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667728June 18, 2025
ENGINE AND ENGINE COOLING
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667447June 17, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2019 Mercedes-Benz AMG GLE43. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to the dealer, who diagnosed a failure with the engine oil pump control solenoid, resulting in possible damages to the engine. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666722June 13, 2025
ENGINE
Hi! I just received word that my 2020 GLE350 will need a replacement cylinder head. I went to the dealership due to having a check engine light on (light came on this morning and I promptly brought to the dealership). It is an $8,000 repair. Upon doing a quick websearch for replacement cylinder heads for 2020 GLE350s, I am finding a lot of people in web groups reporting that they are having the exact same issues for the same model (2020-2022) right after the 50,000k mileage mark (out of warranty). I have always done my maintenance directly with the dealership. Links to the chat forums with similar issues - can pull up more if needed. [XXX] Let me know if you need additional information - thank you! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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