Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11161751December 15, 2018
AIR BAGS
TAKATA INFLATORS RECALL BUT THE MERCEDES DEALERSHIP HAS NOT YET REPLACED THE AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161361December 14, 2018
UNKNOWN OR OTHER
TAKATA RECALL. VEHICLE GEAR SHIFTER BROKE WHEN PUTTING VEHICLE IN DRIVE FROM REVERSE, WHILE MAKING A BROKEN U-TURN (CAR IN MOTION), ON A CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160934December 12, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIME FRAME. THE DEALER (MERCEDES-BENZ OF SOUTH BAY, 3311 PACIFIC COAST HWY, TORRANCE, CA 90505, (310) 513-5300) STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156309December 11, 2018
AIR BAGS
2010 MERCEDES BENZ. CONSUMER WRITES IN REGARDS TO DRIVER SIDE AND FRONT PASSENGER SIDE AIRBAG. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157312December 10, 2018
AIR BAGS
TAKATA RECALL PER INSTRUCTIONS ON THE WEBSITE " IF THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR YOUR VEHICLE IN A TIMELY MANNER, PLEASE CONTACT THE NHTSA VEHICLE SAFETY HOTLINE" I AM PROVIDING THIS MESSAGE TO ADVISE THAT PARTS ARE STILL UNAVAILABLE FOR THIS RECALL WHICH WAS ISSUED FEBRUARY 9, 2016
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156333December 10, 2018
AIR BAGS
2011 MERCEDES BENZ E CLASS. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD *JS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160563December 10, 2018
UNKNOWN OR OTHER
PRE SAFE COLLISION WARNING- THE LIGHTS BEEPS WHEN THERE IS NOTHING IN FRONT OUR NEXT TO ME. IT IS VERY DISTRACTING. I TOOK THE CAR IN TO THE DEALER THREE TIMES ALREADY FOR THE SAME PROBLEM. NOW IT IS STILL BEEPING. THERE NEEDS TO BE A RECALL BECAUSE IT IS VERY DISTRACTING AND CAN CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156393December 5, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I WAS DRIVING ON ROUTE 40 (SPEED LIMIT 55MPH, BUT 45 MPH DUE TO CONSTRUCTION) WHEN I BEGAN HEARING RATTLING IN MY REAR PASSENGER SIDE SPEAKER, THEN CRACKLING, A BURNING SMELL AND THEN SMOKE FILLED MY VEHICLE. I BELIEVED MY VEHICLE WAS ON FIRE. HAD I NOT REMAINED CALM, I COULD HAVE CAUSED AN ACCIDENT. I ENDED UP DRIVING TO A NEARBY WALMART PARKING LOT WHERE I LEFT MY VEHICLE UNTIL IT WAS TOWED TO THE DEALERSHIP FOR A DIAGNOSTIC. THE TOW TRUCK DRIVER ALSO CONFIRMED SMELLING THE BURNING UPON STARTING MY VEHICLE TO PULL IT ONTO THE TOW TRUCK. THIS HAPPENED ALTHOUGH NO AUDIO WAS BEING USED IN THE VEHICLE. I GOOGLED THE ISSUE AND LOCATED SIMILAR STORIES ON MBWORLD.ORG FORUM DATING BACK TO 2016. THE ISSUE IS MELTING HARMON KARDON SPEAKERS IN THE 2014 E350 MODEL. SPEAKERS DO NOT MELT AS A PART OF NORMAL WEAR AND TEAR, BUT BECAUSE OF POOR WIRING, ADHESIVE AND/OR CRAFTSMANSHIP. MY SERVICE ADVISOR CALLED ME TODAY AND CONFIRMED MY SUSPICIONS THAT THE REAR PASSENGER SPEAKER HAD IN FACT MELTED AND MY FRONT DRIVER SIDE SPEAKER IS ALSO IN THE PROCESS OF SUFFERING THE SAME FATE. BOTH NEED REPLACING. BECAUSE MY VEHICLE HAS BEEN OUT OF WARRANTY FOR JUST OVER A YEAR, THERE ARE NO RECALLS FOR THIS ISSUE AND IT IS NOT A "KNOWN ISSUE" I AM EXPECTED TO PAY OUT OF POCKET FOR 2 MALFUNCTIONING/ MELTING SPEAKERS CAUSED BY THE MANUFACTURER. THIS IS A SAFETY ISSUE, COULD HAVE CAUSED BOTH AN ELECTRICAL FIRE IN MY VEHICLE (NEAR MY GAS TANK) AND ME TO HAVE GOTTEN IN AN ACCIDENT. PLEASE ISSUE A RECALL BEFORE SOMEONE IS SERIOUSLY HURT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11155639December 3, 2018
WHEELS
MY 2017 MERCEDES BENZ E300 CAR SEEMS TO HAVE SEVERE TIRE RIM BREAKING ISSUE. SO FAR I HAVE HAD TO REPLACE 2 RIM'S ON THIS CAR AND 3 TIRES. I USE THIS CAR FOR COMMUTE TO WORK AND DRIVE ON HIGHWAYS IN CT WHICH ARE IN PRETTY GOOD CONDITION. SO THIS CAR IS NOT GOING OVER ON POTHOLES OR LIKE. HENCE I AM VERY WORRIED ABOUT THE SAFETY OF THE RIMS ON THIS CAR. THE STAFF AT THE DEALERSHIP REPORTED THAT THEY HAVE SEEN OTHER CARS OF THE SAME MODEL COME FOR RIM REPLACEMENTS MUCH MORE FREQUENTLY THAN OTHER MODELS. I HAVE CALLED MERCEDES AND COMPLAINED ABOUT THIS AND HAVE RECEIVED NO RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155393December 1, 2018
AIR BAGS
TAKATA RECALL: THIS RECALL WAS IN JANUARY 2018 AND THE CAR'S AIRBAGS STILL HAVE NOT BEEN REPLACED AND THEY HAVE NO IDEA WHEN THEY CAN REPLACE THEM. THIS IS UN-ACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154346November 27, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HOEHN MOTORS (5475 CAR COUNTRY DR, CARLSBAD, CA 92008, (760) 438-4454) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153932November 26, 2018
FUEL/PROPULSION SYSTEM
GASOLINE ODOR WHEN FILL UP GAS TANK, AND IT STAY SMELL GAS ODOR BADLY UNTIL GAS TANK DROP TO 3/4. THIS IS COMMON ISSUE AS STATED IN REFERENCE TSB NO. P-47-10-63. I CALLED MB AT AT 800-367-6372 BUT THEY REFUSE TO FIX MY CAR UNDER EXTENDED WARRANTY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153558November 24, 2018
AIR BAGS
MY VEHICLES AIRBAGS STILL HAVE NOT BEEN RESOLVED. I RECEIVED A LETTER REGARDING RECALL BUT NO MORE INFORMATION HAS BEEN RECEIVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152501November 19, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE DEALER (MERCEDES-BENZ OF JACKSONVILLE, 10231 ATLANTIC BLVD, JACKSONVILLE, FL 32225, 856-955-5901) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT CONSUMER STATED RECALL REPAIR COMPLETED JAN. 10, 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152648November 19, 2018
FUEL/PROPULSION SYSTEM
WITH A FULL TANK OF GAS, GAS LEAKED OUT OF THE TOP OF THE FUEL TANK WHERE THE FUEL SENDER/FILTER IS LOCATED. THE FUEL WICKED UP THE FOAM WRAPPED AROUND THE SIGNAL/ POWER WIRES, CAME BETWEEN THE ACCESS PANEL SCREWED TO THE FLOOR AND THE FLOOR. THIS IS THE FLOOR DIRECTLY UNDER THE REAR PASSENGER SEAT. THE FUEL SOAKED INTO THE INSULATION BELOW THE REAR PASSENGER SEAT AND THE FOAM SEAT. THIS CONTINUES TO OCCUR AT ALL TIMES UNTIL THE FUEL LEVEL REACHES APPROXIMATELY 3/4 OF A TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152245November 17, 2018
SUSPENSION
I'VE HAD PROBLEMS WITH THESE AIR SUSPENSIONS, IT APPEARS THEY ARE MADE TO FAIL TO MAKE THE OWNER SPEND MONEY EVERY YEAR, I'VE HAD ALL TYPES OF MALFUNCTIONING WITHOUT ANYTHING MAJOR HAPPENING TO THE CAR. I SPENT OVER 2500$ REPLACING THE REAR SUSPENSION AFTER IT SPONTANEOUSLY STARTED MALFUNCTIONING BEING UNEVEN ETC.. AND NOW NOT LONG AFTER THE REAR ONES MESSED UP I'M HAVING PROBLEMS WITH THE FRONT ONES. IT IS TOTALLY UNACCEPTABLE THESE PRODUCTS FUNCTION WITH FRAGILITY AND LEAVE THE OWNER IN A PRECARIOUS POSITION BECAUSE THE CAR WILL LOWER ITSELF TO A HEIGHT WHERE THE CAR IS UNABLE TO DRIVE LEAVING THE DRIVER TO PAY POTENTIAL THOUSANDS OF DOLLARS... AND IF THE ACTUAL PUMP MALFUNCTIONS YOU ARE LOOKING AT AT LEAST 6!GRAND FOR ONE PART. I'VE ALREADY BEEN TAKEN FOR ABOUT 10000 FROM MERCEDES LAST YEAR ALONE.. PLEASE HOLD MERCEDES LIABLE FOR FUTURE REPAIRS TO THESE AIR SUSPENSIONS. ALTHOUGH NOTHING HAS HAPPENED THE FRONT IS MALFUNCTIONING NOW AND I DON'T HAVE THOUSAND TO SHELL OUT AGAIN TO MERCEDES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152075November 16, 2018
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DETERMINED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF SAN JOSE (3000 E CAPITOL EXPRESSWAY, SAN JOSE, CA 95148, (408) 214-3009) WHERE IT WAS DIAGNOSED THAT THE FUSE BOX NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151277November 13, 2018
STEERING, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ E300. AFTER STARTING THE ENGINE, THE MESSAGE "STEERING MALFUNCTION STOP THE VEHICLE" SUDDENLY DISPLAYED AND THE STEERING WHEEL SHOOK AND VIBRATED. THE CONTACT STATED THAT AN UNUSUAL NOISE WAS ALSO PRESENT COMING FROM THE STEERING COLUMN BEFORE THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE WAS RESTARTED, BUT THE FAILURE CONTINUED TO OCCUR. THE VEHICLE WAS TOWED TO MERCEDES OF ORLANDO (810 ORLANDO AVE, ORLANDO, FL), BUT THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. IN ADDITION, WHILE OPERATING THE VEHICLE, THE PASSENGER SIDE HEADLIGHT WOULD SOMETIMES STOP ILLUMINATING. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150390November 9, 2018
ELECTRICAL SYSTEM, SEATS
DRIVER'S HEATED SEAT BURNING?!? I'VE OWNED THIS VEHICLE SINCE LATE MAY OF '18. ON TUES. 11/06/18 AFTER WORK, I STARTED THE CAR AND BEGAN DRIVING HOME. TURNED ON THE HEAT AND THE DRIVER'S HEATED SEAT (IT'S 30 DEGREES AND SNOWING HERE IN MN). I TAKE-OFF AND NOT A MINUTE LATER I SMELL WHAT SEEMS TO BE AN ELECTRICAL FIRE/SMOKE. THERE WAS LIKELY EVEN A WHIFF OF SMOKE PRESENT. THANKFULLY I IMMEDIATELY FIGURED IT WAS UNFORTUNATELY COMING FROM MY CAR AND THAT THE HEATED SEAT WAS LIKELY THE CULPRIT. TURNED IT OFF, PULLED OVER AND NOTICED THE PICS ATTACHED (BURNED HOLE IN LOWER RIGHT OF SEAT IF LOOKING AT IT HEAD-ON). THERE WAS THE MB-TEX CRACK THERE PRIOR. NOW, I WON'T (UNFORTUNATELY) BE USING MY HEATED SEAT ANYTIME SOON, BUT MY QUESTION IS, WHAT NOW? THE WIFE USES HER SIDE ALL THE TIME, NEVER NOTICED ANY ISSUES. PRETTY SCARY/SURPRISING AND DISAPPOINTING ALL AT ONCE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11149463November 5, 2018
AIR BAGS
TAKATA RECALL. I HAVE BEEN COMPLAINING TO MY LOCAL MECEDES BENZ DEALER THAT MY SRS LIGHT IS NOW ON. I FEEL THIS IS PUTTING ME IN A DANGEROUS SITUATION BECAUSE THERE IS A RECALL TO FIX THE AIRBAG. I FEEL MY CAR SHOULD BE A PRIORITY AS ONE OF THE FIRST TO GET FIXED SINCE THE WARNING IS THERE NOW. I FEEL MY LIFE AND THOSE OF MY LOVED ONES ARE UNNECESSARILY BEING PUT IN HARMS WAY WHEN THEY CAN FIX THIS ISSUE IMMEDIATELY. I WANT TAKATA TO ISSUE ME A VOUCHER FOR MY MERCEDES TO BE CHECKED IMMEDIATELY. I KNOW OTHER CARS NEED TO BE CHANGED BUT THEIRS IS NOT DISPLAYING A "WARNING" THAT SOMETHING IS WRONG RIGHT NOW. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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