Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11204992May 1, 2019
SUSPENSION, STRUCTURE:BODY, STEERING, WHEELS
SUSPENSION ISSUES, I JUST PLACED 4 NEW TIRES ON MY CAR IN JUNE OF 2018. ON DEC 28, 2019 MY CAR FELT AS IF SOMEONE WAS UNSCREWING ALL OF MY WHEELS OFF AND I SPENT OUT LOSING CONTROL OF THE VEHICLE. I AM UNABLE TO GET MERCEDES-BENZ USA TO SHARE GROUND CLEARANCE SPECIFICATION FOR MY VEHICLE. MY CAR HAS 100.000 MILES. MBUSA DIRECTED ME TO THE LOCAL DEALER BUT THE DEALER COULDN'T FIND THE SPEC. I WAS TOLD I WOULD RECEIVE A CALL BACK AND NEVER DID. I GOOGLED INFO REGARDING MY ISSUES AND SAW THIS SITE AND WAS LIKE WOW. IT WAS RAINING AND I WAS DOING 60 MILES NOTHING MORE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11205025May 1, 2019
SUSPENSION, WHEELS
I AM NOW OFFICIALLY ON MY 3RD SET OF WHEELS, 16 FLAT TIRES, AND NOW HAD TO REPLACE EVERY SINGLE COMPONENT IN THE AIR SUSPENSION ALMOST 8K INTO THE REPAIRS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205093May 1, 2019
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE
THE CAR ACTIVATED ITS EMERGENCY BRAKING FUNCTION UNEXPECTEDLY. I WAS DRIVING ON A COMMUNITY COLLEGE CAMPUS STREET. NO CARS NO BAGS NO WIND NO ANYTHING AT ABOUT 20-25 MPH. ALL CLEAR AIR TEMP 83 DEGREES F. SUNSHINE. NO ADVERSE CONDITIONS. CAR SUDDENLY SLAMMED ON BRAKES WITHOUT ANY WARNING OR REASON WHATSOEVER. SEATBELT TIGHTENED PER PROCEDURE. FORTUNATELY THERE'S WAS NO ONE BEHIND ME TO REAR END ME. TOOK CAR STRAIGHT TO DEALER. SCANNED FOR CODES. NONE FOUND. CAR IS PERFORMING AS DESIGNED. NO. THERE ARE OTHER DOCUMENTED CASES ON LINE IN THE MERCEDES FORUMS. PLEAS INVESTIGATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204677April 30, 2019
FUEL/PROPULSION SYSTEM
I JUST PURCHASED A USED 2003 MERCEDES-BENZ E55 AMG. UPON DRIVING IT HOME FROM THE STATE WHERE I PURCHASED IT, I SMELLED A STRONG FUEL SMELL. THIS IS STRONG INSIDE THE CABIN AND ALSO OUTSIDE THE CABIN, TO THE POINT THAT OTHERS AROUND THE CAR NOTED THE FUEL SMELL. I CAN SMELL IT WHILE DRIVING AND WHEN THE CAR IS STATIONARY. A GOOGLE SEARCH INDICATED THAT THERE WAS AN INVESTIGATION INTO THIS YEARS AGO AND MBUSA OFFERED AN EXTENDED WARRANTY OF AN ADDITIONAL 5 YEARS BEYOND THE INITIAL 10 YEARS IN LIEU OF HAVING A COURT REQUIRE A FULL RECALL. AFTER, FURTHER INVESTIGATION ON MY PART, I LEARNED THAT IT IS NOT A MATTER OF IF BUT WHEN THIS WILL HAPPEN TO YOUR W211 VEHICLE. I CALLED MY LOCAL MERCEDES-BENZ DEALER AND THEY TOLD ME THAT THE EXTENDED WARRANTY FOR THE FUEL SYSTEM ON MY CAR ENDED LAST YEAR. I DO NOT KNOW WHY THE PREVIOUS OWNER(S) DID NOT TAKE CARE OF THIS PROBLEM. MAYBE THEY DID NOT KNOW ABOUT THE EXTENDED WARRANTY. THIS SHOULD HAVE BEEN A FULL RECALL! THIS IS A HEALTH AND SAFETY HAZARD. I HAVE ASTHMA AND I AM NOW AFRAID TO DRIVE THIS CAR DUE TO THE POTENTIAL HEALTH RISK INVOLVED. MBUSA SHOULD NOT HAVE BEEN ABLE TO WIGGLE OUT OF FAULT ON A VERY POORLY DESIGNED FUEL SYSTEM BY OFFERING THE EXTENDED WARRANTY THAT ONLY GAVE OWNERS A FEW YEARS TO LEARN ABOUT IT AND ALSO GET THE WORK DONE.THE EXTENDED WARRANTY WAS FINALLY OFFERED BY MBUSA IN 2015, ONLY GIVING THE PREVIOUS OWNER OF MY CAR A FEW YEARS TO LEARN ABOUT THE WARRANTY AND GET THE WORK DONE. NOT TO MENTION THAT MY CAR WENT THROUGH SEVERAL OWNERS DURING THAT TIME FRAME. MEANING THAT THE OWNERS DID NOT OWN THE CAR LONG ENOUGH TO DISCOVER THE ISSUE AND FIND OUT ABOUT THE EXTENDED WARRANTY. THERE IS A GOOD CHANCE THESE OWNERS NEVER RECEIVED A LETTER FROM MBUSA ABOUT THE EXTENDED WARRANTY. AS A MATTER OF FACT, MY CAR WAS ACTUALLY IN ITALY WHEN THE EXTENDED WARRANTY WAS ISSUED. IT WAS LATER BROUGHT BACK TO THE US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204889April 30, 2019
STRUCTURE:BODY, VISIBILITY/WIPER
I WAS DRIVING HOME AFTER WORK DURING RUSH HOUR TRAFFIC ONE AFTERNOON AND ALL OF A SUDDEN I HEARD A LOUD BANG I PULLED OVER TO SEE IF A ROCK OR ROAD DEBRIS HAD HIT MY CAR. I COULD NOT FIND ANY SIGNS OF IMPACT. LATER ON I NOTICED THAT THE PANORAMIC ROOF SECTION BETWEEN THE WINDSHIELD AND SUNROOF HAD SHATTERED THERE ARE NO SIGNS OF IMPACT NO ROCK CHIPS, NOTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204298April 29, 2019
SUSPENSION
DESPITE ALL ATTEMPTS, I AM UNABLE TO GET MERCEDES-BENZ USA TO SHARE THE GROUND CLEARANCE SPECIFICATION FOR MY VEHICLE. MY CAR HAS 145,000 MILES. I NEED TO REPLACE FRONT SHOCKS/STRUTS. I NEED THE GROUND CLEARANCE SPEC IN ORDER TO DETERMINE WHETHER TO REPLACE FRONT SPRINGS AT THE SAME TIME. GROUND CLEARANCE IS COMMONLY PUBLISHED AS PART OF TECHNICAL SPECIFICATIONS FOR ALL OTHER CARS. THIS IS THE FIRST CAR I HAVE OWNED FOR WHICH THE GROUND CLEARANCE SPECIFICATION IS NEITHER PUBLISHED NOR AVAILABLE THROUGH OTHER MEANS FROM THE MANUFACTURER. MBUSA FIRST DIRECTED ME TO THE LOCAL DEALER BUT THE DEALER COULDN'T FIND THE SPEC. THEN THEY SAID THAT THEY DID NOT HAVE ACCESS TO THIS SPECIFICATION AND THEY COULDN'T HELP. NEXT, I REACHED OUT TO THE MERCEDES CUSTOMER ASSISTANCE CENTER IN EUROPE. BUT THEY COULDN'T FIND THE SPECIFICATION EITHER. FINALLY, I RECEIVED A PHONE CALL FROM MERCEDES-BENZ USA CUSTOMER ASSISTANCE CENTER. THEY GAVE ME A GROUND CLEARANCE SPECIFICATION THAT IS FAR LOWER THAN THE CLEARANCE ON MY CAR. FOR HIGH-MILEAGE CARS, THE GROUND CLEARANCE SHOULD BE LOWER THAN SPEC, NOT HIGHER. WHEN I STATED THIS, THEY GAVE ME A DIFFERENT HIGHER NUMBER. BOTTOMLINE - UNLESS I HAVE THE TRUE GROUND CLEARANCE SPECIFICATION FOR MY CAR, I CAN'T DETERMINE WHETHER MY CAR'S SUSPENSION IS IN GOOD HEALTH. A TIRED, SAGGING, SUSPENSION COULD LEAD TO SAFETY ISSUES. ON A RELATED NOTE, MERCEDES-BENZ HAS ZERO STOCK WORLDWIDE FOR THE FRONT SPRINGS FOR MY 2013 VEHICLE. THIS IS UNACCEPTABLE FOR A CAR THAT IS ONLY 6 YEARS OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204236April 28, 2019
AIR BAGS
TAKATA RECALL. RECEIVED NOTICE ON 2/18/19, AND MERCEDES INFORMS ME THAT REPLACEMENT AIR BAG WILL NOT BE AVAILABLE UNTIL MAY 2020. GIVEN THAT THE AIR BAG FAILURE MAY RESULT IN SERIOUS INJURY OR DEATH, MERCEDES SHOULD REPLACE IT ASAP, OR DISCONNECT THE POWER TO THE AIR BAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204269April 28, 2019
FUEL/PROPULSION SYSTEM
STRONG SMELL OF GASOLINE INSIDE AND OUTSIDE OF CAR AFTER REFUELING! SEEMS TO LESSEN WHEN THE TANK IS BELOW 3/4 FULL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203842April 26, 2019
AIR BAGS
ACCIDENT IN WHICH VEHICLE WILL BE TOTALED. NO AIR BAGS DEPLOYED. HIT A POLE ON CENTER DIVIDER. MERCEDES ROADSIDE WAS ON SCENE IN MINUTES AND TOWED MY CAR. THEY SAID THE SYSTEM ALERTED THEM TO THE CRASH.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11203617April 25, 2019
VEHICLE SPEED CONTROL
WHEN ACCELERATING HARD, THE CAR LOOSES ALL POWER AND GOES INTO 'LIMP MODE'. THIS IS A EXTREMELY DANGEROUS POSITION TO BE IN. IF YOU'RE ON THE HIGHWAY WITH A CEMENT WALL RIGHT NEXT TO YOU AND EVERYONE IS GOING WELL OVER 80 AND YOU LOOSE ALL POWER, YOU'RE A SITTING DUCK. THERE IS NO WAY TO MAKE IT ACROSS 4-6 LANES TO PULL OVER, TURN OFF THE CAR AND WAIT 20 SECONDS TO RESET AND START AGAIN. I HAVE SEEN MANY COMPLAINTS ON FORUMS AND MERCEDES IS DENYING THE ISSUE. IT'S A WELL KNOWN ISSUE AND NEEDS TO BE RECALLED AND FIXED. THIS ISSUE HAS BEEN GOING ON FOR 4 YEARS NOW AND NO HELP FROM MERCEDES. THIS HAS HAPPENED NUMEROUS TIMES WITH THE FIRST TIME HAPPENING IN 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203704April 25, 2019
SUSPENSION
AIR SUSPENSION LEAKING AND VEHICLE LOWERS IN THE FRONT AFTER BEING PARKED MORE THAN 2 DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203107April 23, 2019
TIRES, TIRES:SIDEWALL
UNDER NORMAL, URBAN DRIVING CONDITIONS ON PAVED ROADS AND HIGHWAYS, WE'VE HAD THREE (3) SIDEWALL FAILURES ON FRONT TIRES. A 2014 MB E350 SPORT SEDAN WITH 18" AMG WHEELS AND CONTINENTAL PROCONTACT 245/40 R18 TIRES. IN EACH CASE, WE NOTICED THE BUBBLED SIDEWALL BEFORE ANY INCIDENT. TIRES HAD 70% TREAD REMAINING WITH APPROX 10,000 MILES. FAILURE OCCURRED ON FRONT TIRES ONLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203190April 23, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIMEFRAME FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). MERCEDES-BENZ OF CUTLER BAY (10701 SW 211 ST, CUTLER BAY, FL 33189, (305) 251-0345) WAS CONTACTED. THE MANUFACTURER WAS ALSO CONTACTED TO ADDRESS PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202710April 21, 2019
ELECTRICAL SYSTEM
ON THE NTIGH OF APRIL 15, 2019, WHILE DRIVING ON A STREET IN ORLANDO, FL, THE WARNING THAT THE DRIVER SIDE LOW BEAM WAS OUT CAME ON. I REPLACED THE BULB THE NEXT DAY BUT THE NEW BULB LASTED ABOUT 20 MINUTES AND THE WARNING CAME ON AGAIN. THINKING I HAD A BAD BULB, ON APRIL 17, 2019, I WENT IN AGAIN TO REPLACE IT. THIS TIME I NOTICED A GOOD QUANTITY OF FRAGMENTS OF DRIED UP WIRE INSULATION INSIDE HEADLIGHT HOUSING AND NOTICED THAT THE 3 WIRES LEADING TO THE BULB WERE BARE. THE WIRES ARE SHORTING OUT, THE NEW BULB DID NOT LAST. I DID A BRIEF INTERNET SEARCH AND CONCLUDED THAT THIS IS A COMMON SAFETY PROBLEM WITH THE E350 AND MERCEDES IS AWARE OF IT. THE WIRING INSULATION IS NOT SUITED FOR THE JOB; IT IS FAILING; IT COULD CAUSE A FIRE OR A CRASH IF BOTH HEADLIGHTS GO OUT AT ONCE! THEREFORE I AM REPORTING THIS ISSUE AND EXPECT TO SEE MERCEDES STEPPING UP AND TAKING OWNERSHIP OF THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197308April 19, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
DISTRONIC WAS IN USE, AND FAILED. ABS LOCKE UP, CAUSING ME TO SKID INTO ANOTHER VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11197339April 19, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E550. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIME FRAME FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). VALLEY IMPORTS (402 40TH ST S, FARGO, ND 58103, 701-277-1777) WAS CONTACTED, BUT WERE UNABLE TO PROVIDE THE REPAIR. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197183April 18, 2019
ENGINE
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ E350. WHILE DRIVING 60 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER AND HAD IT TOWED TO MERCEDES-BENZ OF SEATTLE (2025 AIRPORT WAY S, SEATTLE, WA 98134, (206) 467-9999) WHERE IT WAS DIAGNOSED THAT THE VALVE BODY AND CONDUCTOR PLATE NEEDED TO BE REPAIRED. THE CONTACT SCHEDULED AN APPOINTMENT WITH THE DEALER. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 142,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196820April 16, 2019
FUEL/PROPULSION SYSTEM
MY MERCEDES BENZ 2011 E350 SMELLED LIKE RAW GAS INSIDE THE DRIVERS COMPARTMENT APPARENTLY IT WAS A LEAK FROM THE TOP OF THE GAS TANK, MY DAUGHTERS 2010 C300 ALSO JUST WENT IN FOR THE SAME PROBLEM LEAKING FROM THE GAS TANK AND EVEN SOAKED THE REAR SEAT CUSHION,EVEN THOUGH THEY REPAIRED IT I AM WORRIED THAT IT COULD HAPPEN AGAIN ESPECIALLY IF THE PARTS REPLACED WERE NOT UPDATED, IT SMELLED UP MY GARAGE AND I FEAR IF IT LEAKS AGAIN IT COULD START A FIRE IN MY GARAGE, PLEASE ADVISE. IT APPEARS IT HAPPENS ESPECIALLY WHEN YOU FILL UP THE GAS TANK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196425April 15, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER STATED THAT THE PARTS WERE ON BACKORDER UNTIL 2020. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196475April 15, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE MOTORIZED TRUNK LID SPONTANEOUSLY AND FORCEFULLY CLOSED ON MY HEAD, CUTTING MY FACE, WHILE I WAS LOADING (WITH BOTH HANDS) GROCERIES INTO THE TRUNK. CAR WAS PARKED IN PARKING LOT, ENGINE OFF.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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