Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11318300March 16, 2020
AIR BAGS
I BOUGHT THIS CAR USED FROM MERCEDES BENZ IN MAY 2019, AND DECIDED TO RENT IT ON TURO TO PAY MONTHLY PAYMENTS OF THE LOAN, BUT TURO REJECTED IT AS IT HAS A RECALL ON IT, --------------------------------------------------- MERCEDES-BENZ USA IS RECALLING CERTAIN MY 2010-2017 C-CLASS, GLK-CLASS, SLS-CLASS AND E-CLASS COUPE MERCEDES-BENZ VEHICLES EQUIPPED WITH PASSENGER-SIDE FRONTAL AIRBAGS AFFECTED BY THE DEFECT DECISION OF TK HOLDINGS, INC. ( TAKATA ). UNDER CERTAIN CIRCUMSTANCES DURING A CRASH THAT NECESSITATES FRONTAL AIRBAG DEPLOYMENT, THE DEFECT IN YOUR PASSENGER-SIDE FRONTAL AIRBAG INFLATOR MAY CAUSE THE INFLATOR TO EXPLODE. A PASSENGER-SIDE INFLATOR EXPLOSION DURING DEPLOYMENT COULD RESULT IN METAL FRAGMENTS STRIKING THE FRONT PASSENGER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH. SAFETY RISK: ACCORDING TO TAKATA, IN THE EVENT OF AN INFLATOR EXPLOSION, METAL FRAGMENTS COULD PASS THROUGH THE AIR BAG CUSHION MATERIAL, WHICH MAY RESULT IN INJURY OR DEATH TO VEHICLE OCCUPANTS. REMEDY: AN AUTHORIZED MERCEDES-BENZ DEALER WILL REPLACE THE PASSENGER-SIDE AIRBAG. RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317743March 12, 2020
STEERING, UNKNOWN OR OTHER
WHILE DRIVING THE ONBOARD COMPUTER FAILED RESULTING IN ALL THE WARNING LIGHTS GOING ON AND DISABLING THE POWER STEERING. MY MECHANIC DETERMINED THAT IT WAS DUE TO THE BLIND SPOT SENSORS WHICH ARE LOCATED IN THE REAR BUMPER GOING BAD BECAUSE OF SALT CORROSION. WROTE TO MERCEDES BUT HAVE NOT RECEIVED EVEN A RESPONSE. SEE THE ATTACHED LETTER IN THE DOCUMENTATION SECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317544March 11, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF PALM BEACH LOCATED AT (4000 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409 (561) 609-0902) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317056March 9, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. MERCEDES-BENZ OF OKLAHOMA CITY LOCATED AT (14240 BROADWAY EXTENSION HWY, EDMOND, OK 73013) WAS CONTACTED AND CONFIRMED THAT THE PART WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316866March 8, 2020
FUEL/PROPULSION SYSTEM, SEATS
FUEL PUMP AND SENDING UNIT IS CRACKED CAUSING FUEL VAPOR TO ENTER CABIN. ALSO DRIVER SEAT HEATER IS OVER HEATING CAUSING CONSIDERABLE DISCOMFORT AND CANNOT BE USED. WHEN I STARTED TO RESEARCH THESE ISSUES I FOUND NUMEROUS OTHER COMPLAINTS FOR THE SAME PROBLEMS HAD BEEN PREVIOUSLY REPORTED BUT I HAVE NOT RECEIVED A RECALL NOTICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316713March 7, 2020
AIR BAGS
NOT YET REPLACED - RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316553March 6, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER, MERCEDES-BENZ OF CHANDLER 7450 W ORCHID LN, CHANDLER, AZ 85226 WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316551March 6, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I PURCHASED THIS VEHICLE IN JANUARY 2020. AT FIRST, THE FUEL FILLER DOOR WOULD NOT STAY CLOSED ONCE I OPENED IT TO PUMP GAS. EVERY TIME I WOULD CLOSE IT, IT WOULD POP BACK OPEN. I WOULD HAVE TO CLOSE IT ABOUT 10 TIMES BEFORE IT WOULD STAY CLOSED. THEN, I WENT TO PUMP GAS AND THE FUEL FILLER DOOR WOULD NOT OPEN ALTHOUGH THE VEHICLE WAS UNLOCKED. PEOPLE EXPECT BETTER QUALITY FROM SUCH AN EXPENSIVE BRAND. MERCEDES BENZ NEEDS TO ADDRESS THIS WIDESPREAD ISSUE WITH THE FUEL FILLER DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315592March 2, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 MERCEDES BENZ E350. THE CONTACT STATED THAT THE WIRING HARNESS IN THE TRUNK OF THE VEHICLE WAS DEFECTIVE. THE DEFECT CAUSED THE TRUNK LID TO NOT OPEN. THE VEHICLE WAS TAKEN TO MERCEDES BENZ OF ANN ARBOR (570 AUTO MALL DR, ANN ARBOR, MI 4810 WHERE IT WAS DETERMINED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. VIN UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315492March 1, 2020
FUEL/PROPULSION SYSTEM
PROBLEM: CAR LEAKS FUEL TO THE GROUND NEAR THE REAR EXHAUST PART OF THE CAR WHEN GAS TANK FILLED PAST 3/4 FULL OF A TANK. CAR LEAKS FUEL, AND SMELLS EXCESSIVELY LIKE GASOLINE INSIDE, AND OUTSIDE OF THE CAR. THIS COULD BE A POTENTIAL HEALTH RISK DUE TO THE FUMES OF THE GASOLINE, AND GASOLINE LEAKING. THE PROBLEM COULD BE A SAFETY ISSUE DUE TO GASOLINE POTENTIALLY LEAKING ON THE EXHAUST, AND IGNITING. THE CAR ALSO WILL NOT PASS EMISSIONS DUE TO EVAPORATION LEAK CHECK ENGINE CODES. THIS HAPPENS EVERY TIME A GAS FILL UP MORE THAN 3/4 OF A TANK OF FUEL. I HAVE PICTURES OF THE FUEL LEAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312226February 29, 2020
AIR BAGS
I RECEIVED AIRBAG RECALL NOTICE ONE YEAR AGO IN FEBRUARY 2019 AND AFTER CALLING THE MERCEDES BENZ DEALERSHIP THREE TIMES, HAVE BEEN TOLD THAT THE NEW PARTS ARE NOT AVAILABLE. THE MB DEALERSHIP IS UNABLE TO REMEDY THE SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312130February 28, 2020
ELECTRICAL SYSTEM, ENGINE, WHEELS
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ E-300. THE CONTACT STATED THAT WHILE DRIVING AT 80 MPH, THE VEHICLE VIBRATED UNCONTROLLABLY. THE CONTACT ALSO STATED THAT THE VEHICLE EXPERIENCED UNKNOWN ELECTRICAL AND ENGINE FAILURES. ON NUMEROUS OCCASIONS THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF SEATTLE LOCATED AT (2025 AIRPORT WAY S, SEATTLE, WA 98134) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT WAS ALSO CONCERNED THAT THERE WAS CARBON MONOXIDE LEAKING INTO THE VEHICLE AFTER THE CONTACT WAS DIAGNOSED WITH CARBON MONOXIDE POISONING. THE VEHICLE WAS TAKEN TO THE SAME DEALER FOR ANOTHER DIAGNOSTIC TEST TO BE PERFORMED. WHILE INSPECTING THE VEHICLE, THE TWO FRONT TIRES EXPERIENCED BLOWOUTS. THE MANUFACTURER WAS NOTIFIED ON NUMEROUS OCCASIONS OF THE FAILURES BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310254February 26, 2020
AIR BAGS
2012 MERCEDES BENZ 350E. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311616February 26, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
THE BLIND SPOT ASSIST (BSA) SYSTEM IS MALFUNCTIONING AND CAUSES INTERMITTENT PROBLEMS TO THE HEADLIGHTS MALFUNCTIONING DURING DRIVING OR DASHBOARD MESSAGES FLASHING WHILE DRIVING. THIS PROBLEM IS WIDELY REPORTED ON MERCEDES E350 4MATIC CARS ACROSS MULTI YEAR MODELS. MERCEDES IS UNWILLING TO SHARE DATA OF THIS SYSTEMIC FAILURES. THIS SHOULD BE A RECALL FOR DEFECTIVE BSA SYSTEM COMPONENTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311633February 26, 2020
WHEELS
2ND RIM TO CRACK UNDER NORMAL USE [IN FL, NOT THE NORTH EAST WITH POTHOLES] MERCEDES MECHANIC TOLD US THAT THEY NEVER SHOULD HAVE MOUNTED LOW PROFILE TIRES ON THIS RIM. THE TIRES DO NOT OFFER ENOUGH PROTECTION FOR THE RIM FROM NORMAL DRIVING HAZARDS. THIS SHOULD BE A RECALL ITEM AS A CRACKED RIM CAUSES FLATS, AT HIGH SPEED THAT CAN BE DEADLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311354February 25, 2020
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2009 MERCEDES BENZ E350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH THE VEHICLE CRASHED INTO A SECOND VEHICLE. DURING THE CRASH THE FRONT END WAS SEVERELY DAMAGED BUT THE AIR BAGS DID NOT DEPLOY. IN ADDITION THE FRONT DRIVER SIDE SEAT BELT MALFUNCTIONED CAUSING THE DRIVER TO MAKE CONTACT WITH THE STEERING WHEEL. THE DRIVER SUSTAINED INJURIES TO THE UPPER TORSO AND CHEST PAINS WHICH REQUIRED MEDICAL TREATMENT. INJURIES TO THE SECOND VEHICLE WAS UNKNOWN. A POLICE REPORT WAS TAKEN AT THE SCENE AND THE VEHICLE WAS TOWED AWAY. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 26,370.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11311029February 24, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, SEAT BELTS
THE VECHILE HAS A VERY STRONG SMELL OF FUEL TBAT I MAY BELIEVE IS BUILDING UP AS IT LEAKS IN THE UNDERCARRIAGE OF THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311093February 24, 2020
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ E350W. CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE DRIVER SIDE AIRBAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO (MERCEDES-BENZ OF WEST HOUSTON 1025 HIGHWAY 6 N, HOUSTON, TX 77079, (281) 492-5800) WHERE IT WAS DIAGNOSED AND IT WAS DETERMINED THAT THE DRIVER AIRBAG GASKET SEAL, CABLE CONNECTOR WIRING HARNESS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 17V177000 (ELECTRIL SYSTEM) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATION 41,166.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311126February 24, 2020
ENGINE
TL* THE CONTACT OWNS A 2008 MERCEDES BENZ E350W. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS THE CAMSHAFT FAILED. THE VEHICLE WAS TAKEN TO SEVERAL INDEPENDENT MECHANICS WHO WERE UNABLE TO REPAIR THE VEHICLE. A DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT DUE TO THE FAILURE, THE VEHICLE WOULD BE UNABLE TO PASS THE SMOG TEST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311215February 24, 2020
FUEL/PROPULSION SYSTEM
SMELL STRONG ODOR OF GASOLINE AFTER FILLING GAS TANK OVER PAST SEVERAL MONTHS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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