Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10546494October 2, 2013
FUEL SYSTEM, GASOLINE
MY CAR SMELL OF GAS FUMES WHEN I FILL UP UNTIL IT EMPTIES TO 3/4 FULL. ONLINE RESEARCH HAS SHOWN ME THAT MANY OTHER MB OWNERS HAVE THE SAME PROBLEM. THE MB GAS SENDING UNITS ARE LEAKING UNDER THE BACK SEAT. THERE WAS A RECALL FOR 2003 TO 2006 MODELS BUT NOT 2007 ALTHOUGH MANY 2007 MODELS HAVE THE SAME PROBLEM. I WENT TO MERCEDES-BENZ OF BEVERLY HILLS AND THEY WOULD NOT CORRECT THE PROBLEM. I TOLD THEM I FELT THAT THIS IS AN EMISSIONS PROBLEM AND A DEFECT BY MB AND I SHOULD NOT BE HELD LIABLE TO PAY FOR THEIR DEFECT. PLEASE HELP ME TO GET MB TO CORRECT THIS PROBLEM AS IT IS A SAFETY AND EMISSIONS ISSUE AND THEY ARE TO BLAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546579October 2, 2013
FUEL SYSTEM, GASOLINE
REF: NHTSA ACTION# PE12001 STARTED TO SMELL GAS INSIDE CAR WHILE DRIVING. WASN'T SURE WHERE IT WAS COMING FROM. ALSO NOTICED STRONG SMELL FROM OUTSIDE THE CAR. NEXT MORNING DROVE THE CAR AGAIN BUT SMELL ONLY CAME BACK AFTER DRIVING FOR SHORT PERIOD. I ALSO STARTED TO SEE A PATTERN ON HOT DAYS, NOT SURE IF RELATED BUT WAS THINKING IT WAS ONLY ON HOT DAY AND WHEN TANK IS FULL. AT THIS POINT I'M UNSURE AS I KNOW GET THE GAS SMELL RANDOMLY EVEN WHEN GAS TANK IS NOT FULL AND NON WARM DAYS. CAR IS BECOMING A WORRY TO DRIVE AND WILL NOR PUT ANY OF MY FAMILY IN IT. SMELL IS OBNOXIOUSLY STRONG AT TIME ON INSIDE OF CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546190September 30, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 MERCEDES E350. THE CONTACT STATED THAT AFTER ENTERING THE VEHICLE, THE CONTACT SMELLED FUEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE IT WAS STATED THE FUEL UNIT AND FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546256September 30, 2013
FUEL SYSTEM, GASOLINE
STRONG SMELL OF GAS IN MY GARAGE AFTER FILLING UP WITH FUEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545627September 27, 2013
FUEL SYSTEM, GASOLINE
AFTER FILLING THE CAR UP WITH GASOLINE, THERE IS A STRONG ODOR OF GAS IN THE CABIN TO THE POINT WHERE THE WINDOWS HAVE TO BE OPEN TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545451September 26, 2013
FUEL SYSTEM, GASOLINE
LOCAL CAR DEALERSHIP SERVICE REPORTED THAT OUR VEHICLE WAS LEAKING FUEL. THIS CONVERSATION OCCURRED THROUGH MY WIFE (HER CAR), VIA TELEPHONE, AND WHEN I ASKED "WHY" I RECEIVED THE ANSWER "NORMAL WEAR AND TEAR." THE SERVICE WRITE-UP INDICATES THAT BOTH FUEL SENDERS REQUIRED REPLACEMENT, AT A COST OF APPROX. $1200, WHICH WAS PERFORMED. I BELIEVE THIS IS SIMPLY ANOTHER INSTANCE WHERE THE FUEL SENDING UNITS ON A MERCEDES E350 W211 CHASSIS ARE LEAKING FUEL, CREATING AN EXTREMELY HAZARDOUS CONDITION. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545375September 25, 2013
POWER TRAIN
I WAS DRIVING MY VEHICLE WHEN SUDDENLY THE VEHICLE BEGAN TO STOP AND THE TRANSMISSION APPEARED TO BE FROZEN. AS I PUT MY FOOT ON THE ACCELERATOR THE CAR WOULD INCREASE SPEED THEN IT WOULD AGAIN SLOW DOWN. WHEN I PULLED OVER I WAS ABLE TO SWITCH OFF THE IGNITION AND RESTART THE ENGINE AND RESUME DRIVING. ONCE I GOT TO MY DESTINATION I WAS ABLE TO PUT THE CAR IN REVERSE WITH NO PROBLEM. WHEN I GOT READY TO TRAVEL BACK HOME I BEGAN TO EXPERIENCE THE SAME PROBLEM. HOWEVER, I WAS NOW ABLE TO ONLY DRIVE THE CAR USING MANUAL SHIFT OR DRIVE IN 1ST OR 2ND GEAR AT 20 TO 30 MPH. I HAD THE CAR EVALUATED BY MERCEDES IN ATLANTA AND WAS TOLD THERE WAS SOME PROBLEM WITH SOME TYPE OF TRANSMISSION PUMP AND THAT I WILL NEED A NEW TRANSMISSION. MY CAR HAS BEEN MAINTAINED BY MERCEDES SINCE I PURCHASED THIS VEHICLE. I HAVE NEVER HAD ANY TROUBLE WITH PREVIOUS CARS THAT I HAVE DRIVEN FOR 10 PLUS YEARS. PLEASE INVESTIGATE THIS MATTER FOR I WAS TOLD THIS IS NOT UNUSUAL FOR THIS VEHICLE. A NEW TRANSMISSION WILL COST ME $6500. I CAN BUY ANOTHER CAR FOR THAT PRICE. I DID HAVE AN EXTENDED WARRANTY BUT IT HAS NOW EXPIRED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545067September 23, 2013
FUEL/PROPULSION SYSTEM
VERY STRONG FUEL ODOR IN CABIN OF CAR AFTER REFUELING. FUEL SMELL IS SO STRONG THAT IT CAUSES YOU DIZZINESS WHILE DRIVING UNLESS WINDOWS ARE OPEN. JUST STARTED THE LAST TIME I FILLED UP. THERE MUST BE A RECALL ON THIS BUT CAN'T FIND ONE. I HAVE NEVER HEARD OF SUCH A PROBLEM WITH A VEHICLE. THIS SEEMS VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544998September 23, 2013
FUEL/PROPULSION SYSTEM
STARTED TO SMELL GAS FUMES IN THE GARAGE AFTER DRIVING. CONDITION WORSENED QUICKLY WITHIN WEEKS AND FILLED MY GARAGE WITH FUMES WHERE MY HOME WATER HEATER IS PLACED. DID RESEARCH SAW THERE WAS A RECALL FOR THE FUEL SENDING UNIT FUEL LEAKS OUT OF THE SENDING UNIT AND COMPLAINTS THAT MB REPLACED THE UNIT WITH THE SAME FAULTY UNIT SO THE CONDITION WILL REAPPEAR....VERY DANGEROUS. THIS CAUSES FAULT CODES, THE ENGINE DOES NOT GET GASOLINE AND SPUTTERS AND CUTS OUT. I HAD TO MOVE THE CAR OUTSIDE BECAUSE OF THE FIRE/EXPLOSION POTENTIAL. TOOK CAR TO DEALERSHIP, THEY ADVISED THE RECALL HAD BEEN PERFORMED ONCE ALREADY AND WOULD LOOK AT THE CAR. DEALER SENT THIS EMAIL QOUTE UNQOUTE: "BOTH SENDER UNITS FOR THE FUEL SYSTEM ARE BOTH LEAKING FROM WHERE IT EXITS THE TANK. THEY REQUIRE REPLACING THIS IS VERY DANGEROUS IF NEGLECTED. PARTS AND LABOR IS $1946.08 PARTS ARE SPECIAL ORDER AND I CAN HAVE THE VEHICLE DONE WEDNESDAY. PLEASE EMAIL ME BACK SO WE CAN GET THE CAR BACK TO YOU AS SOON AS POSSIBLE." OBVIOUSLY, NO MENTION OF RECALL OR THE ABILITY TO WORK WITH ME. HERE IS MY RESPONSE: MB RECALL CAMPAIGN #2008-020001 FROM 2008.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544872September 22, 2013
FUEL/PROPULSION SYSTEM
AFTER FILLING UP THE VEHICLE, STRONG SMELL OF GASOLINE ODOR INSIDE AND OUTSIDE OF VEHICLE. ALSO, THE WHOLE GARAGE SMELLS LIKE GASOLINE. DID NOT SEE ANY LEAKS UNDER THE CAR OR IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544788September 21, 2013
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
AFTER I FINISHED PUMPING FUEL MY PASSENGER IN THE BACK SMELLED GASOLINE. I HAD JUST PUT FUEL SO I PULLED OVER AND NOTICED MY REAR PASSENGER WHEEL WELL WAS SOAKED WITH GASOLINE. I JUST DON'T UNDERSTAND HOW THIS CAN BE NORMAL WEAR AND TEAR. SEEMS THERE IS A HOLE NEAR WHERE THE GAS ENTERS THE PIPE THAT GOES DOWN TO THE GAS TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544517September 19, 2013
FUEL SYSTEM, GASOLINE
LEAKING FUEL FROM TOP OF DRIVERS SIDE TANK. FLOW OF FUEL ALLOWS IT TO COME IN CONTACT WITH HOT EXHAUST SYSTEM. FIRE RISK VERY POSSIBLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544276September 18, 2013
FUEL SYSTEM, GASOLINE
PARKED IN GARAGE. EVERY MORNING I WOULD SMELL STRONG GAS ODOR. TOLD BY JACKSON AUTOMOTIVE THE GAS TANK WAS LEAKING. ASKED THEM IF GAS TANKS SHOULD GO BAD AND THEY SAID NO. THEY SHOULD LAST A LIFETIME. THEY CHARGED ME $1922.31 TO REPLACE AND $41.08 FOR GAS THEY PUT IN NEW TANK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544161September 17, 2013
FUEL SYSTEM, GASOLINE
AFTER FILLING UP GAS TANK THERE IS A STRONG ODOR OF GAS IN THE GARAGE. THIS GOES AWAY AFTER 50-100 MILES ON THE TANK OF GAS. I HAVE NOT NOTICED ANY GAS LEAKING ON THE GARAGE, JUST THE ODOR. IT SEEMS STRONGER ON THE DRIVER SIDE OF THE CAR. ODOR RECURS AFTER EACH FILL UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543847September 16, 2013
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT, STRUCTURE
I WAS DRIVING DOWN THE ROAD ON LAYTON AVE AND 43RD STREET, AND OUT OF NOWHERE THE HEADRESTS OF THE VEHICLE EXPLODED, PUSHING MY NECK FORWARD. GRANTED I WENT OVER A HOLE NOT THAT BIG, BUT THE EXPLOSION WAS SO DRASTIC THAT IT PUSHED MY SEAT FORWARD AND MY NECK IS NOW SORE AND TENDER FROM THE IMPACT. I AM REALLY SCARE NOW THAT THIS CAN HAPPEN ANYWHERE. I CALLED MERCEDES BENZ DEALERSHIP AND THEY SAID THAT THEY WANT ME TO BRING THE CAR SO THE CAN RESET THE SYSTEM. I DON'T LIKE THAT IDEA, BECAUSE I GOT THIS CAR BRAND NEW AND NOW THE VALUE REALLY CHANGE. I DON'T FEEL SAFE IN IT ANYMORE. I DON'T THINK MERCEDES IS WILLING TO TAKE THE CAR BACK EITHER. SHOULD I FOLLOW A LAWSUIT? I HAVE 5 MONTHS LEFT ON THIS LEASE BUT ANYTHING CAN HAPPEN WITH THIS CAR NOW SINCE ALREADY SHOWED SOME MALFUNCTION. HEADRESTS ARE SUPPOSED TO POPPED OUT ONLY IF YOU ARE REAR ENDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543560September 14, 2013
FUEL SYSTEM, GASOLINE
AFTER FILLING UP THE FUEL TANK NOTICED A VERY STRONG GAS SMELL COMING FROM THE CAR. THERE WERE NO VISIBLE LEAKS IN THE GROUND OUR UNDER THE CAR. CONTINUED TO DRIVE CAR AND AS FUEL LEVEL DROPPED THE SMELL WENT AWAY. FILLED UP FOR SECOND TIME AND SMELL WAS BACK AGAIN. BEGAN RESEARCH INTO THE ISSUE AND DISCOVERED THERE WERE 533 OFFICIALLY REPORTED COMPLAINTS AND A LOT MORE UN-REPORTED. SPOKE WITH [XXX] (SERVICE MANAGER) AND MERCEDES BENZ OF PLANO TEXAS AND HE INFORMED ME THEY ARE AWARE OF THIS ISSUE BUT WILL NOT PROVIDE ANY ASSISTANCE. NATHAN RECOMMENDED I CALL THE MERCEDES BENZ USA CUSTOMER SUPPORT NUMBER AND DISCUSS IT WITH THEM. I DID THIS AS [XXX] REQUESTED AND I WAS TOLD BY CUSTOMER SERVICE THAT I NEED TO HAVE THE MERCEDES DEALER OFFICIALLY DIAGNOSE THE GAS SMELL ISSUE BEFORE THEY COULD PROVIDE ANY ASSISTANCE. CUSTOMER SERVICE RECOMMENDED THAT I PAY THE DEALER THE $90 DIAGNOSTIC FEE AND THEN SUBMIT THE PAPERWORK TO CUSTOMER SERVICE. ONCE THAT IS COMPLETE MERCEDES BENZ USA WOULD DECIDE WHETHER OR NOT THEY WERE GOING TO PROVIDE ANY ASSISTANCE AND FIX THE ISSUE. (THIS PROCESS SEEMS BACKWARDS) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543260September 12, 2013
FUEL SYSTEM, GASOLINE
I BOUGHT THE CAR, GREAT CAR BUT CAR SMELLED OF GASOLINE BADLY, LIFTED THE BACK SEAT AND WAS DRENCHED IN GASOLINE, BROUGHT TO THE DEALER IN WEST PALM BEACH, THEY CHANGED OUT A BUNCH OF PARTS OVER 2500$ IN REPAIRS, AND ALL WAS WELL, THANK GOD BECAUSE A HAVE AN INFANT AND HE SHOULD NOT BE SUBJECTED TO THOSE AWFUL DANGEROUS FUMES, ALL WAS GOOD, THEN A FEW MONTHS LATER IN NOVEMBER 2012 HAPPENING AGAIN AND BOTH FUEL SENDERS HAD TO BE CHANGED AGAIN, THANK GOD WAS UNDER DEALERSHIP WARRANTY, MERCEDES NEEDS TO STEP UP AND SEE THAT THIS IS A DEFECT FROM THE MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543266September 12, 2013
ENGINE
WHEN YOU START UP THE CAR THERE IS A LOUD TAPPING/RATTLING NOISE SOUND. YOU CAN ALSO HEAR THIS NOISE WHILE IDLING IN TRAFFIC. IF I STOP AT A TRAFFIC LIGHT THE NOISE APPEARED TO GET LOUDER. I TOOK THE CAR TO THE DEALER AND WAS TOLD BY THE SERVICE MANAGER THAT M BENZ HAS RECTIFIED THE PROBLEM IN THE ENGINE BY PUTTING INSULATION. I HAVE ALSO SPOKEN TO OTHER OWNERS WHO HAD TO REBUILD THE ENTIRE MOTOR IN ODOR TO STOP THE NOISE. AS A CONSUMER, I AM ASKING FOR YOUR HELP BECAUSE I AM NOT SURE WHAT IS WRONG WITH THIS CAR AS IT GIVES OFF AN ODOR AND I AM NOT SURE IF THE FUEL INJECTORS ARE LEAKING. PLEASE HELP AS I DO NOT WANT TO PUT MYSELF OR MY FAMILY IN DANGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543361September 12, 2013
FUEL SYSTEM, GASOLINE
THIS CAR HAS EVERLASTING GASOLINE SMELL. THIS SMELL IS VERY EVIDENT AND PERSISTENT INSIDE THE CLOSED SPACES LIKE THE GARAGE NOT TO MENTION IN AND AROUND THE CAR, INSIDE AND OUT, PRETTY MUCH ALL OVER THE SMELL. THE SMELL IS SO PUNGENT THAT YOU CAN SMELL INSIDE THE MOVING CAR THROUGHOUT THE DRIVE, REGARDLESS OF THE LENGTH OR TIME OF THE DRIVE, CAUSING CONSTANT HEADACHE. THE SMELL IS EVEN MORE POIGNANT WHEN THE GAS TANK IS FILLED FULL TANK OF GAS, WHICH CAUSES EVEN GREATER HEADACHE DETERRING THE ABILITY TO DRIVE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543148September 11, 2013
FUEL SYSTEM, GASOLINE
AFTER EACH VISIT TO THE GAS STATION TO FILL UP WITH FUEL HAVE HEAVY ODOR OF FUEL AROUND ENTIRE CAR. ESPECIALLY WHEN PARKED IN GARAGE OVERNIGHT AND ENTIRE GARAGE SMELLS OF GAS. NOW HAVE TO PARK CAR OUTSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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