Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10947716January 26, 2017
AIR BAGS
I HEARD THERE IS A RECALL ON MY E350 MERCEDES AIR BAGS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947759January 26, 2017
AIR BAGS
I HEARD THAT MY VEHICLE HAS A RECALL ON ALL THE AIRBAGS WITH THE E350 MERCEDES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947642January 25, 2017
AIR BAGS, SEAT BELTS, SERVICE BRAKES
MY VEHICLE WAS MOVING THRU INTERSECTION WHEN ANOTHER VEHICLE RAN A RED LIGHT. I HIT THE BRAKES, BUT STILL CRASHED INTO SIDE OF OTHER VEHICLE AT 20-25 MPH. MY VEHICLE HAD FRONT END DAMAGE AND WAS A TOTAL LOSS. I WAS WEARING A SEAT BELT, BUT IT DID NOT HOLD ME TO THE SEAT. I HIT THE STEERING WHEEL WITH MY CHEST AND HAD TO GO TO HOSPITAL FOR X-RAYS. ALSO, THE STEERING WHEEL AIR BAG DID NOT DEPLOY. THE DEALER SAID I WAS NOT GOING FAST ENOUGH TO DEPLOY AIR BAG. THAT IS NOT TRUE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10946638January 20, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ E350. WHEN THE VEHICLE WAS PARKED FOR ANY LENGTH OF TIME, THE REAR PASSENGER SIDE WAS LOW AND A "TOO LOW" EMERGENCY INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A MECHANIC AND WAS NOT DETERMINED TO BE PART INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V264000 (SUSPENSION). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946250January 18, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E350C. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDIES WERE STILL NOT AVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945397January 15, 2017
VEHICLE SPEED CONTROL
WHILE PARALLEL PARKING IN FRONT OF A SMALL RESTAURANT IN A LARGE NORTH TEXAS CITY THE VEHICLE QUICKLY ACCELERATED BACKWARDS AT A HIGH SPEED BACKWARDS, CLIMBING OVER A SIDEWALK CURB AN THEN CLIMBED OVER A NEARLY 3 FOOT HIGH RETAINING WALL. THE REAR END OF THE CAR RESTED ON TOP OF THE RETAINING WALL. IF THE RETAINING WALL BETWEEN THE SIDE WALK AND THE RESTAURANT HAD NOT STOPPED THE VEHICLE IT WOULD HAVE LIKELY CONTINUED TO PICK UP SPEED AND GONE THROUGH THE RESTAURANT. MAY HAVE BEEN THE CRUISE CONTROL MECHANISM OR RELATED ACCELERATION SYSTEM.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10945169January 13, 2017
AIR BAGS
TAKATA RECAL MERCEDES NEVER CONTACTED ME AGAIN FOR A REPLACEMENT. IT HAS BEEN HALF A YEAR SINCE I RECEIVED THE NOTIFICATION OF THIS RECALL. REMEDY NOT READY IS ALWAYS THE EXCUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945206January 13, 2017
FUEL/PROPULSION SYSTEM
PUNGENT FUEL ODOR AFTER FILLING UP GAS TANK. THE SMELL IS SO STRONG THAT IT CAUSES DRIVERS NAUSEA, HEADACHES, AND DIZZINESS. LOCAL DEALER (RBM OF ALPHARETTA) STATES: "MY TECH FOUND THE FUEL SENDING UNIT SEALING RING TO BE CRACKED AND LEAKING WHEN HE PULLED UP THE BACK SEAT. THEN HE GOT THE VEHICLE UP IN THE AIR AN COULD SEE FUEL RESIDUE ON THE BACK SIDE OF THE FUEL TANK THAT HAD DRIPPED DOWN FROM THE TOP. THE SOLUTION FOR REPAIR IS TO REPLACE THE FUEL TANK ASSEMBLY, REASON FOR THIS IS YOUR VEHICLE IS A PZEV OR PARTIAL ZERO EMISSIONS VEHICLE. THE FUEL TANK AND SENDING UNIT ARE SEALED FROM THE FACTORY FOR ZERO EMISSION STANDARDS. WHEN YOU ARRIVED THIS MORNING I REVIEWED THE VMI FOR YOUR CAR TO SHOW YOU IT WAS NOT PART OF THE WARRANTY EXTENSION FOR THE FUEL TANK YOU SPOKE OF. I STILL RAN COVERAGE FOR YOUR VEHICLE TO SEE IF MERCEDES WOULD COVER THE REPAIR BUT IT IS OUTSIDE THE WARRANTY PERIOD FOR THIS REPAIR." I'M NOT SURE OF THE INTEGRITY OF MERCEDES-BENZ, BUT I WILL SOON FIND OUT. THIS IS OBVIOUSLY THE EXACT SAME PROBLEM EXPERIENCED ON THE VEHICLES UNDER THE WARRANTY EXTENSION ISSUED BY MBZ, BUT SINCE MY VEHICLE WAS ORIGINALLY PURCHASED IN CALIFORNIA (PZEV), THEY ARE DENYING THE CLAIM. I'M ASSUMING THIS IS DUE TO THE FACT THAT THE REPAIR COST IS MUCH MORE SIGNIFICANT THAN THE TRADITIONAL (NON-PZEV) DESIGN. THE PZEV VEHICLES NEED THE ENTIRE FUEL TANK REPLACED VERSUS THE SIMPLER (AND LESS EXPENSIVE) FUEL SENDING UNIT FOR THE NON-PZEV CARS. OTHERWISE, THIS IS THE EXACT SAME PROBLEM...ONLY A DIFFERENT FIX. THIS IS A SIGNIFICANT SAFETY ISSUE ADMITTED BY MY SERVICE ADVISOR. HE STATED, THAT THE CAR IS DANGEROUS TO DRIVE IN THE CURRENT STATE. I AM CURRENTLY ESCALATING WITH MBZ LEADERSHIP AND HOPING THEY WILL HOLD INTEGRITY AS A BUSINESS AND DO THE RIGHT THING AND FIX IT UNDER THIS EXTENDED WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944195January 10, 2017
POWER TRAIN
THE AUTOMATIC TRANSMISSION WOULD NOT SHIFT PROPERLY. VERY DANGEROUS. IT IS A SEVEN SPEED AUTOMATIC TRANSMISSION BUT SEEMED TO STAY IN A HIGH GEAR SO THE VEHICLE DID NOT ACCELERATE. IT WOULD NOT GO INTO REVERSE. IT OCCURRED ON A MAJOR HIGHWAY. THE ME DEALER SAID THE REPAIR WILL BE ABOUT $2300 THIS SHOULD BE A RECALL. SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939408January 9, 2017
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
2008 MERCEDES BENZ 350E. CONSUMER WRITES IN REGARDS TO VEHICLE SEAT HEATER UNIT- EXCESSIVE HEAT BURNS HOLE IN DRIVER SEAT. *SMD THE CONSUMER STATED HIS WIFE NOTICED A STRONG BURNED SMELL AND EXCESSIVE HEAT EMANATING FROM THE BACK LEFT SIDE OF HER SEAT. SHE WAS FORCED TO MANEUVER OFF THE HIGHWAY. UPON EXITING THE VEHICLE, SHE NOTICED A HOLE SIZE OF A HALF DOLLAR IN THE SEAT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940275January 7, 2017
SUSPENSION
MY REAR SUSPENSION HAS BEEN DROPPING OVERNIGHT FOR THE LAST 2 YEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938962January 1, 2017
VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE SUNROOF FOR MY 2017 MERCEDES E300 JUST SPONTANEOUSLY SHATTERED WHILE DRIVING. I WAS DRIVING STRAIGHT AHEAD AROUND 50 MPH ON A HIGHWAY ON A RAINY DAY, WITH NO ONE IMMEDIATELY IN FRONT OF ME WHEN I HEAR A LOUD NOISE THAT STARTLED ME. I DIDN'T KNOW WHAT HAD HAPPENED UNTIL I HEARD WIND NOISE FROM OUTSIDE AND REALIZED THE SUNROOF HAD SHATTERED. ONCE I WAS ABLE TO SAFELY PULL OVER, I REALIZED THAT THE THERE WAS A HUGE HOLE IN MY SUNROOF AND IT SEEMED TO HAVE ORIGINATE FROM INSIDE, AS THE GLASS WAS PUSHED OUTWARD. WITH NO CARS IN FRONT OF ME, DRIVING ON A STRETCH OF HIGHWAY WITH NO OVERPASS, I SUSPECT THAT THE GLASS OR CAR HAD A DEFECT AND SHATTERED ON ITS OWN. IT WAS A SCARY INCIDENT THAT COULD HAVE BEEN MUCH WORSE. FORTUNATELY, NO ONE WAS INJURED. THE CAUSE FOR THE INCIDENT IS UNKNOWN SINCE THERE WERE NO ROCKS OR OTHER FOREIGN OBJECT THAT WAS NEAR THAT COULD HAVE SPECIFICALLY HIT THE SUNROOF WITH DOING NO OTHER DAMAGE TO THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937567December 27, 2016
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
THE FUEL GAUGE HAS BECOME INCONSISTENT DURING THE PAST FEW MONTHS. THE FUEL LEVELS RUN UP AND DOWN AND NEVER GO BELOW THE HALF WAY MARK. WAS DRIVING ON THE FREEWAY YESTERDAY AND THE CAR COMPLETELY RAN OUT OF GAS. NO WARNING OR INDICATION OF LOW GAS LEVELS. HAD ACTUALLY SHOW 231 MILES REMAINING. I WAS ABLE TO PULL OVER AND GET ASSISTANCE. HOWEVER, COULD HAVE BEEN VERY DANGEROUS HAD IT NOT BEEN THE DAY AFTER CHRISTMAS AND NO ONE ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937563December 27, 2016
SEATS
THE DRIVER SIDE SEAT HEATER WHEN TURNED ON HAS BEGUN TO BURN THROUGH THE SEAT ITSELF CAUSING A HOLE THE SIZE OF NOW A NICKEL (LOWER LEFT HAND SIDE OF THE SEAT). HAPPENED JUST BEFORE THANKSGIVING AND AGAIN WHEN MY WIFE WAS DRIVING THE CAR AND FORGOT THERE WAS AN ISSUE. THE SMELL AND THE SMOKE FROM THE BURNING SEAT MADE HER PULL THE CAR OVER. WHEN THIS FIRST HAPPENED, IT ACTUALLY BURNT A WHOLE IN MY JACKET AS WELL. ALL IMAGES HAVE BEEN ATTACHED. I HAVE SPOKEN WITH MERCEDES AND THEIR SOLUTION IS REPAIR THE ISSUE AND THEN PLACE A COVER OVER THE AREA. STILL DOES NOT SEEM SAFE OR AN APPROPRIATE FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937370December 25, 2016
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL
CAR SHOWN INTERMITTENT PROBLEM OF NOT ACCELERATING WHEN GAS PEDAL IS PUSHED. IT WILL GIVE MANY JERKY MOVEMENTS BUT THEN AFTER FEW MINUTES DRIVING LIKE THIS IT WILL NORMALIZE. I TOOK IT TWICE TO DEALER AND THEY COULD NOT IDENTIFY OR REPLICATE PROBLEMS. THEN MY WIFE TAKING KIDS TO SCHOOL HAS SIMILAR PROBLEM SO I GOT SCARED FOR SAFETY OF KIDS AND WROTE TO THEIR HEAD QUARTER. THEY TOLD ME TO TAKE THE CAR BACK TO DEALER AND LEAVE IT FOR 5-6 DAYS SO THEY CAN TRY TO FIND THE PROBLEM. AFTER FEW DAYS THEY GAVE ME "GREAT NEWS" THAT THEY CONFIRM THE PROBLEM AND IDENTIFY THE SOURCE IT IS"WATER IN THE GAS" I WAS TOLD THAT COSTCO AND SMITH SELL CHEAPER GAS BUT QUALITY IS NOT GOOD AND TOLD ME TO WATCH" CHANNEL 3"WHERE THERE WAS A REPORT IN THIS REGARD. I TOLD THEM THAT I DON'T BUY THIS THEORY AS COSTCO AND SMITH ARE TWO BIG COMPANIES TO ALLOW THIS LACKING AND I SEE THOUSANDS OF OTHER MOTORISTS GETTING THEIR TANK FILLED THERE. THEY TOLD ME THAT MB WILL NOT GUARANTEE UNTIL GAS HAS NOT CHANGED AND I AGREED TO CHANGE THE GAS AND GET LATER FILL UP FROM "CHEVRON".OR THE SAFETY OF MY KIDS I STILL FOLLOW THEIR RECOMMENDATIONS AND GAS IS ONLY REFILLED FROM CHEVRON BUT AS I SUSPECTED THIS IS NOT THE PROBLEM AS CAR CONTINUES TO HAVE SIMILAR PROBLEM AND WILL NOT SPEED UP BY PUSHING ACCELERATOR INTERMITTENTLY . DUE TO RISK CAR IS ALMOST KEPT IN GARAGE AND USED ONLY FOR INTENSE NEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937380December 25, 2016
AIR BAGS
TAKATA RECALL. I WAS INFORMED THAT THE DRIVER AND PASSENGER AIRBAGS HAD BOTH BEEN ISSUED A RECALL NOTICE. I CALLED MERCEDES-BENZ OF NAPLES IN NAPLES FLORIDA AND THEY SAID THEY COULD NOT GET REPLACEMENT PARTS. IT HAS BEEN SIX MONTHS AND NO WORD WHEN I MIGHT EXPECT A REMEDY. I WANT AN ANSWER AS TO WHEN I CAN EXPECT REPLACEMENT OF THESE AIR BAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936635December 21, 2016
FUEL/PROPULSION SYSTEM
STRONG GAS FUMES INSIDE THE CAR. STARTED SMELLING IT AFTER 100,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936599December 20, 2016
POWER TRAIN
MY CAR WAS PARKED IN OUR GARAGE WHICH IS LEVEL. MY SON AND I GOT INTO THE CAR, AND I ATTEMPTED TO PUT THE CAR IN REVERSE TO LEAVE. AFTER SEVERAL ATTEMPTS, THE CAR WOULD NOT GO INTO GEAR. WITH THE CAR STILL PARKED IN THE GARAGE AND WITH THE ENGINE OFF, MY SON AND I EXITED THE CAR, AND I WENT INSIDE THE HOUSE TO GET THE KEYS TO ANOTHER CAR. ABOUT 10 MINUTES LATER WHEN MY SON AND I WERE IN THE OTHER CAR (PARKED ON THE STREET) GETTING READY TO LEAVE, WE SAW MY CAR, WITH NO ONE IN THE CAR, EXIT THE GARAGE AND GO DOWN MY DRIVEWAY AND INTO THE PLANTS AND ROCKS IN MY FRONT YARD.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10935446December 15, 2016
WHEELS
I OWN THE CAR FOR ABOUT THREE YEARS. SO FAR I HAD TO REPLACE 7 TIRES, MERCEDES IS SAYING THAT THE PROBLEM ARE THE ROADS IN MICHIGAN. THESE TIRES ARE LOW PROFILE TIRES, I DO NOT FILL SAFE TO DRIVE THE CAR. MY UNDERSTANDING IS THAT MANY OWNERS HAVE THE SAME PROBLEM. I GUESS I WAS LUCKY TO BUY TIRE AND WHEEE INSURANCE. I AM 66 YEARS OLD AND HAD MANY CARS BUT I HAVE NOT HAVE THESE KINDE OF TIRE PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934672December 12, 2016
ELECTRICAL SYSTEM, SEAT BELTS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E550. WHILE ATTEMPTING TO PUT ON THE DRIVER'S SIDE SEAT BELT, THE SEAT BELT FRACTURED. THERE WERE ALSO ELECTRICAL FAILURES IN THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT BELT WOULD HAVE TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,500. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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