Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#10542718September 9, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 MERCEDES BENZ C250. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, HE ATTEMPTED TO ENGAGE THE BRAKES BUT IT FAILED TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE BRAKE VACUUM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 25,000 AND THE CURRENT MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537999August 29, 2013
EXTERIOR LIGHTING:TAIL LIGHTS
REAR PASSENGER TAIL LIGHT WARNING CAME ON. INSPECTION REVEALED A CORRODED AND BURNED GROUND WIRE. THE WIRE CREATED SO MUCH RESISTANCE HEAT, THAT IT HAS MELTED THROUGH ITS MOLEX CONNECTOR, AND BUBBLED UP THE CONTACT PLATE IT CONNECTS TO. DRIVER'S SIDE APPEARS OKAY AT THIS TIME. THIS IS A FIRE HAZARD AND A SAFETY ISSUE IF THE REAR TAIL LIGHTS FAIL DURING AN EMERGENCY STOPPING CONDITION. I HAVE PICTURES IF REQUESTED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532175July 27, 2013
AIR BAGS
PASSENGER AIRBAGS ENABLED THEN DISABLED JUST RANDOMLY WHILE DRIVING WITH AN ADULT PASSENGER SITTING WITH THE SEAT BELT CLICKED IN THE FRONT PASSENGER SEAT. A AIRBAG LIGHT COME ON INDICATING THAT THE PASSENGER AIR BAG IS OFF THEN AFTER FEW MILES SUDDENLY A MASSAGE IN THE DASHBOARD SAYING "AIRBAG NOW ENABLED PLEASE SEE DRIVER MANUAL" I TOOK THE CAR TO MB SERVICE, THEY COULDN'T FIND ANY CODE FOR PROBLEMS. THEY ASK ME TO VIDEOTAPE THE MESSAGES AND THE LIGHTS WHEN COME ON. I JUST DID TODAY. WILL SEE WHAT THEY WILL DO WITH IT. IT'S SOUND REALLY DANGEROUS TO DRIVE WITH PASSENGER WITH HIS AIRBAG DISABLED. HAPPEN TO ME 5-6 TIMES , THE CAR HAS 4000 MILE ONLY !! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524520July 12, 2013
POWER TRAIN
AT ONLY 5000 CLUTCH AND FLYWHEEL "EXPLODED" ACCORDING TO DIAGNOSTIC AT PRINCETON DEALERSHIP. QEC CENTER IN JACKSONVILLE PROMISED TO PROVIDE RESULTS OF ANALYSIS TO DETERMINE CAUSE. ON 7/10/2013 I LEARNED UPON INQUIRY THAT QEC ADVISED PRINCETON DEALERSHIP TO DISPOSE OF PARTS WITHOUT GIVING ME THE OPPORTUNITY TO KEEP THOSE PARTS. I WISH TO KNOW WHY THIS HAPPENED; HOW COMMON IS THIS OCCURRENCE; AND WHAT IS MY RECOURSE IF THIS HAPPENS AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521253June 23, 2013
AIR BAGS
THE 'PASSENGER AIRBAG DISABLED' MESSAGE COMES ON EVEN IF WHEN THERE'S AN ADULT PASSENGER IN THE FRONT SEAT. I BROUGHT IT TO THE DEALER SEVERAL WEEKS AGO AND AM USING A LOANER, ANOTHER 2013 C300, THE MESSAGE JUST APPEARED IN THE LOANER AS WELL, LOANER HAS LESS THAN 1,000 MILES THE MESSAGE APPEARS RANDOMLY WHETHER PARKED OR MOVING. THE DEALER CANNOT GUARANTEE THAT THE AIRBAG WILL DEPLOY OR NOT. THE PART, WHICH IS MANUFACTURED IN GERMANY, IS ON BACK ORDER UNTIL FURTHER NOTICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515271June 12, 2013
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
2013 MERCEDES BENZ C-250 TURBBO CHARGED ENGINE. CONSUMER WRITES IN REGARDS TO ACCELERATION AND VEHICLE STALLING ISSUES. *SMD THE CONSUMER STATED WHEN HE ATTEMPTED TO MAKE A TURN AT AN INTERSECTION, AND THEN ATTEMPT TO STRAIGHTEN OUT AFTER THE TURN, IT FELT AS THOUGH THE ENGINE WAS ABOUT TO STALL, AND HE WAS UNABLE TO PROCEED FORWARD. AFTER A FEW MOMENTS, THE VEHICLE FELT AS THOUGH IT WAS RE-STARTING AND THEN WAS ABLE TO PROCEED FORWARD. THE CONSUMER WAS INFORMED IT WAS A NORMAL ACTION WITH THE TURBO CHARGED ENGINE. MERCEDES BENZ REFERRED TO IT AS, TURBO LAG. THE CONSUMER BELIEVED THE TURBO LAG MAY RESULT IN A SERIOUS INJURY OR DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515586June 7, 2013
TIRES
I HIT A POTHOLE ON THE 96TH STREET TRANVERSE ROAD THROUGH CENTRAL PARK.WESTBOUND AROUND 4:30PM ON JUNE 3, 2013. AAA TOWED ME TO 54TH ST AUTO CENTER ON THE SAME DAY. BOTH RIGHT SIDE TIRES WERE DAMAGED AND COULD NOT BE REPAIRED. THEY BOTH HAD TO BE REPLACED. MY CAR IS A 2013 MERCEDES BENZ COST OF REPAIR $734.36. CAN YOU PLEASE REIMBURSE ME ? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514039May 29, 2013
ELECTRICAL SYSTEM
REPEATEDLY, VEHICLE REFUSES TO START ON FIRST TRY. INSERT KEY, STEERING WHEEL UNLOCKS. TURN IT, ALL LIGHTS COME ON. TURN TO START AND NOTHING HAPPENS. TURN SWITCH ALL THE WAY OFF AND THEN TRY AGAIN AND IT STARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512302May 16, 2013
FUEL/PROPULSION SYSTEM
THE GAS BECOMES NON RESPONSIVE WHILE DRIVING AND OR HAVE TO STOP THE CAR RESTART IT ,THE DEALERSHIP STATES THEY COULD NOT FIND ANY PROBLEM THIS HAPPENED 3 TIMES BEFORE AND THE LAST TIME ON THE FREEWAY AND WAS INVOLVED IN A NEAR MISS WITH AN 18 WHEELER WITCH COULD HAVE ENDED MY LIFE AND POSSIBLY OTHERS ON THE FREEWAY I AM PETRIFIED TO DRIVE THIS CAR SINCE THEN WHICH HAPPENED A FEW DAYS AGO I TOOK IT BACK TO THE DEALERSHIP AND THEY ARE GIVING ME THE RUN AROUND AND CLAIMING THERE IS NO PROBLEM WITH THE CAR .THIS IS A SERIOUS AND DANGEROUS PROBLEM I HAVE HERD FROM OTHERS THAT MERCEDES CAR HAVE THIS PROBLEM AND TRYING TO COVER IT UP FROM THE PUBLIC .PLEASE INVESTIGATE THIS PROBLEM BEFORE IT ENDS UP IN A FATALITY,AND THEN ITS TOO LATE. EVERY TIME THIS HAPPENS A MESSAGE SHOWS UP ON THE DASHBOARD AND I TOOK A PHOTO OF IT THEY STILL IGNORED IT I SPOKE TO MERCEDES THEY ARE INVESTIGATING IT AND AS YET DID NOT CONTACT ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510997May 7, 2013
WHEELS
A DEFECTIVE RIM ON MY 2013 C250 CRACKED FROM INSIDE WHILE THE CAR WAS GOING AT BARELY 25MPH AT THE UNIVERSITY OF MIAMI CAMPUS CAUSING A DANGEROUS SITUATION WHICH COULD HAVE JEOPARDIZED MY DAUGHTER'S LIFE HAD SHE BEEN ON THE HIGHWAY AT A HIGHER SPEED. THE CAR IS NEW AND THE TIRES ARE IN IMMACULATE CONDITION. GEICO SAYS BENZ SHOULD PAY FOR THE DEFECTIVE PRODUCT, BENZ SAYS GEICO SHOULD PAY FOR IT. I THINK THIS RIM SHOULD BE RECALLED BECAUSE IT IS A DANGEROUS PRODUCT THAT CAN GET PEOPLE KILLED IF IT HAPPENS WHEN THE CAR IS TRAVELING AT HIGHER SPEED. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509934April 29, 2013
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ C250. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 1 MPH, THE CONTACT SMELLED A SLIGHT ODOR OF GASOLINE FUEL INSIDE OF THE VEHICLE. THE CONTACT ALSO DISCOVERED THAT THERE WAS A LARGE AMOUNT OF FUEL LEAKING ONTO THE GROUND. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, WHO STATED THAT THE FUEL SUPPLY HOSE WAS DETACHED FROM THE HIGH PRESSURE PUMP. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 3,942. UPDATED 7/10/13 *CN THE CONSUMER STATED THE GAS LEAK WAS ON THE TOP OF THE ENGINE. THERE WAS NO WARNING. UPDATED 07/18/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509639April 26, 2013
ELECTRICAL SYSTEM
LEFT SIDE TAIL LIGHT ASSEMBELY MELTED AND CAUGHT THE TRUNK ON FIRE. I HAVE 10 OF THESE C300S THAT ARE AFFECTED WITH THE SAME PROBLEM. I HAVE SPOKE WITH MERCEDES ON THIS ISSUE AND THEY ARE DECLINING TO DO THE REPAIR AT NO COST. THIS IS A SAFETY ISSUE AND SHOULD BE COVERED NO MATTER WHAT..I HAVE FOUND THAT THIS IS A COMMON PROBLEM WITH THESE CARS AND YET THERE IS NO RECALLS OR TSBS ON THIS ISSUE. ANY HELP ON THIS WOULD BE APPRECIATED.. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10495131January 29, 2013
ENGINE, ELECTRICAL SYSTEM
2013 C300 4MATIC LUXURY MODEL. 1/26 - MY ENGINE STOP WHILE WAITING FOR TRAFFIC LIGHT. (2ND TRIP OF THE DAY) IT'S NOT ECO STOP/START KIND OF STOP. THE CAR WON'T START WHEN I RELEASE MY BRAKE AND ALL THE WARNING LIGHTS AT DASH WERE ON. 1/29 - TODAY WHEN I STARTED THE CAR THIS MORNING THE ENGINE STOP 1-2 SECONDS AFTER I STARTED IT. (2ND TRIP OF THE DAY) ALL WARNING LIGHT AT DASH WERE ON. I TOOK OUT MY KEY THEN PLUG IN TO START IT AGAIN. THIS TIME ENGINE STARTED, BUT BOTH ENGINE AND CAR SHAKE LOOKS LIKE IT?S GOING TO STOP. I WAIT FOR 6-7 SECONDS THEN STOP THE CAR. I WAIT FOR ANOTHER 30 SECONDS THEN START MY CAR AGAIN AND THIS TIME IS NORMAL. DON'T WANT TO SEE ENGINE TO STOP WHILE DRIVING. JUST MADE AN APPOINTMENT FOR DEALER TO CHECK NEXT WEEK. PLEASE HELP INVESTIGATE THIS ISSUE ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494413January 23, 2013
EXTERIOR LIGHTING
MY CAR WILL BE PARKED AND ENGINE NOT RUNNING AND AT ANY GIVEN TIME THE UPPER FRONT HEADLIGHT ON PASSENGER SIDE AND THE BOTTOM PART OF THE REAR TAILLIGHT ON PASSENGER SIDE WILL ILLUMINATE FOR NO REASON. IT DOESN'T MATTER WHICH POSITION THE LIGHTS ARE IN. *TR... UPDATED 04-05-13 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493628January 21, 2013
POWER TRAIN
ON 12/22/12 AT APPROXIMATELY 9PM I WAS PARKING MY CAR HAVING ARRIVED AT MY DESTINATION. I HAD ALMOST FINISHED PARKING WHEN MY MERCEDES BENZ C300, 2010 LUNCHED FORWARD WITHOUT WARNING AND HIT THE TRUCK IN FRONT OF ME RESULTING IN A CHAIN RECTION. WITH THAT TRUCK SMASHING INTO THE VEHICLE INFRONT OF IT. I HONESTLY BELIEVE THAT THE VEHICLE SUDDENLY ACCELERATED ON ITS OWN AND THEREFORE MUST HAVE MALFUNCTIONED. I WENT SEARCHING AND FOUND SIMILAR COMPLAINTS FROM A COUPLE OF OTHER OWNERS OF BENZ C300 2010 MODEL.I CALLED MERCEDES BENZ USA AND REPORTED AND WAS TOLD THAT I NEED TO TAKE THE CAR IN AND PAY FOR IT TO BE DIAGNOSED. THEY INSISTED THAT THEY HAVE NOT HEARD OF ANY SIMILAR COMPLAINT. I AM CONCERNED THAT THIS MAY HAPPEN AGAIN. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10493639January 21, 2013
AIR BAGS
THE AIR BAGS ON MY C300 MERCEDES 2011 DID NOT DEPLOY DURING FRONT CRASH. THE ACCIDENT HAPPENED AT A T INTERSECTION STREET. I WAS AT THE FRONT LANE AT A T INTERSECTION STOPPING DURING RED LIGHT. A VOLVO CAR FROM THE OTHER SIDE OF THE INTERSECTION THAT WAS TRYING TO MAKE A LEFT TURN-INTO THE STREET THAT I WAS STOPPING ON- CRASHED INTO MY VEHICLE FRONT TO FRONT AS A RESULT OF AVOIDING GETTING CRASHED BY ANOTHER CAR THAT WAS PASSING RED LIGHT INTO IT'S OPPOSITE DIRECTION. THE VOLVO THAT CRASHED INTO MY CAR FRONT TO FRONT PUSHED MY VEHICLE ABOUT 10 FEET BACK WORDS AND CAUSED MY VEHICLE TO CRASH INTO AN SUV WITH THE REAR RIGHT SIDE OF MY VEHICLE INTO THE REAR LEFT SIDE OF THE SUV THAT CAUSED MY CAR TO STOP. A POLICE REPORT WAS TAKEN AT THE SCENE. I THEN HAVE REQUESTED FROM THE COLLISION CENTER AT THE MERCEDES DEALER WHO HANDLED MY CAR, TO LOOK INTO THE AIR BAGS TO CHECK WHETHER THERE WERE A MANUFACTURE DEFECT WITH THE AIRBAG FOR NOT DEPLOYING. FEW DAYS LATER, MY CAR WAS REPORTED A TOTAL LOSS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10487272December 4, 2012
SERVICE BRAKES
I MADE A SHARP TURN INTO A PARKING AREA THEN ANOTHER SHARP TURN INTO THE PARKING SPACE AND WHEN I STRAIGHTEN THE WHEEL OUT TO COMPLETE PARKING AN APPLIED MY FOOT ON BRAKE THE PEDAL WENT TO THE FLOOR AND CAR WOULD NOT STOP THE ONLY THING THAT STOPPED ME WAS THE CONCRETE CURBING WHICH I HIT HARD AND DAMAGED THE UNDER CARRIAGE OF MY CAR. THE TIRES HITTING THE CONCRETE IS MADE FORCED CAR TO STOP. I CONTACTED DEALERSHIP TO REPORT THE PROBLEM AND SEE IF THEY COULD TOW VEHICLE AND PROVIDE ME WITH A CAR SINCE I WAS STRANDED. THEY WERE CLOSING AND COULDN'T HELP ME. HAD THE VEHICLE CHECKED TO SEE IF A BRAKE LINE HAD BROKE OR IF BRAKE FLUID LEVEL WAS OK, EVERYTHING CHECKED OUT OK DROVE CAR HOME VERY SLOW NOTICED CAR HAVING A MESSAGE ON DASH HOLD WHEN I APPLY BRAKES AND A MESSAGE ( P SHIFT IN PARK) CAME ON DASH AS I WAS DRIVING. THIS HAD NEVER HAPPENED BEFORE THIS INCIDENT OCCURRED. CALLED DEALER THE FOLLOWING MORNING AND HAD CAR TOWED TO THEM. 5 DAYS LATER THEY TELL ME THAT THEY CANNOT FIND ANYTHING WRONG WITH MY BRAKES AND MY CAR IS SAFE. I AM NOT DRIVING THE CAR I WILL BE HAVING IT TOWED. THERE IS SOMETHING WRONG WITH THE BRAKES AND I DO NOT FEEL I SHOULD HAVE TO PUT MYSELF OR ANYONE ELSE ON THE ROAD AT RISK FOR LOSING THERE LIFE. JUST BECAUSE THEY CANT FIND ANYTHING IT DOESN'T MEAN THERE ISN'T ANYTHING WRONG. I HAVE RESEARCHED ON THE INTERNET ABOUT THE CAR I OWN AND I HAVE SEEN MANY PEOPLE WITH THE SAME PROBLEM AS MINE. I HAVE NOT HAD THE CAR BUT FOR 2 MONTHS. THIS IS A SAFETY ISSUES AND IT SEEMS AS THE MANUFACTURES OF THE VEHICLES BEING MADE DON'T HAVE TO BACK THERE PRODUCTS UNLESS SOMEONE IS KILLED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10481881October 19, 2012
ENGINE AND ENGINE COOLING, POWER TRAIN
THIS WAS NOT AN ACCIDENT, IT IS, IN MY OPINION, A POSSIBLE SAFETY PROBLEM WITH THE VEHICLE - TURBO LAG; THROTTLE LAG; TRANSMISSION LAG. I ALMOST HAD TWO ACCIDENTS DUE TO THE LAG PROBLEMS, AND HAVE ATTACHED A MORE DETAILED ANALYSIS FOR YOUR REVIEW. TURBO LAG: THIS IS THE TIME IT TAKES FOR THE CAR TO GO FROM ITS NATURALLY ASPIRATED POWER TO THE FULL POWER OF THE CAR AT FULL BOOST/ PEAK BOOST IS REACHED RELATIVELY LOW IN THE REVERSE RANGE, BUT IT IS NOT INSTANTANEOUS POWER LIKE A NATURALLY ASPIRATED ENGINE. THROTTLE LAG: THE DRIVE BY WIRE SYSTEM HAS A BIT OF LAG. UNDER CERTAIN CONDITIONS, I MEASURED IT AT .2 OF A SECOND OR SO. WHATEVER THE VALUE, THERE IS ALWAYS LAG THERE, AND WE ARE VERY SENSITIVE TO IT. HOWEVER, DRIVING INS MODE VS E MODE DOES MAKE SOMEWHAT OF A DIFFERENCE. NONETHELESS, THE CAR ALWAYS STARTS OUT IN E MODE WHEN I GET IN AND START THE CAR. WE DIDN'T PURCHASE THE CAR TO ALWAYS DRIVE IN S MODE. TRANSMISSION LAG: THIS I NOTICE SIGNIFICANTLY AND IT IS, IN MY OPINION, PROBABLY THE MOST ANNOYING TO ME. YOU'LL NOTICE THIS WHEN STOMPING THE PEDAL TO THE FLOOR AND THEN DOING THE WAIT... WAIT... WAIT.. DOWNSHIFT. EVEN IF THIS ENGINE WAS RUNNING ONLY ON ITS NATURALLY ASPIRATED FOUR CYLINDERS, THE TRANSMISSION SHOULD RESPOND IMMEDIATELY TO A SURE FOOTED STOMP TO THE FLOOR WITH THE QUICKNESS, AS DOES MY FOUR CYLINDER RAV-4. HOWEVER, THE MB C-250 DOES NOT! IN MY OPINION, YOU CAN RESET THE TCU ALL YOU WANT, THE DELAY WILL REMAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479500October 9, 2012
AIR BAGS
HEAD ON COLLISION WITH ANOTHER VEHICLE AND THE FRONT END OF A BRAND NEW 2013 MERCEDES C CLASS WAS DESTROYED. VEHICLE WAS LESS THAN A MONTH OLD. AIRBAGS DID NOT DEPLOY AND I WONDER HOW THAT COULD BE WHEN THE ENTIRE FRONT END OF THE VEHICLE WAS SMASHED IN. MERCEDES PRIDE THEIR VEHICLES ON SAFETY AND I'M VERY CONCERNED THAT THEIR NEW MODELS MAY NOT LIVE UP TO THAT STANDARD. AIRBAGS SHOULD HAVE DEPLOYED IN THIS ACCIDENT TO MINIMIZE INJURY OR DEATH. THESE NEW MODELS ARE SLOWLY TAKING TO THE STREETS AND SHOULD BE INVESTIGATED TO SEE IF THERE IS WARRANT FOR AN AIRBAG RECALL. MERCEDES NEEDS TO BE AWARE OF THIS BECAUSE THEY WILL BE DISTRIBUTING THESE VEHICLES ALL OVER THE GLOBE. NOT MUCH IS AVAILABLE ON A 2013 MODEL AND THIS IS A VITAL TIME TO INVESTIGATE BEFORE THE MASSES HAVE THESE VEHICLES WHERE MAJOR INJURIES OR DEATH MAY OCCUR. I FEEL LUCKY TO HAVE WALKED OUT WITH A CONCUSSION AND I HOPE THIS INVESTIGATION CAN PREVENT ANYONE ELSE FROM FUTURE SERIOUS INJURY OR DEATH. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10468811August 1, 2012
STRUCTURE
TL* THE CONTACT OWNS A 2012 MERCEDES BENZ C300. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE REAR PASSENGER SIDE WINDOW EXHIBITED A LOUD, ABNORMAL NOISE WHEN OPENED. AS A RESULT, THE CONTACT EXPERIENCED A TEMPORARY LOSS OF HEARING FROM THE HIGH PITCH OF THE NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE LOUD NOISE WAS COMMON FOR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 384. UPDATED 8/21/12 *CN
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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