Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#10626453August 19, 2014
POWER TRAIN
WHEN COMING TO A STOP OR LETTING OFF THE ACCELERATOR PEDAL IT FEELS AS IF THE VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. I SUSPECT IT'S EITHER COMING FROM THE DRIVE SHAFT OR TRANSMISSION. I HAVE TAKEN THE VEHICLE TO THE DEALERSHIP A NUMBER OF TIMES BUT CAN NOT DUPLICATE AFTER IT HAPPENED GOING ON A TEST DRIVE WITH A TECHNICIAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625861August 17, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE WARNING SYSTEM FOR THE REAR LIGHTS HAVE BEEN GOING OFF SINCE PURCHASING THE CERTIFIED PREOWNED VEHICLE IN JUNE 2014. IT WAS RETURNED THE DEALER MULTIPLE TIMES FOR THE ISSUE AND NEVER FIXED. WHILE DRIVING AT NIGHT I SMELLED SOMETHING BURNING AND THE WARNING SYSTEM INFORMED ME TO CHECK ALL OF MY REAR LIGHTS. THERE WERE NO LIGHTS FUNCTIONING ON THE REAR OF THE VEHICLE WHILE DRIVING. THE LIGHTS, BRAKE LIGHTS, TURN SIGNALS, AND REAR FOG LAMPS WERE ALL NOT FUNCTIONING. WHEN A ROAD SIDE TECHNICIAN CHECKED THE VEHICLE HE SAW BURNT WIRES AND MELTED PLASTIC ON THE LIGHTING MOUNT. THIS OCCURRED DURING A ROUTINE TRIP FROM NEW JERSEY INTO PHILADELPHIA, PA AND INCLUDED DRIVING OVER THE BEN FRANKLIN BRIDGE. ONCE I REACH PHILLY I STOPPED THE VEHICLE AND CALLED FOR ASSISTANCE. THAT IS WHEN THE ISSUE WAS LOCATED. THE CAR WAS TOWED TO THE DEALER FOR REPAIR. NO MORE INFORMATION HAS BEEN PROVIDED FROM THE DEALER YET. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10622416August 14, 2014
STRUCTURE:BODY
WENT TO EXIT CAR AND INTERIOR DRIVER SIDE DOOR HANDLE BROKE INSIDE DOOR. CANNOT EXIT VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621886August 12, 2014
POWER TRAIN, VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
SLUGGISH ACCELLARATION. THIS HAS HAPPENED SEVERAL TIMES DURING THE LAST 2 MONTHS. IT HAS HAPPEN ON A TAKE OFF FROM A RED TO A GREEN LIGHT. WHERE I'M COMPLETELY STOPPED AND FROM 0 MPH SPEED I START TO ACCELLARATE & THE CAR FEELS LIKE IT STALLS, ALMOST AS IF IT'S GETTING NO FUEL. I CAN HAVE MY FOOT TOTALLY DOWN ON THE GAS PEDAL & THE CAR HESITATES OR DOESN'T MOVE AT ALL. I HAD AN INCIDENT WHERE I WAS BEHIND A SEMI TRUCK, I ATTEMPTED TO CHANGE LANES FAST BEFORE INCOMING TRAFFIC. THE CAR DID NOT MOVE & I ALMOST GOT HIT FROM BEHIND BECAUSE THE CAR WOULD NOT SPEED UP WHEN I TRIED TO ACCELLARATE. I'VE HAD MY BEST FRIEND IN THE CAR WHILE THIS TOOK PLACE & HE WAS VERY SCARED & SO WAS I. I'M NOT SURE IF THE FUEL INJECTORS ARE PUMPING THE GAS FAST ENOUGH TO GET THE CAR MOVING. THEN AGAIN, WHAT DO I KNOW. I'M A GIRL. ALL I KNOW IS, SOMETHING IS WRONG WITH THIS CAR & IT'S NOT SAFE TO DRIVE. THIS DOES NOT HAPPEN EVERY TIME BUT IT HAPPENS QUITE TOO OFTEN. I'M TO THE POINT NOW WHERE I DON'T TRUST PASSING OTHER CARS AND I'M EXTRA CAUTIOUS WHEN HAVING TO PASS CARS OR FROM LANE TO LANE. I DON'T TRUST THIS CAR. I'VE CONTACTED THE DEALERSHIP TODAY & HAVE AN APPOINTMENT TO MEET WITH MAX AT THE DEALERSHIP IN ANAHEIM HILLS, CA. I'M HOPING I CAN HAVE AN EARLY TERMINATION OF MY LEASE OR GET INTO ANOTHER CAR (HOPEFULLY A SAFE CAR). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618354August 2, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
I PURCHASED THIS C250 IN DEC 2013, HAVE 3 SIMILAR OCCURRENCE WERE THE ENGINE FAILED TO RESPOND. ONCE COMING OUT OF A LIGHT, AND TWICE ON I-95 BOTH TIMES TRYING TO SWITCH LANES TO GET OUT OF ON COMING TRAFFIC, AND ON BOTH OCCASIONS THE VEHICLE DID NOT RESPOND TO THE GAS PEDAL. ONE OF THE INCIDENTS OCCURRED WITH CRUISE CONTROL ENGAGED. WE WERE LUCKY WERE NOT KILLED BY THE SEMI TRACTOR TRAILERS. AM A RETIRE AIR FORCE FIREFIGHTER AND I HAVE SEEN SOME HORRIBLE STUFF ON THE HIGHWAYS, THANK GOD IT WAS NOT MEANT TO BE THOSE DAYS. I CONTACTED MERCEDES-BENZ USA HQ. ON ALL THESE SAFETY OCCURRENCE BELOW AND ALL [XXX] AT HQ 1 800 367 6372 [XXX] WOULD TELL ME IS THAT VEHICLE WAS UNDER WARRANTY.... ON THE LAST TIME IT HAPPEN THEY SAID THE NEW ENGINE HAD BACKFIRED AND THEY WERE GOING THE REPLACE A FUEL PORT OR SOMETHING... IN THIS NEW VEHICLE. ENGINE 3X, NEW BRAKES, ALIGNMENT, DEAD BATTERY, TAN LEATHER TURNING BLUE. THANKS IN ADVANCE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608253July 4, 2014
ENGINE AND ENGINE COOLING
I BOUGHT THIS CAR NEW IN 2011. AFTER A COUPLE OF MONTHS, STARTED NOTICING A ROTTEN EGG ODOR COMING FROM MY CAR. THE SMELL SEEMS TO COME FROM UNDERNEATH THE CAR. USUALLY OCCURS WHEN I'M GOING 45MPH OR MORE GOING UP A HILL ON A HIGHWAY. TOOK IT TO THE DEALER TO CHECK, SO THEY TOOK THE CAR FOR A TEST DRIVE AND SAID THEY FOUND NO ODORS WHICH I DON'T UNDERSTAND WHY? THEY SAID IT MIGHT BE THE TYPE OF FUEL I USE FOR THE CAR MAY AFFECT IT, BUT I USE PREMIUM GAS ONLY FROM CHEVRON. MERCEDES REALLY NEED TO LOOK INTO THIS, BECAUSE THE SMELL IS HORRIBLE! I'VE BEEN DEALING WITH THIS SMELL FOR ALMOST THREE YRS. NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606558June 27, 2014
STRUCTURE:BODY:DOOR
MY DOOR HANDLE BROKE STRANDING ME IN MY SEAT. I HAD TO CRAWL ACROSS THE SEAT AND EXIT THE PASSENGER SIDE DOOR. THE DEALER STATED THAT THEY HAD FIXED 7 SO FAR THIS YEAR. SAFETY ISSUE THAT I CAN NOT GET OUT OF THE CAR AND THEY REFUSE TO FIX THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597326June 10, 2014
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 MERCEDES BENZ C300. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V17700 (EXTERIOR LIGHTING) HOWEVER, THE PART FOR THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595185May 30, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES BENZ C300. THE CONTACT STATED THAT THE DRIVER VEERED INTO ONCOMING TRAFFIC AND THE VEHICLE ROLLED OVER. THE DRIVER THEN CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED FATAL INJURIES AND THE PASSENGER WAS TAKEN TO THE HOSPITAL FOR TREATMENT OF INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE LOT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25000. UPDATED 09-04-14 *BF UPDATED 09/10/2014 *JS..UPDATED 10/28/14 *BF...UPDATED 04/08/15 *BF UPDATED 8/30/2017*CN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
1
#10588925May 16, 2014
FUEL/PROPULSION SYSTEM
I WOULD LIKE THE FOLLOWING ADDED TO MY ORIGINAL COMPLAINT ODI#10579532. THE FOLLOWING LETTER WAS SENT TO ME BY DAIMLER BENZ CORPORATE OFFICE IN GERMANY: [XXX] MAY 15 (1 DAY AGO) TO ME REF: [XXX] DEAR [XXX], THANK YOU FOR YOUR MOST RECENT EMAIL. WE CAN ASSURE YOU THAT ALL AUTHORIZED MERCEDES-BENZ WORKSHOPS WORLDWIDE ARE COMMITTED TO WORKING WITHIN THE GUIDELINES AND WORK INSTRUCTIONS OF THE MANUFACTURER. IN THIS CASE, MERCEDES-BENZ RECOMMENDS THAT THE MOST EFFECTIVE REPAIR IS TO REPLACE THE ENTIRE ASSEMBLY, RATHER THAN THE INDIVIDUAL AFFECTED PART. WE REGRET THAT YOU FEEL WE ARE PUSHING YOU AWAY HOWEVER, AS YOUR VEHICLE IS REGISTERED IN THE UNITED STATES OF AMERICA WE MUST INVOLVE THE RESPONSIBLE ENTITY, WHICH IS MERCEDES-BENZ USA. WE HOPE YOU CAN APPRECIATE THAT DUE TO THE VARYING LEGISLATIONS WORLDWIDE, WE MUST ENSURE THAT EACH CUSTOMER IS DEALT WITH IN ACCORDANCE WITH THE CORRECT PROCEDURES. MERCEDES-BENZ USA WILL ADDRESS THIS MATTER IN FULL FOR YOU AND SHALL INFORM US OF THE OUTCOME. THANK YOU ONCE AGAIN FOR TAKING THE TIME TO CONTACT US BUT REGRETTABLY WE ARE UNABLE TO ADD ANY FURTHER COMMENTS. YOURS SINCERELY [XXX] DAIMLER TEAM FOR THE BOARD OF MANAGEMENT / DAIMLER KUNDENBETREUUNGSTEAM FR DEN VORSTAND DAIMLER AG SITZ UND REGISTERGERICHT/DOMICILE AND COURT OF REGISTRY:STUTTGART INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10588653May 15, 2014
ELECTRICAL SYSTEM
I HAVE C 300 2013 MERCEDES WHICH BROKE MORE THAN 3 TIMES ( ALL WITHIN A YEAR, THIS IS A NEW CAR) WITH THE SAME PROBLEM. THIS ISSUE IS POTENTIALLY DEADLY TO A DRIVER. ACCELERATION DIMINISHED, BREAKS ARE NOT FULLY FUNCTIONING, WIND SHIELD WIPER DON'T WORK, SIGNAL DOES NOT WORK. I REQUESTED TO GET A NEW VEHICLE, BUT MY REQUEST WAS DENIED. MY UNDERSTANDING THAT MERCEDES DOES NOT CARE ABOUT MY SAFETY (OR ANY OTHER PERSON WHO HAS THIS CAR) AT ALL.I THINK THIS SHOULD BE INVESTIGATED FURTHER. MAY BE THEY ARE HIDING SOMETHING ABOUT THIS ELECTRIC PROBLEM. THIS SHOULD BE INVESTIGATED AND POSSIBLY RECALL HAS TO BE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586131May 2, 2014
SERVICE BRAKES
THIS PROBLEM FIRST STARTED 2 DAYS AFTER PURCHASE OF THIS BRAND NEW 2014 MERCEDES C CLASS. UPON STARTING THE VEHICLE THE EMERGENCY BRAKE INDICATOR LIGHT COMES ON AND ALARM STARTS DINGING EVEN THOUGH THE EMERGENCY BRAKE HAS NEVER BEEN APPLIED. THE ONLY WAY TO MAKE IT STOP IS TO PULL THE EMERGENCY BRAKE RELEASE LEVER. THIS HAS OCCURRED DURING INITIAL START-UP AND WHILE DRIVING. THE PROBLEM WAS REPORTED TO THE DEALERSHIP AND THEIR TECHNICIANS RESPONSE IS " THE C CLASS DOES THAT". AFTER TAKING THE VEHICLE BACK TO THE DEALER THE TECHNICIANS SAID SINCE THEY COULDN'T RECREATE THE PROBLEM, NOTHING MUST BE WRONG. ONCE I DROVE 30 MILES TO THE DEALERSHIP WITH THE EMERGENCY BRAKE LIGHT ON AND ALARM DINGING SO THEY COULD WITNESS IT. THE MANAGER AND TECHNICIAN MET ME IN THE GARAGE AND HAD ME PULL THE LEVER; THE PEDAL ACTUALLY MOVED BY ABOUT AN INCH. THE MANAGER AND TECH PRACTICALLY ACCUSED ME OF PARTIALLY APPLYING THE BRAKE (WHICH I TOLD THEM I HAVE NEVER PULLED SINCE OWNING THE CAR). I TOLD THEM THIS MAKES THE SITUATION EVEN MORE SERIOUS BECAUSE THE BRAKE MAY ACTUALLY AUTO-APPLY WHILE DRIVING. STILL, NO CONCERN ABOUT SAFETY, OR RESOLVING THE PROBLEM. THEIR RESOLUTION WAS FOR ME TO BRING THE VEHICLE IN TO TRADE FOR A USED 2013 OR USED 2014 OR PAY TO MOVE INTO THE E CLASS WHICH THEY SAY DOESN'T HAVE THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586155May 2, 2014
ENGINE
TL* THE CONTACT OWNS A 2002 MERCEDES BENZ C32 AMG. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STALLED AFTER THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584448April 23, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
RECEIVED MESSAGE REAR LICENSE LIGHT OUT. REPLACED BULB BUT CONTINUED GETTING MESSAGE. REAR PARKING CAMERA STARTED DISPLAYING IMAGES WHEN BRAKE DEPRESSED. MESSAGES CONTINUED TO CHECK ALL REAR LIGHT BULBS. WHEN INSPECTING, I NOTICED BURN MARKS ON BULB CARRIER (PART #211-545-03-28) AND PLUG (PART #204-820-09-77). I PURCHASED NEW PARTS TO INSTALL BUT HAD DIFFICULTY REMOVING THE WIRE CLIPS FROM THE PLUG. I WAS NOT AWARE AND THE MERCEDES PARTS DEPARTMENT DID NOT MENTION I WOULD NEED TO ALSO GET CONNECTOR PINS (OR THAT THIS OVERHEATING WAS A RECURRING PROBLEM). UNABLE TO EASILY REMOVE WIRING & PINS, I DECIDED TO SEARCH INTERNET FOR GUIDANCE ON REPLACEMENT (BEFORE CUTTING WIRES) AND DISCOVERED SEVERAL WEBSITES RECITING OTHERS HAVING SIMILAR PROBLEMS WITH OVERHEATING OF THE GROUND WIRE CONNECTION AND THAT A RECALL INVESTIGATION HAD BEEN STARTED. IT CERTAINLY APPEARS THAT THIS PROBLEM OF OVERHEATING/MELTING OF PARTS IS A REAL FIRE HAZARD THAT IS OCCURRING FREQUENTLY ENOUGH TO AT LEAST REQUIRE THAT A NOTICE BE SENT TO CAR OWNERS TO HAVE CARRIAGES & WIRING PROMPTLY INSPECTED AND REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579528April 14, 2014
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
THIS 2002 MERCEDES C32 IS A DEATHTRAP! THE ELECTRONIC COMPONENTS, REAR & FORWARD SAM, FUEL PUMP, ETC, FAIL AT AN UNUSUALLY HIGH RATE. THE MOST RECENT INCIDENT INVOLVED A FAULT IN THE PRIMARY FUEL PUMP. THE MERCEDES DEALER IDENTIFIED THE FAULT AS A FAULTY PLASTIC POWER CONNECTOR ON THE PUMP AND A FAILED FUEL PRESSURE SENSOR. THEY THEN PROCEEDED TO TELL ME THAT MERCEDES BENZ NORTH AMERICA WOULD NOT SELL ME A REPLACEMENT PUMP; INSTEAD, THEY INSISTED THAT I PURCHASE AN ENTIRE NEW FUEL TANK AND WIRING HARNESS FOR $3200 PARTS AND THOUSANDS OF DOLLARS MORE FRO LABOR. MERCEDES BENZ IS AWARE OF A SERIOUS DESIGN FLAW ON THIS YEAR AND MODEL, YET, REFUSES TO ACKNOWLEDGE A VOLUNTARY RECALL. MOREOVER, THE DESIGN AND PLACEMENT OF THE TANK--A SADDLE TYPE, SITUATED UNDER THE REAR SEATS--ALLOWS DIRT, SMALL PEBBLES AND OTHER DEBRIS TO ACCUMULATE IN THE AREA (A TYPE OF WELL) OF THE FUEL PUMP(S)--THERE ARE TWO. EVERY TIME I'VE HAD THE CAR SERVICED THE TECHNICIAN HAD TO VACUUM OUT ALL THE ACCUMULATED DEBRIS. I'VE NOTICED ON THIS SITE THAT OTHERS HAVE COMPLAINED ABOUT FUEL PUMP PROBLEMS, INCLUDING SERIOUS FUEL LEAKS WITH THEIR ASSOCIATED FUEL LINE FAULTS. REGARDLESS OF THE AGE OF THE VEHICLE, THESE FAILURES SHOULD NEVER TAKE PLACE! MOREOVER, I AM COUNTING ON YOUR OFFICE TO INVESTIGATE THIS MATTER THOROUGHLY. IN RECENT DAYS IT HAS COME TO LIGHT THAT THE AUTO INDUSTRY HAS BEEN CRIMINALLY NEGLECTFUL WITH RESPECT TO ADDRESSING FAULTY DESIGN ISSUES. I THINK MY CIRCUMSTANCE IS YET ANOTHER EXAMPLE OF THIS PHENOMENON. MERCEDES BENZ OF NORTH AMERICA MUST BE HELD TO ACCOUNT FOR PLACING A SERIOUSLY FLAWED PRODUCT INTO THE MARKETPLACE! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579532April 14, 2014
FUEL SYSTEM, GASOLINE
THIS 2002 MERCEDES C32 IS A DEATHTRAP! THE ELECTRONIC COMPONENTS, REAR & FORWARD SAM, FUEL PUMP, ETC, FAIL AT AN UNUSUALLY HIGH RATE. THE MOST RECENT INCIDENT INVOLVED A FAULT IN THE PRIMARY FUEL PUMP. THE MERCEDES DEALER IDENTIFIED THE FAULT AS A FAULTY PLASTIC POWER CONNECTOR ON THE PUMP AND A FAILED FUEL PRESSURE SENSOR. THEY THEN PROCEEDED TO TELL ME THAT MERCEDES BENZ NORTH AMERICA WOULD NOT SELL ME A REPLACEMENT PUMP; INSTEAD, THEY INSISTED THAT I PURCHASE AN ENTIRE NEW FUEL TANK AND WIRING HARNESS FOR $3200 PARTS AND THOUSANDS OF DOLLARS MORE FRO LABOR. MERCEDES BENZ IS AWARE OF A SERIOUS DESIGN FLAW ON THIS YEAR AND MODEL, YET, REFUSES TO ACKNOWLEDGE A VOLUNTARY RECALL! MOREOVER, THE DESIGN AND PLACEMENT OF THE TANK--A SADDLE TYPE, SITUATED UNDER THE REAR SEATS--ALLOWS DIRT, SMALL PEBBLES AND OTHER DEBRIS TO ACCUMULATE IN THE AREA (A TYPE OF WELL) OF THE FUEL PUMP(S)--THERE ARE TWO. EVERY TIME I'VE HAD THE CAR SERVICED THE TECHNICIAN HAD TO VACUUM OUT ALL THE ACCUMULATED DEBRIS. (MY NEW YORK TITLE, WHERE I ORIGINALLY REGISTERED IT AFTER PURCHASING IT USED AT A NEW CAR DEALER, NEVER INDICATED IT HAD BEEN PART OF A LEMON LAW PROCESS.) I'VE NOTICED ON THIS SITE THAT OTHERS HAVE COMPLAINED ABOUT FUEL PUMP PROBLEMS, INCLUDING SERIOUS FUEL LEAKS WITH THEIR ASSOCIATED FUEL LINE FAULTS. REGARDLESS OF THE AGE OF THE VEHICLE, THESE FAILURES SHOULD NEVER TAKE PLACE!!!! MOREOVER, I AM COUNTING ON YOUR OFFICE TO INVESTIGATE THIS MATTER THOROUGHLY. IN RECENT DAYS IT HAS COME TO LIGHT THAT THE AUTO INDUSTRY HAS BEEN CRIMINALLY NEGLECTFUL WITH RESPECT TO ADDRESSING FAULTY DESIGN ISSUES. I THINK MY CIRCUMSTANCE IS YET ANOTHER EXAMPLE OF THIS PHENOMENON. MERCEDES BENZ OF NORTH AMERICA MUST BE HELD TO ACCOUNT FOR PLACING A SERIOUSLY FLAWED PRODUCT INTO THE MARKETPLACE! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579040April 10, 2014
EXTERIOR LIGHTING
ALL OF A SUDDEN I RECEIVED AN ERROR MESSAGE IN MY DISPLAY STATING CHECK ALL REAR RIGHT EXTERIOR LIGHTS. NATURE RIGHT SIDE IS OUT. MY MECHANIC LOOKED AT SAID THE BROWN WIRE IS FRAYED AND MELTED THE PLASTIC BULB HOLDER. I RESEARCHED AND FOUND IT IS A CHRONIC PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578282April 8, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ALL BULBS ON THE RIGHT SIDE TAIL LIGHT ARE NOT WORKING, THAT INCLUDES BRAKE LIGHT, REVERSE LIGHT, AND SIGNAL LIGHT. I THOUGHT THE BULBS WERE OUT BUT WHEN I WENT TO CHANGE THE BULBS THEY WERE ALL FINE. WHAT I DID NOTICED WAS THE BROWN WIRE WAS BURNT AND SO WAS THE PLASTIC THAT HOLDS THE WIRES TOGETHER, IT SEEMED LIKE THAT ENTIRE SIDE WAS BURNT AND EVEN MELTED. THIS SEEMS TO BE AN ELECTRICAL PROBLEM AND IT ALSO SEEMS TO BE A SAFETY HAZARD. I'VE MENTIONED THIS A FEW TIMES TO THE DEALER. EACH TIME THEY LOOK FOR A RECALL WITH NO SUCCESS. I REPORTED THE PROBLEM DIRECTLY TO MB AND SINCE THERE STILL HASN'T BEEN A RECALL, I'M NOW REPORTING TO NHTSA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577235April 3, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I GOT COUPLE WARNING MESSAGES ON MY 2010 MB C-300 THAT THE TAILLIGHTS WERE NOT WORKING. WHEN I TOOK THE CAR TO THE DEALER'S SERVICE DEPARTMENT THINKING IT WAS THE LIGHTBULBS THAT NEEDED TO BE CHANGED, I FOUND OUT THAT THE TAILLIGHT WIRES AND CONNECTORS HAVE OVERHEATED AND MELTED. IN MY CASE, THE DEALER SERVICE DEPARTMENT AND MERCEDES CUSTOMER CARE DID TAKE THE INITIATIVE AND REPLACED THE WIRES AND CONNECTORS WITH NO COST TO ME, AFTER I DISCUSSED WITH THEM ABOUT THE FACT THAT THIS PROBLEM IS CURRENTLY UNDER INVESTIGATION BY NHTSA. I DO APPRECIATE MB DEALER AND CUSTOMER CARE'S HELP TO RESOLVE THE ISSUE AND TAKE CARE OF MY CAR. HOWEVER, I WANT TO REPORT MY CASE TO NHTSA TO HELP YOUR AGENCY IN DATA COLLECTION TO DETERMINE HOW WIDE SPREAD THE PROBLEM IS AND WHETHER A RECALL SHOULD BE WARRANTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573712March 20, 2014
WHEELS, TIRES
I HAVE A MERCEDES BENZ C300 WITH 16,300 MILES ON IT. THE VEHICLE CAME WITH CONTINENTAL, CONTIPRO, 225/45 R17 91H TIRES ON IT TWO TIRES ON THE LEFT SIDE OF THE CAR HAVE DEVELOPED BUBBLES ON THEM AND WILL HAVE TO BE REPLACED. THE TIRES ON THE RIGHT SIDE WILL HAVE TO BE INSPECTED SINCE THEY MAY HAVE BUBBLES ON THE INSIDE. I HAVE JUST READ MANY COMPLAINS ABOUT THESE TIRES AND FEEL THEY ARE DANGEROUS AND SHOULD BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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