Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11023290September 13, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF MOBILE IN MOBILE, ALABAMA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE AND WERE NOT AVAILABLE ANYWHERE IN THE USA. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 11/01/17*LJ UPDATED 11/02/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022759September 11, 2017
ELECTRICAL SYSTEM
MY CAR HAS A SAFETY RISK OPEN RECALL SINCE FEBRUARY 08, 2017 THAT HAS NOT BEEN FIXED. I HAVE NOT BEEN CONTACTED BY AN AUTHORIZED MERCEDES BENZ DEALER TO TAKE MY CAR IN AND REMEDY THE SAFETY RECALL. THE RECALL NOTICE STATES SUMMARY: DAIMLER AG (DAG), THE MANUFACTURER OF MERCEDES-BENZ VEHICLES, HAS DECIDED THAT ON CERTAIN C-CLASS (205 PLATFORM), E-CLASS (213 PLATFORM) AND GLC (253 PLATFORM) VEHICLES, THE STARTING CURRENT LIMITER COULD BE OVERLOADED UNDER CERTAIN CONDITIONS DURING THE STARTING PROCEDURE. IN THE EVENT THE STARTER IS BLOCKED DUE TO ENGINE/TRANSMISSION DAMAGE (E.G. HYDRO LOCKED ENGINE), A VERY HIGH ELECTRIC CURRENT WOULD FLOW THROUGH THE STARTING CURRENT LIMITER DURING THE SUBSEQUENT START ATTEMPT. SHOULD THE DRIVER ATTEMPT TO START THE ENGINE REPEATEDLY DESPITE THE ENGINE NOT CRANKING, THE VERY HIGH ELECTRIC CURRENT DRAW MIGHT LEAD TO OVERHEATING OF THE STARTING CURRENT LIMITER. IN A WORST CASE, SURROUNDING COMPONENTS MIGHT MELT, AND POTENTIALLY IGNITE AND LEAD TO A FIRE. SAFETY RISK: IN THE EVENT THE STARTER IS BLOCKED DUE TO ENGINE/TRANSMISSION DAMAGE (E.G. HYDRO LOCKED ENGINE), A VERY HIGH ELECTRIC CURRENT WOULD FLOW THROUGH THE STARTING CURRENT LIMITER DURING THE SUBSEQUENT START ATTEMPT. SHOULD THE DRIVER ATTEMPT TO START THE ENGINE REPEATEDLY DESPITE THE ENGINE NOT CRANKING, THE VERY HIGH ELECTRIC CURRENT DRAW MIGHT LEAD TO OVERHEATING OF THE STARTING CURRENT LIMITER. IN A WORST CASE, SURROUNDING COMPONENTS MIGHT MELT, AND POTENTIALLY IGNITE AND LEAD TO A FIRE. REMEDY: AN AUTHORIZED MERCEDES-BENZ DEALER WILL RETROFIT A FUSE ON THE STARTING CURRENT LIMITER ON THE AFFECTED VEHICLES. RECALL STATUS: RECALL INCOMPLETE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022551September 10, 2017
STEERING
STEERING COLUMN LOCK FAULTY EIS/ESL CAR WON'T START NUMEROUS COMPLAINTS FROM OTHERS OWNERS. WENT ON BREAK TOOK NAP IN CAR COME BACK 1 HOUR LATER WON'T START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022435September 9, 2017
STRUCTURE:BODY, POWER TRAIN, STEERING
I WAS DRIVING ON GLADES ROAD, BOCA RATON, FL. I HEARD A LOUD NOISE, SAW SMOKE AND LOST MY POWER STEERING. I MANAGED TO PULL INTO TOWN CENTER MALL, GOT OUT OF THE CAR AND SAW THAT THE CAR WAS ON FIRE. THE BOCA RATON POLICE CAME, #5 FIRE DEPARTMENT CAME. THE FIRE WAS PUT OUT AND THE CAR WAS TOWED TO MERCEDES OF DELRAY.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11022094September 7, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF NORTH HAVEN LOCATED AT 620 WASHINGTON AVE, NORTH HAVEN, CT WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021759September 6, 2017
AIR BAGS
THE RECALL OF THE AIRBAGS HAS NOT BEEN FULFILLED BEYOND REASONABLE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021972September 6, 2017
EXTERIOR LIGHTING
2011 MERCEDES BENZ C300. CONSUMER WRITES IN REGARDS TO EXTERIOR LIGHT SAFETY RECALL. *LD THE CONSUMER REQUESTED A STAUS REPORT FOR ODI NUMBERS 10983063 AND 10984235. UPDATED 09/06/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021786September 6, 2017
AIR BAGS
TAKATA RECALL I RECEIVED A SAFETY RECALL NOTICE BACK IN APRIL 2016 BECAUSE THE AIRBAGS WERE NOT PROPERLY DEPLOYING. I CALLED MD TODAY, SEPT. 6, 2017, BECAUSE I HAVE NOT HEARD FROM THEM AND I WAS TOLD THAT THE PARTS ARE STILL NOT READY. I LIVE IN A STATE THAT IS HOT AND HUMID, WHICH EXPONENTIALLY INCREASES THE CHANCES OF AIRBAG MALFUNCTIONING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021534September 5, 2017
ELECTRICAL SYSTEM
TAKATA RECALL NHTSA RECALL NUMBER 17V114 : PURCHASE THE VEHICLE ON DECEMBER OF 2016, WE GOT A RECALL LETTER IN MARCH OF 2017 LETTING US KNOW OF THE RECALL BUT WAS NOTIFY THAT THE PART IS NOT AVAILABLE FOR REPAIR TILL AUGUST OF 2017 . ON AUGUST 05 THE CAR CAUGHT ON FIRE IN THE MIDDLE OF THE STREET DUE TO RECALL PART.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11021610September 5, 2017
ENGINE
ENGINE RANDOMLY STALLS AFTER SITTING AT RED LIGHT/OR WHILE IN TRAFFIC. ALL WARNING/DASHBOARD LIGHTS COME ON AND YOU CAN ONLY START THE CAR BY PUTTING IT IN PARK, THEN PUSHING START. THE CAR HAS LESS THAN 10K MILES. DEALERSHIP CAN'T FIND CODE OR REPLICATE THE ISSUE. INTERNET SEARCHES INDICATE IT IS AN ISSUE AND OTHER MAKES AND MODELS HAVE BEEN RECALLED, BUT WITHOUT A CODE THE DEALERSHIP DOESN'T KNOW WHAT TO DO. I WAS NEARLY REAR-ENDED BECAUSE IT DOESN'T HAPPEN UNTIL YOU TAKE YOUR FOOT OFF THE BRAKE AND PRESS THE GAS TO MOVE FORWARD, AND THAT'S WHEN THE ENGINE SHUTS OFF COMPLETELY. THIS HAPPENS RANDOMLY AND HAS HAPPENED SEVERAL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021296September 3, 2017
AIR BAGS
TAKATA RECALL--MY 2011 MERCEDES BENZ C300 HAD RECALLS FOR DRIVER AND ALSO PASSENGER AIRBAGS ON 2/11/16 AND 5/23/16 RESPECTIVELY. CURRENTLY THERE ARE NO REPLACEMENT AIRBAGS AVAILABLE. THANK GOODNESS, MY VEHICLE HAS NOT BEEN INVOLVED IN AN ACCIDENT THAT DEPLOYED THE AIRBAGS. BUT, I DON'T FEEL SAFE IN THE VEHICLE AS THE DEPLOYMENT OF THE AIRBAGS COULD CAUSE DEATH OR SERIOUS INJURY FOR THE DRIVER AND/ OR THE PASSENGER. AS MY CAR IS NOW 6 1/2 YRS OF AGE, I DECIDED TO TRADE IT IN ON A NEW VEHICLE. I WAS GIVEN VERY BAD NEWS THAT BECAUSE THERE WAS NO FIX FOR THE AIRBAGS, I WOULD GET A VERY LOW OFFER FOR MY TRADE IN. IN FACT, THE DEALERSHIP REALLY DIDN'T WANT MY CAR AS A TRADE AT ALL!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020997August 31, 2017
UNKNOWN OR OTHER
I HAD JUST ENTERED THE HIGHWAY AND LESS THAN A HALF A MILE FROM ENTERING THE HIGHWAY MY SUNROOF EXPLODED. THERE WERE NO CARS NEAR ME AND NO DEBRIS NEAR MY CAR. I CONTACTED MERCEDES BENZ AND THEY SEEM VERY UNCONCERNED. WHEN THIS OCCURRED GLASS WENT EVERYWHERE, ALL OVER ME AND BOTH THE FRONT AND BACK SETS. I WAS DRIVING AT A SPEED OF 60 MILES AND HOUR. AFTER GAINING CONTROL OF THE CAR I GOT OUT AND CALLED THE POLICE AND MY INSURANCE COMPANY. THIS WAS A TERRIFYING EXPERIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020653August 30, 2017
ENGINE
CAR STATIONARY, HESITANT TO START, WHEN STARTED 2-4 SECONDS, THUMPING NOISE. TOOK CAR TO DEALER FOR DIAGNOSIS. FOUND "INTAKE CAMSHAFT POSITIONER" FAULTY, REPAIR $4000!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020138August 28, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AT 866-893-4245, BUT WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019933August 27, 2017
AIR BAGS
TAKATA RECALL - RECEIVED RECALL LETTER MARCH 2017. I REFUSE TO DRIVE MY CAR WITH AN AIRBAG THAT COULD DISFIGURE OR KILL ME. THE DEALER TELLS ME THEY HAVE NO IDEA WHEN PARTS MIGHT BE AVAILABLE. NOW TAKATA FILED BANKRUPTCY. I CANNOT SELL MY CAR WITH FAULTY AIRBAG. IT IS USELESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019536August 25, 2017
SERVICE BRAKES
ON 09-12-16 I WAS INVOLVED IN A REAR END COLLISION (35+ MPH). I WAS STOPPED IN TRAFFIC (INTERSTATE HIGHWAY). MY VEHICLE WAS IN ECO MODE AND THE VEHICLE'S BRAKE HOLD FEATURE WAS ACTIVATED, THE BRAKE WAS FULLY ENGAGED/PRESSED, AND HOLD WAS DISPLAYED ON THE FORWARD INSTRUMENT CLUSTER. WHILE STOPPED, ANOTHER VEHICLE STRUCK MY VEHICLE FROM THE REAR. MY VEHICLE'S NECK-PRO RETRAINT SYSTEM ACTIVATED AND THE HAZARDS ACTIVATED. NO AIR BAGS WERE DEPLOYED. HOWEVER, A FEW SECONDS AFTER THE ACCIDENT, THE BRAKE HOLD FEATURE DEACTIVATED AND MY VEHICLE BEGAN TO ROLL INTO RUSH HOUR TRAFFIC. AFTER ACTIVELY PUMPING THE BRAKES, TO NO AVAIL, I INITIATED AN OFFENSIVE MANEUVER AND SWERVED THE VEHICLE OFF OF THE HIGHWAY AND ONTO UNPAVED SIDE ROAD/SHOULDER. MY VEHICLE CONTINUED TO ROLL FORWARD AND ONLY STOPPED AFTER I FULLY PRESSED/ENGAGED THE EMERGENCY BRAKE. IS DEACTIVATING BRAKE HOLD IN A REAR END COLLISION A DESIGN FLAW, OR IS THIS THE INTENDED FUNCTION?
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11019384August 24, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH KEYES EUROPEAN (5400 VAN NUYS BLVD, VAN NUYS, CA 91401) WHO STATED THAT THEY HAD NO INFORMATION AND THAT THE CONTACT SHOULD CALL THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VEHICLE WAS SAFE TO DRIVE. THERE WAS NO TIME ESTIMATE REGARDING PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019206August 23, 2017
UNKNOWN OR OTHER
DRIVERS SIDE DOOR HANDLE BECAME DISENGAGED FROM CABLE. I COULD NOT OPEN THE DOOR FROM THE INSIDE OF THE CAR. THIS INCIDENT DID NOT IMMEDIATELY AFFECT MY SAFETY, BUT I AM REPORTING THIS ISSUE BECAUSE I FORESEE A PROBLEM WITH THE CONSTRUCTION OF THIS FLIMSY DOOR OPENING SYSTEM. MY CAR IS BARELY 4 YEARS OLD AND IF I WAS IN AN ACCIDENT AND COULD NOT OPEN MY DOOR IMMEDIATELY, IT COULD SPELL TROUBLE. ANY NUMBER OF SCENARIOS COULD AFFECT A DRIVER WHO CANNOT OPEN THE DOOR WITHOUT BREAKING A WINDOW OR ROLLING DOWN THE WINDOW TO OPEN THE DOOR WITH THE OUTSIDE HANDLE. I HAVE FOUND MANY BLOG POSTS OF PEOPLE WHO HAD THIS IDENTICAL PROBLEM WITH THEIR C250 SEDAN. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018792August 22, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 MERCEDES BENZ C300. THE CONTACT STATED THAT WHILE DRIVING IN INCLEMENT WEATHER, THE VEHICLE BECAME STRANDED IN HIGH STANDING WATER AND STALLED. THE CONTACT STATED THAT HER SIBLINGS WERE ABLE TO PUSH THE VEHICLE OUT OF THE HIGH STANDING WATER. THE CONTACT STATED THAT AFTER THREE ATTEMPTS TO RESTART THE VEHICLE, THE CONTACT NOTICED SMOKE BILLOWING FROM BENEATH THE DASHBOARD. THE VEHICLE BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS NOTIFIED AND WAS ABLE TO EXTINGUISH THE FIRE. A FIRE REPORT WAS FILED. NO INJURIES WERE SUSTAINED IN THE FIRE. MERCEDES ROADSIDE ASSISTANCE WAS CONTACTED BUT FAILED TO SHOW UP. THE VEHICLE WAS FIRST IMPOUNDED AND THEN TOWED TO MERCEDES BENZ OF CUTLER BAY LOCATED AT: 10701 SW 211 ST, CUTLER BAY, FL 33189, (305) 251-0345. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. THE CONTACT STATED THAT THE VEHICLE HAD NOT YET BEEN CONFIRMED AS A TOTAL LOSS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11018744August 21, 2017
ELECTRICAL SYSTEM
STEERING WHEEL LOCK MECHANISM FAILURE. IT KEEPS THE CAR FROM STARTING. MY LOCAL DEALER STATED THIS IS A COMMON FAILURE IN MERCEDES. AND THAT THERE SHOULD BE A RECALL ON THESE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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