Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11032149October 7, 2017
AIR BAGS
TAKATA AIRBAGS. STILL WAITING ON A REMEDY FOR THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032158October 7, 2017
AIR BAGS, ELECTRICAL SYSTEM
MY CAR WOULDN'T START. I HAVE BEEN WAITING FOR A RECALL PART SINCE FEBRUARY. LAST NIGHT I HAD AN SRS MALFUNCTION PASSENGER SEAT AIRBAG. MERCEDES TOLD ME TODAY I DON'T HAVE A RECALL FOR AIRBAGS BUT I THINK IT IS A TAKATA AIRBAG PROBLEM THAT'S HASN'T BEEN REPORTED FOR MY VEHICLE YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032112October 6, 2017
ENGINE
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. WHILE DRIVING 50 MPH, AN UNIDENTIFIED WARNING INDICATOR ILLUMINATED AND STATED THAT THE VEHICLE WAS OVERHEATING AND NEEDED TO BE TURNED OFF. THE CONTACT PULLED THE VEHICLE TO THE RIGHT SIDE OF THE ROAD AND TURNED OFF THE VEHICLE. AFTER TEN MINUTES, THE CONTACT RESTARTED THE VEHICLE AND DROVE AWAY. CALSTAR MOTORS IN GLENDALE, CALIFORNIA WAS MADE AWARE OF THE FAILURE AND REQUESTED THAT THE VEHICLE BE BROUGHT IN FOR SERVICE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032528October 5, 2017
AIR BAGS
2012 MERCEDES-BENZ C250. CONSUMER WRITES IN REGARDS TO TAKATA SAFETY AIRBAG RECALL. *LD THE CONSUMER WAS ADVISED THE PARTS WERE UNAVAILABLE TO COMPLETE THE RECALL. UPDATED 10/05/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031957October 5, 2017
STEERING
ANTI-THEFT STEERING WHEEL LOCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031745October 4, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAPAIGN NUMBER: 17V017000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED TO CONFIRM THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031128October 3, 2017
AIR BAGS
2011 MERCEDES-BENZ 300C. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO COMPLETE THE RECALL REPAIR. UPDATED 10/03/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031555October 3, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 AND 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED, BUT WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030861October 2, 2017
FUEL/PROPULSION SYSTEM
THERE APPEARS TO BE IS A CRACK ON THE FUEL FILTER. THIS CRACK HAS RESULTED IN A FUEL LEAK, INCREASING THE RISK OF A FIRE. THE TOP OF THE FUEL SENDING UNITS ARE LEAKING. HIGH FUMES ODOR INSIDE AND OUT OF THE VEHICLE BOTH WHEN IT IS STATIONARY AND IN MOTION REGARDLESS IF IT'S ON THE HIGHWAY, TURNING OR CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030599September 30, 2017
AIR BAGS
TAKATA RECALL. MERCEDES HAS FAILED TO DATE TO REMEDY THE PROBLEM DESPITE RECALLING THE AIRBAGS IN JANUARY 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030383September 28, 2017
SEAT BELTS
2017 MERCEDES-BENZ C300 COUPE. SEATBELT "PRE-TENSIONER", PART OF MERCEDES' PRE-SAFE FEATURE THAT TIGHTENS THE SEATBELT TO REMOVE SLACK WHEN YOU CLICK THE SEATBELT IN, DOESN'T ALWAYS WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030425September 28, 2017
AIR BAGS
TAKATA RECALL- ITS BEEN MORE THAN 1 YEAR SINCE THE RECALL AND THE MERCEDES BENZ DEALERSHIP IS STILL NOT ABLE TO REPLACE THE FRONT AND PASSENGER AIRBAGS. I DRIVE THIS CAR DAILY... I DON'T THINK THE CONSUMER SHOULD RISK THEIR LIFE IF THERE IS A FAULTY AIRBAG. THERE SHOULD BE SOME OTHER TYPE OF ARRANGEMENTS TO REPLACE THESE FAULT AIRBAGS BY NOW?! THE RECALL NOTICES ARE: 16V081 & 16V363
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030128September 27, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. WHEN STARTING THE VEHICLE, THERE WAS A GRINDING NOISE COMING FROM THE ENGINE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO G2 AUTOMOTIVE MERCEDES-BENZ (5935 PARKWAY NORTH BLVD, CUMMING, GA 30040 PHONE NUMBER: (678) 515-9807) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED A NEW TIMING CHAIN TENSIONER REPLACEMENT. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11029917September 26, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. WHILE DRIVING 20 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE "CHECK AIR BAGS" MESSAGE APPEARED. THE VEHICLE STALLED AND LOST POWER. THE VEHICLE WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED BACK TO THE CONTACT'S RESIDENCE. THE LOCAL DEALER (PARK PLACE MOTORCARS MERCEDES-BENZ DALLAS, 6113 LEMMON AVE, DALLAS, TX 75209, 214-526-8701) INFORMED THE CONTACT THAT HE COULD NOT SCHEDULE AN APPOINTMENT BECAUSE THEY DID NOT HANDLE AIR BAG REPAIRS. THE CONTACT WAS INFORMED THAT PARTS WERE UNAVAILABLE AND THAT HE WOULD RECEIVE A LETTER FROM THE MANUFACTURER WHEN PARTS ARRIVED FOR THE TWO OPEN NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE CONTACT STATED THAT THEY EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR AND RECEIVED THE RECALL NOTIFICATION IN APRIL OF 2016. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025010September 22, 2017
AIR BAGS
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). MERCEDES NOTIFIED ME IN WRITING THAT OUR FRONT DRIVER AND PASSENGER AIRBAGS WERE DEFECTIVE OVER A YEAR AGO IN JUNE, 2016. I THINK IT IS SCANDALOUS THAT MERCEDES HAS NOT REPAIRED THIS DEFECT IN OVER 15 MONTHS. WHAT CAN I DO TO FORCE MERCEDES TO FULFILL THEIR OBLIGATIONS SURROUNDING THIS RECALL? [XXX] *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025039September 22, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED ABOUT THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT EXPERIENCED THE FAILURE OF THE VEHICLE OVERHEATING IN DECEMBER OF 2016. HELMS BROTHERS MERCEDES-BENZ IN BAYSIDE, NEW YORK WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 20,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025084September 22, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (MERCEDES-BENZ OF NASHVILLE, 630 BAKERS BRIDGE AVENUE, FRANKLIN, TN 37067) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023619September 15, 2017
AIR BAGS
TAKATA RECALL RECEIVED A LETTER FROM M B IN MARCH 2017 ABOUT THE RECALL. SPOKE TO M B CUSTOMER SERVICE TODAY AND THEY SAID RECALLS OF OTHER BRANDS TAKE PRIORITY OVER MERCEDES BENZ RECALLS FOR THE INFLATOR REPLACEMENTS. HOW LONG IS LONG ENOUGH TO WAIT TO CORRECT THIS SAFETY CONCERN ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022984September 13, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH THE PUSH TO START FEATURE. WHEN THE VEHICLE WAS STARTED, IT VIBRATED ABNORMALLY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO HENDRICK MOTORS OF CHARLOTTE-MERCEDES BENZ (5201 E INDEPENDENCE BLVD, CHARLOTTE, NC 28212, (704) 909-6941). THE CONTACT WAS INFORMED THAT THE VEHICLE PERFORMED AS INTENDED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 40.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023294September 13, 2017
ENGINE AND ENGINE COOLING:COOLING SYSTEM
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300W4. AFTER STARTING THE VEHICLE, THE ODOR OF MOLD ENTERED THE CABIN OF THE VEHICLE THROUGH THE HVAC SYSTEM. MERCEDES-BENZ OF MOBILE IN MOBILE, ALABAMA REPLACED THE AIR FILTERS AND CLEANED THE COOLING SYSTEM WITHIN THE HVAC TWICE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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