Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11165891January 8, 2019
VISIBILITY/WIPER, UNKNOWN OR OTHER
IN ADDITION TO A STRONG, NOXIOUS, MOLDY ODOR, VEHICLE'S FRONT WINDSHIELD FOGS OVER SO TOTALLY THAT IT BECOMES DANGEROUS IN HIGHWAY DRIVING. THE HVAC/CLIMATE-CONTROL SYSTEM'S DEFROSTER IS UNABLE TO CLEAR MORE THAN THE BOTTOM FEW INCHES OF THE WINDSHIELD: THE ONLY WAY I CAN SEE THROUGH IT IS TO WIPE AWAY THE FOG WITH MY HAND. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION BUT PERSISTS WHEN IT IS STATIONARY. THIS HAPPENS IN ALMOST ANY WEATHER, BUT ESPECIALLY IF THERE IS MOISTURE IN THE AIR(FOG, RAIN).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165010January 7, 2019
AIR BAGS
TAKATA RECALL - I GOT A MESSAGE ON MY CAR DASH LAST NIGHT WHILE DRIVING THAT THE RIGHT SRS AIRBAG HAS MALFUNCTIONED AND SERVICE IS REQUIRED. I CALLED A LOCAL DEALERSHIP TODAY TO LEARN PARTS FOR MY MAKE AND MODEL CAR ARE STILL NOT AVAILABLE FOR REPLACEMENT. I AM CONCERNED ABOUT THE SAFETY OF DRIVING THE CAR KNOWING THERE IS AN ISSUE WITH THE AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164853January 7, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RBM OF ATLANTA AT (678) 637-2333 (LOCATED AT 345 MCFARLAND PARKWAY, ALPHARETTA, GA 30004) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164987January 7, 2019
ELECTRICAL SYSTEM, STEERING
WHILE DRIVING DOWN THE 405 FREEWAY VEHICLE LOST POWER STEERING ASSIST AT 65MPH, VEHICLE STEERING WAS VERY HARD TO STEER & STEERING WHEEL LIGHT ILLUMINATED ON THE DASH HAD TO FIGHT WITH THE STEERING TO PULL THE VEHICLE OFF TO THE SIDE OF THE FREEWAY. TRY TO RESTART VEHICLE ALL LIGHT CAME ON NO-START. BATTERY CABLE HAD TO BE REMOVED WAIT 30MIN AND VEHICLE RESTARTED. TOOK THE VEHICLE TO THE DEALER IN BEVERLY HILLS, DEALER DIAGNOSIS AND FOUND SOME DTC'S CODES AND RESET AND RETURN VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165217January 4, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165254January 4, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PARK PLACE MOTORCARS MERCEDES-BENZ DALLAS (6113 LEMMON AVE, DALLAS, TX 75209, (214) 736-5753) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164623January 2, 2019
AIR BAGS
WE RECEIVED A RECALL NOTICE REGARDING THE PASSENGER-SIDE AIRBAG IN FEBRUARY, 2018. THE NOTICE STATED THAT A SUITABLE REPLACEMENT WOULD BE MADE AND WE WOULD BE NOTIFIED WHEN IT WAS AVAILABLE. IT'S BEEN ALMOST A YEAR NOW AND WE STILL HAVE NOT RECEIVED NOTIFICATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164633January 2, 2019
ENGINE
AS I WAS DRIVING TO COME TO A STOP AT A LIGHT, THE ENGINE LIGHT CAME ON AND THE ENGINE STOPPED IN THE MIDDLE OF ROAD. LUCKLY I WASN'T ON MAJOR HIGHWAY OR ELSE IT WOULD HAVE BEEN A MAJOR ACCIDENT. AFTER READING FARTHER REPORTS THIS INCIDENT HAS HAPPENED NUMEROUS OF TIME FOR THE SAME ISSUE AND AS WHAT HAPPENED TO ME. MERCEDES DID NOT DO ANY RECALLS OR PUT OUT ANY SAFETY NOTICES TO CUSTOMERS. THIS IS MAJOR SAFETY VIOLATION AND I FEEL THAT THEY DID NOT THINK ABOUT THE SAFETY OF THE CUSTOMERS. I CONTACTED THE MERCEDES HEADQUARTERS AND NOTIFIED THEM OF THIS ISSUE AND THEY HAD NO ANSWER FOR THIS PROBLEM. I FELT MY LIFE WAS IN JEOPARDY BECAUSE OF THE PROBLEM WITH THE MANUFACTURING OF THE MERCEDES ENGINES AS WELL AS THE OTHER CUSTOMERS THAT HAVE BROUGHT UP THIS COMPLAINT. THEY WOULD NOT FIX THE PROBLEM INSTEAD OFFERED A LOUSY INCENTIVE OF $1000 TOWARD NEW VEHICLE OR $500 TOWARD A CERTIFIED PREOWNED VEHICLE. THEN THEY ALSO CHARGED ME $800 TO DIAGNOSE THE PROBLEM. THEN TO TELL ME AFTER THAT THAT IT MIGHT NOT FIX THE PROBLEM AND RECOMMEND A NEW ENGINE. WHY SHOULD I PAY FOR A ENGINE THAT GOES OUT AT ONLY HAVING 110000 MILES ON IT. A TOP CLASS CAR DEALER AND THEIR ENGINES GO OUT AT 110000 MILES. TOTALLY UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164207December 31, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. WHILE DRIVING APPROXIMATELY 65 MPH, A SUDDEN LOUD, BOOMING SOUND WAS HEARD AS THE SUN ROOF EXPLODED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF WACO (1625 N VALLEY MILLS DR, WACO, TX), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164236December 31, 2018
STRUCTURE:BODY
PANORAMIC SUNROOF SPONTANEOUSLY EXPLODED WHILE THE CAR WAS SITTING. MERCEDES CLAIMING SOMETHING FELL INTO IT, BUT THERE WAS NOTHING ABOVE IT OR IN THE CAR WHILE IT WAS SITTING IN THE GARAGE. AFTER READING ONLINE, THIS IS HAPPENING TO A LOT OF OTHER CONSUMERS, INCLUDING ONE WHO HAS STARTED A CLASS ACTION LAWSUIT IN CALIFORNIA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163952December 29, 2018
AIR BAGS
"TAKATA RECALL" SEVERAL YEARS AGO I STARTED RECEIVING NOTICES ABOUT THE TAKATA AIRBAG RECALL. I HAVE YET TO RECEIVE A DATE IN WHICH THE FAULTY AIRBAG CAN BE REPLACED. PLEASE ARRANGE TO GET THE REPLACEMENT PARTS TO MY LOCAL DEALERSHIP WITHIN THE NEXT 30 DAYS. THERE ARE 2 DEALERSHIPS IN MY AREA. THEY ARE: MERCEDES BENZ OF MEMPHIS AND MERCEDES BENZ OF COLLIERVILLE. I LOOK FORWARD TO GETTING THIS REPLACEMENT AIRBAGS ASAP. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163557December 26, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163276December 24, 2018
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER
FORWARD COLLISON SYSTEM ($1700 OPTION) AEB, DOES NOT WORK AS DESCRIBED IN MB LITERATURE OR WEBSITE. IN MY OPINION, THE FORWARD COLLISION AVOIDANCE SYSTEM (AEB) IN MY 7 MO. OLD 2018 MERCEDES C300 SIMPLY DOES NOT WORK. I SPECIAL ORDERED THE CAR WITH THE 997 PKG THAT INCLUDES, DRIVER ASSISTANCE, BAS+, AND DISTRONIC THE MB MANUAL STATES: 'IF ACTIVE BRAKE ASSIST DETECTS THAT THERE IS A RISK OF COLLISION, YOU WILL BE WARNED VISUALLY AND ACOUSTICALLY. IF YOU DO NOT REACT AUTONOMOUS BRAKING CAN BE INITIATED IN CRITICAL SITUATIONS.' AND FURTHER THAT 'AUTONOMOUS BRAKING WORKS AT 4-124MPH FOR MOVING OBJECTS AND 4-31 MPH FOR STATIONARY OBJECTS.'
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163079December 22, 2018
AIR BAGS
TAKATA RECALL. DEALERSHIP HAS NO REMEDY TO REPAIR DEFECTIVE AIRBAG FOR MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163097December 22, 2018
UNKNOWN OR OTHER
TAKATA RECALL. I HAVE CONTACTED MERCEDES BENZ OF NAPLES AND WAS TOLD THAT THEY DID NOT HAVE THE PARTS AND DID NOT KNOW WHEN THEY WOULD GET THEM IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162877December 21, 2018
FUEL/PROPULSION SYSTEM
FUEL LEEK UNDER SEAT PASSENGER SIDE AS WELL STRONG SMELL COMING FROM EVERYWHERE WHEN THE GAS THANK IS FILLED AT THE GAS STATION.I CALLED THE MBUSA FOR HELP WITH THIS PROBLEM AND THEY REFOCUSED TO HELP .THIS IS BEEN UNGOING PROBLEM WITH THE MERCEDES AS I HAD SAME PROBLEM WITH MY 2007 S550 AS WELL MY 2007 E350 .THIS TIME I'M EXTREMELY SCARED ,IF THIS PROBLEM THAT I HAVE WITH MY CAR IT'S GOING TO CAUSE THE HEALTH DAMAGE TO ME AND MY FAMILY , AND EVERY TIME I OPEN MY GARAGE DOOR IN THE MORNING I'M AFRAID THE ELECTRICAL LIGHT OR MOTOR WOULD SPARK AND IGNITE THE FUMES AND CAUSE THE MAJOR EXPLOSION IN MY HOUSE/ GARAGE.PLEASE I NEED HELP FIXING MY CAR AND THOUSANDS OTHER AMERICANS WITH THE SAME PROBLEM.THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162951December 21, 2018
WHEELS
I BOUGHT MY 2016 MERCEDES C63S AMG FROM A DEALER IN EDMOND, OKLAHOMA (JACKIE COOPER BMW) AND THEY SOLD ME THE CAR WITH LESS THAN 10% TREAD LEFT ON THE TIRES. SHORTLY AFTER THE PURCHASE I CALLED THE DEALER FOR ASSISTANCE AND THEY FLAT OUT DENIED ANY WRONG DOING. THEY CLAIMED THEY DID A "RIGOROUS INSPECTION" BUT SOMEHOW THE TIRES THAT WERE DOWN TO THEIR WEAR BARS PASSED IT. TO MAKE MATTERS WORSE, I PURCHASED A $4100 TIRE/WHEEL PACKAGE FROM THEM AND THEY ALSO HAVE NOT ACTIVATED THE SERVICE (AFTER 23 DAYS OF PURCHASE) SO I CANNOT GET NEW TIRES PUT ON WITHOUT PAYING AN EXTRA $1200 OUT OF POCKET FOR THE HIGH PERFORMANCE TIRES THAT THE CAR REQUIRES. MANAGEMENT HAS NOT RETURNED ANY OF THE CALLS & THE SALES AGENT (BRYAN LEONARD) ALSO HAVE NOT BEEN VERY HELPFUL. NEARLY A MONTH LATER AFTER THE PURCHASE THE CAR IS STILL SITTING IN THE GARAGE WITH TWO BUSTED TIRES & NO WAY TO REPLACE THEM UNDER WARRANTY BECAUSE THE DEALER IS REFUSING TO EXPEDITE THE WARRANTY ACTIVATION. I FINALLY GOT TIRED OF WAITING SO I TOOK THE HIT FOR THE FRONT TWO TIRES AND PAID A MOBILE SERVICE TO COME OUT AND REPLACE THEM. THE DEALER IS REFUSING TO REIMBURSING ME FOR THOSE 2 & ALSO REFUSING TO ACTIVATE THE WARRANTY SERVICE IN A TIMELY MANNER. I'VE ATTACHED THE PICTURES OF THE DRIVER SIDE FRONT TIRE THAT IS ON IT'S LAST THREAD & ALSO THE RECEIPT FOR THE FRONT TWO THAT I REPLACED OUT OF POCKET. IT'S DECEMBER 21ST NOW AND STILL NO ACTIVATION ON THE WARRANTY. I'VE NEVER FELT A BIGGER BAIT & SWITCH FROM A DEALER BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162779December 20, 2018
AIR BAGS
TAKATA RECALL: MERCEDES HAS HAD THIS OPEN RECALL ON MY VEHICLE FOR A LONG TIME, I AM LOOSING INCOME NOT BEING ABLE TO RENT OUT MY VEHICLE. I HAVE ASKED MERCEDES FOR COMPENSATION OR HELP WITH NO AVAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162861December 20, 2018
STEERING
STEERING WHILE CONDUCTING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162523December 19, 2018
AIR BAGS
****NOTE - NOT ENOUGH INFORMATION**** TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000; HOWEVER, THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE DEALER (LAGUNA NIGUEL MERCEDES, 1 STAR DR, LAGUNA NIGUEL, CA 92677, 949-416-2438) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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