Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11170724January 18, 2019
AIR BAGS
"TAKATA RECALL" I AM A 72 YEAR OLD DISABLED VET WITH MANY HEALTH ISSUES. WE ARE EXTREMELY AFRAID TO USE THIS VEHICLE HAS EXPERIENCED THE DAMAGE THAT DEFECTIVE AIR BAGS CAN CAUSE. WE CAN NOT SELL THIS VEHICLE BECAUSE OF THE DAMAGE IT COULD CAUSE TO A POTENTIAL BUYER. OUR LOCAL DEALERSHIP HAS WARNED THAT A REPLACEMENT PART IS YEARS AWAY FROM ARRIVING IN EL PASO. SO OUR VEHICLE ONLY HAS ACCRUED ONLY 11,108 MILES DUE TO OUR FEARS AND WE CAN'T SELL IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170770January 18, 2019
AIR BAGS
TAKATA RECALL - THE MANUFACTURER IS NOT MAKING THE AIRBAG REPLACEMENT AVAILABLE RENDERING 2 OF MY VEHICLES UNSAFE FOR PASSENGERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170786January 18, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 17V627000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF TAMPA AT 813-579-2138 (LOCATED AT 4400 N DALE MABRY HWY, TAMPA, FL 33614) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170530January 17, 2019
AIR BAGS
TAKATA RECALL I BOUGHT MY 2013 MERCEDES C250 USED IN 2016 IN ROCHESTER NY. THE CAR WAS ORIGINALLY SOLD AS A NEW CAR IN FLORIDA AND WAS THERE FOR IT'S FIRST THREE YEARS. THIS PUTS ME AT A HIGHER RISK LEVEL FOR A DANGEROUS AIR BAG. I BELIEVE YOUR SYSTEM ONLY TRACKS CURRENT LOCATION AND DOES NOT TAKE INTO ACCOUNT THE CARS HISTORY. I AM IN A ZONE C BUT THE CAR HAS SIGNIFICANT TIME IN ZONE A. I AM REQUESTING THAT I BE GIVEN PRIORITY FOR THE REPLACEMENT AIR BAG. MY CAR SHOULD HAVE BEEN SERVICED WITH THE REST OF THE ZONE A CARS IN 2017. IT IS NOW EARLY 2019 WITH NO RESOLUTION IN SIGHT. MY LOCAL MD DEALER HAS GIVEN ME NO SATISFACTION ON THIS ISSUE AND APPEARS HELPLESS TO MAKE THINGS RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170628January 17, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF OAKLAND (2915 BROADWAY, OAKLAND, CA 94611, (510) 832-6030) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170406January 16, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). MERCEDES-BENZ OF EDISON (910 US-1, EDISON, NJ 08817, 732-549-6600) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170202January 15, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V363000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016 AND NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) WAS RECEIVED IN MARCH OF 2016. AFTER CONTACTING THE DEALER (MERCEDES-BENZ OF ESCONDIO, 1101 W. 9TH AVE, ESCONDIDO, CA), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170265January 15, 2019
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
1. TAKATA RECALL: THIS RECALL OF A DANGEROUS SITUATION HAS BEEN GOING ON FOR ABOUT TWO YEARS NOW IS UNACCEPTABLE AND HAZARDOUS TO EM AND MY FAMILY. 2. LAW SUIT: GREG SUDDRETH AND PAUL DENTON V. MERCEDES-BENZ USA, LLC. ON 10/30/17, I HAD TO PAY 3445.13 FOR A REPAIR MY BALANCE SHAFTS GEARS, WHICH WE'RE DEEMED DEFECTIVE IN ALL M272 ENGINES WHICH IS IN MY C300. HOWEVER, IN THE ABOVE MENTIONED LAW SUIT, THIS PROBLEM WAS SUPPOSED TO HAVE BEEN CORRECTED. WHEN I BROUGHT THIS TO THE ATTENTION TO THE MERCEDES-BENZ OF MODESTO TECHNICIANS, THEY SAID I MISSED THE CUT-OFF DATE BY ONE YEAR. THEY ACKNOWLEDGED I HAD THE SAME PROBLEM AND CHECKED TO SEE IF I QUALIFIED FOR A FREE REPAIR, BUT LATER CLAIMED, THE ISSUE WITH THE DEFECTIVE BALANCE SHAFTS GEARS HAD BEEN ADDRESSED. HOW CAN THAT BE WHEN I INCURRED THE SAME PROBLEM. THE REPAIR SHOULD HAVE BEEN REPAIRED UNDER WARRANTY. I EVENTUALLY HAD TO HAVE THE CAR REPAIRED AT MERCEDES OF PLEASANTON BECAUSE MODESTO DIDN'T HAVE ANY OPEN APPOINTMENTS. THANK YOU FOR YOUR ATTENTION IN THIS MATTER. 3. FAULTY ELECTRONIC STEARING LOCK: ENGINE WON'T TURN ON AND STEEARING WHEEL IS LOCKED. SEVERAL PEOPLE HAVE HAD THIS SAME PROBLEM. MERCEDES CLAIM NOT A SAFETY ISSUE, BUT WHEN YOUR DAUGHTER GETS STUCK AT MIDNIGHT AT AN AMUSEMENT PARK ON HIGH SCHOOL SENIOR NIGHT...THAT'S A SAFETY ISSUE. THANK YOU FOR YOUR ATTENTION IN THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11169926January 14, 2019
STEERING
I AM WRITING TO SHARE MY DISSATISFACTION WITH MERCEDES BENZ. I HAVE A 2018 C300 THAT WAS PURCHASED BRAND NEW. THE STEERING WHEEL IS DETERIORATING AND I ADDRESSED THE SERVICE DEPARTMENT OF ONTARIO,CA. I OPENED A CASE WITH CORPORATE AND SPOKE WITH CASE MANAGER JAMES WHO WAS NOT HELPFUL, AND REFUSED TO PUT IN A ESCALATION TO MANAGEMENT ABOUT MY SITUATION. HE ACTUALLY THOUGHT MY CALL WAS FUNNY AND LAUGHED AT ONE POINT. I WAS INSULTED BY MERCEDES BENZ WITH THE COMMENT YOU GUYS TOLD ME ABOUT MY WHEEL, AND HOW YOU WILL NOT STAND BEHIND THE STANDARD WARRANTY WHICH I'M COVERED UNDER. I FEEL HIGHLY OFFENDED BY THE COMMENT USED BY THE DLR TOWARDS ME OF "YOU USE TOO MUCH LOTION". SOUNDS LIKE A RACIAL COMMENT IF YOU ASK ME. I AM UNCERTAIN IF ITS BECAUSE I AM A WOMAN OF COLOR THAT I WAS TOLD THAT COMMENT. IT ACTUALLY DOESNT SIT WELL WITH ME. I WILL THINK TWICE BEFORE ANOTHER PURCHASE OF A MERCEDES BENZ! YOU GUYS QUOTE ME FOR A NEW STEERING WHEEL OF $2,117 TO RECTIFY MY ISSUE AND OFFERED TO PAY 30%? I'M A NEW CUSTOMER AND THIS IS TERRIBLE SERVICE/TREATMENT. I HAD A DODGE VEHICLE BEFORE THIS FULLY LOADED WITH LEATHER, & THIS HAS NEVER HAPPENED. THE SERVICE DEPARTMENT FOR ABOUT 4 WEEKS FROM 12/2018 HAD NEVER SCHEDULED A APPOINTMENT FOR SERVICE OF MY WHEEL UPON MY REQUEST AND NEVER CONTACTS ME, YET SENDS SURVEY'S? THE AGENT EVEN TOLD ME THE DLR LIED TO ME ABOUT THEM CONTACTING CORPORATE, AND NEVER REACHED OUT FOR ASSISTANCE. ALSO THE SERVICE DEPARTMENT WANTED ME TO WORK WITH A IRF TO REPLACE THE LEATHER BUT I WANT CORPORATE TO STAND BEHIND THE STANDARD WARRANTY. CAR IS ONLY 8 MONTHS OLD. THIS IS TERRIBLE BUSINESS AND UNETHICAL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166711January 13, 2019
STRUCTURE:BODY
DROVE UP TO DESTINATION PLACED THE CAR IN PARK AND TURNED OFF IGNITION WHEN I THEN REACHED FOR THE DOOR HANDLE AND WAS UNABLE TO OPEN THE DOOR. DRIVERS DOOR LATCH/ HANDLE BROKE AND UNABLE TO OPEN DOOR TO GET OUT OF CAR. I TOOK VEHICLE TO DEALERSHIP AND THEY STATED IT WAS NOT A RECALL AND NOT A SAFETY CONCERN AND I WOULD HAVE TO REPLACE THE DOOR WHICH THEY QUOTED ME $1000.00 (LABOR/DOOR). THIS IS A SAFETY CONCERN WHEN YOU CANNOT OPEN THE DOOR WITH WINDOW UP. DEALER STATED THE PART HAS 2 YEAR WARRANTY AND THERE WAS NO ASSURANCE THAT IT COULD HAPPEN AGAIN NOR IF THE OTHER DOORS LATCH/HANDLE WILL BREAK AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166450January 11, 2019
AIR BAGS
TAKATA RECALL - MERCEDES BENZ HAS NOT REPAIRED MY VEHICLE YET, STILL WAITING. RECALLED SINCE JANUARY 10,2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166510January 11, 2019
AIR BAGS
TAKATA RECALL SAFETY RISK: YOUR PASSENGER-SIDE AIRBAG IS AFFECTED BY THIS RECALL BASED ON THE DEFECT DECISION OF TK HOLDINGS, INC. (TAKATA). UNDER CERTAIN CIRCUMSTANCES DURING A CRASH THAT NECESSITATES FRONTAL AIRBAG DEPLOYMENT, THE DEFECT IN YOUR PASSENGER-SIDE AIRBAG INFLATOR MAY CAUSE THE AIRBAG TO EXPLODE DURING DEPLOYMENT AND COULD RESULT IN SHARP METAL FRAGMENTS STRIKING THE DRIVER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH. UNITL TODAY'S DATE THERE IS NO REMEDY FOR THIS AIRBAG PROBLEM OF MY VEHICLE FROM MERCEDEZ BENZ AND WOULD LIKE TO GET A REPLACEMENT OF THE CAR BOUGHT BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166516January 11, 2019
TIRES
TL* THE CONTACT LEASED A 2017 MERCEDES-BENZ C43 AMG EQUIPPED WITH PIRELLI P ZERO ALL SEASON TIRES, SIZE: P225/40/R19 (NA). ON SEVERAL OCCASIONS, THE LOW TIRE PRESSURE WARNING INDICATOR ILLUMINATED. ALSO, THE FRONT DRIVER AND PASSENGER TIRES EXPERIENCED BLOWOUTS AND CRACKED RIMS. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF NANUET (99 NY-304, NANUET, NY 10954, (845) 624-1500) TO BE DIAGNOSED, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT STATED THAT BOTH FRONT TIRES WERE REPLACED ELEVEN TIMES. THE VEHICLE MANUFACTURER WAS NOTIFIED. THE TIRE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 3,997.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166587January 11, 2019
AIR BAGS
WE HAVE BEEN WAITING FOR 2(TW0) YEARS SINCE RECEIVING A LETTER THAT OUR PASSENGER SEAT AIRBAG NEEDED REPLACEMENT AND NOW WE ARE HEARING THAT IT WILL BE ANOTHER YEAR BEFORE THE FIX WILL BE AVAILABLE. THIS IS MOVING TOO SLOW AND IT IS A SAFETY ISSUE. NO ONE HAS RIDDING IN THAT SEAT FOR 2W0 YEARS. MY WIFE IS TIRED OF RIDING IN THE BACK SEAT!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166212January 10, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF WEST CHESTER (1260 WILMINGTON PIKE, WEST CHESTER, PA 19382, (888) 240-2992) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166039January 9, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SAN FRANCISCO (500 8TH ST, SAN FRANCISCO, CA 94103, (415) 673-2000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166084January 9, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V363000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KEYES EUROPEAN MERCEDES-BENZ (5400 VAN NUYS BLVD, SHERMAN OAKS, CA 91401, (818) 461-3900) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166152January 9, 2019
AIR BAGS
TAKATA RECALL. I BOUGHT THIS VEHICLE FROM A DEALERSHIP IN DECEMBER 2017 NOT KNOWING IT IR HAD TAKATA AIRBAGS. I CONTACTED MY LOCAL MERCEDES DEALERSHIP WHEN I RECEIVED THE RECALL CARD IN THE MAIL. THEY CONTINUE TO SAY THEY DON'T HAVE THE PARTS IN STOCK TO FIX IT. THIS HAS NOW BEEN OVER A YEAR AND NOBODY WILL HELP ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165138January 8, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER (FLETCHER JONES IMPORTS, 7300 W SAHARA AVE, LAS VEGAS, NV 89117) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165162January 8, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ C300. WHILE DRIVING APPROXIMATELY 65 MPH, A LOUD NOISE SUDDENLY OCCURRED. THE DRIVER PULLED OVER AND DISCOVERED THAT THE SUN ROOF HAD ERRONEOUSLY SHATTERED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE MERCEDES-BENZ OF LITTLETON (8070 SOUTH BROADWAY, LITTLETON, CO) WHERE IT WAS DIAGNOSED THAT THE SUN ROOF WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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