Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11181265February 20, 2019
AIR BAGS
THERE HAVE BEEN TWO RECALLS ON MY CAR THAT ARE SAID TO BE DANGEROUS AND EVEN DEADLY, YET MERCEDES HAS NOT HAD PARTS TO FIX MY CAR TO A SAFE CONDITION FOR MONTHS AND STATE IT WILL YEARS BEFORE THEY WILL HAVE THE PARTS (2020). THIS IS AN UNREASONABLY DANGEROUS SITUATION THEY HAVE PLACED ME IN AS A PAYING CUSTOMER AND IS A BREACH OF ACCEPTABLE STANDARDS. TWO RECALLS ARE CURRENTLY THREATENING MY LIFE AND THE LIFE OF ANY PASSENGER WHEN THE CAR IS UTILIZED, A SHORT IN THE STEERING COLUMN CAN CAUSE THE AIRBAG TO BLOW AT ANY TIME AND A DEFECTIVE AIRBAG ON PASSENGER SIDE CAN SEND SHRAPNEL FLYING THAT IS REPORTED TO BE A POSSIBLE CAUSE OF DEATH OR SERIOUS INJURY. MERCEDES ONLY APOLOGIZES CLAIMING THEY HAVE NO PARTS AND NO WAY TO MAKE MY CAR SAFER BY DISABLING MECHANISMS FROM BOTH RECALLS TO MAKE MY CAR SAFER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181364February 20, 2019
FUEL/PROPULSION SYSTEM
SMELLING GAS FUMES INSIDE THE CAR, HAS GOTTEN LIGHT HEADED WHEN DRIVING, AND MY GAS GAGE DOES NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181375February 20, 2019
STEERING
TL* THE CONTACT LEASES A 2018 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V850000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF DAYTONA BEACH AT (386) 675-4677 (LOCATED AT 1188 N TOMOKA FARMS RDM, DAYTONA BEACH, FL 32124) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181251February 19, 2019
AIR BAGS
NOTIFIED OF RECALL MORE THAN 2 YEARS AGO. NO REMEDY AVAILABLE BY MERCEDES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180673February 17, 2019
AIR BAGS
'TAKATA RECALL THERE WAS A RECALL ON MY CAR FOR AIRBAGS SINCE FEBRUARY,2016 EVER SINCE I HAVE T HEARD FROM ANYONE ON BEHALF I CALLED DEALERS THEY SAID PARTS ARE NOT AVAILABLE. I BELIEVE THIS IT'S VERY INRESPOSIBLE IN YOUR BEHALF. IT CLEARLY SAID IN CASE OF A ACCIDENT SERIOUSLY INJURIES CAN OCCUR DUE TO THIS SO CAN YOU SOMEONE GIVE ME AN ANSWER ON THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180463February 16, 2019
AIR BAGS
GOT A DEFECTIVE AIR BAG RECALL FROM MERCEDES BENZ FOR MY CAR. WHEN I CALLED THE DEALERSHIP ( RMB OF ATLANTA, SANDY SPRINGS, GA ) TO GET IT FIXED IN MY AREA THEY SAID THAT THEY DO NOT HAVE THE PART TO FIX IT. I WILL HAVE TO WAIT TILL JAN, 2020 FOR THE AIR BAG TO BE FIXED. THIS IS UNACCEPTABLE FROM A SAFETY & CUSTOMER VIEWPOINT. WHY HAS MERCEDES ISSUED THIS REPLACEMENT NOTICE WHEN THEIR DEALERS CANNOT FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180275February 15, 2019
INTERIOR LIGHTING, STEERING
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V850000 (STEERING) AND 18V906000 (INTERIOR LIGHTING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE HOUSE OF IMPORTS (6862 AUTO CENTER DR, BUENA PARK, CA 90621, (714) 627-5553) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180305February 15, 2019
AIR BAGS, ENGINE
TAKATA INFLATORS THE FIRST RECALL WAS FEBRUARY 2016 FOR THE DRIVER SIDE AIRBAG A REASONABLE AMOUNT OF TIME IS PAST THE PARTS WERE PROMISED IN SEPTEMBER 2018 AND NO DELIVERY. NOW A NEW RECALL OF JANUARY 2019 FOR THE PASSENGER SIDE AIRBAG INFLATOR HAS BEEN ISSUED I'M TOLD BY MERCEDES-BENZ USA THAT THE PARTS WILL BE AVAILABLE SEPTEMBER 2019 . THIS IS AN UNREASONABLE AMOUNT OF TIME GIVEN THE THREE YEARS OF THE PREVIOUS RECALL NOT BEING REMEDIED. ALSO I'M TOLD BY THE DEALERSHIP THAT THE MOTOR MOUNTS ARE COLLAPSED I CAN'T HELP BUT THINK THAT THIS IS A DEFECT ALSO SUBJECT TO RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180352February 15, 2019
STEERING
RECALL LETTER STATES DEFECTIVE NUT IN STEERING COLUMN REPLACEMENT PART IS NOT AVAILABLE AND NO DATE IS GIVEN WHEN IT WILL BE AVAILABLE. LETTER WARNS IF THE PART (NUT)) CRACKS THERE IS A RISK OF A CRASH. MERCEDES FACTORY OR THE DELRAY MERCEDES DEALERSHIP THAT LEASED THE CAR TO ME, WILL NOT PROVIDE A SAFE VEHICLE FOR ME TO DRIVE UNTIL THE PART CAN BE FIXED.. I DO NOT HAVE ANY OTHER TRANSPORTATION. I DO NOT WANT TO RISK DRIVING AN UNSAFE CAR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180395February 15, 2019
AIR BAGS
LOCAL MERCEDES DEALERSHIP IS UNABLE TO SUPPLY NEEDED PARTS FOR THE RECALL. RECEIVED LETTER STATING PARTS WERE AVAILABLE AND TO CALL DEALER TO SET UP SERVICE. CALLED AND ARRANGED SERVICE AT MAILTLAND FLORIDA DEALERSHIP. DEALER CALL ME NEXT DAY AND INFORMS THAT PARTS WERE NOT AVAILABLE YET. CONTACTED THIS WEEK BY SAME DEALER AND TOLD THAT PARTS WERE NOW IN. SCHEDULED SERVICE FOR TODAY. LEFT CAR AT 11:00AM THIS MORNING, WAS CALLED AT 3 PM AND TOLD PARTS WERE NOT AVAILABLE. WOULD LIKE TO FIND OUT IF THESE AIRBAGS ARE GOING TO BE REPLACED OR SHOULD I GET RID (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180077February 14, 2019
STEERING
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE REMEDY AND PART WITHIN A REASONABLE TIME FRAME PERTAINING TO NHTSA CAMPAIGN NUMBER: 18V850000 (STEERING). MERCEDES-BENZ OF DELRAY (1001 LINTON BLVD, DELRAY BEACH, FL 33444, (561) 291-6095) STATED THAT THE PART WAS NOT AVAILABLE AND DID NOT KNOW WHEN IT WOULD ARRIVE. A LOANER VEHICLE OPTION WAS NOT PROVIDED. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180117February 14, 2019
AIR BAGS
"TAKATA RECALL" I WAS NOTIFIED ON JAN 10 2016 REGARDING THE RECALL ON MY CAR. TODAY IS 2/14/2019 AND REPLACEMENT AIRBAGS ARE STILL UNAVAILABLE!!!! IT'S BEEN 3 YEARS. I DON'T BELIEVE THIS IS CONSIDERED A REASONABLE AMOUNT OF TIME!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180158February 14, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) AND AN UNKNOWN NHTSA CAMPAIGN NUMBER REGARDING THE AIR BAGS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE CONTACT WAS CONCERNED FOR THE SAFETY OF BOTH HER DAUGHTER AND HERSELF IN THE EVENT THAT THE AIR BAGS COULD DEPLOY UNEXPECTEDLY. THE CONTACT CALLED MERCEDES-BENZ OF PEMBROKE PINES AT (954) 644-5035 (LOCATED AT 14199 PINES BLVD, PEMBROKE PINES, FL 33027) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR THE UNKNOWN RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180163February 14, 2019
AIR BAGS
I RECEIVED NOTIFICATION OF A DEFECTIVE PASSENGER SIDE AIRBAG IN MAY 2016. I HAVE RECEIVED TWO SUBSEQUENT LETTERS DATED DECEMBER 2017 AND JUST TODAY FEBRUARY 14, 2019 STATING THE PROBLEM AND THAT THE COMPANY ( MERCEDES BENZ USA ) THROUGH THEIR PARENT COMPANY DAIMLER AG WAS TAKING ALL NECESSARY MEASURES TO REMEDY THIS SITUATION. WE WERE ALSO TOLD THAT THEY WERE WORKING CLOSELY WITH THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION AND AIRBAG SUPPLIERS TO PROVIDE A REMEDY AS SOON AS POSSIBLE, AND TO PRIORITIZE REPAIRS ACCORDING TO RISK FACTORS IDENTIFIED THROUGH TESTING. WE HAVE BEEN TOLD ONCE AGAIN THAT REPLACEMENT PARTS ARE NOT YET AVAILABLE, BUT WE WILL BE CONTACTED ONCE PARTS BECOME AVAILABLE. IT HAS BEEN 2 1/2 YEARS AND STILL NO REMEDY. WE ARE DRIVING AROUND WITH A BOMB WAITING TO GO OFF IN THE FRONT SEAT OF OUR VEHICLE. WHEN IS ENOUGH ENOUGH? ARE WE WAITING FOR SOMEONE TO BE INJURED OR KILLED. I PURCHASED MERCEDES BENZ VEHICLE BECAUSE I WAS LEAD TO BELIEVE THEY WERE ONE OF THE SEVEN SAFEST CARS ON THE ROAD. I DO NOT HAVE A WARM AND FUZZY FEELING ABOUT OWNING MY MERCEDES WHEN THE PARENT COMPANY CANNOT REMEDY A SITUATION THAT PUTS MY FAMILY AND I AT RISK. I WOULD HAVE EXPECTED MORE FROM MERCEDES BENZ. GOING FORWARD I DO NOT WANT MORE EMPTY PROMISES. FIX THIS PROBLEM ONCE AND FOR ALL SO YOU MIGHT RESTORE SOME CONFIDENCE IN YOUR NAME AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179774February 13, 2019
AIR BAGS
TAKATA RECALL - HAVE TWO RECALLS ON THIS AUTOMOBILE. MERCEDES DEALERSHIP SAID THEY CANNOT REPLACE. WHAT ARE OPTIONS. HAVE BOTH DRIVER AND PASSENGER SIDE INVOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179815February 13, 2019
AIR BAGS, ENGINE
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300W. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO START. THE CONTACT ATTEMPTED TO JUMPSTART THE VEHICLE, BUT WAS UNSUCCESSFUL. IN ADDITION, THE AIR BAG INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179829February 13, 2019
AIR BAGS
THE RECALL WAS ISSUED IN FEBRUARY 2016 AND IS STILL UNRESOLVED. THIS IS NOT CORRECTED IN A TIMELY MANNER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179804February 13, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND AN UNKNOWN RECALL FOR THE PASSENGER SIDE AIR BAGS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF MUSIC CITY AT (615) 724-6262 (LOCATED AT 734 ENVIOUS LN, NASHVILLE, TN 37217) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179895February 13, 2019
STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT TOOK THE VEHICLE TO AN INSPECTION STATION AND WAS INFORMED THAT THE FRAME WAS FRACTURED AND COULD CAUSE AN EXPLOSION IF THE VEHICLE WERE DRIVEN OVER A POTHOLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS. THE CONTACT WAS REFERRED TO A LOCAL DEALER. THE FAILURE MILEAGE WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176471February 12, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF BEDFORD (18122 ROCKSIDE RD, BEDFORD, OH 44146, (440) 439-0100) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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