Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11206355May 8, 2019
EXTERIOR LIGHTING
MY FRONT PASSENGER HEAD LAMP CAUGHT FIRE ONE OF THE PARKING BULBS. ALL TJE WIRING IS EXPOSED AND MY LIGHTS STOPPED WORKING. MY RIGHT TAIL LIGHT ONE OF THE BULBS GOT OVER HEATED AND HAD TO TAKE OFF THE BULB.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11206001May 7, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF SAN ANTONIO (9600 SAN PEDRO AVE, SAN ANTONIO, TX 78216, (210) 920-3235) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TR*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206068May 7, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF FAIRFIELD AT 707-430-0101 (LOCATED AT 2950 AUTO MALL PKWY, FAIRFIELD, CA 94533) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206117May 7, 2019
ENGINE
IN JUNE OF 2018 WE HAD TO HAVE CAM SHAFT WORK DONE ON OUR CAR WHICH WAS SLIGHTLY OVER THE MANUFACTURE WARRANTY. THIS TOOK TWO TRIPS TO THE SHOP AND ABOUT $10,000 IN REPAIRS BECAUSE THE ONE SIDE FAILED THEN WITHIN A FEW WEEKS THE OTHER SIDE FAILED. I HAVE READ ON THE WEB MANY PEOPLE HAVE HAD THE SAME ISSUE AND IT BEGINS RIGHT AFTER THE WARRANTY GOES OUT. NOW THERE IS AN ISSUE WITH THE TIMING CHAIN WHICH I READ SHOULD HAVE BEEN REPLACED WHEN THE CAM SHAFT WORK WAS DONE. ALL THESE ISSUES WITH THE SAME MODEL AND THERE HAS BEEN NO RECALL. MERCEDES TOLD US IT IS A PROBLEM WITH THE C250 AND IT WILL PROBABLY HAVE TO BE DONE AGAIN AFTER ANOTHER 50,000 MILES. I DON'T UNDERSTAND IF THEY ARE AWARE OF THIS ISSUE WHY THEY HAVE NOT CORRECTED IT. IT COSTS ABOUT $5000 EACH TIME!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205673May 6, 2019
UNKNOWN OR OTHER
CAR WAS BEING DRIVEN AT APPROXIMATELY 60 MPH ON THE COURTNEY CAMPBELL CAUSEWAY HIGHWAY, ON A STRAIGHTAWAY, THAT CONNECTS CLEARWATER TO TAMPA, FLORIDA. SUDDENLY THE (CLOSED) SUNROOF SPONTANEOUSLY EXPLODED, CAUSING A VERY LOUD NOISE AND SHATTERED GLASS TO FALL DOWN INTO THE PASSENGER COMPARTMENT. MY WIFE, WHO WAS DRIVING MANAGED TO MAINTAIN CONTROL OF THE CAR AND PULL TO THE SIDE OF THE ROAD. GIVEN THE CAR'S SPEED AND SURROUNDING TRAFFIC (MORNING RUSH HOUR) IT IS UNBELIEVABLE THAT THE SUNROOF EXPLOSION DID NOT CAUSE AN ACCIDENT. THE POLICE WERE CALLED AND ARRIVED ON SCENE. NO POLICE REPORT WAS FILED, AS THERE WAS NO ACCIDENT AND NO INJURY. THE CAR WAS TAKEN TO MERCEDES BENZ OF TAMPA BAY. THEY TOOK PICTURES AND GAVE US A LOANER CAR AND SAID THAT THEY WOULD MAKE A DETERMINATION AS TO WHO WOULD BE RESPONSIBLE FOR THE REPAIR. THE INCIDENT OCCURRED ON 5/1/2019 AT ROUGHLY 7:45 AM. IT WAS NOT UNTIL FRIDAY, 5/3/2019 THAT WE HEARD FROM THE SERVICE CONSULTANT, INDICATING THAT THE CAR WAS OUT OF WARRANTY AND THEREFORE THE REPAIR WAS OUR RESPONSIBILITY. IT TOOK THE DEALERSHIP OVER 2.5 DAYS TO MAKE THAT DETERMINATION ... SEEMS LIKE THAT DETERMINATION COULD HAVE BEEN MADE IN ABOUT 5 MINUTES. COULD IT BE THAT MERCEDES BENZ USA WAS INVOLVED IN EVALUATING THE RESULTING LIABILITY IF THEY WERE TO TAKE RESPONSIBILITY? GIVEN THAT THERE WAS NO IDENTIFIABLE CAUSE FOR THE EXPLODING SUNROOF, IT IS EVIDENT TO ME THAT IT'S A MANUFACTURERS DEFECT THAT COULD EASILY HAVE CAUSED AN ACCIDENT AND SERIOUS INJURY OR DEATH, AND YET MERCEDES BENZ ASSUMES NO RESPONSIBILITY. A COST TO REPAIR/REPLACE THE SUNROOF GLASS WAS PROVIDED VERBALLY (OVER $1,700.00). THIS SPONTANEOUS EXPLOSION OF A SUNROOF IS APPARENTLY SOMETHING THAT HAS OCCURRED IN THE PAST WITH MERCEDES BENZ, AS WELL AS OTHER CAR MANUFACTURERS. THIS COULD HAVE A CATASTROPHIC OUTCOME ... ANY TIME IT HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205806May 6, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). AFTER CONTACTING MERCEDES-BENZ OF PALM SPRINGS (4095 E. PALM CANYON DR, PALM SPRINGS, CA) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205868May 6, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SOUTH ORLANDO (4301 MILLENIA BLVD, ORLANDO, FL 32839, (877) 754-1476) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205909May 6, 2019
SUSPENSION
THE FRONT DRIVERS SIDE SUSPENSION SQUEAKS WHEN WHEEL IS TURNED OR GOING OVER BUMPS. THIS CAR IS LESS THAN 5 YEARS OLD AND AROUND 50K MILES. I AM HOPEFUL THIS IS NOT A DANGEROUS FLAW IN THE SUSPENSION SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204942May 1, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF MASSAPEQUA (101 SUNRISE HWY, AMITYVILLE, NY 11701, (631) 213-2023) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204817April 30, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FLETCHER JONES MOTORCARS (3300 JAMBOREE RD, NEWPORT BEACH, CA 92660, (949) 718-3000) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204307April 29, 2019
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
CAM SOLENOID MOST C300 WILL STOP TURNING ON ALL THE CAR DOES IS ASK U TO TAKE KEY OF IGNITION.. I SEARCHED THE ISSUE AND THERE IS THOUSANDS OF PEOPLE HAVING THE SAME ISSUE. IT'S NOT FAIR TO CONSUMERS NOT TO HAVE A RECALL ON A PART THAT IS DEFECTIVE THAT COST OVER A THOUSAND TO FIX . PLEASE HELP US RESOLVE THIS MATTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204354April 29, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF PEMBROKE PINES AT 954-644-5035 (LOCATED AT 14199 PINES BLVD, PEMBROKE PINES, FL 33027) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT INFORMED THE SAME DEALER AND THE MANUFACTURER THAT THE AIR BAG INDICATOR REMAINED ILLUMINATED. THE CONTACT WAS INFORMED TO CONSIDER A TRADE-IN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204373April 29, 2019
ELECTRICAL SYSTEM
I AM WRITING TO FILE A COMPLAINT. THE VEHICLE DID NOT START AFTER THE KEY WAS PUT INTO THE IGNITION. THERE WERE NO WARNING LIGHTS. IN ADDITION, THE VEHICLE DID NOT START AT ALL. THE TOW SERVICE WAS CALLED. THE TOW REPAIR REPRESENTATIVE INDICATED THE PROBLEM MAY BE THE "IGNITION SWITCH," AS THE BATTERY WAS FINE. THE VEHICLE WAS TOWED TO THE DEALERSHIP. THE ENTIRE IGNITION SWITCH HAD TO BE REPLACED. THE COST WAS $1214. THIS IS UNACCEPTABLE. FORTUNATELY, THE VEHICLE WAS IN A SECURE PLACE -- THE HOME GARAGE. HOWEVER, HAD IT BEEN IN ANOTHER LOCATION, A SERIOUS SAFETY HAZARD COULD HAVE OCCURRED. THE VEHICLE ONLY HAS APPROXIMATELY 91,000 MILES, SO IT IS INCONCEIVABLE AS TO WHY AN IGNITION SWITCH WOULD NEED TO BE REPLACED. THERE WAS NO WARNING. THIS IS AN ITEM THAT IS CLEARLY A MANUFACTURER'S DEFECT AND SHOULD BE UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204428April 29, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. WHILE THE CONTACT'S SON WAS DRIVING 40 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT END OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES SUSTAINED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT. THE CONTACT CALLED AN UNKNOWN DEALER TO NOTIFY THEM ABOUT THE AIR BAG FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS), BUT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE FAILURE MILEAGE WAS NOT PROVIDED. PARTS DISTRIBUTION DISCONNECT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11204065April 27, 2019
ENGINE
DEALERSHIP DIAGNOSED PROBLEM WITH CAMSHAFT ADJUSTERS. THIS HAPPENED 2 TIMES ALREADY ON THE SAME VEHICLE, AND IT IS VERY COSTLY TO FIX ($4000). FIRST TIME I HAD A RATTLING NOISE FROM ENGINE, AND CHECK ENGINE LIGHT ON. FIRST TIME IT HAPPENED AT 46K MILES. SECOND TIME CAR HESITATES TO START, HAD LONG CRANKING, IT HAPPENED AT 69K MILES. IT IS A SYSTEMATIC, VERY COSTLY AND POTENTIALLY LIFE THREATENING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204066April 27, 2019
ENGINE
DEALERSHIP DIAGNOSED PROBLEM WITH CAMSHAFT ADJUSTERS. THIS HAPPENED 2 TIMES ALREADY ON THE SAME VEHICLE, AND IT IS VERY COSTLY TO FIX ($4000). FIRST TIME I HAD A RATTLING NOISE FROM ENGINE, AND CHECK ENGINE LIGHT ON. FIRST TIME IT HAPPENED AT 46K MILES. SECOND TIME CAR HESITATES TO START, HAD LONG CRANKING, IT HAPPENED AT 69K MILES. IT IS A SYSTEMATIC, VERY COSTLY AND POTENTIALLY LIFE THREATENING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204150April 27, 2019
POWER TRAIN
WAS STOPPED AT RED LIGHT. WHEN IT TURNED GREEN, PULLED UP WAITING FOR TRAFFIC TO CLEAR FOR A LEFT TURN; ONCE TRAFFIC CLEARED, ATTEMPTED TO ACCELERATE THROUGH TURN BUT VEHICLE WOULD NOT MOVE. MOVED FOOT BACK TO BRAKE THEN TO GAS, STILL NO MOVED. TRIED TO CONFIRM VEHICLE WAS IN DRIVE, NOTICED MESSAGE ON INSTRUMENT PANEL "TRANSMISSION FAILURE". VEHICLE WOULD NOT SHIFT INTO OR OUT OF ANY GEAR, AND WOULD NOT MOVE. SHUT OFF VEHICLE AND RESTARTED, VEHICLE THEN SHIFTED AND MOVED NORMALLY. WAS ABLE TO CLEAR INTERSECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203850April 26, 2019
AIR BAGS
"TAKATA RECALL" RECENT CHANGE IN PA LAW MADE ME AWARE OF RECALL PROBLEMS OTHERS REPORTED. I CHECKED MY VEHICLE AND FOUND 2 UNRESOLVED RECALLS, ONE DATED 2016 AND ONE DATED 2019. I INTEND TO COMPLAIN TO THE DEALER I PURCHASED THE CAR FROM AND I WONDERED IF NHTSA WAS DOING ANYTHING TO PRESSURE THE DEALER TO RESOLVE THEIR 3 YEAR NEGLECT OF MY UNSAFE AIR BAGS. IS IT NORMAL THAT A RECALL IS IGNORED BY THE MANUFACTURER FOR 3 YEARS? CAN YOU HELP?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203853April 26, 2019
ENGINE
RATTLING NOISE COMING FROM ENGINE AT STARTUP. DIAGNOSED AS DEFECTIVE CAM TIMING ADJUSTERS @ 65000 MILES. THIS APPARENTLY AN ON GOING PROBLEM WITH THIS PARTICULAR PART(S) AND CAUSES MAJOR ENGINE DAMAGE. REPAIR COSTS RANGE FROM $3000 - $5000 AND MORE IF THE ENGINE IS RUINED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203619April 25, 2019
AIR BAGS
TAKATA RECALL - WHEN PURCHASING THIS VEHICLE, I WAS INFORMED BY THE CARMAX DEALSHIP THAT THERE WERE OPEN RECALLS ON THE VEHICLE. THEY BRIEFLY EXPLAINED THAT ONE OF THE RECALLS WAS A DEFECTIVE PART, INVOLVING THE AIRBAG, COULD CAUSE SERIOUS INJURY OR DEATH. THIS WAS A HUGE CONCERN TO ME, AS I WAS PURCHASING A MERCEDES-BENZ BECAUSE IT WAS AN EXTREMELY SAFE CAR. I EXPRESSED MY CONCERN IMMEDIATELY TO THE DEALERSHIP, WHO TOLD ME NOT TO WORRY AND THAT I COULD TAKE THE CAR DIRECTLY THE AN AUTHORIZED MERCEDES-BENZ DEALERSHIP TO HAVE PARTS REPLACED AND THAT THE ISSUE WOULD BE RESOLVED. AFTER SIGNING THE PAPERS TO PURCHASE THE VEHICLE, I CONTACTED SEVERAL AUTHORIZED DEALERSHIPS WITH ATTEMPTS TO HAVE THE RECALL REMEDIED. UNFORTUNATELY, I HAD NO LUCK IN DOING SO, AS EACH OF THE DEALERSHIPS INFORMED ME THAT THERE WAS NO REMEDY AT THIS TIME. I CONTINUED TO CALL EACH MONTH TO ATTEMPT TO HAVE THE PARTS REPLACED WITHOUT ANY LUCK. KNOWING THAT THERE WAS DEFECTIVE PARTS IN MY CAR AND THAT IT COULD CASE SERIOUS DEATH OR INJURY TO SOMEONE REALLY UPSET ME. I USE MY CAR FOR WORK AND AT TIMES, I AM RESPONSIBLE FOR TRANSPORTING CLIENTS. DUE TO THIS OPEN RECALL, MY CAR HAS BEEN DEEMED UNSUITABLE BY THE COMPANY I WORK FOR AND NOW I HAVE LOST A GREAT DEAL OF MONEY, SPECIFICALLY DUE TO THIS RECALL. I AM EXTREMELY FRUSTRATED THAT I HAVE BEEN GIVEN THE WRONG INFORMATION AND IN ADDITION TO THAT, I AM FORCED TO DRIVE AN UNSAFE CAR, KNOWING THAT THERE IS DEFECTIVE PARTS. MY JOB HAS REFUSED TO ALLOW ME TO WORK UNTIL THE RECALL HAS BEEN RESOLVED AND AN AUTHORIZED DEALER HAS REPORTED TO NHTSA THAT IT HAS BEEN FIXED.*DT *TP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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