Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11209310May 22, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF LONG BEACH (LOCATED AT 2300 E SPRING ST, SIGNAL HILL, CA 90755, (562) 374-7759) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208780May 20, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF AUGUSTA AT 706-860-1111 (LOCATED AT 3061 WASHINGTON RD, AUGUSTA, GA 30907) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208489May 19, 2019
ENGINE
BOUGHT CAR FROM MERCEDES LOT, USED WITH 70K MILES. DELIVERED IT WITH CHECK ENGINE LIGHT. SALESMAN CLAIMED IT WAS LOW WASHER FLUID. I SAID I WASNT GOING ANYWHERE IN A CAR WITH A CHECK ENGINE LIGHT AND HE NEEDED TO GET IT BACK TO SERVICE AND HAVE CODE RAN. AFTER DOING SO HE CLAIMED IT JUST NEEDED TO BE RESET SINCE LAST SERVICE SOME WORK HAD BEEN DONE(ANOTHER LIE). TOLD HIM I WAS RETEST DRIVING BEFORE ACCEPTING VEHICLE. TURNED OVER 3 TIMES, THEN STARTED. WHEN DRIVING ON THE INTERSTATE THE THROTTLE BECAME UNRESPONSIVE AND DIED OUT WITH CARS SPEEDING UP BEHIND ME. FORCED MERCEDES TO PUT IT BACK IN SERVICE. IT WAS THE TIMING CHAIN AND CAM ADJUSTER ISSUE. THERES 100S OF PEOPLE NOTIFYING YOU OF THIS. MERCEDES KNOWS AND IS TRYING TO LIE TO CUSTOMERS AND STILL SELL THEM KNOWING THEY'RE DAMAGED AND DANGEROUS. FIX CAN BE UPWARDS OF $4000. A RECALL NEEDS TO BE MADE!!! PLEASE DO SOMETHING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208336May 17, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250W. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF TEMECULA (40910 TEMECULA CENTER DR, TEMECULA, CA 92591, (951) 216-7800) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208051May 16, 2019
AIR BAGS, ELECTRICAL SYSTEM, VISIBILITY/WIPER
I CALLED MERCEDES BENZ DEALERSHIP TO MAKE APPOINTMENT, THEY TOOK MY INFORMATION 6 MONTHS A GO WITH OUT ANY ANSWER THE FIX THE RECALL PROBLEMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207699May 15, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE PART WAS NOT AVAILABLE TO SCHEDULE THE RECALL REPAIR WITHIN A REASONABLE TIME FRAME FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). MERCEDES-BENZ OF BUFFALO (8185 MAIN ST, WILLIAMSVILLE, NY 14221, (716) 633-0088) WAS CONTACTED AND DID NOT OFFER A LOANER VEHICLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207879May 15, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C250W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PARK PLACE MOTORCARS OF FORT WORTH (5601 BRYANT IRVIN RD, FORT WORTH, TX 76132, (817) 263-3600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207403May 14, 2019
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
12/6/17 AIRBAG FRONTAL,8/31/17 ELECTRIAL SYSTEM STARTER ASSEMBLY,8/31/17 ENGINE AND ENGINE COOLING ENGINE,4/21/17 ELECTRICAL SYSTEM SOFTWARE AND 4/21/17 AIRBAG FRONTAL SENSOR/CONTROL MODULE.RECALL ON THESE PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207456May 14, 2019
SEATS
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C43A4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V130000 (SEATS). THE CONTACT STATED THAT MERCEDES-BENZ OF DANBURY (LOCATED AT100 FEDERAL RD, DANBURY, CT 06810, (203) 778-6333) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207350May 13, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MERCEDES-BENZ OF STEVENS CREEK (4500 STEVENS CREEK BLVD, SAN JOSE, CA 95129 (408) 641-4610) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207265May 13, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER FLETCHER JONES IMPORTS (7300 W SAHARA AVE, LAS VEGAS, NV 89117 (702) 364-2700) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207314May 13, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES BENZ C300. THE CONTACT STATED THAT THE DEALER MERCEDES BENZ OF PORTLAND (971-340-4573,1605 SW NAITO PKWY, PORTLAND, OR 97201) WAS UNABLE TO DETERMINE WHEN THE MANUFACTURER MAY PROVIDE THE REMEDY TO SCHEDULE AN APPOINTMENT TO RECEIVE THE PART FOR THE RECALL REPAIR, SO THE CONTACT WAS UNCERTAIN AS TO WHEN THE VEHICLE MAY BE REPAIRED FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT WAS NOT PROVIDED AN OPTION OF A LOANER VEHICLE. THE MANUFACTURER WAS CONTACTED TO ADDRESS PARTS AVAILABILITY TO SERVICE THE RECALL REPAIR FOR THE AIR BAG SYSTEM WITH THE DEALER. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207051May 12, 2019
FUEL/PROPULSION SYSTEM
I SMELLED FUEL IN MY GARAGE OCCASIONALLY FOR THE PAST 4 MONTHS. I ASSUMED IN WAS THE GAS HEATER BUT WHEN I PARK MY CAR IN OTHERS GARAGE I SMELLED FUEL. A FRIEND SUGGESTED IT MIGHT BE MY CAR. I TOOK MY CAR INTO SERVICE FOR MY 50K SERVICE AND ASKED IF THEY COULD LOOK INTO. MERCEDES BENZ INFORMED ME IT IS WET AROUND THE FUEL HOSE CONNECTOR. BEFORE I ONLY SMELLED IT TWICE A MONTH IN THE GARAGE. AFTER ONE I GOT IT BACK FROM SERVICE, I SMELLED FUEL INSIDE THE CAR WHILE I'M DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207129May 12, 2019
AIR BAGS
TAKATA RECALL I HAVE RECEIVED MULTIPLE NOTICES SINCE 2016 FROM MERCEDES BENZ DEALERSHIP IN SANTA ROSA, CA REGARDING THE TAKATA AIRBAG RECALL (NHTSA RECALL # 16V081, #16V363) FOR BOTH DRIVER-SIDE AND PASSENGER-SIDE AIRBAG MODULES UNDER RECALL CAMPAIGN #2018120017. I HAVE BEEN NOTIFIED SINCE DECEMBER OF 2018 THAT THE PARTS ARE NOW AVAILABLE FOR THIS RECALL CAMPAIGN, INCLUDING EMAILS FROM THE DEALERSHIP STATING THAT THE REPAIR IS "EXTREMELY URGENT" AND THAT FAILURE TO COMPLETE THE REPAIR MAY RESULT IN SEVERE INJURY OR DEATH TO DRIVER AND/OR PASSENGERS. HOWEVER, I HAVE SCHEDULED THE SERVICE APPOINTMENT MULTIPLE TIMES, ONLY TO BE TOLD THAT THE PARTS ARE ACTUALLY NOT AVAILABLE. THE DEALER IS UNABLE TO GIVE ME ANY ESTIMATE OF WHEN THE PARTS FOR THIS RECALL WILL ACTUALLY BE AVAILABLE. PLEASE HELP ME EXPEDITE THE REPAIR WITH THE DEALERSHIP, MERCEDES BENZ OF SANTA ROSA (2885 CORBY AVE SANTA ROSA, CA 95407 (888) 878‑0186)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206447May 9, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 MERCEDES BENZ C300. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED AND THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED PERIODICALLY. THE VEHICLE WAS TAKING TO AN INDEPENDENT MECHANIC WHERE THE FAILURE COULD NOT BE DETERMINED. MERCEDES-BENZ OF ALEXANDRIA (200 S PICKETT ST, ALEXANDRIA, VA 22304 (703) 341-2100) AND MERCEDES-BENZ OF ANNAPOLIS (324 6TH ST, ANNAPOLIS, MD 21403 (888) 261-7620) WERE CONTACTED AND INFORMED THE CONTACT TO BRING THE VEHICLE IN FOR A DIAGNOSTIC TEST. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC TEST OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206504May 9, 2019
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2014 MERCEDES-BENZ C350. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15-30 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED. THE CONTACT STATED THAT HE WAS UNAWARE OF HOW HIS FOOT ENDED UP UNDER THE ACCELERATOR PEDAL. THE VEHICLE WAS THEN INVOLVED IN A FOUR VEHICLE COLLISION. THE CONTACT STATED THAT ALONG WITH HIS WIFE WHO WAS IN THE CAR AT THE TIME, SHE WAS INJURED ALONG WITH ONE OTHER OCCUPANT OF ONE OF THE OTHER VEHICLES. IT WAS UNKNOWN WHERE THE WIFE WAS SEATED. MEDICAL ATTENTION WAS SOUGHT SEVERAL DAYS AFTER THE COLLISION BY THE CONTACT AND HIS SPOUSE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOWING LOT. AAA WAS ABLE TO RETRIEVE DATA FROM THE VEHICLE DATA RECORDER. THE CONTACT WAS INFORMED THAT A COMPREHENSIVE REPORT COULD BE ATTAINED BY EQUIPMENT THAT ONLY THE DEALER OR MANUFACTURER POSSESSED. THE VEHICLE WAS NOT REPAIRED. THERE WAS NO DIAGNOSTIC CHECK OR INSPECTION PERFORMED ON THE VEHICLE. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,366. *JS
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11206580May 9, 2019
AIR BAGS
I RECEIVED A LETTER THAT MY VEHICLE HAD A RECALL DUE TO DRIVERS AND PASSENGERS AIRBAGS I TOOK MY VEHICLE TO THE MERCEDES BENZ DEALERSHIP LOCATE AT ORLANDO FL IN MILINIA MALL AFTER THEY HAD MY CAR FOR ONE WEEK, THEN THEY CALL ME TO TELL ME THAT THEY DID NOT HAVE THE PART AND THAT THEY WOULD CALL ME WHEN THE PARTS ARRIVE.I HAVE BEEN WAITING 5MONTHS NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206572May 9, 2019
AIR BAGS
TL* TAKATA RECALL AIR BAG SINCE 1/1/90. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT CALLED THE MERCEDES-BENZ OF NORTH PALM BEACH DEALER (561-848-2900, 9275 FL A1AALT, NORTH PALM BEACH, FL 33403 ) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206283May 8, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF BURLINGTON AT 781-229-1600 (LOCATED AT 80 CAMBRIDGE ST, BURLINGTON, MA 01803) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206341May 8, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT MERCEDES-BENZ OF ANAHEIM (LOCATED AT 5395 E LA PALMA AVE, ANAHEIM, CA 92807, (855) 281-3286) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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