Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11231466July 12, 2019
AIR BAGS
I HAVE BEEN CONTACTING MECEDES-BENZ OF SOUTH BAY AT 3311 PACIFIC COAST HIGHWAY, TORRANCE, CA 90505. TEL: (855)457-2275 FOR THE LAST 2 YEARS REGARDING THE TAKATA AIR BAG RECALL. 1) THE RESPONSE IS ALWAYS: "WE WILL CONTACT YOU TO SCHEDULE SERVICE WHEN THE PARTS ARRIVE". THEY NEVER CONTACT. 2) I KEEP GETTING POSTCARDS FROM MERCEDES BENZ THAT PARTS ARE AVAILABLE, HOWEVER, I HAVE LEFT MESSAGES FOR THEIR ASSIGNED RECALL PERSON WHO NEVER HAS TIME TO CALL BACK THEY ARE DRAGGING THEIR FEET ON THIS MATTER HOPING I'LL GO AWAY AND FORGET ABOUT IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230984July 11, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. LUXURY AUTO MALL OF SIOUX FALLS (4410 W 12TH ST, SIOUX FALLS, SD 57107, (888) 710-3852) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231113July 11, 2019
VISIBILITY/WIPER
THE DRIVER SIDE WIPER BLADE IS CONSTANTLY SKIPPING AND SHUDDERING, PREVENTING THE WINDSHIELD FROM BEING PROPERLY CLEARED IN THE RAIN. AFTER 3 VISITS TO THE DEALERSHIP THEY FINALLY TOLD ME THAT THIS IS AN EXISTING ISSUE AND MERCEDES DOESN'T HAVE A FIX FOR IT AND MAY NOT WISH TO FIX IT. I SHOULD CONSTANTLY SPRAY WASHER FLUID ON THE WINDSHIELD, EVEN DURING THE RAIN AS A TEMPORARY FIX IS WHAT I WAS TOLD. I HAVE VIDEO OF THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230749July 10, 2019
FUEL/PROPULSION SYSTEM
I FIRST NOTICED THIS PROBLEM ABOUT 2 YEARS AGO. I WAS ON THE HIGHWAY GETTING READY TO PASS A BIG RIG. ABOUT 2 SECONDS AFTER I EXCELERATED I NOTICED THAT I LOST POWER TO THE ENGINE AND THE CHECK ENGINE LIGHT TURNED ON. I KEPT MY FOOT ON THE PEDAL HOPING TO REGAIN POWER TO PASS THE BIG RIG. I HAD NO SUCH LUCK. SHORTLY AFTER I HAD VEHICLES BEHIND ME HAVING TO SLOW DOWN BECAUSE MY CAR WOULDN'T EXCELERATE TO THE DESIRED SPEED. I FINALLY MADE MY WAY OUT OF THE HIGHWAY TO CHECK MY ENGINE. I COULDN'T SEE A PROBLEM BUT THE CHECK ENGINE LIGHT STAYED ON AND THE LOSS OF POWER CONTINUED. I HAD TO DRIVE MY CAR HOME SLOW. THE NEXT DAY I NOTICED THAT THE CHECK ENGINE LIGHT HAD TURNED OFF AND I WAS ABLE TO DRIVE THE CAR NORMAL. THE LOSS OF POWER IN THAT SITUATION WAS SCARY AND COULD HAVE GONE A LOT WORSE. I KNOW I AM NOT THE ONLY ONE WHO HAS EXPERIENCED THIS PROBLEM. I HAVE SEEN BLOGS AND YOUTUBE VIDEOS WHO DESCRIBE SIMILAR EXPERIENCES. PLEASE HELP FIND A SOLUTION BEFORE SOMEONE IS SERIOUSLY HURT DO TO THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230359July 9, 2019
ELECTRICAL SYSTEM, STEERING
THE C300 MODEL HAS A NOTORIOUS PROBLEM WITH ELECTRONIC STEERING LOCKING LEAVING THE CAR MOBILELESS. CANNOT EVEN PUT IN NEUTRAL FOR TOWING. THE CAR SIMPLY WON'T START. IT WILL LEAVE A MOTORIST STRANDED AT ANY TIME, ANY PLACE AND WITHOUT ANY WARNING AND REPRESENTS A DANGEROUS HAZARD TO MOTORIST'S SAFETY. MERCEDES SHOULD BE BROUGHT TO COURT VIA CLASS ACTION LAW SUIT. *TR *TR *TR *JS CONSUMER STATED CAR HAS BEEN REPAIRED.*JB *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230380July 9, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. I.G. BURTON & CO. INC. (LOCATED AT 509 BAY ROAD, MILFORD, DE 19963, 888-310-0329) WAS CONTACTED BY PHONE AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS ALSO MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230531July 9, 2019
SEATS, AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. WHILE DRIVING, THE PASSENGER SIDE HEADREST AIR BAG DEPLOYED WITHOUT WARNING OR IMPACT. THERE WERE NO INJURIES. THE AIR BAG INDICATOR ILLUMINATED AFTER THE AIR BAG DEPLOYED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230581July 9, 2019
ELECTRICAL SYSTEM, STEERING
AREA UNDER STEERING COLUMN IS EXPOSED REVEALING ELECTRICAL WIRING WHICH APPEARS TO BE CONNECTED TO THE ENGINE OR SOMETHING UNDER THE HOOD. I WAS TOLD THAT'S THE WAY VEHICLE WAS MADE, NO PART OR OPTION TO COVER EXPOSED AREA. IT IS UNSAFE BECAUSE AS I AM DRIVING ON HIGHWAY, CITY STREETS, ETC., MY KNEES TOUCH THE AREA AND MAY JARR SOMETHING LOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229860July 7, 2019
AIR BAGS
TAKATA RECALL..THERE HAS BEEN A RECALL ISSUED SINCE 2017 FOR THE DRIVER AIRBAG BUT REMEDY HAS BEEN DONE..THIS IS VERY DANGEROUS AND LIFE THREATENING..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229726July 6, 2019
STEERING
THE ELS PROBLEM AGAIN LIKE IN THE OTHER MERCEDEZ ..I PARK MY CAR WAS RUNNING GOOD NO NOISE OR ANYTHING WHEN I WAS GOING HOME DEAD NOT TURNING ON THE ENGINE ..HAD TO TOWED TO MY MECHANIC AND HE SOYED IS THE POWER STEERING LOCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229512July 5, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229711July 5, 2019
AIR BAGS, STRUCTURE:BODY, STEERING
ON JUNE 9,2019 I WAS DRIVING GOING TO GIANT GROCERY STORE IN WEST-BARD SHOPPING CENTER IN BETHESDA. .IN THE PARKING LOT I LOST CONTROL OF STEERING COLUMN.HIT A CONCRETE POLE AND PASSED OUT.ALL OF MY AIRBAGS DEPLOYED, TIME WAS AROUND I WAS DRIVING ON CITY ROAD.FROM RIVER ROAD TO WESTBARD. I SUFFERED BRAIN,NECK,CHEST AND KNEE INJURIES. SUFFERRED TRANSIENT GLOBAL AMNESIAF OR NEARLY 4 HOURS OR MORE. STILL RECUPERATING. LAST TWO YEARS GETTING LETTERS FOR TAKATA AIRBAG RECALLS BUT NOTHING HAS BEEN DONE, DID NOT KNOW THAT STEERING COLUMN HAD ISSUES. I DID MANUFACTURE RECOMMENDED SERVICE.CAR HAS ABOUT 48,000 MILE ON IT. IT HAS MULTIPLE OPTIONS UPGRADES.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11229406July 4, 2019
AIR BAGS
MY AIRBAG ON THE DRIVER SIDE WAS LOOSED AND THE RIGHT SIDE OF THE AIRBAG IS POPPED OUT ON THE STEERING WHEEL JULY 2, 2019. I WAS STATIONARY WHEN I NOTICED THIS, SO I RETURNED THE CAR TO THE MERCEDES DEALERSHIP IN SUGARLAND, TX TO BE FIXED ON JULY 2,2019. THE SERVICE ADVISOR INFORMED ME THAT MERCEDES WOULD SPECIAL ORDER THE PART AND FIX IT. ON JULY 3, 2019 I RECEIVED A CALL FROM THE DEALERSHIP STATING THE TECHNICIAN HAD INSPECTED IT AND CHECKED THE SPRINGS. THAT THEY TIGHTEN IT BACK UP AND IT LOOK OK AND I NEED TO WAIT UNTIL I RECEIVE MY SECOND LETTER FROM MERCEDES BEFORE THEY CAN REPLACED THE AIRBAG THAT I NEED TO COME IN AND PICK UP THE CAR THAT IT WAS READY. THE AIRBAG WAS NOT REPLACED. WHEN WILL I RECEIVE A SECOND LETTER TO REPLACE THE TAKATA RECALL AIRBAG?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229200July 3, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229346July 3, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THEY WERE WAITING ON A REMEDY FOR AN UNKNOWN AIR BAG RECALL FOR THE PAST NINETEEN MONTHS. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF ONTARIO (3787 EAST GUAFTI RD, ONTARIO, CA 91761, 909-212-8400) AND THE CONTACT WAS REPEATEDLY INFORMED THAT A REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228932July 2, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ATLANTA CLASSIC CARS MERCEDES-BENZ (1705 BOGGS RD NW, DULUTH, GA 30096, (770) 279-3600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228945July 2, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C350. THE CONTACT RECEIVED RECALL NOTICES FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF TEMECULA (40910 TEMECULA CENTER DR, TEMECULA, CA 92591, (951) 216-7800) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228957July 2, 2019
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. WHILE ATTEMPTING TO START THE VEHICLE, THE ENGINE WOULD NOT START AND THE POWER STEERING ABILITY SEIZED. THE VEHICLE WAS TOWED TO MERCEDES BENZ OF HONOLULU (818 OKAPI OMANI AVE, HONOLULU, HI) WHERE IT WAS DIAGNOSED THAT THE STEERING LOCK MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE MODULE WAS REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228678July 1, 2019
AIR BAGS
TAKATA RECALL, OTHER CARS FROM SAME RECALL AT SAME DEALERSHIP ARE BEING REPAIRED, AND MINE HAS NOT. I NEED TO KNOW WHY I NEED TO DRIVE AROUND WITH A SHRAPNEL BOMB POINTED AT MY CHEST WHILE OTHERS FROM THE SAME RECALL ARE GETTING THEIR VEHICLES REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228778July 1, 2019
UNKNOWN OR OTHER
NOTHING HAS HAPPENED TO ME OR MY CAR, BUT I AM CONCERNED FOR OUR SAFETY. IS THIS COMPLAINT FORM ONLY FOR PEOPLE WHO HAVE ALREADY HAD AN ACCIDENT OR PASSED AWAY DUE TO THIS RECALL? THE RECALL IS OPEN AND PARTS AREN'T READY!? I AM TRYING TO SELL MY CAR DUE TO A FINANCIAL ISSUE/HARDSHIP. I NEED TO KNOW HOW YOU ARE GOING TO RESOLVE THIS PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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