Mercedes-Benz A-Class Complaints

88 consumer complaints on file.

#11427876August 5, 2021
ELECTRICAL SYSTEM, BACK OVER PREVENTION
The contact owns a 2021 Mercedes-Benz A220. The contact received notification of NHTSA campaign number: 21V354000 (Back Over Prevention, Electrical System). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall but referred the contact to the manufacturer. The manufacturer was made aware of the issue and informed the contact that the recall was an over the air update (OTA) but had not provided a time frame for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404822March 25, 2021
ELECTRICAL SYSTEM, COMMUNICATION
TL* THE CONTACT OWNS A 2020 MERCEDES-BENZ A220. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V058000 (COMMUNICATION, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF WESLEY CHAPEL (2383 WILLOW OAK DR, WESLEY CHAPEL, FL 33544, (813)200-7788) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348718August 11, 2020
UNKNOWN OR OTHER
20V045 - NO FIX FOR THIS OPEN RECALL SINCE JAN 2020. GETS FLAGGED ON CARFAX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291618December 27, 2019
UNKNOWN OR OTHER
ON DECEMBER 23, 2019 I FOUND OUT THE REAR SUB-FRAME MOUNT ROTTED OUT CAUSING THE CONTROL ARM TO DISENGAGE FROM THE SUSPENSION. ACCORDING TO MY GARAGE, THE CONTROL ARM HAS BEEN HITTING THE FUEL TANK. WHEN DRIVING THE CAR, IT WOULD RANDOMLY SWERVE, PARTICULARLY WHEN BRAKING, WHEN MAKING A GENTLE TURN OF THE STEERING WHEEL WHILE AT 60 MPH AND WHEN CHANGING LANES ON THE HIGHWAY WHILE IN CRUISE CONTROL. IT FELT AT TIMES AS THOUGH THE CALIPER WAS BAD OR AT OTHER TIMES THE WHEEL WAS LOOSE. OTHER TIMES, IT FELT LIKE THE POWER STEERING WAS GOING. MERCEDES BENZ ESTATE MOTORS IN GOLDEN'S BRIDGE JUST REPLACED THE AIRBAG FROM THE RECALL ON NOV 19 AND THEY DID NOT NOTICE THE SUB-FRAME WAS ROTTED OUT WHEN THEY DID THEIR SAFETY CHECK. MY GARAGE HAD TO DO SOME EXTRA TESTING AND DRIVING TO FIGURE OUT THE PROBLEM AS IT IS NOT VISIBLY APPARENT WITHOUT DETAILED INSPECTION. THIS IS AN EXTREMELY DANGEROUS DEFECT AND THIS MODEL SHOULD BE RECALLED TO CORRECT THE PROBLEM. I SEE IN 2014 MB RECALLED THEIR 2008 C CLASS FOR THIS SAME REASON!!! *LN CONSUMER CONTACTED THE DEALER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267637October 10, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ A220. WHILE DRIVING APPROXIMATELY 20 MPH AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO RESPOND AND THE GEAR DISPLAY INDICATED THAT THE TRANSMISSION WAS IN THE NEUTRAL POSITION. AFTER RESTARTING THE ENGINE, THE VEHICLE WAS DRIVEN TO FLAGSHIP MOTOR CARS OF LYNNFIELD (NORTH 385 BROADWAY RTE 1, LYNNFIELD, MA) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DUPLICATED. AFTER RETRIEVING THE VEHICLE, THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,344.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258636September 27, 2019
ELECTRONIC STABILITY CONTROL (ESC), STEERING: STEERING WHEEL/HANDLE BAR, LANE DEPARTURE
TL* THE CONTACT OWNS A 2019 MERCEDES A220. THE CONTACT STATED THAT THE LANE DEPARTURE WARNING INDICATOR FAILED TO OPERATE. WHILE DRIVING 50 TO 60 MPH, THE STEERING WHEEL SHOOK AND THE LANE DEPARTURE SYSTEM PREVENTED THE CONTACT FROM CHANGING LANES. AN ICON ILLUMINATED ON THE INSTRUMENT PANEL, INDICATING THAT THE VEHICLE WAS LEAVING THE ROAD. ALSO, THE VEHICLE MADE AN ABNORMAL NOISE AND THE BRAKES ENGAGED WITH A LOUD NOISE AND CANCELED THE LANE CHANGE. THE CONTACT ALSO STATED THAT THE ROAD MARKINGS WERE SOLID LINES AND THAT WAS LIKELY WHY THE ROAD DEPARTURE SYSTEM WAS MORE SENSITIVE. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ BELLEVUE (11850 BELL-RED ROAD, BELLEVUE, WA 98005, 425-455-8535) WHERE IT WAS DETERMINED THAT THE LANE CHANGE SYSTEM ACTIVATED FOR NORMAL LANE CHANGES. THE LANE DEPARTURE FEATURE USUALLY ACTIVATED WHEN DRIVING OVER THICK WHITE LINES, SUCH AS HOV LANES. THE FAILURE OCCURRED ON THE FREEWAY DURING BOTH DAY AND NIGHT AND WAS INDEPENDENT OF THE ADAPTIVE CRUISE CONTROL BEING ENGAGED. THE DEALER TEST DROVE THE VEHICLE AND WAS ABLE TO DUPLICATE THE FAILURE ON ANOTHER MERCEDES-BENZ 220. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 100. *PM*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240251July 29, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT DROVE A 2019 MERCEDES-BENZ A220. WHILE AT A FUEL STATION WITH THE ENGINE WAS POWERED OFF, THE VEHICLE FAILED TO RESTART. THE CONTACT CALLED MERCEDES-BENZ ROADSIDE ASSISTANCE AND A TECHNICIAN CAME OUT AND ATTEMPTED TO START THE VEHICLE, BUT WAS UNSUCCESSFUL. THE TECHNICIAN REMOVED THE BATTERY CABLE FROM THE TERMINAL, WAITED A FEW SECONDS, RECONNECTED THE CABLE, AND WAS ABLE TO START THE VEHICLE. THE VEHICLE WAS LATER TAKEN TO MERCEDES-BENZ OF ANNAPOLIS (1920 FOREST DR, ANNAPOLIS, MD 21401, (866) 290-0799) WHERE THE FAILURE WAS REPORTED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 738. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207919May 15, 2019
AIR BAGS
RIGHT PASSENGER AIR BAG WARNING MALFUNCTION LIGHT CAME ON 2X WITHIN A 3 WEEK PERIOD. SECOND TIME OCCURRED AFTER I TOOK THE CAR IN TO FIX THE ISSUE AND DEALER CLAIMED ISSUE WAS FIXED. THE ISSUE OCCURRED AFTER I STARTED THE CAR AND PULLED AWAY FROM A STATIONARY POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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