Mazda Mazda5 Complaints

412 consumer complaints on file.

#10478046October 1, 2012
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
WHILE DRIVING AT 70MPH ON US23 IN MICHIGAN, TPMS LOW PRESSURE TELLTALE ILLUMINATED. WITHIN 30 SECS, VEHICLE BEGAN TO PULL HARD TO THE LEFT. PULLED OFF THE SIDE OF THIS 4 LANE 70MPH HIGHWAY IN THE RAIN TO INVESTIGATE. LEFT FRONT TIRE COMPLETELY FLAT. NUT HOLDING THE TPMS SENSOR TO THE RIM WAS MISSING & HAD CORRODED, ALLOWING THE TPMS SENSOR TO FALL INSIDE TIRE CAVITY, RESULTING IN RAPID AIR LOSS. THREADS OF TPMS SENSOR EXHIBITED CORROSION. DROVE VEHICLE TO GMC DEALERSHIP IN MILAN MI WHICH CONFIRMED THE TPMS SENSOR NUT FAILURE DUE TO CORROSION. TIRE DESTROYED, RIM EDGE CHEWED UP. CONTACTED MAZDA USA AND THEY WOULD NOT OFFER ANY CONSIDERATION, STATING THAT THE 3 YEAR WARRANTY HAD EXPIRED 1 MONTH PRIOR, AND THAT CORROSION WAS NOT COVERED BEYOND 3 YEARS. I STATED THAT THIS ISN'T A COSMETIC RUST ISSUE, THAT THE CORROSION RESULTED IN A SAFETY CONCERN FOR ME AND MY FAMILY, BUT MAZDA WOULD NOT OFFER ANY RESOLUTION. THE VEHICLE HAS BEEN DRIVEN DURING 3 MILD OHIO WINTERS; THERE IS NOT ANY SIGNS OF CORROSION ANYWHERE ELSE ON THE VEHICLE; I DRIVE THE CAR THRU AUTOMATIC CAR WASHES EVERY 3 WEEKS OR SO IN THE WINTER JUST TO WASH OFF ANY ROAD SALT. NO OTHER COMPONENT ON THE VEHICLE IS EXHIBITING CORROSION. HAD VEHICLE ON LIFT TO INSPECT THE UNDERBODY. IT DOES NOT SEEM TECHNICALLY SOUND THAT A VEHICLE COMPONENT SPECIFICALLY MANDATE BY NHTSA TO PREVENT TIRES FROM BEING RAN LOW IN INFLATION PRESSURE ON A VEHICLE SHOULD INSTEAD CAUSE MY TIRE TO RAPIDLY LOSE ALL AIR PRESSURE. THIS IS A SAFETY ISSUE. I BOUGHT THIS VEHICLE NEW AND KNOW ITS SERVICE LIFE. THIS TPMS SENSOR WAS IN USE FOR ONLY 37 MONTHS. A 3 CENT NUT PUT MY FAMILY AT SIGNIFICANT SAFETY RISK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477180September 26, 2012
SUSPENSION
LEFT REAR SHOCK FAILED AT 21222 MILES ON MARCH 23, 2012, COVERED BY WARRANTY. RIGHT REAR SHOCKED FAILED AT 28073 MILES ON OCTOBER 20, 2012. MAZDA REFUSED TO REPLACE RIGHT REAR SHOCK ON MARCH 23, 2012 DUE TO NO VISIBLE FAILURE AT THIS TIME. MAZDA WOULD NOT REPLACE RIGHT REAR SHOCK UNLESS I PAID FOR IT ON SEPTEMBER 20, 2012 DUE TO LAPSE OF WARRANTY. THESE SHOCKS HAVE SHOWN A HISTORY OF FAILURE AT LOW MILEAGE AND MAZDA SHOULD BE FORCED TO RECALL THESE SHOCKS DUE TO THEIR POTENTIAL TO CAUSE LOSS OF VEHICLE CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476761September 22, 2012
WHEELS, TIRES
TPMS SENSOR-VALVE SLOW LEAK: FOUR NEW TIRES (PIRELLI P6 FOUR SEASONS) INSTALLED AT MAZDA DEALER ON JAN 2011. THE ORIGINAL TPMS SENSOR-VALVES WHERE USED ON THE NEW TIRES. AFTER THAT THE TPMS WARNING LIGHT WOULD GO ON EVERY COUPLE OF WEEKS. I WOULD CHECK THE PRESSURE IN ALL THE TIRES USING A DIGITAL GAUGE WHICH SHOWED SLIGHTLY LOW PRESSURE (HIGH 20?S PSI) IN ONE TIRE, THE SAME TIRE EACH TIME. I WOULD INFLATE THE TIRE TO THE CORRECT PRESSURE. ONE REASON I AM REPORTING THIS IS THAT THERE IS A WELL-DOCUMENTED HISTORY OF TPMS SENSOR VALVES BREAKING EASILY WHEN PUTTING AIR IN THE TIRE. THE MORE ONE HAS TO INFLATE THE TIRES THE MORE LIKELY THE TPMS SENSOR-VALUES WILL BREAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476763September 22, 2012
WHEELS, TIRES
TPMS SENSOR-VALVE FAILURE: I WAS DRIVING TO WORK GOING ABOUT 40 MPH WHEN TPMS LIGHT WENT ON. I COULD NOT PULL OFF IMMEDIATELY BECAUSE OF ROAD CONDITIONS. SHORTLY AFTER THAT I COULD HEAR THE SOUND OF A VERY FLAT TIRE. WHEN I MANAGED TO PULL OFF AND CHECK THE TIRES, ONE WAS COMPLETELY FLAT. TIRE WAS TOO DAMAGED TO RE-INFLATE. THE RELATIVELY NEW TIRE AND THE TPMS SENSOR HAD TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476557September 20, 2012
STEERING
I HAD NOTICED MY STEERING WHEEL SHAKING SLIGHTLY WHEN SLOWING FROM HIGHWAY SPEEDS WHEN MY MAZDA5 HAD 13000 MILES. I SERVICED MY CAR AT 18000 MILES FOR AN OUT OF STATE TRIP, AT THIS TIME MY BRAKES WERE AT .08MM AND IN GOOD CONDITION. DURING AND AFTER MY TRIP THE STEERING VIBRATION BECAME SO EXTREME WHEN BRAKING AT HIGHWAY SPEEDS THAT I AVOIDED FURTHER DRIVING ON THE FREEWAY FOR SAFETY. I RETURNED THE CAR TO THE DEALER SERVICE CENTER AND THEY CHECKED MY ROTORS. THEY INFORMED ME THAT "RUN OUT LIMIT" ON ROTORS IS .04MM AND MINE WERE AT .06MM AND WERE SO WARPED THAT THEY COULD NOT BE RESURFACED. THIS PART IS NOT UNDER WARRANTY AND THE SERVICE CENTER WAS UNABLE TO MAKE A DETERMINATION IF THIS WAS "WEAR AND TEAR" OR A "PARTS DEFECT". I ASKED FOR AN EXPLANATION AS TO HOW MY BRAKES HAVE NEVER BEEN CHANGED AND ARE STILL IN GOOD CONDITION; HOW IT COULD POSSIBLY BE "WEAR AND TEAR"? THEY DIRECTED ME TO MAZDA CUSTOMER SERVICE TO GET APPROVAL FOR THE SERVICE. AFTER A FEW DAYS MAZDA AGREED TO REPAIR MY MAZDA5 UNDER "GOODWILL, ONE TIME ONLY" AND NOT UNDER ANY SORT OF WARRANTY. I FEEL THIS IS A BREAKING SYSTEM DEFECT AND SHOULD BE INVESTIGATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474176September 7, 2012
ENGINE
CHECK ENGINE LIGHT CAME ON THE NIGHT BEFORE. THE NEXT MORNING MY WIFE WENT TO RUN AN ERRAND BEFORE GOING TO CHECK THE CAR OUT AT THE DEALERSHIP, BUT SHE ONLY GOT ABOUT 13 MILES WHEN THE ENGINE BLEW OUT AND STARTED SMOKING. THE VEHICLE HAD APPROX 56K MILES AND THE ENGINE SHOULD HAVE BEEN COVERED UNDER WARRANTY, BUT THE DEALERSHIP STATES THAT IT WAS NOT COVERED ANYMORE BECAUSE WE RAN THE VEHICLE THAT MORNING WITH THE CHECK ENGINE LIGHT ON. THE DEALERSHIP STATED THAT THE ENGINE WAS COMPLETELY BLOWN AND THAT IT OVERHEATED. THEY STATE THAT THERE WAS NO COOLANT IN IT. THERE WAS NO PRIOR LEAK IN THE COOLANT, AND THE COOLANT WAS CHECKED AND REFILLED ONLY 2 WEEKS PRIOR. WE WOULD HAVE NOTICED A COOLANT LEAK ON OUR DRIVEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474118September 6, 2012
AIR BAGS
I WAS BACKING UP FROM A PARKING SLOT IN A NEIGHBORHOOD SHOPPING CENTER, WHEN THE AIR BAG ON THE STEERING WHEEL JUST EXPLODED, AND I WAS PINNED TO MY SEAT. I PUSHED ON THE BAG AND IT STARTED TO DEFLATE. MY SEATBELT WHICH HAD LOCKED ME INTO THE SEAT, MOVED ENOUGH TO ALLOW ME TO DISLODGE IT. WHEN I GOT OUT OF THE VEHICLE AND INSPECTED THE CAR. THE ONLY THING I FOUND WAS A SCRAPE MARK UNDERNEATH THE CENTER OF THE FRONT BUMPER. LOCATED IN THE PARKING SLOT WAS A CONCRETE BARRIER SITUATED IN THE FRONT OF THE PARKING SLOT. THE BARRIER IS DESCRIBED AS BEING FIVE(5) FOOT LONG BY FOUR(4)INCHES HIGH AND FIVE (5) INCHES WIDE. AS I WAS BACKING OUT I DID NOT FEEL ANY FRICTION, VIBRATION OR HEAR ANY NOISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471156August 16, 2012
TIRES
TL* THE CONTACT OWNS A 2009 MAZDA MAZDA5 EQUIPPED WITH BRIDGESTONE POTENZA TIRES, SIZE: P205-50-R17 GO19GRID. THE CONTACT STATED THAT WHILE THE TIRES WERE BEING INSPECTED, BLISTERS WERE LOCATED ON THE TIRES. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469861August 7, 2012
TIRES
CPSC: I1280026A. 2012 MAZDA 5. CONSUMER STATED THAT HIS CAR WOULD HYDROPLANE WHEN HE DROVE IN RAIN, DUE TO THE TYPE OF TIRES ON THE VEHICLE. *LN THE CONSUMER WAS INFORMED THE TIRES NEEDED A BETTER DESIGN TO CHANNEL THE RAIN OUT FROM UNDERNEATH THEM. THE CONSUMER PURCHASED A NEW SET OF TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469121August 3, 2012
SERVICE BRAKES
STARTING A FEW MONTHS AGO, MY STEERING WHEEL SHIMMIED AS I WAS BRAKING. IT WAS INTERMITTENT. IN MAY, THE SHAKING DISAPPEARED BUT A SLIGHT GRINDING SENSATION(NO NOISE) COULD BE FELT WHEN I APPLIED THE BRAKE PEDAL. I DIDN'T THINK IS WAS A BRAKE WEAR PROBLEM SINCE THE CAR WAS RELATIVELY NEW AND I LIVE IN A FLAT AREA WITH NO UNUSUAL STRESS ON THE BRAKES. I WAS ON VACATION FOR A FEW MONTHS AND DID NOT DRIVE THE CAR. MY HUSBAND DROVE IT ONCE AND FELT IT WASN'T SAFE TO DRIVE BECAUSE OF WEAK BRAKING. I TOOK IT TO THE DEALER WHEN I RETURNED. MY BRAKING DISTANCE WAS DOUBLE OF WHAT IT USED TO BE. I FELT UNSAFE DRIVING THE CAR THE 5 MILES TO THE DEALERSHIP. THE DEALER SEEMED TO KNOW THAT MAZDA WOULD PROBABLY FIX THE ISSUE EVEN THOUGH BRAKE ISSUES ARE USUALLY CONSIDERED NORMAL WEAR AND TEAR. I WAS TOLD THAT MAZDA DID FIX THE PROBLEM AT NO CHARGE AND THAT THERE HAD BEEN A DESIGN FLAW WITH THE 2012 MAZDA5'S ROTORS. I WAS TOLD THEY WERE TOO THIN IN THE ORIGINAL DESIGN AND THUS WORE OUT QUICKLY. THEY ALSO INDICATED THEY HAD FIXED IT IN MORE RECENT MODELS. I FEEL THAT THIS SHOULD HAVE BEEN A FORMAL RECALL. THE CAR RAPIDLY WENT FROM A INTERMITTENT BOTHER TO A TRUE SAFETY ISSUE. I CONTINUALLY WORRIED THAT I MIGHT HAVE TO STOP QUICKLY AND WOULD NOT BE ABLE TO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465269July 11, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2010 MAZDA MAZDA 5. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THERE WAS AN EXCESSIVE VIBRATION COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND TWO DIFFERENT MECHANICS FOR DIAGNOSIS. THE TECHNICIANS STATED THAT THE FAILURE WAS RELATED TO A DEFECTIVE FRAME. IN ADDITION, THE DEFECT CAUSED BOTH REAR TIRES TO PREMATURELY WEAR. THE REAR TIRES HAD BEEN REPLACED TWICE WITH NEW TIRES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463322June 27, 2012
VISIBILITY, STRUCTURE
NOTICED THE SEAL THAT SECURES THE WINDOW TO THE FRAME OF THE VEHICLE HAS AN 1/8 INCH OPENING, A BREAK IN THE SEAL LINING. ON A RECENT ROAD TRIP, IN MAY, DRIVER AND PASSENGER HEARD THIS POPPING NOISE, WE THOUGHT THAT SOMETHING WAS HITTING THE CAR TOP, APPARENTLY NOT, AS THE RIGHT WINDOW SEAL IS FURTHER STRETCHED OUT AND A BREAK HAS NOW OCCURRED. I AM CONCERNED THAT UNDER CONSISTENT USE AND PRESSURE THAT THE OPENING WILL CONTINUE TO STRETCH OUT EVEN FURTHER AFFECTING THE WINDSHIELD SECURITY AND THE DRIVER. MY MILEAGE IS LIMITED AND VERY LOW AT THIS TIME BUT VERY CONCERNED FOR SAFETY PURPOSES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463019June 25, 2012
AIR BAGS, ENGINE
TL* THE CONTACT OWNS A 2007 MAZDA MAZDA5. WHILE PARKED, THE CONTACT NOTICED THE AIR BAG LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC. THE TECHNICIAN STATED THAT THE FRONT DRIVER'S SIDE AIR BAG WOULD HAVE TO BE REPLACED. APPROXIMATELY THREE WEEKS AFTER THE AIR BAG WARNING LIGHT ILLUMINATED, THE ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE WARNING LIGHTS ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463089June 25, 2012
ENGINE, AIR BAGS
MY HUSBAND WAS DRIVING THE CAR ON THE HIGHWAY AND THE CAR BEGAN TO STALL AND SLOW DOWN SUDDENLY. THE CAR'S HEAT INDICATOR LIGHT WENT ON HIGH AND THEN WENT TO COLD. HE COULD NOT DRIVE THE CAR PAST 45 MILES. WHEN MY HUSBAND EXITED THE RAMP OFF THE HIGHWAY THE CAR SHUT DOWN COMPLETELY. THE INCIDENT COULD POTENTIALLY PUT MY HUSBAND IN A DEADLY ACCIDENT HAVING HAD STALLED AND STOPPED ON A HIGHWAY WITH CARS SPEEDING BEHIND HIM. WE WERE TOLD BY A MAZDA DEALER THAT WE ARE RESPONSIBLE FOR REPLACING THE ENGINE WHICH APPARENTLY BLEW. THEY CLAIM THE ENGINE HAD NO OIL, BUT WE KNOW THE CAR SHOULD HAVE HAD OIL. NO CHECK OIL LIGHT EVER CAME ON. IN ADDITION, THIS CAR STALLED WHILE I WAS DRIVING ON THE HIGHWAY 6 MONTHS AFTER WE PURCHASED THE CAR. THAT TIME I WAS ABLE TO PULL OVER TO THE SLOW LANE AND DRIVE IT SLOWLY AS THAT TIME IT ALSO DID NOT ALLOW ME TO DRIVE PAST 45 MILES. THE DEALER FIXED THE PROBLEM STATING THAT IT WAS THE TRANS CONTROL MODULE THAT WAS DEFECTIVE. EARLIER THIS MONTH THE CAR BEGAN TO STALL AGAIN WHILE I WAS DRIVING ON THE HIGHWAY ONCE MORE, THE MECHANIC SUGGESTED TO REPLACE THE TRANSMISSION. I FAILED TO MENTION THAT A FEW MONTHS AFTER BUYING THE CAR THE AIR BAG LIGHT WOULD COME ON INDICATING THAT IT WAS NOT WORKING. WE EXPECTED ALL THE TROUBLES WITH THE CAR TO BE ELECTRICAL, BUT EITHER WAY THESE PROBLEMS COULD HAVE CAUSED OUR LIVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461700June 14, 2012
SUSPENSION:FRONT:WHEEL BEARING
BOTH FRONT WHEEL BEARINGS NEED TO BE REPLACED 1 YEAR/12,000 MILES AFTER BEING INSTALLED. SERVICE WAS DONE BY THE DEALER. CAUSED EXCESSIVE TIRE WEAR ON THE INSIDE TREAD REQUIRING NEAR ONE YEAR OLD TIRES TO BE REPLACED TO PASS INSPECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457645May 7, 2012
STEERING
POWER STEERING WENT OUT DRIVING ABOUT 25 MPH DOWNHILL. MECHANIC COULD NOT FIND FAULT. DRIVING UP A WINDING CAYON ROAD, POWER STEERING WENT OUT, CAUSING ONE TO USE FORCE TO TURN VEHICLE. NO RECALLS ON THE 2006 MAZDA5, HOWEVER RECALLS ON THE 2007. THIS IS A KNOWN PROBLEM BY MAZDA YET THEY DID NOT ISSUE A RECALL. NO WARRANTY DUE TO BEING OVER 50K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456038April 22, 2012
TIRES
MAZDA 5 PREMATURE TIRE WEAR ON REAR TOYO TIRES. TIRES ARE CUPPING. THIS PROBLEM HAS EXISTED ON MAZDA5'S SINCE AT LEAST 2006 DUE TO CAMBER SETTINGS. THIS PROBLEM HAS BEEN REPORTED TO THE NTSB AND ON MULTIPLE WEB SITES AND TO MAZDA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455794April 19, 2012
SUSPENSION
REAR SHOCKS FAIL AT 40K MILES. HAVE THE SHOCKS REPLACED AT THE DEALER, MAKING THE SAME NOISE AT 50K MILES. I THINK THE QUALITY OF SHOCKS AND SUSPENSION FOR THIS CAR IS POOR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453870April 2, 2012
TIRES, TIRES:SIDEWALL
TL* THE CONTACT OWNS A 2010 MAZDA MAZDA5 EQUIPPED WITH TOYO TIRES, SIZE 20/50/R17. THE CONTACT STATED THAT A NOTICEABLE BUBBLE WAS DISCOVERED ON THE SIDE WALL OF THE TIRE. THE CONTACT CALLED THE MANUFACTURER AND THE MANUFACTURER SUGGESTED SENDING THEM THE TIRES FOR INVESTIGATION. THE CONTACT SENT THE TIRES TO THE MANUFACTURER FOR FURTHER INVESTIGATION AND WAS AWAITING A RESPONSE. THE FAILURE MILEAGE WAS 18,205.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452819March 23, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2007 MAZDA MAZDA5. THE CONTACT STATED THAT WHILE DRIVING, THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE WOULD NOT ACCELERATE BEYOND 15 MPH. THE CONTACT HAD TO SHUT OFF THE VEHICLE FOR A FEW MOMENTS IN ORDER FOR THE VEHICLE TO BEGIN TO PERFORM NORMALLY. THE DEALER ATTEMPTED TO DIAGNOSE THE FAILURE BUT WAS UNABLE TO DETERMINE THE CAUSE. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mazda Mazda5