Mazda Mazda5 Complaints

412 consumer complaints on file.

#10187858April 14, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I BOUGHT THE MAZDA ITS NOT BEEN EVEN A YEAR YET AND HAD I'VE HAD IT IN THE SHOP 6 TIMES WITH THE SAME PROBLEM. WHEN MY MAZDA 5 SHIFTS FROM 1ST TO 2ND OR 2ND TO 3RD IT SOMETIMES HESITATES AND HAD STALLED A HANDFUL OF TIMES MAZDA STILL HAS NOT FIX AND OR FOUND A SOLUTION FOR MY PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185931March 22, 2007
POWER TRAIN
2007 MAZDA5 WITH AUTOMATIC TRANSMISSION STALLS OCASSIONALLY WHEN ACCELERATING FROM A STOP AT TRAFFIC LIGHTS. HAPPENS MOST OFTEN WHEN STARTING ON AN UPHILL GRADE. DEALERSHIP WAS UNABLE TO OBSERVE THE PROBLEM AND THEREFORE UNABLE TO FIX IT. IN ADDITION, THE ENGINE INTERMITTENLY LOSES POWER FOR ABOUT 1 SECOND WHILE DRIVING AT APPROXIMATELY 20 MPH. THIS HAPPENS ABOUT 4-5 TIME PER WEEK, NEVER MORE THAN ONCE ON THE SAME DAY. IT USUALLY HAPPENS WITHIN THE FIRST 1/2 MILE OF DRIVING THE CAR. THE DEALERSHIP WAS ALSO UNABLE TO OBSERVE THIS PROBLEM OR FIX IT. I EXPRESSED MY CONCERN TO THE DEALERSHIP AND TO MAZDA CUSTOMER ASSISTANCE THAT STALLING WHILE PULLING INTO TRAFFIC COULD BE A LIFE THREATENING OCCURRENCE, BUT THEY INSISTED THAT NOTHING COULD BE DONE UNTIL THE PROBLEM WORSENS TO THE POINT WHERE A MECHANIC CAN OBSERVE IT. THE FACT THAT MANY OTHERS HAVE MENTIONED THE SAME PROBLEM ON ONLINE USER FORUMS DID NOT SEEM TO MAKE A DIFFERENCE. I DO NOT FEEL SAFE DRIVING THIS OTHERWISE WONDERFUL VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182974February 19, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, TIRES
SHORTLY AFTER PURCHASING VEHICLE, NOTICED WHEELS SLIPPED ON RAINY DAYS. ASKED DEALER ABOUT LACK OF TRACTION, ESPECIALLY WHEN STARTING TO ACCELERATE, THEY WERE AWARE OF THE ISSUE AND SAID IT WAS DUE TO THE POWER OF THE ENGINE. SOME CUSTOMERS HAD THE SAME COMPLAINT, OTHERS DIDN'T. AFTER SEVERAL MONTHS, I DEFINITELY DID NOT FEEL THE VEHICLE WAS SAFE FOR MY TEENAGERS TO DRIVE, AS THE LACK OF TRACTION ON WET ROADS WAS A SAFETY CONCERN. ASKED DEALER TO SWITCH TIRES, WAS TOLD I WOULD HAVE TO CONTACT THE TIRE MANUFACTURER IF IT WAS A TIRE DEFECT, BUT THIS WAS THE PERFORMANCE OF THE CAR. CONTACTED MAZDA CUSTOMER SERVICE, WHO ALSO WOULD NOT ADDRESS THIS SAFETY COMPLAINT AND TOLD ME I COULD PURCHASE DIFFERENT TIRES. BROUGHT TO A SECOND DEALERSHIP TO ASK ABOUT ISSUE, SERVICE MANAGER TOLD ME THIS WAS DUE TO A TURBO IN THE ENGINE CREATING ALOT OF POWER AT LOW GEARS. I WAS NOT AWARE OF ANY TURBO...MECHANIC SUGGESTED THE TRACTION CONTROL MODEL WOULD HAVE HELPED THIS ISSUE..THERE IS NO TRACTION CONTROL MODEL AVAILABLE, AS FAR AS I KNOW. I LIKE MANY THINGS ABOUT THIS CAR, BUT REALLY FEEL THIS LOSS OF TRACTION UPON ACCELERATION WILL CAUSE AN ACCIDENT--WE LIVE ON A BUSY ROAD AND TIMING IS CRUCIAL TO PULL OUT OF OUR DRIVEWAY. WE HAVE OWNED OVER 15 CARS AND HAVE NEVER EXPERIENCED THIS LACK OF SAFETY ON A VEHICLE--EVEN ON THE TURBOS WE HAVE OWNED! THIS IS A NEW MODEL, AND I THINK MORE PEOPLE WILL NOTICE THE TIRES SLIPPING AS MORE OF THESE ARE SOLD. I WISH THERE WAS A TRACTION CONTROL OPTION, OR THAT MAZDA WOULD HAVE AGREED TO TRY DIFFERENT TIRES. WE HAVE 5500 MILES ON THE CAR AND I DO NOT WANT MY TEENS IN IT ON RAINY OR SNOWY DAYS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183735February 16, 2007
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
2007 MAZDA MX-5 CUSTOMER STATES THAT THE CAR WAS PARKED 10 FEET FROM THE HOUSE AND SUDDENLY THE CAR ACCELERATED AND CRASHED INTO THE HOUSE**NAR**CC ACCORDING TO THE REPORT, THE SOURCE OF THE PROBLEM MAY HAVE BEEN ELECTRICAL. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10173171November 10, 2006
TIRES, SUSPENSION
TIRES-PREMATURE WEAR. TIRES BECOME CUPPED. I HAVE DRIVEN THE VEHICLE FOR 26,000 MILES AND HAD TO REPLACE ALL TIRES AT 21,000 DUE TO NOISE. PROBLEM WAS FIRST REPORTED AT 17,000 MILES. I HAVE 5,000 ON THE NEW TIRES AND THE NOISE IS BACK. NOISE SOUNDS JUST LIKE BAD BEARINGS. DEALER SAID THERE IS NOTHING WRONG WITH THE VEHICLE AND CAN NOT EXPLAIN THE REASON FOR THE ABNORMAL TIRE WEAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172157October 30, 2006
SUSPENSION:FRONT, STEERING:HYDRAULIC POWER ASSIST SYSTEM
DT*: THE CONTACT STATED WHILE TRAVELING 25 MPH ON DRY ROAD CONDITIONS, THE POWER STEERING FAILED WITHOUT WARNING, AND THE STEERING WHEEL WAS DIFFICULT TO TURN. THE CHECK ENGINE LIGHT ILLUMINATED INTERMITTENTLY PRIOR TO THE INCIDENT. THIS OCCURRED ON TWO OCCASIONS. THE FIRST TIME, THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO PERFORMED A DIAGNOSTIC AND DETERMINED THAT THE POWER STEERING PUMP NEEDED TO BE REPLACED. ON 08/16/06, THE STABILIZER BAR BUSHINGS WERE REPLACED. ON 10/21/06, WHILE MAKING A RIGHT TURN AT 20 MPH, THE STEERING WHEEL LOCKED UP, AND THE VEHICLE WENT DOWN AN EMBANKMENT. THE CONTACT SUSTAINED INJURIES TO THE BACK, ARM AND HEAD. THE CONTACT EXPRESSED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE INSURANCE COMPANY WAS CONTACTED, AND DEEMED THE VEHICLE TOTALED. PICTURES AND A POLICE REPORT WERE TAKEN.*AK UPDATED 11/17/06. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10165608August 16, 2006
PARKING BRAKE:CONVENTIONAL:MECHANICAL:LINKAGE AND CABLE
I AM THE OWNER OF A MAZDA5- MANUAL TRANSMISSION. I PARKED MY CAR IN MY DRIVEWAY AND ENGAGED THE BRAKE. MY DAUGHTER RE-ENTERED THE CAR ABOUT 1 HOUR LATER, AS SHE GOT IN THE CAR AND SAT DOWN SHE FELT IT MOVE AND HOPPED OUT. THE CAR ROLLED DOWN OUR DRIVEWAY HIT A TREE WITH THE DOOR STILL OPEN AND CRASHED INTO ANOTHER CAR. I AM NOT SURE IF THE BRAKE WAS COMPLETELY ENGAGED OR IT JUST FAILED. I HAVE PHOTOS OF THE ACCIDENT. THE BRAKE IS ENGAGED IN THE PHOTO. THE ENTIRE RIGHT SIDE OF THE CAR WILL HAVE TO BE REPLACED. THE RIGHT SIDE AND DOOR WERE MANGLED BY THE TREE. THE BACK BUMPER WAS DAMAGED BY INPACT TO A PARKED CAR IN MY NEIGHBORS YARD. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10157478May 13, 2006
ELECTRICAL SYSTEM
WHILE DRIVING, CHECK ENGINE LIGHT COMES ON AND ENGINE DIES. VEHICLE IS STUCK IN THE MIDDLE OF THE ROAD AND WILL NOT START. VEHICLE HAD TO BE TOWED TO NEAREST DEALER, BUT TECHS HAVE ALREADY LEFT FOR THE DAY. VEHICLE IS LEFT AT THE DEALER OVERNIGHT. THE NEXT DAY, I AM INFORMED THAT PROBLEM IS BAD PCM. MODULE NEEDS TO BE SHIPPED OVERNIGHT. INCIDENT HAPPENED THURSDAY. PART WON'T ARRIVE UNTIL SATURDAY, SO VEHICLE WON'T BE READY UNTIL MONDAY. IF THIS HAPPENED WHILE DRIVING ON THE FREEWAY, THERE MAY HAVE BEEN A MAJOR ACCIDENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156030April 25, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
PURCHASED VEHICLE ON 02/10/2006-VEHICLE HAS LESS THAN 3K MILES AND THE TRANSMISSION HAS TO BE REPLACED. DEALERSHIP INFORMED ME THAT THE TRANSMISSION CASING DID NOT SEAL CORRECTLY AND THAT IS THE REASON VEHICLE WAS LEAKING AND THEY HAVE TO REPLACE THE WHOLE TRANSMISSION ON VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146089December 26, 2005
SEATS
VEHICLE -2006 MAZDA 3- WAS INVOLVED IN A REAR ENDER TRAFFIC ACCIDENT. THE DRIVER'S SEAT FAILED TO MAINTAIN ITS HEIGHT POSITION CAUSING THE DRIVER'S SEAT TO DROP ABRUPTLY.*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10142294November 9, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
PURCHASED A NEW MAZDA5 CAR FROM BROWNING MAZDA IN CERRITOS, CALIFORNIA. SHORTLY THEREAFTER, WE RECEIVED A VOLUNTARY RECALL NOTICE FROM MAZDA, REQUESTING THAT WE BRING OUR CAR BACK TO THE DEALERSHIP AND PARK IT "FOR UP TO 30 DAYS" WHILE MAZDA FIGURED OUT HOW TO TAKE CARE OF THIS PROBLEM. CARS WERE CATCHING ON FIRE WHEN DRIVEN AT 60 MPH IN 2ND GEAR FOR EXTENDED PERIODS OF TIME, WITH THE PROBLEM BEING WITH THE REAR MUFFLER OVERHEATING AND CATCHING FIRE. WE TOOK OUR CAR IN, AND GOT A FREE LOANER FROM ENTERPRISE RENTAL CARS. BUT AS NO MORE INFO WAS RECEIVED FROM THE DEALER REGARDING HOW MUCH LONGER WE WOULD BE WITHOUT OUR CAR, AFTER A MONTH AND SOME WEEKS WE RETRIEVED OUR CAR AND DROVE IT HOME. THIS WAS TWO WEEKS AGO, AND WE HAVE YET TO RECEIVE NOTIFICATION FROM MAZDA, AS WE WERE PROMISED, TO BRING IT IN FOR THE RECALL KIT TO BE INSTALLED. I CALLED THE DEALERSHIP SERVICE DEPT, THEY SAID SOME CARS HAD BEEN FIXED, AND THAT HE WOULD CALL ME IF THE SPECIFIC KIT FOR MY CAR CAME IN, SO THAT I COULD BRING IT IN AGAIN. IT STILL HAS NOT HAPPENED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138069September 28, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
MAZDA DEALER SOLD ME A MAZDA 5 THAT WAS NOT SUPPOSED TO BE SOLD. DEALER HAS PUT ME AT RISK AND MISINFORMED THE NHTSA ABOUT SUSPENDING SALES!!! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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