Mazda CX-5 Service Bulletins
589 manufacturer communications on file.
- September 13, 2021•Document ID: 10201767Service Bulletin/Repair InstructionsEQUIPMENT; PARKING BRAKE:ELECTRICAL; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- 04-004-21-3821
- Date Added:
- October 2, 2021
- Manufacturer:
- MAZDA
SummarySome vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking Brake (EPB) automatic release function. Uneven rear brake pad wear. These concerns may be caused because the automatic EPB caliper release timing is too late for the movement of the vehicle. NOTE: Frequent usage of the EPB automatic release function may promote uneven rear brake pad wear. To eliminate these concerns, the EPB control module logic has been modified.
Associated Products (2)Associated Documents - September 8, 2021•Document ID: 10201778Service Bulletin/Repair InstructionsPOWER TRAIN:AUTOMATIC TRANSMISSION; EQUIPMENT:ELECTRICAL
- Mfr Comm. #:
- SSPC7a
- Date Added:
- October 2, 2021
- Manufacturer:
- MAZDA
SummarySSPC7 - SPECIAL SERVICE PROGRAM -TELEMATICS COMMUNICATION UNIT BATTERY DRAIN CONCERN AND CONNECTED SERVICES NOT AVAILABLE: Repair Outline and Important Notes: Reprogram the telematics communications unit with an USB stick. You must use MDARS after USB programming to check for DTC and sending ODR data. New information has been added to SSPC7 repair documents. Discard all other documents and print these documents out. DRW41 repaired vehicles will not need SSPC7 completed. Unrepaired DRW41 vehicles have been moved to SSPC7. You must check DRW41 status prior to repair in Warranty Vehicle Inquiry. Open status, perform SSPC7. Closed status, return vehicle to stock or customer after confirming CV signal strength. Unsubmitted DRW41 claims with repair dates of August 2 or later must be submitted with SSPC7 claim information. Warranty Operations will be deleting DRW41 VINs in open status over the next few days. SSPC7 must be performed prior to delivery and is subject to the New Car Ready process
Associated Products (4)Associated Documents - September 3, 2021•Document ID: 10201768Service Bulletin/Repair InstructionsPOWER TRAIN
- Mfr Comm. #:
- 05-001-21-3826
- Date Added:
- October 2, 2021
- Manufacturer:
- MAZDA
SummarySome vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 - Oil pressure switch No. 1 (oil pressure switch B) stuck on, P0847:00 - Oil pressure switch No. 2 (oil pressure switch A) stuck on, P0872:00 - Oil pressure switch No. 3 (oil pressure switch A) stuck on, P0780:00 - Gear shifting malfunction, P1738:00 Automatic transaxle internal malfunction. This is caused by the oil pressure switch A and/or B at the control valve body temporarily or permanently getting stuck due to contamination entering the passage. To correct the problem, some mass production changes have been implemented to reduce contamination and improve the DTC diagnostic logic. NOTE: If the vehicle also has a delayed engagement concern, this TSB is not applicable. Refer to the instructions on MGSS (SLOW ENGAGING AFTER OPERATING SELECTOR LEVER FROM N TO D POSITION [FW6A-EL/FW6AX-EL]) or (SLOW ENGAGING AFTER OPERATING SELECTOR LEVER FROM N TO D POSITION [EW6A-EL/EW6AX-EL]) for proper diagnosis and repair procedure.
Associated Products (4)Associated Documents - September 1, 2021•Document ID: 10201863Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-019-21c
- Date Added:
- October 5, 2021
- Manufacturer:
- MAZDA
SummaryMAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
Associated Products (4)Associated Documents - August 24, 2021•Document ID: 10200933Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM:12V/24V/48V BATTERY
- Mfr Comm. #:
- 01-006-21-3779a
- Date Added:
- September 3, 2021
- Manufacturer:
- MAZDA
SummaryThis service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
Associated Products (7)Associated Documents - August 17, 2021•Document ID: 10200527Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- 09-025-21-3824
- Date Added:
- August 24, 2021
- Manufacturer:
- MAZDA
SummaryThis service bulletin provides information regarding the proper use of the driverâÂÂs floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage.
Associated Products (8)Associated Documents - August 6, 2021•Document ID: 10200528Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL:INFOTAINMENT
- Mfr Comm. #:
- 09-021-21-3818a
- Date Added:
- August 24, 2021
- Manufacturer:
- MAZDA
SummaryAUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (6TH GENERATION). All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.367 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazdas continuing efforts to improve safety and reduce driver distraction.
Associated Products (5)Associated Documents - August 5, 2021•Document ID: 10200942Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:12V/24V/48V BATTERY; ENGINE AND ENGINE COOLING; COMMUNICATION:MANUFACTURER TELEMATICS
- Mfr Comm. #:
- SSPC7
- Date Added:
- September 3, 2021
- Manufacturer:
- MAZDA
SummarySSPC7 - SPECIAL SERVICE PROGRAM -TELEMATICS COMMUNICATION UNIT BATTERY DRAIN CONCERN AND CONNECTED SERVICES NOT AVAILABLE
Associated Products (4)Associated Documents - August 5, 2021•Document ID: 10200939Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING:EXHAUST SYSTEM
- Mfr Comm. #:
- SA-031-21a
- Date Added:
- September 3, 2021
- Manufacturer:
- MAZDA
SummaryA new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assembly.
Associated Products (4)Associated Documents - August 5, 2021•Document ID: 10200938Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:12V/24V/48V BATTERY; ENGINE
- Mfr Comm. #:
- SA-045-21d
- Date Added:
- September 3, 2021
- Manufacturer:
- MAZDA
SummaryConnected vehicle remote functions inoperative and/or engine no start due to low battery voltage. NOTE: SA-045/21 HAS BEEN SUPERCEDED TO SSPC7.
Associated Products (4)Associated Documents - August 5, 2021•Document ID: 10200937Service Bulletin/Repair InstructionsENGINE; ELECTRICAL SYSTEM:12V/24V/48V BATTERY; EQUIPMENT:ELECTRICAL
- Mfr Comm. #:
- SA-045-21c
- Date Added:
- September 3, 2021
- Manufacturer:
- MAZDA
SummaryConnected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Connected Vehicle Remote Functions inoperative on vehicles built March 20, 2021 and later.
Associated Products (4)Associated Documents - August 3, 2021•Document ID: 10200947Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:12V/24V/48V BATTERY; COMMUNICATION:MANUFACTURER TELEMATICS
- Mfr Comm. #:
- DRW41a
- Date Added:
- September 3, 2021
- Manufacturer:
- MAZDA
SummaryDRW41 - TELEMATICS COMMUNICATION UNIT (TCU) CONCERN - BATTERY DRAIN AND CONNECTED SERVICES. On certain subject 2021 MY CX-5 & CX-9 vehicles, a battery drain concern could occur due to the Telematics Communication Unit (TCU) not going to sleep. In addition, some vehicles were repaired under the cancelled campaign SSPC6, which caused Connected Services to no longer work. This Dealer Rework will repair all concerns to ensure the battery drain concern does not occur and restores Connected Services, if disabled from a prior software update. All Mazda dealers will update the subject vehicles with improved TCU software. This campaign will be expanded to include additional Mazda3 and CX-30 vehicles at a later date, please watch for additional announcements.
Associated Products (4)Associated Documents - August 2, 2021•Document ID: 10200935Service Bulletin/Repair InstructionsENGINE; EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:12V/24V/48V BATTERY
- Mfr Comm. #:
- SA-045-21b
- Date Added:
- September 3, 2021
- Manufacturer:
- MAZDA
SummaryConnected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Connected Vehicle Remote Functions inoperative on vehicles built July 1, 2021 and later.
Associated Products (4)Associated Documents - August 2, 2021•Document ID: 10200934Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:12V/24V/48V BATTERY; ENGINE
- Mfr Comm. #:
- SA-045-21a
- Date Added:
- September 3, 2021
- Manufacturer:
- MAZDA
SummaryConnected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Connected Vehicle Remote Functions inoperative on vehicles built July 1, 2021 and later.
Associated Products (4)Associated Documents - July 23, 2021•Document ID: 10199636Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-045-21
- Date Added:
- August 3, 2021
- Manufacturer:
- MAZDA
SummarySome customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Connected Vehicle Remote Functions inoperative on vehicles built July 1, 2021 and later. Engine no start due to low battery voltage.
Associated Products (4)Associated Documents - July 22, 2021•Document ID: 10199643Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT
- Mfr Comm. #:
- DRW41
- Date Added:
- August 3, 2021
- Manufacturer:
- MAZDA
SummaryDRW41 - TELEMATICS COMMUNICATION UNIT (TCU) CONCERN - BATTERY DRAIN AND CONNECTED SERVICES. On certain subject 2021 MY CX-5 & CX-9 vehicles, a battery drain concern could occur due to the Telematics Communication Unit (TCU) not going to sleep. In addition, some vehicles were repaired under the cancelled campaign SSPC6, which caused Connected Services to no longer work. This Dealer Rework will repair all concerns to ensure the battery drain concern does not occur and restores Connected Services, if disabled from a prior software update. All Mazda dealers will update the subject vehicles with improved TCU software. This campaign will be expanded to include additional Mazda3 and CX-30 vehicles at a later date, please watch for additional announcements.
Associated Products (2)Associated Documents - July 19, 2021•Document ID: 10199714Service Bulletin/Repair InstructionsWHEELS
- Mfr Comm. #:
- 02-002-21-3769a
- Date Added:
- August 2, 2021
- Manufacturer:
- MAZDA
SummarySome automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.
Associated Products (7)Associated Documents - July 15, 2021•Document ID: 10199731Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SSPC6c
- Date Added:
- August 3, 2021
- Manufacturer:
- MAZDA
Summary(PERMANENTLY CANCELLED CAMPAIGN) - SSPC6 - 2021 CX-5 and CX-9 TELEMATICS COMMUNICATIONS UNIT (TCU) CONCERN: Please read the dealer email sent today, 7/15/2021. This campaign has been cancelled. Make sure all USB drives with SSPC6 Software are erased and reformatted.
Associated Products (2)Associated Documents - July 14, 2021•Document ID: 10199730Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SSPC6b
- Date Added:
- August 3, 2021
- Manufacturer:
- MAZDA
Summary(PAUSE ALL REPAIRS!) - SSPC6 - 2021 CX-5 and CX-9 TELEMATICS COMMUNICATIONS UNIT (TCU) CONCERN: Please read the dealer email sent today. Attention: Please pause all repairs for this SSP due to the repair procedure needing to be updated. We will advise here when repairs can resume. Any repairs in progress should cease.
Associated Products (2)Associated Documents - July 12, 2021•Document ID: 10199729Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SSPC6a
- Date Added:
- August 3, 2021
- Manufacturer:
- MAZDA
SummarySSPC6 - 2021 CX-5 and CX-9 TELEMATICS COMMUNICATIONS UNIT (TCU) CONCERN: On certain subject 2021 MY CX-5 & CX-9 vehicles, the electronic control unit (ECU) may not enter the power-saving mode under certain conditions, and a dark current may continue to flow even after the engine is turned off. If the vehicle is left unused in this condition over several days, the battery may drain and cause a no-start issue. This is due to the inappropriate software of the Telematics Communication Unit (TCU). To eliminate this concern, the Telematics Communication Unit (TCU) software has been modified.
Associated Products (2)Associated Documents