Lincoln MKZ Complaints

1,851 consumer complaints on file.

#11306189January 30, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE STALLS WHILE DRIVING DOWN THE STREET AND HAS DONE THIS SEVERAL TIMES, BOTH ON CITY STREETS AND ON THE HIGHWAY. THE DATE CHOSEN FOR WHEN THIS HAPPENED WAS THE LAST TIME IT HAPPENED. THE BATTERY WILL NOT KEEP A CHARGE AND A CERTIFIED MECHANIC HAS HAD THE CAR FOR 2 WEEKS AND CAN NOT LOCATE THE REASON THE BATTERY DRAINS COMPLETELY WITHIN 8 HOURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302453January 28, 2020
SERVICE BRAKES
NOTHING YET! ARE WE GOING TO WAIT UNTIL SOMETHING DOES?! SAFETY RISK!!! TAKING WAY TOO LONG TO GET THIS RESOLVED!!! THIS MAY RESULT IN EXTENDED BRAKE PEDAL TRAVEL REQUIRED TO STOP THE VEHICLE, INCREASING THE RISK OF A CRASH. THE CONDITION DOES NOT RESULT IN A LOSS OF BRAKING FUNCTION AND THE VEHICLE CAN BE BROUGHT TO A CONTROLLED STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302219January 27, 2020
AIR BAGS, SERVICE BRAKES, SEAT BELTS
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT THE BRAKE, THE DRIVER SEAT BELT AND AIR BAGS FAILED. THE CONTACT EXPERIENCED AN INTENDED ACCELERATION. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE FAILED TO STOP AND THE EMERGENCY BRAKE ALSO FAILED TO STOP THE VEHICLE. AS A RESULT THE CONTACT CRASHED INTO AN EMBANKMENT. THE AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED BACK AND HEAD INJURIES THAT WAS ENCOUNTER WITH THE STEERING WHEEL AND WINDSHIELD. THE FRONT PASSENGER SUSTAINED LOWER BACK INJURIES BOTH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 144,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11301640January 24, 2020
AIR BAGS, ELECTRICAL SYSTEM
AFTER RECEIVING A LETTER IN THE MAIL REGARDING MY AIRBAG RECALL, I BROUGHT MY VEHICLE INTO WARREN FORD TO HAVE THE AIRBAGS RECALL RESOLVED. WHEN I PICKED UP MY CAR THERE WAS NOW AN AIRBAG LIGHT ON, ON THE DASH. PRIOR TO HAVING ANY WORK DONE THERE WERE NO DASH LIGHTS ON. WARREN FORD INFORMED US UPON REQUEST THAT THERE IS "NOTHING THEY ARE WILLING TO DO." THIS IS AN ISSUE BECAUSE PRIOR TO THE WORK BEING DONE I HAD NO ISSUES AND NOW THERE IS A LIGHT ON SHOWING ME THAT THERE IS SOME TYPE OF SAFETY CONCERN NOW. SINCE THE LIGHT WASN'T ON WHEN WE ORIGINALLY BROUGHT IT TO THE SHOP FOR THE AIRBAG RECALL, THERE MUST HAVE BEEN SOME KIND OF MISTAKE WHILE THEY WERE WORKING ON THE VEHICLE. THE AIRBAG RECALL REALLY HAS NOTHING TO DO WITH THE ISSUE NOW, THE ISSUE NOW IS THAT WARREN FORD SHOULD BE HELD RESPONSIBLE FOR NOT FIXING/RESOLVING THE AIRBAG LIGHT ISSUE THAT IS ONLY ON SINCE THEY COMPLETED THE AIRBAG REPLACEMENT. THIS RECALL WORK WAS COMPLETED AROUND DECEMBER OF 2018. WARREN FORD STATED IT WAS NOT A LIFE THREATENING CONCERN AND TOLD US TO BRING THE CAR BACK AS SOON AS IT WAS CONVENIENT TO HAVE THEM RESOLVE THE LIGHT ISSUE. THEN WHEN WE BROUGHT THE CAR BACK THATS WHEN THEY SAID THERES NOTHING TO BE DONE AND THEY ARE NOT RESPONSIBLE TO DO THE WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301679January 24, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 LINCOLN ZEPHYR. THE CONTACT RECEIVED AN EMAIL FOR A RECALL UNDER NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). KOONS FORD LINCOLN OF ANNAPOLIS (2540 RIVA RD, ANNAPOLIS, MD 21401) WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300334January 19, 2020
SERVICE BRAKES
MY CAR IS EFFECTED BY THE RECALL, IT LOSSES BRAKES PERIODICALLY AND NEXT TO IMPOSSIBLE TO STOP SOMETIMES. IS THERE ANYTHING I CAN DO ABOUT THIS TILL THE MANUFACTURER IS ABLE TO FIX IT? THIS IS MY ONLY MEANS OF TRANSPORTATION...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299439January 15, 2020
UNKNOWN OR OTHER
IF YOU ARE ON A HILL SUCH AS A DRIVEWAY AND YOU TURN YOUR CAR ON TO ACCESSORY MODE AND THEN FORGET YOUR CAR IS NOT TURNED ON YOU CAN PUT YOUR CAR INTO GEAR. IF YOU PUT YOUR CAR INTO REVERSE AND THE CAR STARTS ROLLING IT IS DIFFICULT TO STOP IT BECAUSE YOU HAVE NO POWER ON THE BRAKES AND CANNOT TURN THE STEERING WHEEL BECAUSE IT IS LOCKED. THIS IS VERY DANGEROUS. THERE MAY BE A CHILD BEHIND A CAR AND IT WILL ROLL BACK UNTIL YOU CAN GET IT TURNED OFF. I DON'T THINK YOU SHOULD BE ABLE TO PUT THE CAR IN DRIVE OR REVERSE WHEN THE CAR IS NOT TURNED ON AND YOUR FOOT IS ON THE BREAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298654January 12, 2020
SERVICE BRAKES
THE BRAKE SERVICE LIGHT COMES ON PERIODICALLY AS WELL AS THE SERVICE ADVANCE TRAC MESSAGE ACROSS THE DASHBOARD AND THE BRAKES DON'T FUNCTION PROPERLY AT THIS TIME PREVENTING THE VEHICLE FROM STOPPING WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298587January 11, 2020
POWER TRAIN
PICTURE OF AMWRENCH CAME UP ON THE DASH INDICATING TO CHECK OWNERS MANUEL. POWERTRAIN ISSUE. THERE IS A RECALL FOR THIS (2014 LINCOLN MKZ HYBRID RECALL # 13VS94000) BUT MY VIN IS NOT LISTED. WARNING LIGHT CAME ON WHILE DRIVING IN TOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297921January 8, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS TO REMEDY THE RECALL WAS NOT YET AVAILABLE. NORTH PARK LINCOLN LOCATED AT 9207 SAN PEDRO AVE, SAN ANTONIO, TX 78216, (210) 341-8841, WAS CONTACTED BY PHONE AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE REPAIRED HOWEVER, UPON ARRIVAL TO THE DEALER IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296619January 2, 2020
SERVICE BRAKES
DRIVING ON A LOCAL MAJOR ROAD THE BRAKES DID NOT WORK, BRAKES WENT LOW AND CAR WOULD NOT STOP. PUMPING DID NOT HELP. WENT THROUGH 2 LIGHTS. NO ACCIDENT. TOOK CAR TO SERVICE STATION, THEY COULD NOT FIND THE PROBLEM. CAR WORKS FINE NOW BUT I'M WORRIED ABOUT IT HAPPENING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292037December 30, 2019
SERVICE BRAKES
HPU HAS RECALL ON IT FOR BRAKES. MY HPU FAILED ONCE ALREADY. LINCOLN DEALERSHIP REFERRED ME TO LINCOLN. RECALL IS SOMETIME NEXT QUARTER WHEN THEY HAVE PARTS. LINCOLN WILL NOT REPAIR OR PROVIDE LOANER FOR NOW AND TOLD ME TO DRIVE AT OWN RISK.I WAS APPROACHING A STOP WHEN PROBLEM MANIFESTED ITSELF. I WAS BARELY ABLE TO STOP CAR AND MISS THE CAR IN FRONT OF ME. REPORTED PROBLEM IMMEDIATELY. I DON'T THINK IT RESPONSIBLE TO DRIVE A CAR WITH A KNOWN PROBLEM. IT IS MY ONLY MEANS OF TRANSPORTATION. DEALERSHIP OPENED SSSC( LINCOLN REPORTING MECHANISM) ON VEHICLE.BRAKE PEDAL WENT SOFT AND TO THE FLOOR BUT EVENTUALLY DID GET IT STOPPED. VEHICLE WONT STOP IN REQUIRED STOPPING DISTANCE AS PER DESIGN AND SUPPLY THEREOF. I AM A VERY EXPERIENCED DRIVER BUT OTHER DRIVERS ARE UNLIKELY TO BE ABLE TO RESPOND APPROPRIATELY. HAD TO WAIT FOR ANSWER FROM OFFICE LOCATED IN INDIA! THIS IS A DELIBERATE UNSAFE ACT BY LINCOLN. WHAT CAN I DO. I AM ON FIXED DISABILITY AND MUST HAVE TRANSPORTATION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11291329December 26, 2019
SERVICE BRAKES
RECALL ON BRAKES, NO REMEDY AVAILABLE AT THIS TIME. HAVE TO REPLACE BOTH THE FRONT AND BACK BRAKES AS THEY ARE SLIPPING AND MAKING EXTREMELY LOUD SCRATCHING NOISES. AND I'M NOT WILLING TO KILL MYSELF NOT MY 2 MONTH OLD BECAUSE THEY WON'T BE PREPARED TO FIX THE ISSUE FOR ANOTHER 2 MONTHS. ## VIN PASSED ## [XXX] ## INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290355December 20, 2019
SERVICE BRAKES
ONE EVENING I GOT INTO MY CAR AND WAS HEADING HOME FROM WORK WHEN I USED THE BRAKES AND THEY WENT ALL THE WAY TO THE FLOOR. I HAD NO BRAKES. THE PART I REPLACED WAS THE HYDRAULIC BRAKE CONTROL UNIT. IT COST ME ALMOST 700.00 TO REPAIR. I HAVE THE PROPER PAPERWORK IF YOU NEED TO SEE THE REPAIR ORDER. PRETTY IRONIC THAT THE RECALL WILL BE COMING OUT BUT THEY SAY MY CAR WASN'T AFFECTED. I COULD HAVE BEEN IN A SEVERE ACCIDENT. I AM LOOKING FOR REIMBURSEMENT ON THE MONEY I SPENT. LINCOLN HAS DONE A GREAT JOB WITH ALL OTHER ISSUE THAT HAVE COME UP.THANK YOU FOR YOUR TIME AND I'M SURE YOU WILL DO THE RIGHT THING AND STAND BEHIND YOUR PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289939December 18, 2019
SERVICE BRAKES
I WAS TRAVELING DOWN A HILL THAT ENDS WITH A STOPLIGHT ON A BACKROAD IN THE CITY. THE LIGHT TURNED RED, I APPLIED MY BRAKES AND MY FOOT WENT TO THE FLOOR WITH NO BRAKE PRESSURE. I WAS ABLE TO PULL OVER AND USE MY EMERGENCY BRAKE TO STOP ME. THERE WAS NO FLUIDS VISIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289299December 16, 2019
UNKNOWN OR OTHER
MY SYNC SOFTWARE ON MY LINCOLN MKZ WON'T UPDATE BECAUSE THE APIM IS DEFECTIVE. FORD/LINCOLN PREVIOUSLY PROVIDED A 5 YEAR WARRANTY EXTENSION ON THIS COMPONENT. THIS DEFECTIVE APIM CAUSES MY VOLUME TO EITHER TURN ALL THE WAY UP OR ALL THE WAY DOWN, NO IN BETWEEN. IT ALSO CAUSES THE MUSIC FROM MY PHONE TO PLAY ON MY PHONE SPEAKERS RATHER THAN THE CAR SPEAKERS AND ALSO RANDOMLY DISCONNECTS MY PHONE. THE FIVE YEAR WARRANTY EXPIRED ABOUT ONE YEAR AGO BUT I FEEL LIKE THIS SHOULD STILL BE COVERED BECAUSE IT CAUSES A SAFETY HAZARD WHEN MY PHONE DISCONNECTS AND I HAVE TO ATTEMPT TO FIX IT SO I CAN UTILIZE THE HANDS-FREE PHONE FEATURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289352December 16, 2019
SEATS
2014 LINCOLN MKZ ON WHICH THE SEAT HEATERS HAD QUIT WORKING. TOOK THE CAR TO A FORD DEALER AND FOUND OUT THAT THE NEGATIVE WIRE FROM THE MODULE CONNECTER TO THE CONTROL MODULE HAD SHORTED SND BURNED. THIS PROBLEM COULD HAVE DEVELOPED INTO A FIRE AT ANY TIME IN THAT THERE IS POWER TO THIS CONTROLLER FULL TIME. AS TO THE TIME THIS SHORTAGE OCCURED COULD HAVE BEEN ANY TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289508December 16, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 LINCOLN MKZ. THE CONTACT STATED THAT THE COOLANT WAS REFILLED EVERY WEEK. THE CONTACT'S SON STATED THAT THE WRENCH ICON ILLUMINATED AND DISAPPEARED WHEN THE COOLANT WAS REFILLED. THE CONTACT DID NOT KNOW IF THERE WAS A LEAK. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288925December 13, 2019
AIR BAGS
DO NOT OWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286973December 4, 2019
AIR BAGS
NOTIFIED OF AIRBAG SAFETY RECALL NHTSA 19V-001, SAFETY RECALL NOTICE 19S01 YET, I HAVE ATTEMPTED MANY TIMES TO MAKE AN APPOINTMENT WITH PLANET LINCOLN/PLANET FORD IN HUMBLE AND WOODLANDS, TX. WHEN THEY DISCOVER I NEED A LOANER NO APPOINTMENT IS EVER MADE. THEY PROMISE TO CALL BACK WHEN A LOANER IS AVAILABLE AND NEVER DO. FORD AND LINCOLN SEND ME NOTIFICATION REGULARLY THAT THIS NEEDS TO ME TAKEN CARE OF. I HAVE RELATED THE SAME TO THEM. I SUPPOSE THEY THINK THEY WON'T BE HELD RESPONSIBLE IF SOMETHING HAPPENS TO MY AIRBAGS, BUT THEY WILL. I HAVE NAMES, DATES, AND CONVERSATIONS DOCUMENTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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