Lincoln MKZ Complaints

1,851 consumer complaints on file.

#11582280April 11, 2024
SERVICE BRAKES
While driving a complete loss of brake incident occurred. The brake pedal got still, and the car would not stop. Luckily, we were close to home and was able to slow down enough to turn around and get home slowly. Upon investigation it was found the coupler (Part that connects camshaft to brake pump) failed causing the brake pump to not work. This situation is extremely dangerous as we had no prior warning to failure. Even the complete loss of brakes did not have any indicator lights during the incident. Considering the operation of the coupler, how could something so small and so important be weak enough to snap internally, causing a complete loss of brakes with no warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581847April 9, 2024
UNKNOWN OR OTHER
Water is leaking in through my trunk due to a flaw manufacturing design
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581296April 5, 2024
STEERING
Power steering control module stop working. Ford is aware of this issue and refusing to classify it as a recall. Vehicle inoperable at 83k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580593April 2, 2024
ENGINE, ENGINE AND ENGINE COOLING:COOLING SYSTEM
While out of town, the check engine light came on and the car began sputtering. There was a Lincoln dealer a couple miles away so I went there. The scan found code p303 and coolant had intruded in cylinder 3 and the engine needed to be replaced. The Lincoln dealer stated that there was a service bulletin issued about this problem with eco boost 2017 Lincolns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579744March 27, 2024
STRUCTURE:BODY
I was driving in normal conditions with nothing near me and my glass sunroof (closed) exploded and shattered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579245March 25, 2024
ENGINE
The 2017 MKZ has an oil leak. I was informed during a recent state inspection and oil changed. When I left to take the car in, I noticed about a fist size spot of oil on the garage floor. When I received the call from the dealership, my MKZ was serviced. The oil leak was from the oil pan. I was also, informed it required TSB. Explained by the Ford Team Leader, it did not only need a new gasket. The service for the oil leak required the following; New oil pan, new valve covers, new gaskets, etc. Lincoln has designed a NEW pan, valve cover, gaskets which should eliminate the oil pan leak. The total repair cost went into approximately 4 TIMES the cost for a normal oil pan gasket replacement. In researching, it appears Lincoln has known of the potential problem since 2015 and I purchase this as a new used. When I purchased the car, it was a bought back and I was told all issues were repaired, but it appears if this was an issue in 2015 and Lincoln has designed new parts, why was the oil pan and covers not replaced, if this engine has a known history of oil leaking. There not a recall or some type of resolution for the repair after any warranty issues. This is a design and manufacturing fault and negligence on Lincoln. Now this extreme high-cost repair is placed on the consumer to fix Lincoln's known engine design issue to eliminate the oil leak. Either a recall should have been called or the repair should not be fully on the owner. Now I am beginning to smell oil after just short drives around town.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578934March 22, 2024
PARKING BRAKE
The contact owns a 2017 Lincoln MKZ. The contact stated that while driving at an undisclosed speed, the parking brake malfunctioning, service immediately warning light illuminated. The contact was driving on a busy highway when the failure occurred. The contact stated that when the vehicle was brought to a complete stop, the contact noticed that the rear passenger's side tire was cracking. The contact stated that the side wall was completely detached from the tire, however the cracked tire was still attached to the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,989.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576846March 12, 2024
SERVICE BRAKES
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576429March 9, 2024
SERVICE BRAKES
I was driving home in rush hour traffic at approximately 50 mph. I tried to brake but the pedal went to the floor and I had no brakes at all. Turns out this was a recall issue for the same issue for the previous four years MKZs. Replacing the fluid did not fix the problem and the 2,000 dollars charged for just the module that controls this is disgraceful. That doesn't include the other thousand for a mechanic to install the part. I managed to avoid hitting anyone, but not by much. This is extremely dangerous and should be addressed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575494March 5, 2024
AIR BAGS
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574587February 28, 2024
UNKNOWN OR OTHER
Upon driving north on rt. 95 in GA our pan Aramaic moonroof unexpectedly exploded. There was no apparent reason. No debris was present and environmental conditions were not extreme. ( sunny day about 72 degrees F) . The explosion was very loud and alarming creating a risk of losing control of the vehicle. Bodily injury could have resulted if the moon roof cover was open and chards of glass were shot into the vehicle. We have not contact the manufacturer yet , but plan to. There was absolutely no warning of this. It was sudden, unexpected and explosive. The tempered glass was shattered and glass was missing from all along all 4 sides of the moon roof. Very scary. I assume this is due to a manufacturing defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574248February 27, 2024
SERVICE BRAKES
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572980February 20, 2024
STEERING, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
The power steering suddenly stopped working as I was on the highway and couldn’t control my car without warning. It started working momentarily and then stopped again. It’s been over 24 hours. The fuses were checked. At the same time that the steering went out two messages appeared. “Lane keeping sys malfunction” and “steering loss stop safety”. It is available for inspection currently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573030February 20, 2024
SERVICE BRAKES, AIR BAGS, ELECTRICAL SYSTEM
Brakes have failed. Cannot even get to dealership because of this for the repair. Also, airbag light is still on and no repair listed for recall issue.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11568886January 30, 2024
STEERING
While driving I noticed that at times my steering wheel would be difficult to turn. At first, the problem seemed small until I was trying to make a left turn on a very busy 4-lane road, and without warning the steering wheel became very difficult to turn. I narrowly avoided being hit and ever since then, the steering has not been the same. I sought help at my nearest Ford dealership and after they inspected the car they determined that there was a problem with the steering assist and possibly the rack and pinion. We then discovered that the very same parts were recalled in 2011 for the same make and model car. I was never notified of any recalls and I asked why I was never contacted. The Ford dealership did not know why. According to them the vehicles that were recalled were vehicles that were made at the same facility as mine. They pointed out that normally my car would have been included in the recall and they did not know why I was excluded. I have attached the documentation they provided me proving that my car was built in a factory that had other cars recalled for the same reason. Currently, they are telling me that they cannot honor this recall because my car is not in the system as one that should be included in this recall. Due to the near misses that I have had I believe that this is a serious safety issue and should not be something that I pay over 2000 dollars to repair. Especially since all the other vehicles that had the same problem were recalled and repaired for free. Please help me figure out how to hold them accountable for not notifying me and refusing to honor the safety recall. NHTSA Campaign Number 15V340000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568920January 30, 2024
ENGINE
I own a 2018 Lincoln MKZ. Starting the second week in January I started to notice a strange smell in the cabin of my car and outside of my car. I told my husband that I was smelling something strange, and he noticed that the exhaust was a billowy white smoke. My husband noticed that this was not a good sign. We also noticed that my Lincoln app was saying there was a misfire in cylinder 2. My husband checked my coolant and saw that my coolant reservoir was completely empty. My husband added coolant and informed me that we would need to take the car to the shop. By the following week ([XXX]) my husband checked my coolant again and saw that my reservoir was empty again and my app was saying cylinder 2 was misfiring again. On Tuesday [XXX], we took the car to the Suburban Ford of Waterford to have my car looked at. On Wednesday [XXX], the dealership called my husband and informed him that I would need a new engine in my car because the coolant is leaking into cylinder and mixing with the oil which is causing the misfire in cylinder 2. The dealership informed us that this was a problem that Ford and Lincoln had with the 2.0 and 1.5 engines for the MKZ and Fusion. The 2018 MKZ was affected by this problem. The dealership informed us that Ford/Lincoln replaced the engines after they noticed the problem, but they said my car must have had the older engine that had the problem. As you can imagine I was very upset to hear that my car, which is only six years old, would need a new engine. Not only was I upset to hear this, but I am also upset about possibly shouldering the financial burden of a new engine when this is a manufacturing problem that is no fault of my own. Also, since Ford/Lincoln knew about this issue why did they not send out a recall notice about this issue? I have found out that the oil mixing with the coolant causes corrosion in the cylinders. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567022January 22, 2024
WHEELS, WHEELS:LUGS/NUTS/BOLTS/STUDS
I brought my 2016 MKZ in for a Safety Recall on front brake hoses. I was told that the lug nuts were swollen and would have to be replaced and would cost 💲 166.27. Had to do it to have the brake hoses replaced. They were replaced with the same type of aluminum lug nuts. This defective type lug nut has been a problem for over 10 years yet nothing has been done to change it. Luckily I didn’t have a flat tire I couldn’t have changed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566004January 17, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Lincoln MKZ. The contact stated that while driving at an undisclosed speed, he observed abnormal soft feedback from the brake pedal and that the brake pedal depressed to the floorboard before bringing the vehicle to a complete stop. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a possible brake fluid leak with the brake master cylinder or hydraulic control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566117January 17, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My brakes stopped working with no warning while driving. All of the brake related lights came on and the pedal went to the floor and I was unable to stop the car. This is a safety issue for the driver and everyone else because there seems to be no warning that the brakes will stop working. I brought the vehicle into a repair shop and they could not find anything wrong with the brakes, however there are multiple reports on this website of the very same issue that I dealt with. When attempting to report this to the ford/lincoln manufacturing, they stated that their system was down and they had no way of taking a report. This is very dangerous and needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563905January 6, 2024
STEERING
Steering wheel is wobbly and loose
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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