Lincoln MKZ Complaints

1,851 consumer complaints on file.

#11622794October 30, 2024
POWER TRAIN
The contact owns a 2017 Lincoln MKZ. The contact stated while driving at an undisclosed speed, there was a whining sound coming from under the hood. The vehicle was driven to the residence. The contact stated that on the following day, the vehicle was started; however, while driving 30 MPH, the accelerator pedal was depressed but the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to exceed 30 MPH. The vehicle was driven to the place of employment. The contact stated that after work, the vehicle was started, and the accelerator pedal was depressed; however, the vehicle failed to accelerate as needed. The vehicle was driven to the residence. The contact stated that on the following day, the vehicle was started; however, the vehicle failed to move forward. The contact stated that the vehicle instead rolled backward. In addition, the contact stated that the vehicle became undrivable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact referenced NHTSA Campaign Number: 18V390000 (Power Train); however, the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621724October 24, 2024
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, ELECTRICAL SYSTEM
The contact owns a 2015 Lincoln MKZ Hybrid. The contact stated while driving at an undisclosed speed, the driver's rear window power switch was enabled to lower window; however, the driver's side rear door opened instead. The contact stated that the failure occurred several times. The contact was concerned because there were small children seated in the rear of the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 187,445.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621749October 24, 2024
SERVICE BRAKES
Car (93,000 miles) was operating fine, no check engine nor any other lights. I go into pharmacy come back out get in car to shift gears into drive and I notice the brake pedal sink to floor. As I am driving I notice that when braking it continues to take a longer distance to stop (brake light comes on). I recently had a spinal fusion so my safety and others was put into jeopardy. There was no waring of potential problems and I regularly have the car maintenance with no indication of needing any work done. I noticed all brake fluid was gone so I refilled hoping for the best but the fluid leaked out of the front passenger side brake line causing the fluid to be sprayed everywhere. Since, the problem happened so suddenly I checked for any brake problems concerning my vehicle type and I found that it has a recall for this problem. This has been an inconvenience due to being my only source of transportation, I need to get my meds, recovering from back surgery, now this!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621049October 21, 2024
STEERING
Loose steering wheel issues as described in existing recall Safety Recall 18S08 Dealer repaired at a cost, and was informed that the vehicle was not eligible for the recall. Bolt replaced and retorqued to sped. Service performed by Fiesta Lincoln 1720 S Mesa Dr, Mesa, AZ 85210 on 10/21/2024 with approx cost of $240 (final invoice not available at this time.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621139October 21, 2024
ENGINE
Internal engine failure causing coolant to leak into the cylinders. Have been advised that a new engine is necessary. Car warranty has expired due to age. Mileage is 53,042.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620749October 19, 2024
ENGINE
Coil head caked in oil causing misfire due to valve guideseals in left side cylinder head leaking see attached documentation
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620751October 19, 2024
WHEELS
Factory Rim cracked causing tire to not stay inflated
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619904October 15, 2024
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2014 Lincoln MKZ. The contact stated that while her husband was inspecting the vehicle, he was unable to remove the lug nuts. There were no warning lights illuminated. The vehicle was taken to a tire center, where they cut the lug nuts off. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact was concerned that in the event of a blowout, the tire would not be able to be replaced. The manufacturer was not contacted. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618089October 4, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Lincoln MKZ. The contact stated while driving 50 MPH, the check engine warning light illuminated. The vehicle was driven to the dealer to be diagnosed. The contact was informed that there was a coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612652September 4, 2024
ENGINE AND ENGINE COOLING
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612456September 3, 2024
ENGINE
2017 Lincoln MKZ with 53k miles check engine light comes on and dealership diagnostic shows leaking coolant in cyl #2/needs motor. Car out of warranty so cost of repair is out of my pocket. Lincoln has known about this since 2016...they leased the car out in 2017 and then sold it to me in 2019 KNOWING there was a defective engine in the vehicle but didn't do or say anything about it...NEVER any recall. How is it that there are 100k 2021-2022 trucks and suv's being recalled due to engine issue that could "lead to catastrophic engine damage resulting in a loss of power". I could of suffered a loss of power as well with the defective engine that was in my car. How is this sudden recall on these trucks and suv's any more important or severe than all of the Ford/Lincoln vehicles that had engine issues? This could have been easily rectified early on seeing they knew about this issue from the beginning. I want my money back I paid to get my engine repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612211September 3, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Lincoln MKZ. The contact stated while driving 30 MPH, the engine light illuminated. While the vehicle was idling, there was an abnormal sound coming from the vehicle. The vehicle was taken to an independent mechanic, who referred the contact to the local dealer for assistance. The vehicle was towed to the local dealer, where it was diagnosed that there was coolant intrusion into the engine and that the engine needed to be replaced. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610411August 23, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Lincoln MKZ. The contact stated that while the vehicle was parked, the vehicle was started and there was an abnormal antifreeze odor coming from the exhaust pipe. The contact stated that the check engine warning light was illuminated. The vehicle was driven back to the residence. The contact self-diagnosed the vehicle with a coolant leak into the cylinder. The contact had spoken to an independent mechanic, but the vehicle was not diagnosed. The contact was informed that the head gasket on the cylinder or the engine might need to be replaced. The contact was occasionally adding coolant to the vehicle to drive the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610445August 23, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Lincoln MKZ. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment with excessive smoke coming from the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine, resulting in a misfire in cylinder #2, and the long block was cracked. The contact was informed the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609996August 21, 2024
AIR BAGS, ELECTRICAL SYSTEM:HORN
In the middle of June 2024 (about [XXX]), my wife was driving her car, and pressed the horn button to warn a driver who had pulled out right in front of her. The horn failed to sound, and has not worked since then when pursuing the horn button. The horns themselves do sound when pressing the key fob to locate the car. Pressing the horn button has never worked since the time of this report, and several instances have occurred with other drivers needing to be forewarned of hazards. The problem has been verified by the husband, but not yet by the dealer, police or insurance representative. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609492August 19, 2024
ENGINE
Coolant leak into the engine, causing white smoke, decreased coolant level and a rough start
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608876August 16, 2024
ENGINE
I took my 2017 Lincoln MKZ vehicle into my local Lincoln dealership on the morning of 8/13 due to check engine light which came on the previous week. The results of the diagnostic test that was performed which showed P0303 coolant leaking in cylinder #2 needs motor per tsb 22-2229 at a cost $7103.60 plus tax. My 2017 MKZ with 53k miles needs a new motor…how is this??? This issue is a result of a “known” defect in the motors of certain Lincoln and Ford vehicles where coolant seeping into the engine. I call the Lincoln Care/Customer Relations Center department to advise of my situation and the representative I spoke took my information Vin #, address, phone number and said she would call me back once she has looked in what resources or programs available that could possibly assist me with this very expensive repair. She calls me back and advises that because my vehicle is out of the warranty period there is no assistance or resources available to assist me. Now, if my vehicle was still under warranty I would be covered and I wouldn’t need assistance because it would be a covered repair. So, if this is the Lincoln Care /Customer Relations Center that “supposedly” have resources to assist customers in situations such as this, who are you assisting??? not the customer under warranty because they don’t need the assistance and obviously not the customer (myself) that need the assistance but can't get any. I have a long history with this company and I have invested a lot of money with this company to be told there is no assistance for a “known” defect issue which has now become my issue. Unbelievable that you all are treating customers in this manner. I will never support this company ever again after being a repeat customer and getting treated this way. I can only hope all of the other vehicle owners with this “known” defect that are having to pay for the repair does the same. I want my money back that I now have to pay out to get my vehicle repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609001August 16, 2024
ENGINE
As I was traveling home from work, I noticed the car jerk slightly and immediately decelerate. The engine temperature gauge light came on the dash and the temperature gauge immediately moved to the “H” position on the dash. Due to the fact that I was in rush hour traffic on the highway, I was worried I wouldn’t have enough speed to get to the median. I turned on my hazards and coasted safely to the side of the road but was nearly ran over by other vehicles not realizing the issue I was having. I was unable to accelerate out of the way and at the mercy of other drivers being courteous and give me space to move. I turned the car off and looked under the hood locating the coolant reservoir. It appeared empty. I was able to get a ride to the nearest auto parts store and buy coolant. When I returned to my car, I emptied coolant into the reservoir and cranked the vehicle. Within a minute the gauge returned to normal temp and carefully got back in flow of traffic but stayed close to the emergency lane. Within a couple hundred yards of driving again, the lights and gauges indicated another overheating issue. At the next stop, I pulled into a gas station. And parked the car to have it towed. My mechanic informed me that the coolant was leaking from the coolant pump into my oil pan. Now the engine is flooded with a mixture of oil and coolant and I will need a new engine. He said this issue has been reported before but wasn’t sure what Ford/Lincoln may be doing about it. I’m lucky I didn’t have an engine fire or some sort of collision while driving along a highway during rush hour traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608685August 15, 2024
STEERING, ELECTRICAL SYSTEM
Power steering fault, Hard to steering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608299August 13, 2024
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2010 Lincoln MKZ. The contact stated that on several occasions while driving at various speeds, several unknown warning lights illuminated. Additionally, on several occasions, while driving at various speeds, the brake pedal was depressed, and the brake pedal remained on the floorboard. The vehicle was taken to an independent mechanic where it was diagnosed that the ABS system needed to be replaced. The vehicle was not repaired. The vehicle was then taken to the dealer where it was determined that the ABS system and the HECU needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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