Lexus NX Complaints

118 consumer complaints on file.

#11636866January 19, 2025
SEATS
7 months after purchasing a Lexus 350h, the driver seat started having noise when it moves. Three steel balls and several pieces of white plastic detected in the rail. Look like a ball bearing, which is part of the power seat, was disintegrated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634933January 8, 2025
LATCHES/LOCKS/LINKAGES:DOORS:LATCH:EMERGENCY MECHANICAL RELEASE
On [XXX], I tried to move my vehicle from my driveway into the garage. The car would not start, and locked me inside the car. None of the electronics and electrically-operated functions worked -- the door locks, window controls, hatch release and lights were all dead. And unfortunately I did not have my phone with me so I could not call anyone for help. Even the Lexus Safety Connect system (SOS) did not work. I eventually got my wife's attention by honking and she came out and brought my phone (fortunately the horn still worked). She was unable to find the slot to insert the mechanical key (that's stored in the key fob) so we couldn't use that. I was finally able to call Lexus Roadside Assistance from my Apple Watch. The Lexus representative instructed me to pull on the inside door release lever two times and that would open the door. It didn't work. So I tried it on the front passenger door and it opened. But as soon as I got out of the car and the door closed, the car locked again. Thus I was unable to get back inside to see if I could jumpstart it or charge the battery. I did find the keyslot for the mechanical key and it did not work. In total, I was locked in the car for nearly 45 minutes. In an emergency, that could have been fatal. The Lexus dealer said they could not find anything wrong with the vehicle other than it needing to be charged. They tested the mechanical key and the inside door handle and said both worked. They could not explain why it didn't work for me other than telling me I need to drive the car more often to keep the 12V battery charged. There's nothing in the owner's manual saying that the vehicle needs to be driven frequently else this problem could arise. My concern is this happening to others where the electrical system is compromised in an accident or the car being submerged in water. If the occupants are locked inside, the result could be devastating. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626404November 20, 2024
UNKNOWN OR OTHER
My vehicle has a vibration in the steering wheel and floorboard between approximately 38-48 Mph but mostly around 43 mph. It is random in severity and sometimes feels like the vehicle has a flat tire.With this issue it is impossible to determine if the vehicle has a tire out balance, an alignment issue or some other drivtrain component problem. This could cause someone to pull the car over to check the tires and impede traffic, possibly causing an accident. The dealer couldn't detect the vibration. After 4 months an FTS finally detected this vibration on a test drive. He then said it was normal operation characteristic from the hybrid powertrain. I was told all of these vehicles perform this way. I've driven 2 other vehicles, identical to mine, that absolutely do not exhibit any of the vibration and harshness my vehicle does. This is an unacceptable "driving characteristic" of a $52,000 luxury vehicle. There have been no warning lamps or notifications on the instrument panel. This problem has been present since new (December 2023)but took me about 3 months to narrow down what was happening and at what speed. Rough roads can disguise this vibration but can be felt nearly every time the vehicle is driven.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626059November 18, 2024
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Lexus [XXX] & [XXX] [XXX] [XXX] [XXX] Lexus P.O. Box 259001 Mail Drop E3-2D Plano, TX 75025-9001 To Whom It May Concern, I am writing to express my serious concerns regarding a safety issue we encountered with our 2024 Lexus NX350, purchased from your dealership at 1000 Interstate Parkway, Akron, Ohio, 44312, in August 2023. Our purchasing experience met the high expectations associated with the Lexus brand, and we were pleased with the vehicle's features. During the delivery process, we received a walkthrough of the car's functionalities, and the technician assisted us in connecting her phone to download the app. However, there were no tutorials or instructions provided regarding the safety features, particularly in the event of an emergency except for showing us the SOS button on the at the roof panel On [XXX], my wife, [XXX], was involved in an accident while driving the NX350. I have included a photo to illustrate the extent of the damage. When the police arrived, [XXX] found herself unable to open either the driver or passenger doors; all doors were unresponsive. The officer (Hetrick #426) from the Macedonia, Ohio Police Department was also unable to assist her from the outside because the doors were not functioning from his side, as he could not determine if she was injured. She used the SOS button, which the call center was responsive, however, the could not assist with helping her to make the doors function. Faced with the urgency of the situation, [XXX] had no choice but to climb out through the window, which was extremely difficult for her given her injuries. This incident raises significant safety concerns. When we contacted the dealership to inquire about any known defects, we were told there were none, and the response was defensive, focusing on how we were instructed to manually open the doors during our walkthrough. However, neither of us was shown how INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11623945November 7, 2024
TIRES:TREAD/BELT, TIRES:TUBE, TIRES:BEAD
While I was driving my new 2025 Lexus NX 350H on the freeway, the driver side rear tire disintegrated and I had to make an emergency evasive maneuver to the shoulder of the freeway!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621943October 25, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2021 Lexus NX300. The contact stated that while the vehicle was parked, his father heard the car alarm sounding off. The contact went to inspect the vehicle and saw that sunroof glass had shattered. The contact stated that he reviewed the home security footage and observed that the sunroof glass had not been impacted by an object for the sunroof glass to shatter. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 37,718.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619198October 10, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
The left-hand side outer rear-view mirror vibrates while driving causing safety hazard as it is difficult to clearly see cars behind, or potentially passing while the glass is shaking; yes it is risky; the Lexus dealer in Frederick CO has confirmed the problem. There is currently a warning for other years with the same problem; this is a 2021 NX 300
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618076October 4, 2024
VISIBILITY/WIPER
Windshield wipers leave approx. 3 inches on drivers side and large area on passenger's side not reached. In cold this could cause visibility problem due to ice or snow. In warm rainy weather it depends on how hard it's raining but this seems to be a safety concern. This has been a complaint by others but no recall to fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616534September 25, 2024
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
On Sep 16, 2024 I purchased a 2024 EX450 Plug-in Hybrid. During the purchasing process that new car delivery person recommended using the Lexus app which I installed. From Sep 18 through Sep 23 I drove the car in the EV mode around my community. I put on approximately 15 miles. On the morning of Sep 24, 2024 I needed to go to an important meeting. On Sep 23 in order to prepare for a 40 mile drive I plugged the car in and obtained a full charge. At 6:15am I opened the hatch and packed my car. The rear hatch opened without any issues. At 6:30 am I tried to enter the car and the car was locked. Fortunately I left the hatch open and I was able to crawl through the back of the car and open the car doors. I then tried starting the car and the car would not function, no click, no lights, all electric systems were dead. I reviewed the app on my phone and what was 36 miles 100% charged the previous night now stated 0% charged and -1 miles. Something had discharged the car overnight. There were no lights on or doors left open. The car was transported to the dealer. After a day of testing the battery (which was within spec) and the functions of the car the tech recommended the app that I used to monitor the charge status and other status's of the car including the ability to remote start the car be removed from my iphone. It is thought that the car overly communicates with the app thereby draining the battery. Doing on-line research I learned that others have come to this same conclusion. I am requesting that Toyota Motor Company immediately investigate this issue and if the app is the culprit immediately issue a warning to all its consumers that use the app to immediately remove the Lexus app from their phone. If a person had placed their children in a car seat, activated the hatch and closed the doors the doors would automatically lock. A caregiver could inadvertently lock their child in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610350August 22, 2024
LANE DEPARTURE: BLIND SPOT DETECTION
The passenger side blind spot monitoring system triggers when no cars are present. This causes the steering wheel to resist switching lanes. These false positives occur every day no matter the road condition or day/night. This is specifically apparent on highway driving above 50 mph
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610320August 22, 2024
ELECTRICAL SYSTEM
Less than 10 months old (March and April 2024 at ~5,000 miles), the 12V battery completely drained 3 times in 5 days (despite driving it regularly during that period) so the car would not start when needed. I had it jumped 3 times by AAA and the third time drove it to dealer. Dealer told me battery was defective so it needed to be replaced under warranty. Problem reported to Lexus Customer Service. The same problem recurred 3 months later (July 2024 at 6000 miles) the morning I was packing it to leave on vacation. The battery died while I was in the car and I was locked inside. When I got out, the doors locked again so had to have the car towed to a different dealer. They told me the battery needed to be replaced AGAIN under warranty. Two Lexus dealers, Lexus Customer Service, and Lexus on-line forum have noted this problem with several Lexus hybrid and PHEV models for a period of 1-2 years. When I asked, Lexus (2 dealers and Customer Service) told me that there is a defect in the software or app communication settings that causes a continuous drain on the 12V battery causing battery to fail unexpectedly. There has been NO NOTIFICATION of this defect and no resolution to this problem has been provided in the past 5 months. It is a risk for the entire electrical system to fail unexpectedly for no apparent reason with NO WARNING. The car is unreliable and cannot be used if it will not start when it is needed. We are elderly and have grandchildren living with us periodically. We are at risk if we cannot get to medical appointments or drive to the hospital.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609078August 16, 2024
UNKNOWN OR OTHER
My sunroof exploded outward while I was driving on the highway. It sounded like a gunshot and sent glass flying everywhere. There was no prior damage to the sunroof which is why I fully believe the materials- glass and frame were defective which led to the explosion
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606265August 3, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
As I was driving, , I suddenly heard a very loud noise. I didn’t know what it was till I was going to turn to look at the side view mirror of any cars or pedestrians passing. Then only I realized it was my right view mirror that suddenly blew up.. I was lucky that it didn’t blew up in crosswalk where people were standing or waiting to cross because the fragments could have hit anyone..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605162July 29, 2024
UNKNOWN OR OTHER
On July 19 2024 driving home from work the sunroof glass exploded, nothing hit the glass from inside or outside, one can see the glass bowing upwards. I drove to dealership the same day and contacted Lexus corporate. A week later they inform me it is not covered under warranty and I should submit an insurance claim.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604701July 26, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES
The contact owns a 2024 Lexus NX 350H. The contact stated while the vehicle was parked, the passenger’s side side view mirror shattered without impact. The vehicle was taken to a dealer, where the contact was informed that the repair would be paid for out-of-pocket. The manufacturer was made aware of the failure. The failure mileage was approximately 5,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594768June 17, 2024
SERVICE BRAKES
I am writing to express my deep disappointment with the service I have received regarding my 2021 Lexus NX 300, which I purchased pre-owned in October 2022 with approximately 8,000 miles. I trusted in Lexus's renowned reputation for luxury, dependability, and premium comfort. However, my experience with your service department has significantly diminished that trust. Since my initial report of a recurring issue with the braking system on [XXX], 2023, where I heard a cracking sound in the tire and brake area as if the brakes and wheels were about to fail, I have made multiple visits to the dealership. These visits include: [XXX], 2023: Initial concern reported. No findings were made. [XXX], 2023: Returned to the dealership, noise was noticed, and advised that the braking pins required replacing. Left the dealership with a louder noise issue. [XXX], 2023: Christopher Villacreses acknowledged a few complaints regarding the braking system but stated there was no solution and no recall on the vehicle. When questioned about persistent issues, he advised to bring the car back but was unsure if it would be covered under warranty. [XXX], 2024: After filing a complaint with Corporate, Tim, the Master Technician, was assigned to check the vehicle. I was provided with a loaner car for a week. Upon returning, no explanation of the problem was given, despite my deep concerns for my family's safety. [XXX], 2024: Following a complaint with NCDS, Lexus replaced all brakes on the vehicle. However, the problem persisted and seemingly worsened. Despite five subsequent visits and repeated attempts to address the issue, including replacing the brake kits, pins, and all four brake pads, the problem remains unresolved. I am in fear that my brakes may fail while driving, potentially causing injury to my family or others due to this defect. I feel manipulated by the corporation's lack of transparency regarding the issue, and I no feel safe. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591917June 1, 2024
VISIBILITY/WIPER, EXTERIOR LIGHTING
There is a defect on all models like mine, and the dealer claims that it cannot be fixed. With my former vehicle, a 2019 BMW 340i GT, whenever I drove into a garage, the headlights would come on immediately so I could easily see where I should go. With the Lexus, it takes about 5-to-8 seconds for the headlights to turn on. This is unsafe to anyone walking in the garage inn that area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591437May 30, 2024
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The passenger door suddenly did not close. It was open when driving.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11586878May 3, 2024
ELECTRICAL SYSTEM
The contact owns a 2022 Lexus NX450H. The contact received notification of NHTSA Campaign Number: 23V478000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582425April 11, 2024
STRUCTURE:BODY
Driving on the local road, no cars on the road, no underpass and the sunroof exploded. All windows was closed and sunroof was closed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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