Kia Soul Complaints

5,626 consumer complaints on file.

#11527385June 16, 2023
ENGINE
My 2015 Kia Soul Plus 2.0L at 97,400 miles has had the catalytic converter fail. This is the exact same problem for the recall of 2015 Kia Soul 1.6L. I have additional engine issues, which the dealership denies are under warranty or engine recall. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527440June 16, 2023
FUEL/PROPULSION SYSTEM, ENGINE, SERVICE BRAKES
I was driving the speed limit of 60 mph and all of a sudden it sputtered and hesitated; stalling out while attempting to accelerate going lower speed. My vehicle luckily got a parking spot at an automotive repair shop. No warning signal illuminated during my driving incident. The next morning the engine wouldn't start, but eventually they get it to start. They got the "Check Engine Message Center Warning" showing during Road Test. The automotive repair shop did a diagnostic test on it saying that the technician diagnosed the problems to a bad fuel injector fouling out the spark plug #4 cylinder recommending to replace all 4 fuel injectors and spark plugs, my transmission has no dipstick, OE Factory Maintenance due and is required, tires were getting weather cracked and recommending tires soon, technician noted that the car had some oil leaks and needed to be diagnosed further, cabin air filter missing and need to install a new filter; recommend cabin filter replacement service: includes anti-bacterial duct service, Tune Up Items: Fuel induction service recommending tune up labor 3-part fuel induction system service to where tune up is due/overdue by mileage if not already done so, Engine Oil was Over Filled Dark/Contaminated with Fuel in Oil and recommended oil change after changing Fuel Injectors and Plugs (BUT, I had my oil changed about a week before all of this occurred), Air Filter: OE Maintenance Interval Dirty and recommended installing new engine air filter, Brake Fluid: OEM recommended service interval/Brake Fluid Exchange service recommended due by mileage if not already done so. I purchased this vehicle December 10, 2022 and then this all occurred after just 4 month of purchasing this vehicle. It took 3 weeks to fix this vehicle. I had this fixed and still I have to wonder how safe is it really? I'm concerned so much so that I plan on taking this vehicle to a Kia Dealership appointment tomorrow June 17, 2023 to have a Multi-Point Inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527145June 15, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was taken to the dealer, where it was diagnosed that the catalytic convertor needed to be replaced; however, the dealer declined the repair due to the mileage exceeding 80,000 miles. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527015June 14, 2023
STEERING
There is a loud knocking noise coming from the steering motor/mechanism underneath the dash. The steering feels unstable when I am driving and when the vehicle is not in motion, there is a loud thud noise and feel, when I turn the steering wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527086June 14, 2023
ENGINE
Engine seizure, stalling, engine turns off without any warning. When taken to dealership or mechanic there is no error code for the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527107June 14, 2023
UNKNOWN OR OTHER
My 2013 Kia Soul has been attempted to be stolen twice. My passenger side window was broken out with the intent to steal my car right from my driveway due to the tick tok challenge that has been going around and a month later the steering column was ripped apart in my drive way with the intent to steal it a 2nd time due to my vehicle not having an immobilizer. My safety as well as the safety of my entire family and that of all of my neighbors was put at risk with both attempts as we caught them in the act the first time… and the 2nd time but we didn’t realize it until later when we discovered the steering column ripped apart. This is my only vehicle, I do not have the means to replace it or to buy another one. Why aren’t these cars being recalled? The public should not be on the hook for replacing windows and steering columns because of a companies short comings. I did not recently buy my car, I’ve had it since 2017 and had I been aware of this issue, i most definitely would have bought a different car!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526728June 13, 2023
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
This would be the third time of car breaking down without any warning. When there is a problem with the car there is never no indication that there are any problems. No warning lights, no nothing car just breaks down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526736June 13, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, ENGINE
The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds, the vehicle suddenly shifted into LIMP Mode and decelerated to approximately 15 MPH. The vehicle was taken to the local mechanic who diagnosed that the oxygen sensor and catalytic convertor was faulty and needed to be replaced. The oxygen sensor and catalytic convertor was replaced on three separate occasions however, the failure persisted. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 120,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526858June 13, 2023
POWER TRAIN, ENGINE
The contact owns a 2016 Kia Soul. The contact stated while driving 30 MPH, the vehicle vibrated violently and lost motive power. The contact stated that while accelerating, the vehicle failed to exceed 10 MPH. The check engine warning light was illuminated. The vehicle was taken to the dealer however, the mechanic failed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526860June 13, 2023
ENGINE, UNKNOWN OR OTHER
ABS AND BRAKE LIGHTS ENGINE SECURITY CAR LOCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526523June 12, 2023
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2019 Kia Soul. The contact stated that the vehicle was not driven for 3–4 days and the battery drained and failed to retain a charge. The vehicle failed to start. There was no warning light illuminated. The contact jumpstarted the vehicle. The vehicle was taken to an independent mechanic, who replaced the battery; however, the failure recurred. The contact was able to jumpstart the vehicle. The vehicle was taken to the dealer; however, no failure was found. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526618June 12, 2023
AIR BAGS
The contact owns a 2010 Kia Soul. The contact stated that on several occasions when the vehicle was started, the air bag warning light illuminated and remained illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 172,470.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526631June 12, 2023
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the catalytic convertor. The contact was informed that the catalytic convertor needed to be replaced. The contact investigated and related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526415June 11, 2023
ENGINE, UNKNOWN OR OTHER
I have two complaints. One just occurred while driving down the highway. My hood popped open. I do not go under the hood. I have my car serviced. The last time it was serviced was over a month ago. The hood popped open immediately the alarm began to ring and I pulled over. I got out on the side of the highway to close it. I immediately called the dealer and they say they have to keep my car to address this and another issue I previously reported. The other issue is my car revs and sounds like a race car. When I told them this they asked how many miles I have. I did pay for an extended warranty. The last time I serviced the car with them in November they said it was taken care of but it is not. I told them don't wait until the mileage reads high and the warranty has expired. I need my only vehicle to run appropriately. I looked today and it seems that the 2020 kia soul has engine issues which might account for the rev and poor running. I was told they should make the corrections free of charge. I am a woman dealing with this so it has been my experience that the treatment and service provided for a man and a woman is not always equitable. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526381June 10, 2023
ENGINE, UNKNOWN OR OTHER
I was driving along the street when the engine went dead. I shifted into neutral, cranked the engine and restarted the engine. I almost got hit. This has now happened several times with myself and other drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526143June 9, 2023
ENGINE
Oil consumption issues that Kia knows about will not fix. Will not even make it 3000 miles before needing oil. It’s ridiculous that Kia knows about issues and will not fix the problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526163June 9, 2023
ENGINE
While my wife was returning home from dinner one evening approximately 6PM in the evening, she was traveling about 35MPH when all of a sudden she heard a soft "POP" sound and the engine died. She had to coast to the side of the road to get out of traffic. There was no warning, no lights on the dash, nothing. Just a soft pop sound & that was it. The engine would not start so we had it towed to our mechanic. Before we did anything else, we called KIA. Apparently as the car was just over 100,000 miles they were not interested in all in what we had to say, but we could tow the vehicle to them to pay diagnostics to see what the problem was. We were told this by 3 dealerships. We had an independent mechanic look into this for us & found out that the oil was empty & that seized the engine. No warning lights on the dash, nothing. We tried to tell KIA this & they basically said in not so many words; "too bad, so sad". Apparently this is a widely known issue with the 2014 Kia Soul 2.0 engine which Kia has chosen to do nothing about. We can not afford the $10K in repair cost and now are without a car, that if there was any type of warning, this would not have happened to. It is a perfect condition car with no engine that is just sitting as we are getting no help from KIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526267June 9, 2023
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
My car stalls and the engine light frequently stays on, my car is driving sluggish every since I got the recall adjustment my car has declined in performance and the engine light started coming on more frequently up until now, it's loud at and experiencing a great lost of power ,the computer is giving the code PO420 reading as bank 1 oxygen sensor , I had intended changing out both sensors, but wasn't sure if it's a damaged engine effecting the Cadillac converter from the 2019 recall, # 19V120000 giving a false reading.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525944June 8, 2023
ENGINE, UNKNOWN OR OTHER
The car continues to lose oil. The catalytic converter was replaced. An Independent service area made note of oil leakage. No parts were necessary to correct this problem. The oil pan and any seals were intact. Car maintenance is on time and up to date. Many Oil changes were performed at KIA dealership. The car started making a knocking noise and was unable to accelerate over 20 mph. My check engine light then came on after the occurrence. There was no warning. I was on a highway with speeds of 45 mph when my car started to malfunction. Emergency lights were immediately turned on to prevent rear-end collision. I was alone and stranded at 10:00 p.m. I will obtain receipts of repair and submit as soon as possible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526125June 8, 2023
ENGINE
The recall on the catalytic converter literally happened to my car that caused piston and oil tank damage resulting in a new engine, but Kia will not replace the catalytic converter, even though they just told me that it is damaged and caused the damage of the engine. Instead they want 3 grand for a recall that falls under my car year, and won't acknowledge the recall because it was issued in 2019 and not open to me at the time because I was not the owner. This exact reason for recall is literally what happened to my car.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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