Kia Soul Complaints

5,626 consumer complaints on file.

#11529017June 26, 2023
ENGINE
Catalytic Converter problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529031June 26, 2023
ENGINE
My 2016 soul burst into flames following a loud explosion in the engine compartment. The vehicle is a total loss; but, the fire department extinguished the fire before the flames reached the fuel tank. What component or system failed or malfunctioned, and is it available for inspection upon request? Engine and No How was your safety or the safety of others put at risk? Could have easily been killed had I not recognised the symptoms immediately and had the time to react. Has the problem been reproduced or confirmed by a dealer or independent service center? Irrellavent. The vehicle caught fire. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. There is nothing left to inspect. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Only seconds before.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11528715June 25, 2023
STEERING, ENGINE
My engine light is on. Second, I hear a noise when I turn my steering wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528716June 25, 2023
UNKNOWN OR OTHER
The car hood fire shield compartment has been making raddle noises. I have heard pieces falling into the engine several times. On 6/24/2023 I attempted to remove the fire shield and black hard pieces started to fall out. I immediately took it to Moritz Kia @ 8501 West Fwy, Fort Worth, TX 76116, (817) 560-6000. I spoke to the service person and was told "Don't worry about it, it is just the fire shield falling apart" I told him what about the engine compartment and was told that the engine is protected. This is not normal and I don't know what it is. It is coming from under the car hood falling into the engine compartment and there is still a lot more raddling under the hood when driving and falling out. I have provided pictures. I use this car to drive my wife to her chemo treatments. Please advise. Thank you for your time and effort.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528774June 25, 2023
SEAT BELTS
My friend and I picked up a kayak that I bought and we had to put it in the car. When she was in the car I had to fasten the seat belt for her. We got it home and removed it from the vehicle, I had to unfastened the seat belt. When I took her home, the seat belt would not pull out. I still cannot pull out the seat belt. I contacted the dealership and they told me that it would have to be replaced at a cost of $700, which includes the labor. They said that it wasn't under the warranty to replace it. My understanding is that you would have to replace the seatbelt if you had been in an accident, which I have not. I am taking it in tomorrow in hopes that they can fix it and not have to replace it. Anyway, I hope no one else is having this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528657June 24, 2023
ENGINE
Excessive oil consumption-1 quart of oil every 400-600miles. This had been verified by a certified mechanic. The excessive oil consumption has destroyed the catalytic converter, code 420. The check engine light has been on since 95k miles. Spark plugs had to be replaced sooner than normal because they were covered w oil. Tail pipe has oil encrusted on the inside. While starting from a complete stop after 15 minutes of driving the car lost power and would not go over 45mph. Going up hill dropped to 15 mph. This has been replicated by a mechanic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528619June 23, 2023
ENGINE, POWER TRAIN
The car stalled when coming to a stop and would not start for over 5 mins while on a major road. When the car finally started engine light started to flash and at a fast speed. Got the car home and noticed the oil leaking heavily. I have only had the car for 2 weeks so I took the car into the AutoCare shop for diagnoses and the code came back as code p1327. I was told the car must go to the Kia dealership immediately and be towed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528499June 23, 2023
ENGINE AND ENGINE COOLING, SERVICE BRAKES
The contact owns a 2012 Kia Soul. The contact stated that while driving at approximately 5 MPH the braking system suddenly activated causing the vehicle to abruptly stop. Smoke was then seen coming from under the front end of the vehicle. After the contact exited the vehicle flames and smoke began to engulf the vehicle. The fire department was called to the scene and extinguished the flames. The vehicle was later towed to the home. The extent of the damage to the vehicle and the cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 190,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11528294June 22, 2023
ENGINE, FUEL/PROPULSION SYSTEM
My 2018 Kia Soul is guzzling oil even after an oil consumption test and a head gasket and valve cover gasket replacement. We are using a quart of synthetic blend oil every 500 miles. We cannot be the only people with this complaint!! Vehicle has less than 95,000 miles on it. The Kia Dealership in Clarksville, TN has been the only place to work on our vehicle since buying it a little over one year ago. Said vehicle has been guzzling oil since day one of our purchase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528378June 22, 2023
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
I recently purchased this 2020 Kia Soul at the end of April 2023. About 2 weeks ago while I was stopped for a red light in a busy intersection and the "restart" feature was engaged as I had the brake pedal pressed but then as the light turns green and I move my foot from brake to gas (that step is supposed to restart the engine) it did not start immediatley as it should have, Which left me in the lane of traffic vulnerable to possible accidents until it restarted. It finally started after what seemed to be forever and embarassment caused by the restart failure. This event could have had a different outcome if the car wouldn't have restarted. I am taking the car to the dealer tomorrow to have it inspected. I wasn't that there was even a problem until this happened there were no warning lights. I also recieved a "voucher" in the mail to take with me to the dealer stating that my car is a high risk potential pre existing conditions with mechanical or electrical issues. I have only had this car less than 2 months and am already having issues with it. I think I'm regretting this purchase. There is also a sluggish gear shift in the transmission it does'nt seem to be working properly also an engine knock that wasn't there previously. It's not even due for the first oil change since purchase. Kia shoulkd get it together and stop duping unsuspecting naive first time car buyers like myself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528120June 21, 2023
ENGINE
The contact owns a 2016 Kia Soul. The contact stated while driving 75 MPH, there was a knocking sound coming from the vehicle. There was no warning light illuminated. The contact checked the oil level and became aware that the vehicle was low on oil. The contact added oil, but the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 151,748.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528205June 21, 2023
ENGINE, UNKNOWN OR OTHER
The car engine made a clamoring noise and sudden seized up and stopped in the middle of traffic. The hood started smoking and a good Samaritan passed by and alerted me to get out of car. I did and noticed puddle of liquid was in flames and soon the front of the car was also in flames.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11528224June 21, 2023
ENGINE
Vehicle is experiencing oil &/or carbon-like debree exiting out of the exhaust system. There are no warning indicators of any kind displaying. The car has regularly been taken to the dealership for service and maintenance problems. Motor has documented record of oil consumption due to testing at dealership. This is currently the second catalytic converter to be replaced. I have all receipts for work performed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527858June 20, 2023
ENGINE
My engine failed on the I-74 due to excessive oil usage that the original owner reported to Cronin Kia at 38,911 miles.The engine was never repaired and instead 6 miles later with me unaware of it having engine problems I was buying this car for my daughter to which after multiple complaints about it using oil and opening up claims it finally blew up.Now they say it is out of warranty. How does a car company get away with this?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527885June 20, 2023
ENGINE, POWER TRAIN
Bought 2016 Kia Soul one year ago (May 2022) with 79k miles. Feb 2023 engine light came on. Took it to Kia service center & they reset it and told us to come back if light came back on. It did along with oil change light (June 2023, 92k miles). We were told it had no oil, it was consuming oil, sludge in motor and there was nothing they could do. Service mgr told us to check oil level regularly, top it off as needed and get regular oil changes and if/when it failed, then they would replace engine under new lawsuit settlement (extended warranty to 15yr/150k). We consulted another mechanic and he said it is faulty piston rings that caused oil consumption, that caused low oil and that ultimately caused possible sludge. Why aren't they fixing the problem instead of waiting until the engine fails? Probably because they were waiting to see if your engine fails after 15yr/150k mile warranty expires. New lawsuit in the works regarding oil consumption because it's happening to a lot of KIAs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527910June 20, 2023
SERVICE BRAKES
Brake light not working. Everything is good to the relay switch in the dash. All turn signal and parking lights work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527942June 20, 2023
ENGINE
Catalytic converters needed to be replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527792June 19, 2023
STEERING
My 2012 Kia Soul has a problem with steering wheel make a clunking sound when move left to right and also when driving at speeds around 65mph steering wheel vibration we need a full recall on steering coupler.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527335June 16, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2013 Kia Soul. The contact stated while driving 65 MPH, the sunroof shattered without impact. The contact stated no warning light was illuminated. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 214,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527356June 16, 2023
ENGINE, ELECTRICAL SYSTEM
ON 8/18/22 I HAD 5 RECALLS DONE ONE BEING SC209 THE PISTIONOIL RING, THAT WAS CAUSING IT TO STALL OUT/DIE IN TRAFFIC AFTER THE RECALL IT WORKED FINE FOR A FEW DAYS THEN IT PROGRESSIVE GOTTEN WORSE AND STARTED USING OIL, AND THE OIL LIGHT NO LONGER WORKED . ALSO AFTER A OIL CHANGE THE "ALERT FOR DUE OIL CHANGE " DID NOT RESET I TOOK IT BACK TO KIA OF CHATTANOOGA,(2/22/23) AND THEY PROCEEDED TO TELL ME EVERY OTHER THING THAT WAS WRONG AND DID NOT ADDRESS THE OIL LEAK OR THE STALLING OUT. THEY WERE DISMISSIVE OF MY CONCERNS AND TOLD ME THE ENGINE WAS FULL OF GUNK AND IT WAS FROM IMPROPER UPKEEP WHICH IS UNTRUE I TRIED TO EXPLAIN THAT THE OIL CHANGE I HAD DONE WASNT REGISTERING, BUT I WAS IGNORED AND SO I TOOK MY KIA TO GOODYEAR(2/24/23) AND HAD THE $800+ IN REPAIRS DONE. WHICH STILL DID NOT REPAIR THE STALLING OUT. I TOOK IT BACK TO KIA ON 6/1/23 AND THEY REFUSED TO DO ANYTHING TO IT SAYING MY WARRANTY WAS VOID SO I TOOK IT BACK TO GOODYEAR ON 6/2/23 HAD $250+ OF MORE WORK DONE AND IT STILL DID NOT FIX MY CAR . IT IS NOW SITTING IN MY PARKING LOT UNDRIVABLE BECCAUSE IT WILL NOT STAY CRANKED AND THE ENGINE NO LONGER SHIFTS GEARS ON ITS ON . THIS IS A ENGINE ISSUES AND THEY WILL NOT ADDRESS IT BECAUSE THERE ARE NOT ANY RECALLS .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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