Kia Soul Complaints

5,626 consumer complaints on file.

#11531039July 8, 2023
ENGINE
I was driving and car started to lose power,the service engine light came on less than a minute before the boom.l tried to speed up and then there was a big boom and it was loud, so I went to the shoulder of the road and the car stalled ,I tried to restart the car and it just engulfed into flames. The car is a total loss. That's all that was left was a metal shell.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11530902July 7, 2023
STEERING
Steering feels unstable. Knocking noise near steering gear box when turning wheel and steering feels sloppy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530928July 7, 2023
SERVICE BRAKES
While driving the brake warning light came on and immediately lost all braking. My safety and the safety of other vehicles around me were put at risk. Vehicle was towed to a repair facility and upon inspection the brake master cylinder was leaking and had leaked into the brake booster. Brake master cylinder and brake booster had to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530966July 7, 2023
Tether, Lower Anchor (on car seat or vehicle)
The tether buckles appear to be too small to clip into the vehicle tether anchors. When clipped in and an audible click is heard, the tether buckles release with a very light tug. I have tried tethering only one buckle as deep as the buckle allows and until I hear the click, but it still pops loose with a gentle tug.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530601July 6, 2023
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
The first issue took place in September 2022 when someone tried to steal the catalytic converter off of my car, I took it in to be replaced. Shortly after I started having engine issues, the engine light start flashing numerous times over a few week span and I had taken it into the Waikem (now Diehl) dealership in Massillon, and first they thought it was the spark plugs and replaced those, then had the same issue less than a week later, and then said the engine seized up and needed replaced. I was without my car for a total of over two months altogether, because then after I had it replaced, I had the same issue again, a week later and it was the ignition coils that needed replaced. This was right before Christmas in December 2022. After about two months. I began having issues again. It was one EVAP issue after another with the check engine light on again many times. I took it in, had the purge valve replaced, then a month later, had another issue, and had the filters replaced, then a month later, another issue, this time the purge valve again. Then we thought we fixed it last week, but now same issue again. I have had NOTHING but issues with this vehicle since last year and I am very upset, because I have LOST all confidence in my vehicle. It is one issue after another. Now the fuel gauge is flashing that it is empty, even though I filled up my tank yesterday, this has been the same ongoing issue for three weeks now and no resolution, with the check engine light on. I just want a working vehicle. I have children. I NEED it to be safe and reliable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530666July 6, 2023
ENGINE
While driving my kia soul 2021 it had a complete engine failure. Completely shut down!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530379July 5, 2023
ENGINE
The contact owns a 2014 Kia Soul. The contact stated that on two occasions while driving approximately 60 MPH, the vehicle stalled. The oil level warning light was illuminated. There was also an unknown warning light illuminated. The vehicle was able to be restarted. The vehicle was towed to the dealer but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530484July 5, 2023
ENGINE
The contact owns a 2014 Kia Soul. The contact stated while driving 65 MPH uphill, the vehicle went into LIMP mode. The contact veered to the side of the road. There was no warning light illuminated. The contact was able to drive to the residence. Upon inspecting the vehicle, the contact noticed that there was oil leaking onto the camshaft and onto the manifold. The contact stated that she replaced the valve cover gasket, the spark plugs, and the engine valve stem oil seal sets; however, the failure persisted. The vehicle was towed to the dealer, where it was diagnosed that cylinder #2 and cylinder #4 were misfiring, and the engine needed to be replaced. The dealer informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 20V750000 (Engine) as the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 207,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530513July 5, 2023
FUEL/PROPULSION SYSTEM
6/26/23 found I had a fuel leak on top of gas tank. Didn't get fixed until the next day. Drove home just to discover a 2nd leak at the hose the following day the 29th. The dealership,that I actually work at, told me to drive it as is until the backorder part comes in approximately 3-5 days. It's now the 5th of July and it is not fixed. I'm asthmatic and have COPD and live in Florida.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530538July 5, 2023
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
NHTSA RECALL FOR REFERENCE NUMBER 19V120000. ENGINE AND ENGINE COOLING EXHAUST SYSTEM: EMISSION CONTROL: CATALYTIC CONVERTOR AND MY KIA SOUL 2015 DID NOT HAVE THIS CHANGED OUT. KIA IS SAYING THAT IS IS NOT A RECALL BUT THIS ISSUE IS A RECALL BECAUSE IF MY CAR BLOWS UP AND SOME ONE DIES I AM SUEING KIA FOR THIS ISSUE/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530222July 3, 2023
POWER TRAIN
Approximately 30 miles into a trip, with mostly highway driving, the transmission failed completely. Stepping on the gas pedal caused the engine to roar but did not move the car. Unfortunately, this happened while I was driving eastbound on the San Francisco Bay Bridge, causing a very dangerous situation. There was a slight downhill at that point, so I was able to coast, but eventually the car stopped. Once it stopped, I turned off the engine and restarted it and put the car in Drive, but this did not enable me to move the car. I tried this a few times. This put me in great danger of being hit by other cars. Fortunately, the passenger was able to call 911 and a CalTrans tow truck arrived soon and pushed my vehicle, first to the shoulder and then into a bridge parking facility between the eastbound and westbound lanes. Another fortunate thing was that the traffic was moving well below the speed limit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530232July 3, 2023
SEATS, SEAT BELTS
Faulty design of rear right hand passenger seatbelt buckle prevents use while the left side of the split seat is folded down for cargo.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529966July 2, 2023
ENGINE
Excessive oil consumption, oil turning dark and burned right after oil change, engine knocking, engine stalling, check engine light did not turned on, no alerts of engine failure. Car started to stall on the freeway hazard to me and other drivers if car shuts down. This car is at risk of engine to blow and might cause a fire. Car was taken to a mechanic and said engine should be replaced completely, car was serviced at dealership and no problems were reported before engine started to knock. Dealership or police haven’t checked the vehicle. No warning lamps appeared even after engine knocking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529875July 1, 2023
TIRES, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
P 195 / 65 R 15 There seems to be an issue with the tires (4) staying inflated My safety was put at risk because vehicle wobbles when I get to a certain speed and I have to constantly put air in the tire daily The problem has been reported to carmax in Stockbridge GA The mechanic has inspected the tires I did not get any warnings about the tire pressure until after I put the spare on the vehicle then the low tire pressure sensor came on the date is unknown
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11529832June 30, 2023
ENGINE
Yes before my car went to limp mode on the interstate it stalled several times and had a flashing gear wrench sign flash several times .I looked for recalls after telling the dealership what happened,and all the did we was update the flash on the ECU . I had a local manager from midas in Decatur tell me that this 2015 model 1.6 liter engine were catching fire from an intake manifold malfunction to the engine and out the exhaust system . I really feel like the dealership should of replaced all of this or gave a total new replacement vehicle and or replaced my engine. They fixed nothing but charged me over 2 thousand dollars to fix the check engine light repair that didn't come on until they flashed my ECU . My vehicle still stalls and makes a funny loud rattling noise every time it starts to ingage in driving or downshifting as I decrease my speed to come to a complete stop . It uses more oil and gets hotter than any other vehicle I've ever owned. I really need this investigated and would like to be reimbursed for the pain and agony of this whole vehicle buyimg.experience.the kia corporate office actually sent me am extended warranty for 150 thousand miles but to be honest I don't think this motor has that much life in it because of the prior damage done by the 3 recalls . Thanks sincerely please help .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529850June 30, 2023
ENGINE
The engine of my vehicle began to make a knocking sound while driving, without a warning. It was diagnosed to be due to a broken rod and excessive cylinder clearance, leading to faulty engine, that needs replacement. Yes, it is available for inspection. Due to being stranded off the freeway for over 4 hours, over 300 miles from home, myself and 1 other person were left stranded overnight without a vehicle. We had to pay for an unplanned hotel room for the night and U-Haul to tow the car back home. We did not drive the car further, because we were worried about the possibility of the car and engine overheating or getting worse. Yes, the issue has been diagnosed by a AAA mechanic and Kia service mechanic, who notified me that this issue is common among many other Kias. The Kia service department notified me that I need the engine to be replaced, and that they will not be covering the charges. Additionally, a new engine rod knock sensor has been made for Kias, and I was never notified to get the sensor installed. The engine failure did not lead to any warning lights and when the issue first occurred, I stopped driving the car immediately to not make matters worse. In addition, this vehicle has been maintained regularly (following Kia guidelines), and has only 59000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529333June 28, 2023
ENGINE
Engine is consuming large amounts of oil. One quart every 500 miles and getting worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529403June 28, 2023
ENGINE
While driving down the street the car turned completely off. Had aaa Try to jump it…aaa guy said it looks like there might be a problem with the engine…it has been sitting at the car dealership for the last 3 weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528891June 26, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
During normal driving operation, the car makes a loud bang and the drive system shuts down. The dash lights remain on indicating that the main drive battery needs to be checked. I've had to coast to the side of the road each time as there is no power at all. When I shut the car down and restart it, it drives normally. This happens at least once a week. I try to drive the car only in low traffic conditions. This has happened in places where I couldn't pull out of the traffic lanes and caused traffic to pile up behind me. I called the dealer the first time it happened and was told they didn't understand what it could be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528923June 26, 2023
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:HYDRAULIC:HOSES, LINES/PIPING, AND FITTINGS, SERVICE BRAKES
2015 KIA SOUL- Email and complaint forwarded from the division of consumer protection of the state of New York on behalf of consumer. Consumer states: "The brake lines rotted away and failed . Kia has already recalled a different model vehicle for the same problem. Dealer had another Kia Soul in the shop for the same problem. KIA SOUL has a severe brake line rot problem in upstate New York. We could have been killed because of this catastrophic brake failure. I asked KIA if they were going to recall this model for this problem and they failed to answer." Consumer is requesting recall on this model vehicle for defective brake lines and reimbursed for the repair expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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