Kia Soul Complaints

5,626 consumer complaints on file.

#10563423February 7, 2014
LATCHES/LOCKS/LINKAGES
OUR 2013 KIA SOUL ONLY HAS ONE MANUAL DOOR LOCK WHICH IS LOCATED ON THE DRIVER DOOR. WHEN THE TEMPERATURE IS BELOW FREEZING, THE KEY BECOMES EXTREMELY HARD TO TURN OR WON'T TURN AT ALL. IF THE KEY BREAKS WHILE SOMEONE IS ATTEMPTING TO OPEN THE DOOR, THERE IS NO OTHER LOCK TO ALLOW THE PERSON TO ENTER THE VEHICLE WITH A SECOND KEY. THIS IS THE ONLY CAR WHICH I HAVE KNOWN TO ONLY HAVE ONE MEANS OF UNLOCKING THE DOORS TO THE VEHICLE, THAT IS, THE DRIVER SIDE DOOR LOCK. THE CAR SHOULD BE REQUIRED TO HAVE AT LEAST TWO LOCKS SO THAT IF ONE PERSON BREAKS THE KEY WHILE TRYING TO OPEN THE LOCK IN FREEZING CONDITIONS A RELATIVE CAN USE A SECOND LOCK AND SPARE KEY TO OPEN THE OTHER LOCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561634January 27, 2014
ELECTRICAL SYSTEM
NOV. 2013 I WAS DRIVING THE CAR AND THE ODOMETER STOPPED WORKING, I WENT TO KIA AND THEY SAID THEY HAD TO ORDER A PART FOR IT BUT IT WAS OKAY TO DRIVE. I CONTINUED TO DRIVE IT FROM KY TO INDIANAPOLIS IN WHEN THE SPEEDOMETER STOPPED WORKING THEN THE ENTIRE INSTRUMENT PANEL STOPPED WORKING, I CALLED KIA DEALERSHIP IN ELIZABETHTOWN KY AND THEY SAID THEY HAD ORDERED THE ENTIRE CLUSTER BUT CAR WAS OKAY TO DRIVE, I WENT OUT THE NEXT DAY AND THE CAR STARTED BUT YOU COULD NOT ENGAGE THE GEAR SHIFT. HAD TO HAVE THE CAR TOWED TO DEALERSHIP. THEY HAD CAR 3 WEEKS AND SAID IT IS FIXED. JANUARY 13TH 2014 STARTED ALL OVER WITH ODOMETER GOING OUT, TOOK IT BACK TO KIA AND THEY HAD TO ORDER YET ANOTHER CLUSTER (2ND IN 2 MONTHS) OKAY TO DRIVE CAR, I REFUSED AND REQUIRED THEM TO PROVIDE LOANER (WHICH IS NOT ALLOWED TO BE TAKEN OUT OF STATE). THIS IS NOT A SAFETY ISSUE BUT GOES TO ELECTRICAL, THEY HAD TO REPLACE THE ENTIRE GLOVE COMPARTMENT BECAUSE THE LIGHT KEPT GOING ON AND OFF WHEN THE DOOR WAS CLOSED. THEY SAID A SENSOR HAD GONE OUT AND THEY HAD TO REPLACE THE ENTIRE THING NOT JUST A BULB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561029January 22, 2014
ELECTRICAL SYSTEM
CAR HAS PROBLEMS PLAYING MP3S IN WHICH I HAVE USED AUDACITY TO SPLIT UP INTO MULTIPLE TRACKS. THERE IS FREQUENTLY CRACKING/POPPING SOUNDS FROM THE AUDIO, AND WHEN TURNING ON THE CAR (AFTER HAVING LISTENED TO SAID MP3S ON THE PREVIOUS TRIP), SOMETIMES THE RADIO DISPLAY SCREEN IS BLACK. NO BUTTONS WILL TURN IT ON. IT'S COMPLETELY DEAD. I HAVE DISCOVERED THIS ONLY HAPPENS WITH FILES THAT I'VE HAD RUN THROUGH AUDACITY AND SPLIT UP INTO SEPARATE TRACKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561041January 22, 2014
TIRES
I PURCHASED A NEW SET OF 4 KUMHO TIRES P205/55R16 89H BSW SOLUS XPERT KH20 AT 22096 MILES ON 10/17/2013. WITHIN THE 1ST 45 DAYS MY WIFE WAS DRIVING ON A RURAL 4 LANE HWY AND THE TIRE WENT DOWN IN SECONDS. DISCOUNT TIRE REPLACED THE TIRE UNDER THE ROAD HAZARD WARRANTY I PURCHASED. SHE DID NOT NOTICE HITTING ANYTHING IN THE ROADWAY AND IT WAS NOT A BLOW-OUT. THE TIRE JUST QUICKLY DEFLATED OVER A HUNDRED YARDS OR SO. NOW WITHIN ANOTHER 45 DAYS I HAVE A BULGE IN THE OTHER FRONT TIRE. ALTHOUGH DISCOUNT TIRE IS OFFERING TO REPLACE THE NEXT ONE UNDER THE ROAD HAZARD THINGS ARE NOT ADDING UP. [XXX] FROM DISCOUNT TIRE STATED IT'S BECAUSE OF POT HOLES. I CAN'T JUST OPENLY ACCEPT THAT WE ARE CONTINUALLY HITTING POT HOLES DAMAGING TIRES WITHOUT NOTICE. ALSO, DIAGNOSING POTENTIAL TIRE PROBLEMS OF THE FACT MAY NOT BE THE MOST ACCURATE. FOR THIS REASON I AM NOTIFYING THE DOT FOR REVIEW IN CASE THIS IS A WIDER ISSUE. THANKS FOR YOUR TIME. DISCOUNT TIRE INVOICE [XXX] STORE LOCATION LAFAYETTE, IN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560567January 19, 2014
POWER TRAIN, SUSPENSION
I RECENTLY CAME OUT TO GET INTO MY HUSBANDS KIA TO FIND A FLAT TIRE. WHILE THIS IS NOT AN UNUSUAL EVENT IT WAS EXPENSIVE. I PURCHASED FOUR NEW TIRES, AND HAD THEM MOUNTED. THE MECHANIC MENTIONED THE UNUSUAL WEAR PATTERN ON THE BACK TIRES WHICH I HAD NOTICED AS WELL. THE TIRES WERE WEARING IN THE CENTER AND TO THE INSIDE EDGE OF THE TIRES. HE SUGGESTED THAT I TAKE THE SOUL TO THE DEALERSHIP SINCE THEY WOULD BE ABLE TO ALIGN THE VEHICLE ACCORDING TO THE MANUFACTURERS SPECS. I MADE AN APPOINTMENT FOR THE FOLLOWING MORNING AT THE KIA DEALERSHIP TO DO SO. I HEARD THE MECHANIC SAY TO THE DEPT. MANAGER THAT THE CAR HAD ALREADY BEEN ALIGNED. AFTER A SHORT WAIT PERIOD THE SERVICE DEPARTMENT REPRESENTATIVE CAME BACK TO ME AND SAID THAT THE REAR AXLE HAD SHIFTED TO THE SIDE BY APPROX. 1/2". I ASKED WHEN HE HAD SEEN THIS ON A VEHICLE, AND HE SAID AFTER AN ACCIDENT. I STATED THAT IT HAD NEVER BEEN IN AN ACCIDENT, AND MY HUSBAND PURCHASED IT NEW. THE ESTIMATE FOR THE REPAIR FOR PARTS, LABOR, AND A NEW ALIGNMENT WAS $1090.00. I AM CURRENTLY WAITING FOR KIA CONSUMER AFFAIRS TO RETURN A CALL TO ME ABOUT THE ISSUE. I BELIEVE THIS TO BE A SIGNIFICANT DESIGN FLAW SINCE THE SLIGHTEST AMOUNT OF RAIN/MOISTURE ON THE ROAD CAUSES THE VEHICLE TO HANDLE VERY POORLY AT REDUCED SPEEDS OF 45 MPH. THIS DEFECT HAS NOW COST 852.00 FOR NEW TIRES, AND THEY WILL WEAR OUT IN THE SAME ODD WEAR PATTERN IF I DON'T REPLACE THE REAR AXLE, AND RE-ALIGN THE TIRES THAT I JUST PURCHASED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560216January 16, 2014
AIR BAGS, STRUCTURE:BODY
WAS MAKING A LEFT HAND TURN INTO A PARKING SPOT NEXT TO CAR THAT WAS ALREADY PARKED, WAS BARELY MOVING WHEN ALL OF A SUDDEN THE CAR TAKES OFF HITS THE CURB AND HITS THE WALL OF A BUILDING, AIR BAGS DEPLOYED. WE HAD BEEN DRIVING THAT MORNING WITH NO PROBLEM UNTIL THAT TIME. FRONT END WAS TOTALED WITH POSSIBLE DAMAGE TO THE WHEELS/AXLES DUE TO THE IMPACT WITH THE CURB. COUPLE OF DAYS LATER NECK PAIN PROBABLY DUE TO WHIPLASH, GLASSES WERE KNOCKED INTO THE BACK SEAT - WIFE JUST JAMMED HER PINKY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10560123January 15, 2014
VISIBILITY/WIPER
I WENT TO MY CAR ON A COLD MORNING IN JANUARY AND FOUND A CRACK ACROSS THE WINDSHIELD AT THE LEVEL OF THE REARVIEW MIRROR. I DO NOT RECALL HEARING A ROCK CHIP PRIOR THE CRACK FORMING. I CONSIDER THIS CRACK A SAFETY ISSUE WITH THE WINDSHIELD CRACKING POSSIBLY BECAUSE OF REARVIEW MIRROR LOADING OR UNUSUALLY CRACK PRONE WINDSHIELD GLASS. NOTE: THE AFFECTED PARTS PULL-DOWN IN THIS FORM IS NOT WORKING. I WOULD HAVE SELECTED THE WINDSHIELD AND THE REARVIEW MIRROR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559687January 13, 2014
AIR BAGS, SERVICE BRAKES, STRUCTURE:BODY
WE WERE TRAVELING DOWN A RURAL ROAD IN KENTUCKY. A DEER RAN OUT IN FRONT OF US. WE STRUCK THE DEER AT APPROXIMATELY 57 MPH. THERE WAS CONSIDERABLE DAMAGE TO THE FRONT END OF THE VEHICLE AND IT WAS NOT DRIVABLE. OUR AIRBAGS DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10558634January 6, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT AN ABNORMAL NOISE WAS HEARD FROM THE VEHICLE WHEN THE BRAKES WERE APPLIED. ADDITIONALLY, THE BRAKE PEDAL SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 35.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558106January 1, 2014
CHILD SEAT:LATCH STRAP, CHILD SEAT
HI MY NAME IS [XXX], I HAVE A REGISTERED EVENFLO DISCOVERY/ NURTURE INFANT CAR SEAT. THIS CAR SEAT HAS THE SAFETY LATCH THAT LATCHES TO THE NEWER MODEL VEHICLES AND THEN THE BASE. THEN THE CARSEAT LATCHES TO THE BASE. THE CARSEAT BASE AND ALL THEN MOVES FROM SIDE TO SIDE A GREAT AMOUNT OF DISTANCE AND I ALSO HAD AN OFFICER CHECK IT OUT AND HE SAID IT IS A DEFAULT FROM THE MANUFACTURE AND I COULD BE FINED. I WOULD LIKE A REFUND PLEASE OR AT THE LEAST A NEW WORKABLE SAFE NONE MOVING CARSEAT. I APPRECIATE EVENFLO MOST EVERYTHING WITH MY BABIES BUT THIS CARSEAT IS A FLUKE AND THANK YOU. (RELATED VEHICLE INFORMATION: MODEL YEAR=2013, MAKE=KIA, MODEL=SOUL) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557847December 30, 2013
VEHICLE SPEED CONTROL, ENGINE
I OWN A PRE-OWNED 2010 KIA SOUL! WITH APPROXIMATELY 47K MILES, CLEAR TITLE AND NO ACCIDENTS. ON SUNDAY 12/29/13 MY CAR EXPERIENCED SUA (SUDDEN UNINTENDED ACCELERATION). I WAS DRIVING APPROXIMATELY 35 MPH, APPROACHING A ROTARY, WHEN MY CAR SUDDENLY ACCELERATED ON ITS OWN. THE RPMS SPIKED UP TO 4000-5000 AND MY CAR LUNGED FORWARD AND THE ENGINE WAS RACING VERY LOUDLY. I HAD TO PUMP THE BRAKES MULTIPLE TIMES TO DECELERATE AND BRING THE CAR TO A COMPLETE STOP. THIS INCIDENT IS NOW THE 4-5TH TIME I HAVE EXPERIENCED SUDDEN ACCELERATION (WITHIN 1 YEAR), USUALLY HAPPENING BETWEEN THE 35-45MPH RANGE. THE CAR WILL ACCELERATE ON ITS OWN (EVEN IF I'VE BEEN AT A COMPLETE STOP, IT WILL JUMP FORWARD WITH RPMS RUNNING ABNORMALLY HIGH) AND I'LL HAVE TO PRESS ON THE BRAKES SIGNIFICANTLY. I BROUGHT THE CAR TO LEV KIA IN FRAMINGHAM MA WHERE THEY RAN A DIAGNOSTIC TEST (12/30/13) AND APPARENTLY FOUND NO RECORDED "TROUBLE CODES" AND SAID THEY HAD NEVER HEARD OF THIS PROBLEM BEFORE AND THERE IS NOTHING THEY CAN DO ABOUT IT IF THEY CANNOT RECREATE THE INCIDENT. WITH SOME MINIMAL RESEARCH ONLINE, I WAS ABLE TO FIND OTHER KIA OWNERS REPORTING THE SAME ISSUE, INCLUDING ANOTHER 2010 KIA SOUL THAT RESULTED IN A SEVERE ACCIDENT DUE TO THE SPEED CONTROL. THIS IS OBVIOUSLY NOT A SECLUDED INCIDENT AND FURTHER RESEARCH MUST BE DONE. I FEEL UNSAFE DRIVING MY KIA SOUL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555294December 9, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, ANOTHER VEHICLE CRASHED HEAD-ON INTO HER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE POLICE AND AMBULANCE REPORTED TO THE SCENE AND A REPORT WAS FILED. THE CONTACT HAD TO BE REMOVED FROM THE VEHICLE AND TRANSPORTED TO THE HOSPITAL BY AMBULANCE. THE CONTACT SUSTAINED A BROKEN HIP, HAND, FOREARM, ANKLE, LEG, ELBOW AND SEVERAL FRACTURED RIBS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10555115December 6, 2013
AIR BAGS, STRUCTURE:BODY, ELECTRICAL SYSTEM
AIRBAG EXPLODED ON IMPACT WITH GAPING HOLES WITH HEAVY SMOKE COMING OUT WITH HOT HEAT CAUSING REDNESS TO MY CHEST AND REDNESS TO MY HANDS AND A BLOW TO MY WRIST THAT CAUSED FRACTURE TO MY LEFT WRIST. *TR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10554753December 4, 2013
VISIBILITY/WIPER
DRIVING DOWN LOCAL STREET WHEN A STONE HIT THE WINDSHIELD CRACKING IT. KIA HAS A BUMPER TO BUMPER WARRANTY I CALLED THEM TO FIX THE WINDSHIELD AND WAS TOLD THAT IT WAS NOT COVERED. I THEN TOOK THE CAR AND HAD IT REPAIRED BY A GLASS COMPANY. THE REPAIR COST ME ONLY 37.50 BUT I HAVE NEVER HAD THIS HAPPEN BEFORE IN ANY CAR OR TRUCK I OWNED. THIS IS ALSO THE FIRST NEW CAR AND FOREIGN CAR THAT I BOUGHT. I KNOW THIS HAPPENS BUT! IF KIA IS OFFERING BUMPER TO BUMPER WARRANTIES THE WINDSHIELD SHOULD BE COVERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554720December 3, 2013
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, ELECTRICAL SYSTEM
TL* THE CONTACT RENTED A 2014 KIA SOUL. THE CONTACT STATED THAT THE PASSENGER'S SIDE HEATED SEAT CAUGHT ON FIRE AND BURNED TWO HOLES THROUGH THE SEAT. THE CONTACT INFORMED THE RENTAL AGENCY OF THE FIRE. THE CONTACT DID NOT CALL THE VEHICLE MANUFACTURER. THE VEHICLE WAS REMOVED FROM THE FLEET. THE FAILURE MILEAGE WAS 18. UPDATED 1/29/14*CN..UPDATED 02-04-14 *BF
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10554345December 2, 2013
UNKNOWN OR OTHER
AUDIO & BLUETOOTH SYSTEM HAVE FAILED. AUDIO SYSTEM PREVIOUSLY FAILED IN DECEMBER 2011. AUDIO SYSTEM JUST BLACKED OUT . DEALERSHIP REPLACED AUDIO SYSTEM AT THAT TIME UNDER WARRANTY. AT THIS TIME THERE IS A LOUD SCRAMBLED SOUND WHEN RADIO IS TURNED ON AND BLUETOOTH DOES NOT WORK EITHER. GOOGLED AUDIO PROBLEMS REGARDING THIS MODEL OF AUTO WAS FOUND ON A YOU TUBE DEMO OF EXACTLY THE SAME TYPE OF PROBLEM EXPERIENCED BY ANOTHER PERSON IN JULY OF THIS YEAR. THE PROBLEM TURNED OUT TO BE A FAILED EXTERNAL AMPLIFIER. IN DOING SOME FURTHER CHECKING ON THE WEB FOUND THAT ANOTHER PERSON ALSO HAD THEIR AUDIO SYSTEM FAIL AT 39,000 MILES IN 2011. AS AMPLIFIER WAS NOT COVERED AFTER 36,000 MILES HE WAS QUOTED CHARGES OF $114.00 FOR A DIAGNOSTIC EVAL, $640.00 LABOR FOR PUTTING IN A NEW AMP AND $825.00 FOR NEW AMP ITSELF. IN THE 2013 CONSUMER REPORTS BUYING GUIDE THE 2010 KIA SOUL HAS A MUCH WORSE THAN AVERAGE RATING FOR THE AUDIO SYSTEM. MAYBE THERE SHOULD BE SOME INVESTIGATION DONE ON THIS AUDIO ISSUE AND POSSIBLY A RECALL ISSUED. I COULD CERTAINLY LIVE WITHOUT A RADIO BUT HAVE AN ISSUE USING MY PHONE WITHOUT THE BLUETOOTH WHILE DRIVING. THERE SEEMS TO BE QUITE A FEW COMPLAINTS WHEN LOOKING ON THE WEB REGARDING AUDIO PROBLEMS ON THIS YEAR AND MODEL OF VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554346December 2, 2013
AIR BAGS
MY WIFE WAS IN AN ACCIDENT AND FLIPPED HER KIA SOUL SEVERAL TIMES AND THE AIR BAGS DID NOT DEPLOY, I HAVE DONE SOME RESEARCH AND FOUND THAT KIA'S ARE KNOWN FOR THIS PROBLEM. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10554134November 29, 2013
VISIBILITY/WIPER
THE INSIDE OF MY FRONT WINDSHIELD WAS FULL OF WATER. I ONLY HAD THE CAR SINCE AUGUST OF THIS YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553186November 21, 2013
WHEELS
PRIOR TO PREVIOUS SERVICE, I NOTICED LUG NUTS WERE BEGINNING TO RUST. SUMMIT PLACE KIA HAD ONE FOR THIS MODEL AND REPLACED THE WORST ONE AND WAS TO ORDER A NEW SET FOR ALL WHEELS AS A WARRANTY ITEM. THEY WERE SUPPOSED TO CALL ME WHEN THESE CAME IN. NEVER RECEIVED A PHONE CALL. I ASKED ABOUT THIS UPON NEXT SERVICING AND THEY FOUND THAT NOBODY HAD EVER ORDERED THE REMAINING LUG NUTS. I DIDN'T WORRY ABOUT THIS BETWEEN SERVICE APPTS. SINCE IT APPEARED TO ONLY BE SURFACE RUST AT THIS POINT...NO THREAT OF DANGER, YET. THE GOOD PEOPLE OF THE SERVICE DEPARTMENT ORDERED THE PARTS WHILE I WAS STANDING THERE SO WE KNEW THEY'D GOTTEN ORDERED AND ARE TO BE REPLACED WITHIN THE WEEK. I'VE HAD 10-12 CARS IN MY LIFE AND HAVE NEVER HAD A LUG NUT RUST ON A VEHICLE WHICH IS 2 MODEL YEARS OLD...ESPECIALLY ON A GARAGE-KEPT VEHICLE. HOPEFULLY THIS NEXT SET DOES NOT FOLLOW SUIT OR I'LL BE HEADED OVER TO THE PARTS STORE AND WILL REPLACE THEM MYSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553062November 20, 2013
ELECTRICAL SYSTEM
AFTER OWNING THIS VEHICLE FOR A MONTH OR SO, I NOTICED THAT WHEN I TURN ON THE VEHICLE THE RADIO SCREEN WAS HALF FADED OR GONE. THIS IS THE SCREEN THAT ALLOWS YOU TO USE THE HANDS FREE DEVICE ALSO. I TOOK VEHICLE TO DEALERS AND THEY STATED THAT THE RADIO WOULD HAVE TO BE REPLACED. I WAS A BIT CONFUSED AS TO HOW THIS COULD HAPPEN TO A NEW CAR BUT... STUFF HAPPENS. I REALLY ENJOY THIS CAR AND HAVE HAD NO OTHER ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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