Kia Soul Complaints

5,626 consumer complaints on file.

#10622514August 15, 2014
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT THE HORN BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618954August 5, 2014
STEERING
TL* THE CONTACT OWNED A 2014 KIA SOUL. WHILE DRIVING 40 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND RESULTED IN A CRASH. THE VEHICLE WAS DESTROYED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. FIVE MONTHS LATER, THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V332000 (STEERING). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 3,874. MAILED OUT 11/12/14 CONSUMER REQUEST*LJ UPDATED 12/2/14*CN THE CONSUMER STATED HE WAS DRIVING ON A SNOW COVERED ROAD. HE CAME UPON A CURVE AND TOOK HIS FOOT OFF THE ACCELERATOR, BUT HE BEGAN TO SKID SIDEWAYS AND COULDN'T CONTROL THE STEERING TO GET OUT OF THE SKID. THE VEHICLE FLIPPED AND ROLLED OVER A COUPLE OF TIME. THE CONSUMER WAS INJURED. UPDATED 01/08/15
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10617826July 31, 2014
STEERING
ON 6-29-2014, I WAS ON MY WAY TO CHURCH. THE WEATHER WAS GOOD. IM DRIVING AND ALL OF A SUDDEN MY CAR HITS A GUARDRAIL AND SPUN ACROSS THE STREET AND HIT A UTILITY POLE. NOW I'VE BEEN DRIVING FOR AT LEAST 30 YEARS AND I HAVE NEVER HAD A ACCIDENT ANYTHING. I WAS TAKEN TO THE HOSPITAL BY RESCUE SQUAD, WHERE I SUSTAIN SOME SERIOUS INJURIES, HEAD INJURY, RIGHT EYE WAS CUT BADLY, AND I WAS IN A COMA FOR A WEEK. DURING THIS INCIDENT I HAVE A POLICE REPORT STATING THERE WAS ZERO DRUGS OR ALCOHOL IN MY SYSTEM. I WAS DISCHARGED FROM THE HOSPITAL ON 7-15-2014, WHERE I STILL CAN'T WALK WITHOUT A WALKER OR CANE. I WOULD LIKE FOR THIS CASE TO BE INVESTIGATED TO ITS FULLY CONTENT BECAUSE THERE WAS A RECALL ON 2014 KIA SOUL 7-21-13 TO 1-17-2014 KIA # SC108 STEERING GEAR ASSEMBLY MAY SEPARATE CAUSE A CRASH NHTSA CAMPAIGN # 14332000. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10617863July 31, 2014
SERVICE BRAKES, AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACTED STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH AND GOING OVER A POT HOLE, THE BRAKES FAILED TO RESPOND AND THERE WAS AN ABNORMAL NOISE COMING FROM THE BRAKES. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10617494July 30, 2014
STEERING
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V332000 (STEERING); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE DEALER STATED THAT THE PART WOULD BE AVAILABLE IN THREE WEEKS. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617083July 29, 2014
ENGINE
UNDER NORMAL AND MILD ACCELERATION, THERE IS NOTICEABLE HESITATION AND POWER LOSS WHEN THE AUTOMATIC TRANSMISSION SHIFTS UP; MOST NOTICEABLE WHEN SHIFTING OCCURS FROM 2ND TO 3RD AND 3RD TO 4TH GEARS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615498July 22, 2014
STEERING
I NOTICED A POP AS I WAS MAKING A LEFT HAND TURN AND THE STEERING WHEEL BECAME REALLY LOOSE. I BEGAN TO MAKE A U TURN A FEW MINUTES LATER AND THE STEERING WHEEL TURNED 360 DEGREES, BUT THE ACTUAL WHEELS DID NOT TURN WITH IT. I WAS STUCK IN THE MIDDLE OF THE STREET BECAUSE I COULD NOT TURN LEFT AND HAD TO REVERSE TO GET THE CAR STRAIGHT AGAIN. .... UPDATED 08/05/14 *BF UPDATED 08/19/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610872July 16, 2014
ENGINE AND ENGINE COOLING
I BOUGHT MY CAR FROM MAZDA IN HILO, HAWAII. AFTER THREE MONTHS THE A/C WHEN IT IS TURNED ON, WOULD WORK FOR 5 MINUTES OR SO, THEN IT WILL BLOW WARM AIR. THE MAZDA DEALERSHIP IN HILO, HAWAII TRIED TO REPAIR THE A/C PROBLEM ONCE, THE PROBLEM PERSISTED, THEN MAZDA SENT ME TO THE KIA DEALERSHIP WHICH TRIED TO FIX THE A/C PROBLEM TWICE, WITH NO SUCCESS. I SINCE MOVED TO OAHU IN APRIL 9TH, 2014. THE A/C PROBLEM IS STILL ON GOING. MY NIECE BOUGHT KIA SOUL 2011 HERE ON OAHU AND HER CAR HAS THE SAME A/C PROBLEM, I HAVE. IS THERE OTHER KIA SOUL 2011 OWNERS WITH THE SAME A/C PROBLEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609442July 9, 2014
ELECTRONIC STABILITY CONTROL (ESC)
THE ESC ON TWO SEPARATE OCCASIONS CAME ON WHILE DRIVING ON DRY ROAD BETWEEN 30 AND 55 MPH. TRIED TURNING PUSHING THE ON/OFF ECS SWITCH, BUT LIGHT WOULD NOT GO OFF. WITH VEHICLE STOPPED, SHIFTING TRANSMISSION WHILE PUSHING ON BRAKE PEDAL, ESC LIGHT WOULD NOT GO OFF. TURNED OFF ENGINE, WAITED A FEW MINUTES THEN RESTARTED, LIGHT CAME BACK ON. LIGHT WENT OFF AFTER DRIVING A FEW FEET AND STOPPING AT TRAFFIC LIGHT. I DO NOT KNOW WHAT DAMAGE OR PROBLEMS THIS MAY CAUSE TO THE OPERATIONAL CAPABILITIES OF THE VEHICLE. IF IT HAPPENS ONE MORE TIME, AS I SUSPECT IT WILL, I WILL CONTACT THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608591July 7, 2014
ENGINE
MY 2012 KIA SOUL CAUGHT FIRE AFTER DRIVING IT FOR APPROXIMATELY 25 MINUTES. THE FIRE STARTED AT THE ENGINE COMPARTMENT AND WAS CONSISTENT WITH A PROBLEM WITH FUEL INJECTION. THE WHOLE CAR BURNED DOWN WITHIN ABOUT 5 MINUTES. *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10608256July 4, 2014
STEERING
WHILE DRIVING ON THE HIGHWAY AS I WENT INTO MY TURN I NOTICED THAT THE STEERING FUNCTION WAS HARD. THE STEERING WHEEL AND STABILITY/ TRACTION CONTROL LIGHTS CAME ON. IT WAS VERY DIFFICULT FOR ME TO DRIVE THE VEHICLE ON MY PLANNED ROUTE TO WORK. DUE TO THE HOLIDAY THE DEALERSHIP IS NOT OPEN TODAY AND THE VEHICLE THAT I PURCHASED TO BE DEPENDABLE IS PROVING TO BE NO LONGER THAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607818July 2, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SOUL. WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10605256June 25, 2014
EXTERIOR LIGHTING, INTERIOR LIGHTING, STRUCTURE
2013 KIA SOUL. CONSUMER WRITES IN REGARDS TO PROBLEMS ON THE DASH BOARD INVOLVING THE LIGHT INDICATOR FOR THE HEAD LIGHTS AND PARKING LIGHTS. *SMD THE CONSUMER DID NOT KNOW, HIS HEADLIGHTS WERE NOT ON. HE DISCOVERED THE INDICATOR DISPLAYED THE SAME PICTURE FOR THE PARKING LIGHTS AND THE HEADLIGHTS. THE CONSUMER STATED THE SECOND TIME, AS HE ENTERED HIS PARKING SPOT, IT BECAME OBVIOUS THE HEADLIGHTS WERE NOT ON, YET THE DASH BOARD INDICATED THERE WERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605698June 24, 2014
SERVICE BRAKES
THE VEHICLE HAS BEEN MAKING SCRAPING NOISES WHEN THE BRAKE IS APPLIED. MY MECHANIC ASSUMED IT WAS THE FRONT BRAKES ALTHOUGH IT ONLY HAS 14K MILES ON IT. THE FRONT BRAKES AND ROTORS ARE FINE BUT THE BACK ROTORS HAVE GROOVES THROUGH THEM AND THE BRAKES THEMSELVES ARE MOTTLED LOOKING. CONCERNED THAT THIS IS A MECHANICAL PROBLEM AND THE CAR IS STILL UNDER WARRANTY, THE MECHANIC TOLD ME TO CONTACT THE DEALER. I TOOK IT TO THE DEALER WHO SAID #1-HE COULD NOT HEAR THE SCRAPING AND #2-THE BRAKES ARE FINE WITH PLENTY OF WEAR LEFT ON THEM. WHEN I QUESTIONED WHY THE BACK ROTORS WOULD WEAR BEFORE THE FRONT AND WHY THEY WOULD BE WORN AT ALL WITH ONLY 14K HE HAD NO ANSWER. SINCE THERE WAS ENOUGH WEAR REMAINING ON THE REAR ROTORS THERE WAS NO ACTION REQUIRED BY THEM. MASTER CYLINDER? E-BRAKE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604855June 20, 2014
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
CRUISE CONTROL RANDOMLY CUT OFF. THEN ESC AND ABS LIGHTS COME ON AND DISABLES ANTI-LOCK BRAKES SYSTEM AND STABILITY CONTROL. BEST GUESS FAULTY BRAKE SWITCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604464June 19, 2014
AIR BAGS, SERVICE BRAKES
ANIMAL RAN IN FRONT OF VEHICLE, WE WERE FORCED TO SLAM ON THE BRAKES, CAR DID NOT STOP. HEAD ON COLLISION INTO THE TREE(S). THE CAR STOPPED DEAD CENTER IN THE LARGE TREE I HIT, CAUSING MY BODY (PASSENGER) TO GO BETWEEN THE LAP BELT AND SHOULDER BELT. MY BODY SMACKED THE DASH AND HEAD SLAMMED INTO THE WINDSHIELD. AIRBAGS DID NOT DEPLOY. VEHICLE IS A TOTAL LOSS. UPDATED 07/01/14 *BF..UPDATED 08/12/14 *BF
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10596227June 4, 2014
SERVICE BRAKES
I BOUGHT A KIA SOUL 2013 USED WITH 12,400 MILES ON IT SATURDAY MAY 31, 2014. WEDNESDAY JUNE 4, 2014 I WAS TAPPING ON MY BRAKES TO STOP FOR A LIGHT WHEN I HEARD A CLICKING SOUND NOT VERY LOUD BUT A CLICK. THE KIA SOUL DID NOT STOP. I PRESSED ON THE BRAKES A LITTLE HARDER MY CAR DID NOT STOP FOR ANOTHER FOOT OR TWO. THANK GOD THERE WAS NOT ANOTHER CAR IN FRONT OF ME OR I WOULD HAVE HIT THE OTHER CAR FOR CERTAIN. I AM SCARED TO DRIVE MY CAR. THE KIA SOUL IS ALSO PULLING TO THE RIGHT I TOOK THE CAR IN TUESDAY JUNE 3, 2014 HAD THE CHECK OUT WAS TOLD THE ALIGNMENT WAS GOOD THE REASON FOR PULLING WAS BECAUSE EACH TIRE HAD DIFFERENT PRESSURE, WAS TOLD THAT ALL TIRES WERE THE NOW THE SAME PRESSURE. DRIVING THE CAR TO WORK TODAY THE KIA SOUL AGAIN STARTED PULLING TO THE RIGHT. I AM ALSO HAVING A PROBLEM FINDING OUT TO REGISTER THAT I BOUGHT A USED KIA SOUL 2013 THAT STILL IS UNDER MANUFACTURE WARRANTY. I DID NOT BUT THE KIA SOUL FROM A KIA DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595148May 30, 2014
ENGINE, POWER TRAIN
THE FIRST TIME THAT THIS HAPPENED I WAS DRIVING AND WAS ATTEMPTING TO CHANGE LANES AND I STEPPED ON THE GAS PEDAL TO SPEED UP AND THE CAR HESITATED AFTER A FEW SECONDS I HAD POWER AGAIN. WHEN THE CAR DID ENGAGE A BIG THICK CLOUD OF WHITE SMOKE CAME OUT OF THE TAILPIPE.THE SECOND TIME THIS HAPPEN WAS ON 5/25/2014 MY WIFE WAS ON A RAMP TRYING TO GET ON THE INTERSTATE GOING ABOUT 30-40MPH, THERE WAS A VEHICLE COMING SO SHE LET OFF THE GAS PEDAL THAN WHEN THERE WAS AN OPENING SHE STEPPED ON THE GAS PEDAL AGAIN AND THERE WAS NO POWER. AFTER SEVERAL SECONDS THE CAR FINALLY ENGAGED AND ACCELERATED CAUSING A BIG THICK CLOUD OF WHITE SMOKE COME OUT OF THE TAIL PIPE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594247May 27, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP, THE BRAKES MALFUNCTIONED CREATING AN EXTENDED STOPPING DISTANCE. THE CONTACT INDICATED THAT DURING THE INCIDENT THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS AND THE BRAKES APPEARED TO BE SKIPPING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592633May 20, 2014
ELECTRICAL SYSTEM
WE RECENTLY PURCHASED A NEW 2014 KIA SOUL. I NOTICED THAT THE IGNITION SWITCH LOCK CYLINDER IN THE STEERING COLUMN SEEMS VERY LOOSE. WITH THE KEY IN THE CYLINDER IT HAS TOO MUCH PLAY. THE KEY WIGGLES AROUND VERY LOOSELY. BEING CONCERNED THAT IT MAY CAUSE THE IGNITION SWITCH TO TURN OFF WHILE DRIVING, I TOOK IT TO TWO DIFFERENT KIA DEALERS' SERVICE DEPARTMENTS. BOTH TOLD ME IT'S NORMAL;. I'VE BEEN DRIVING SINCE 1969 AND HAVE NEVER SEEN AN IGNITION SWITCH HAVE THAT MUCH PLAY IN IT. I AM CONCERNED THAT THIS CONDITION MAY CAUSE THE CAR TO TURN ITSELF OFF WHILE DRIVING AND CAUSE AN ACCIDENT. PLEASE INVESTIGATE THIS. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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