Kia Soul Complaints

5,626 consumer complaints on file.

#10693084March 9, 2015
ELECTRICAL SYSTEM
WHILE DRIVING HOME AT APPROXIMATELY 30 MPH IN MY 7 MONTH OLD KIA SOUL, I STARTED TO SMELL SMOKE. ALL OF SUDDEN BLACK SMOKE STARTED POURING OUT OF MY AIR VENTS. I WENT TO PULL THE VEHICLE OVER AND THE IT COMPLETELY LOCKED UP. I THEN WENT TO OPEN THE DRIVERS SIDE DOOR AND FLAMES WERE SHOOTING INTO THE CAR. I HAD TO JUMP OVER THE CONSOLE TO GET OUT ON THE PASSENGER SIDE. MY DISABLED DAUGHTER WAS IN THE BACK SEAT AND I HAD A HARD TIME GETTING HER OUT BECAUSE THE AUTOMATIC LOCKS KEPT ENGAGING. I DID GET HER OUT AND BY THEN THE ENTIRE FRONT OF THE VEHICLE WAS ON FIRE. A PASSERBY STOPPED TO HELP US AND WE DROVE A SAFE DISTANCE FROM THE VEHICLE. AS I CALLED 911 TO REPORT THE ACCIDENT, I COULD HEAR MY WINDOWS BLOWING OUT. IT TOOK THE FIRE DEPT. 15 MINUTES TO GET THERE AND BY THEN THE CAR WAS COMPLETELY ON FIRE. THERE WAS NOTHING LEFT OF IT BUT THE FRAME. I HAVE WRITTEN AND CALLED KIA TO LET THEM KNOW OF THIS INCIDENT. I ALSO SENT PICTURES OF THE CAR AND A VIDEO OF IT BURNING. THEY ARE SUPPOSEDLY CHECKING INTO IT, BUT THIS HAPPENED ON FEB. 6, 2015 AND I HAVE STILL NOT HEARD FROM THEM. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10692885March 9, 2015
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
MY KIA SOUL 2012 HAS A NOISE AT COLD START THAT LAST 15 TO 20 SECOND, IT FEEL LIKE SOME THING LOOSE. DEALER AT SAHARA, LAS VEGAS NEVADA HAD IT FOR THREE TIMES AND 4 DAYS EACH TIME AND THE FIRST TIME THEY SAID WAS THE TIMING TENSIONER AND THEY REPLACED, BUT NOISE STILL THERE SO THEY HAVE TWO TIMES MORE AND AT THE END THE SAID THE NOISE IS THE OIL PUMP, OS IF IT WAS THE OIL PUMP WHY THEY REPLACE THE TIMING TENSIONER ? THE NOISE STILL EVERY DAY IN THE MORNING, PLUS SMELLING GAS BY THE MOTOR AND INFEST THE WHOLE GARAGE, SO I TOOK IT TO DEALER AT HENDERSON ,NEVADA CAUSE I FOUND OIL LEAKING BY OCV ( OIL CONTROL VALVE, SO THEY REPLACE TWO OCV AND STILL LEAK OIL, SO I REALIZED LOOKING DEEPLY THAT FIRST TWO INJECTORS ARE LEAKING GAS, MIXING WITH OIL. THEY ASKED IF OIL GOT ON THE GARAGE FLOOR AND WHEN I SAID : NO YET, SO THEY SAID CAN NOT DO ANY THING. SO, THE SERVICES MANAGER THERE JUST PUT ALL THIS INFORMATION TO SEE IF A PERSON FROM MANUFACTURE OR SOME ONE HIGHER THAN THEN CAN LOOK IT UP. I THINK WHEN THEY REPLACE TIMING TENSIONER THEY DID NOT PUT RIGHT THE LIQUID GASKET, CAUSE I SEE THE LEAKING FROM THAT PLACE. I HAVE THOSE PROBLEM SINCE I BOUGH THE CAR AND I WASTE MY TIME THREE TIMES 4 OR 5 DAYS EACH WITHOUT MY CAR, CAUSE THEY DON'T RENT CARS OR EVEN GIVE YOU ONE TO MOVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692746March 7, 2015
ELECTRICAL SYSTEM
BATTERY DIED, DEFECTIVE, REPLACED WITH A NEW AFTERMARKET BATTERY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689859February 22, 2015
AIR BAGS
RECEIVED RECALL NOTICE FOR KIA SOUL ON JAN.29. TO DATE (2/22/15) I HAVE BEEN UNABLE TO REACH THEM BY PHONE OR E-MAIL EVEN THOUGH I HAVE CALLED EVERY DAY. I HAVE NOT RECEIVED ANY RESPONSE WHATSOEVER TO ANY OF MY CALLS OR E-MAILS. WHAT DO I DO TO GET SERVICE FOR THIS DANGEROUS CONDITION IN MY CAR?. I HAVE SEVERAL LONG TRIPS PLANNED IN THE NEAR FUTURE & WOULD LIKE TO HAVE THIS FIXED BEFORE I LEAVE. PLEASE RESPOND WITH SOME HELPFUL INFO AS I AM AT MY WITS END. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689579February 20, 2015
STRUCTURE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V822000 (STRUCTURE) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683443February 14, 2015
AIR BAGS, WHEELS
THIS WAS A RENTAL CAR, THE ACCIDENT OCCURRED RESULTING FROM DRIVER ERROR IN A DARK RURAL AREA, SHARP S CURVE AND RAN OFF THE ROAD INTO A GUARDRAIL AND OVER A SLIGHT DITCH, THEN INTO A FENCE. DRIVER WAS TAKEN TO THE HOSPITAL BY AMBULANCE, THE FRONT SEAT PASSENGER HIT HEAD ON WINDSHIELD, CRACKED WINDSHIELD, AND NO AIRBAG DEPLOYMENT FOR EITHER OF THE FRONT SEAT PASSENGERS. AIR BAG LIGHT WAS ON AS NOTED IN POLICE REPORT. CHECKED FOR ANY OPEN RECALLS FOR THIS VIN, HOWEVER, 2012 KIA SOUL HAD RECALLS FOR FAULTY AIRBAGS. INTERESTING. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10680447February 2, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE AND SHIFTING INTO REVERSE, THE ENGINE RPM'S INCREASED TO 6000 AND THE VEHICLE SUDDENLY ACCELERATED IN REVERSE. AFTER SHIFTING TO NEUTRAL, THE ENGINE RPM'S CONTINUED TO INCREASE BEFORE SUDDENLY DECREASING TO NORMAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680481February 2, 2015
VISIBILITY:GLASS, SIDE/REAR
THE REAR WINDOW ON MY 2011 KIA SOUL SHATTERED AFTER CLOSING THE FRONT PASSENGER DOOR. THE DOOR WAS NOT SLAMMED OR CLOSED WITH ANY FORCE AND THE CAR WAS PARKED AND TURNED OFF AT THE TIME. IT WAS LIGHTLY SNOWING AND AROUND 20 DEGREES F WHEN THE INCIDENT OCCURRED. THE WINDOW WAS BROKEN FROM THE CENTER, BUT THE GLASS BOWED OUTWARD AND THE EDGES OF THE WINDOW HAD CRUMBLED AND FALLEN OUT AS WELL. THE GLASS IS VERY THIN AND LOOKS TO BE OF POOR QUALITY AND I SHOULD NOT HAVE TO WORRY ABOUT MY CAR WINDOWS BREAKING EVERY TIME I EXIT THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661753January 29, 2015
ENGINE AND ENGINE COOLING
2015 KIA SOUL SPUTTERED WHEN GOING FROM FIRST GEAR, TO SECOND GEAR AND THEN THIRD. CW ALSO, THE CHECK ENGINE LIGHT ILLUMINATED ON THE DASHBOARD. A DIAGNOSTICS REVEALED, THE VEHICLE WAS NOT FIRING ON ALL FOUR CYLINDERS AND THAT WAS THE REASON THE VEHICLE SEEMED SLUGGISH. THE ENGINE COVER WAS REMOVED AND IT WAS DISCOVERED ALL THE CYLINDERS WERE NOT CONNECTED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679290January 27, 2015
ELECTRICAL SYSTEM
WHEN TRYING TO START THE CAR YOU TURN THE KEY AND IT DOES NOT TURN OVER. YOU HEAR A CLICK, ALL LIGHTS ON DASH LIGHT AND RADIO PLAYS BUT THE CAR DOESN'T START. SOMETIMES YOU CAN TURN THE KEY UP TO 10 TIMES BEFORE IT STARTS. HAPPENS 2-3 TIMES A WEEK SPORADICALLY. THE CAR DOES EVENTUALLY START. THE DRIVER SIDE DOOR ALSO LOCKS BY ITSELF AT TIMES WHEN YOU SHUT THE DOOR. IT HAS BEEN TO THE DEALER 3 TIMES AND FOR 17 DAYS, THEY ARE UNABLE TO REPLICATE THE PROBLEM. MY HUSBAND VIDEOED IT ON JAN 5 AND TOOK IT TO THE DEALER WHO THEN KEPT CAR FOR 14 DAYS AND SAID THEY HAD OVER 150 STARTS AND THE PROBLEM COULD NOT BE DUPLICATED. CURRENTLY WAITING FOR THE PROBLEM TO OCCUR AGAIN AND AN TECH WILL BRING PORTABLE EQUIPMENT TO THE CAR AND TEST IT THEN. DEALER HAVE BEEN VERY GOOD IN TRYING TO FIND CAUSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678955January 26, 2015
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE VEHICLE WOULD HESITATE TO ACCELERATE AND WOULD NOT IMMEDIATELY RESPOND WHEN PRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679035January 26, 2015
VEHICLE SPEED CONTROL
AT ZERO OR NEAR ZERO MPH SOMETIMES THE CAR WILL NOT ACCELERATE AS IT NORMALLY DOES. THIS CAUSES ME CONCERN THAT I WILL MISJUDGE HOW MUCH TIME I HAVE WHEN PULLING OUT IN FRONT OF ON-COMING TRAFFIC. THIS BEGAN HAPPENING SOON AFTER PURCHASING THE CAR IN FEB. 2014. IT HAS CONTINUED THRU TODAY, JAN 26TH, 2015. I ASKED THE DEALER ABOUT IT AND THEY SAID IT MAY BE DUE TO MY DRIVING IN "ECO" MODE. THEY SAID I SHOULD ONLY USE "ECO" MODE ON THE FREEWAY. I BEGAN USING THE "REGULAR MODE" RIGHT AWAY , AROUND TOWN. I USED "ECO" MODE WHEN DRIVING FROM PHOENIX, AZ TO SAN DIEGO, CALIF. THIS WEEKEND. IT DOESN'T MATTER WHICH MODE I AM IN OR WHAT ROAD, I'M ON ; IT STILL DOES IT OCCASIONALLY. I CANNOT TELL WHEN IT WILL HAPPEN. IT CAN HAPPEN AT A STOP LIGHT OR SIGN, OR WHEN ENTERING A HIGHWAY. I FEEL THAT IT IS A VERY "UNSAFE" CONDITION AND THAT KIA SHOULD BE MADE TO CREATE A FIX. I TRADED IN A 2010 SOUL FOR THIS CAR AND AM THINKING I WAS A LOT SAFER WITH THE OLD ONE!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678445January 23, 2015
SERVICE BRAKES
I PARKED MY CAR AT THE TOP OF MY FRIEND'S VERY STEEP DRIVEWAY. I NEVER PARK DOWN IT BECAUSE WITH THE ELECTRONIC ACCELERATOR, I ALMOST GOT STUCK ONCE NOT BEING ABLE TO GIVE THE VEHICLE A SUFFICIENT AMOUNT OF GAS TO ACCELERATE UP THE STEEP GRADE. I NORMALLY PARK OFF THE ROAD AT THE TOP, BUT DECIDED TO PARK FACING OUT FROM THE DRIVEWAY. EVEN AT THE TOP, THERE IS A GRADE, BUT IT IS NOT RIDICULOUS. I PARKED IN 1ST GEAR (MANUAL) AND PUT THE E-BRAKE ON. MY FRIEND AND I WERE IN HER WALK-OUT BASEMENT FOR ABOUT 10 MINUTES WHEN WE HEARD WHAT SOUNDED LIKE A DOOR SLAMMING SHUT. WE WENT TO THE DOOR AND SAW MY CAR HAD ROLLED DOWN THE 200' DRIVEWAY AND IN TO HER DECK. THE BASEMENT DOOR IS UNDER THE DECK. THE CAR WAS HOLDING THE DECK UP AND THE DECK WAS KEEPING THE CAR FROM CONTINUING OVER A RETAINING WALL AND DOWN A 30' DROP. WE CALLED 911 BECAUSE OF THE STRUCTURAL DAMAGE, THE CAR AND DECK STILL MAKING NOISE, NOT KNOWING HOW LONG IT WOULD HOLD, AS WELL AS US BEING TRAPPED IN THE BASEMENT UNTIL IT WAS SECURED. ONCE THE FIRE DEPARTMENT HAD THE WHEELS CHOCKED THEY OPENED THE DRIVER SIDE DOOR TO MAKE SURE THE E-BRAKE WAS ON. THEY VERIFIED THAT IT WAS, IN FACT, ENGAGED. THIS WAS ALL PUT IN THE POLICE REPORT. THERE IS OVER $7K DAMAGE TO THE CAR AND $4K TO THE DECK. KIA INSPECTED TODAY AND DIDN'T FIND ANY DEFICIENCY IN THE E-BRAKE. I HAD THE SINKING SUSPICION THAT NOTHING WOULD BE FOUND. IT MAY HAVE BEEN A MIXTURE OF EVENTS THAT CAUSED THE FAILURE, BUT IT STILL HAPPENED AND WAS STILL A MECHANICAL ISSUE THAT NO ONE-YEAR OLD CAR SHOULD HAVE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10669856January 3, 2015
POWER TRAIN
I TOOK MY KIA SOUL IN FOR A OIL CHANGE AND TRANSMISSION OIL CHANGE. THE MECHANIC LET ME KNOW THAT THE AXLE SHAFT ON THE RIGHT SIDE OF VEHICLE WAS LEAKING AND NEEDS TO BE REPLACED. HE WAS UNABLE TO LOCATE THR PART BECAUSE MY VEHICLE IS A NEW MODEL AND THAT PART IN NOT IN CIRCULATION YET. I CALLED THE DEALER AND HE WANTED TO CHARGE ME 650.00 TO INSTALL THE NEW AXEL. THIS IS RIDICULOUS WHY THIS PART IS ALREADY WORE OUT AND THE KIA DEALER REPORTED THAT THEY WILL NOT COVER THE PARTS AND LABOR BECAUSE MY VEHICLE IS OVER THE 60,00 MILE WARRANTY. I JUST WANT TO KNOW IF OTHER VEHICLES THAT YEAR HAVE THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669128December 30, 2014
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE DRIVING 35 MPH, THE HOOD UNLATCHED AND OPENED. THE CONTACT WAS UNABLE TO VIEW THE ROAD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664441December 15, 2014
AIR BAGS
I WAS INVOLVED IN A HEAD ON COLLISION WITH A 2001 JEEP CHEROKEE WHICH TURNED LEFT IN FRONT OF ME AS I TRAVELED IN THE STRAIGHT LANE. MY SPEED WAS APPROXIMATELY 40MPH. THE ENTIRE FRONT OF MY VEHICLE IS CAVED IN, BUT NONE OF MY AIRBAGS DEPLOYED. BOTH OF THE AIRBAGS IN THE OTHER VEHICLE DEPLOYED. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10662251December 4, 2014
SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY:U-BOLT, LEAF SPRING TO AXLE, EQUIPMENT, EQUIPMENT:MECHANICAL
DRIVER'S SIDE AXLE NUT LOOSE ON 2014 KIA SOUL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661175November 28, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2010 KIA SOUL. WHILE DRIVING 10 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER SIDE DOOR OF THE CONTACT'S VEHICLE. AS A RESULT, THE AIR BAGS DEPLOYED AND METAL FRAGMENTS DISCHARGED. THE CONTACT SUSTAINED A SHOULDER CUT THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO A DEALER; HOWEVER, THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 22,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10659810November 20, 2014
STEERING
RECEIVED A RECALL NOTICE FOR THE RACK N PINION PLUG ON MY 2014 KIA SOUL. TOOK IT TO THE NEARIEST DEALER AS REQUESTED. WEEKS LATER I WAS DRIVING GETTING READY TO MAKE A LEFT TURN AND I WAS UNABLE TO TURN THE STEERING WENT OUT LOST CONTROL OF THE CAR AND CRASHED. TOOK THE CAR TO THE DEARLER WHERE I PURCHASED. FILED A CASE WITH KIA COMPLAINING THE DEALER DID NOT REPAIR MY CAR PROPERLY. THREE MONTHS LATER MY CAR IS STILL AT THE SHOP TRYING TO FIX A TIE ROD END. AS I RESEARCHED THIS RECALL AND SEE ALL THE DAMAGED THAT WAS CAUSED TO MY CAR STEMS FROM THE FRONT END, RACK N PINON TIRE ROD ENDS, BEARING, ETC. I HAVE BEEN ASKING FOR THE DEALER TO CHECK TO SEE IF THE RECALL PART WAS INDEED REPLACE AND KNOWONE SEEM TO BE ABLE TO TELL ME. HOW CAN I FIND OUT IF THE DEALER I TOOK MY CAR TO INDEED REPLACE AND REPAIRED THE RECALL PART PROPERLY? *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10659308November 19, 2014
AIR BAGS, SEAT BELTS
VEHICLE WAS HIT IN RIGHT REAR CORNER BY ANOTHER CAR. SENT VEHICLE INTO A SPIN WHERE IT WAS HIT IN THE FRONT RIGHT BY MILITARY TRUCK, VEHICLE CONTINUED TO SPIN UNTIL IT CAME TO A REST ON THE HIGHWAY. THE SEAT BELT DID NOT ENGAGE AND THE AIR BAGS DID NOT DEPLOY...UPDATED 12/03/14 *BF UPDATED 5/11/2015 *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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